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Internet Service Providers in Bangladesh:

Prospects & Problems

An internship report submitted for the satisfaction


Of the requirements for the degree
Of
BACHELOR OF BUSINESS ADMINISTRATION

Prepared under the supervision of:


Md. Shariful Haque
Assistant Professor of Marketing
IIUC, DC

Prepared By:
Md. Aktar Rasul
B043172
19 A1 Batch

Department of Business Administration


International Islamic University Chittagong, Dhaka Campus
December 23, 2008
Acceptance

This internship report (Internet service provider in Bangladesh: Prospects


& Problems) is prepared using the relevant documents related to the assigned
topic written by Md. Aktar Rasul, Matric No. B043172, Batch 19 A1, student of
BBA, major in Marketing has been acknowledged as it is acceptable.

Md. Shariful Haque


Assistant Professor
Department of Business Administration
International Islamic University Chittagong
Dhaka Campus

2
Letter of Transmittal

December 23, 2008

Md. Shariful Haque


Assistant Professor
DBA, IIUC
Dhaka Campus

Subject: Submission of the Internship Report

Dear Sir,
I am glad to inform you that I have completed my internship report on (Internet service
provider in Bangladesh: Prospects & Problems). I have gathered extensive knowledge
while I was doing this report. Though there was some limitation and difficulties but I tried my
level best to eliminate those limitations with your help and your guideline.

Since this is my first full form of co-relational study, I tried my level best to finish this study as
professional manure. I highly appreciate the opportunity to prepare this report.

Yours sincerely,

Md. Aktar Rasul


Matric NO- B043172
Batch- 19 A1
(Marketing)
Department of Business Administration
International Islamic University Chittagong
Dhaka Campus

3
Acknowledgement

I would like to take this opportunity to express my sincere gratitude to those


without their blessings and cooperation this report would not have been possible.

First of all I am grateful to All Mighty Allah for finishing this report on time.
I would like to thank my supervisor of the internship program, Md. Shariful
Haque, Assistant Professor, DBA, IIUC, DC for his guidance, constant and
spontaneous support, efficient supervision and constructive suggestions. Without
his help this report could not have been a comprehensive one.

Last but not least I also acknowledge my family and friends for their support and
encouragement through out my internship period and also while preparing this
report.

4
EXECUTIVE SUMMARY

In this report, I have discussed those following topics:

History of ISPs in Bangladesh

Corporate Background of following ISPs:

History of ISP in Bangladesh:


Agni Systems Limited
Information Service Network Limited
Bangladesh online Ltd.
BracNet Services
smile.com.bd
Proshika Computer System
Link3 Technologies

ISPs packages & offers

Internet charge Rates of all ISPs

ISPs mission & vision

ISPs advantages & disadvantages

ISPs Problems & Prospects

Recommendation

Conclusion

References

5
Table of Contents

Cover page
Acceptance……………………………………………………………………………………………….1
Letter of Transmittal………………………………………………………………………………….2
Acknowledgement…………………………………………………………………………………….3
Executive Summary…………………………………………………………………………………..4
Origin of the report……………………………………………………………………………………5
Introduction…………………………………………………………………………………………….7
Origin of the report…………………………………………………………………………………..8
Objective of the report………………………………………………………………………………8
Methodology of the report…………………………………………………………………………8
Limitation of the report……………………………………………………………………………..9
History of ISP in Bangladesh…………………………………………………………………….10
Findings & Analysis………………………………………………………………………………...11
Agni Systems Limited……………………………………………………………………………….12
Information Service Network Limited…………………………………………………………14
Bangladesh online Ltd………………………………………………………………………………17
BracNet Services……………………………………………………………………………………..20
smile.com.bd…………………………………………………………………………………………..24
Proshika Computer System……………………………………………………………………….27
Link3 Technologies………………………………………………………………………………….29
Access tell……………………………………………………………………………………………….31
Problems in ISPs……………………………………………………………………………………..33
Recommendation & Conclusion…………………………………………………..............34
Recommendation…………………………………………………………………………………….35
Conclusion………………………………………………………………………………………………36
References………………………………………………………………………………………………37

6
PART ONE
INTRODUCTION

7
1.0 ORIGIN OF THE REPORT

This report is based on an internship program. Department of Business Administration, IIUC


(DC), arranges internship program in attachment with its students after the completion of
theoretical courses (i.e., after final semester) of program of Bachelor of Business Administration
(BBA). Each intern must carry out a specific project, which is assigned by the concerned
organization and approved by the Internship and placement committee of School of business,
IIUC. (DC) consequently a report based on the project is to be submitted to the committee.

In this particular report, the author is an intern of the previously mentioned program and the
concerned organization is Dhaka bank limited, one of the leading banks in Bangladesh.

Hence I was getting job in Maestro group of companies (smile.com.bd) September 02, 2008 to
till now.

In way of delegation, responsibility of carrying out the study has conferred upon the concerned
intern.

1.2 OBJECTIVE OF THE REPORT

The main objective of education is to acquire knowledge. To acquired knowledge ultimately we


must do some practical application in addition to theoretical knowledge. Through this report, I
tried my level best to present my practical knowledge as well as to find out-
 To fulfill the requirement of the internship program under BBA program
 To analyze the present situation of ISP in Bangladesh.
 To identify the prospects & problems in ISPs

1.4 METHODOLOGY OF THE STUDY

Mainly I have collected data from two sources.


These two sources are as following.
o Primary source
o Secondary
The primary sources of my information are as below:
 Direct observation
 Questioning the concerned persons.
The secondary sources of my information are as below-
 Desk report of the related department
 Other manual information
 Different reference books of the library
 Some of my course elements as related to this report.

8
1.6 LIMITATION OF THE REPORT:

The report does not consist all aspect of Dhaka bank limited rather concentration is given only
the investment operation of Dhaka bank limited.

 Lack of time:
The time period of this study is very short. I had only 8 weeks in my hand to complete
this report, which was not enough. So I could not go in depth of the study. Sometimes
the officials were busy and were busy and were not able to give me much time.

 Lack Of Experience:
As I am newcomer, there is a lack of previous experience in this concern. And many
practical matters have been written from my own observation that may vary from person
to person.

 Lack of Fund:
I have also some limitations of fund. That’s why I can’t make it more attractive &
glorious

9
PART TWO
FINDINGS AND ANALYSIS

10
History of ISP in Bangladesh:

In the early nineties, Bangladesh had access to email via dialup to Bulletin Board Systems (BBS)
of a few local providers. The combined Internet users of all the email-only service providers were
not more then 500. Users were charged by the kilobyte, and mail was transferred from the BBS
service providers to the rest of the world by International dialup using UUCP.
In June 1996, the Government allowed VSAT's to be operated in the Private Sector, albeit to be
provided solely by the Government owned Telephone Operator, BTTB. Only a handful of ISPs
were connected within the first year. However, more liberal Government policies followed in the
subsequent years which led to a rapid expansion of this industry, eventually resulting in over 180
registered ISP's by 2005. ISPs are currently regulated by the Bangladesh Telecommunication
Regulatory Commission through the Bangladesh Telecommunications Act.

Aamra Networks Limited.


Access Telecom (BD) Ltd.
Aftab IT Ltd.
Agni Systems Ltd
Akij Online Ltd
Bangladesh Online Ltd.
BDCOM Online Ltd.
Bijoy Online Ltd.
Brac BDMail Ltd.
Eastern Link BD (pvt) Ltd
Global Access Ltd.
Global Information Network Ltd.
Grameen Cyber Net Ltd.
IDS Bangladesh.
Link3 Technologies Ltd.
Maisha Technologies Ltd
Mirae Company Limited
Pradeshta Ltd.
Proshika Computer Systems

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Agni Systems Limited

Providing Internet access since 1995

Agni Systems Limited started ISP service in 1995. Initially only dial-up service was
offered and later ADSL and wireless broadband was added. The company was
converted to a public listed firm in 2003 and now trades on Dhaka and Chittagong
stock exchanges under the symbol AGNISYSL

WIMAX grade 3.5 GHz licensed Solution

Currently in Gulshan, Banani, Baridhara

Unlimited, Prepaid, Postpaid

Agni.com hosting plans are ideal for most individuals and small businesses.

Speeds & Services - Enterprise wireless broadband has symmetrical speeds (same
upload as download), asymmetrical speeds (different upload and download) and is
available in various speeds (from 64k to 14Mbps) to fit your budget/service needs.

• 64/64 kbps
• 64/128 kbps
• 128/128 kbps
• 128/256 kbps
• 256/256 kbps
• 256/512 kbps
• 512/512 kbps
• 512 kbps/1 Mbps
• 1/1 Mbps
• 1/4 Mbps

12
Fiber to the Home

Residential
Fiber to the Home (FTTH)

Fiber for Single User


our most popular
FTTH Service
Download is 4 times faster
than upload.

From
Tk. 1,500/mo/PC
Shared to the Office
Fiber for 1-4 users
popular package for
SOHO with repair
time guarantees.
From
Tk. 4,500/mo

Dedicated Fiber Connection


Fiber with equal upload
speed as download speed with
SLAs, real IP address and firewall

Dialup Connection
Pre-Paid Cards
30 Day Unlimited Packages
12 Hours Unlimited (9am to 9pm)
Taka 1,100 per month
30 Day Unlimited
Taka 1,700 per month
6 Months Unlimited
Taka 8,500 only
Pay for 5 months and get 1 month free!
12 Months (yearly) Unlimited
Taka 17,000 only
Pay for 10 months and get 2 months free!
Above prices are inclusive of 15% VAT.
Post Paid (No Use No Bill)
Connection Fee
Tk. 1,000 (Non refundable)

13
Information Service Network Limited

Bangladesh joined the Net on June 6, 1996 through Information Services Network
(ISN) Limited with first ever 64 kbps VSAT transmitting and receiving data via a
Hong Kong Gateway. Since then ISN has not looked back, but pressed ahead with
the fastest and the most efficient as well as technologically sound super service for
its valued clients who are growing in highest numerical proportion day by day.

In the year 1997 and 1998, the company consolidated its operations in all areas
especially in Internet and turned its system to achieve high professional standard.
The year 1999 exhibited a significant advancement for its joint venture agreement
with a foreign partner. In 2001, ISN invested fund to expand its services at Khulna
by setting a branch ISP using own VSAT based satellite link, which has eventually
provided a unique position for the company to render additional Internet Service
coverage to the South Western population of the country. A new voice activated only
phone based internet access service was introduced by the company in 2002.

The company has so far been successful to put together a star team of IT Specialists,
Engineers, Customer Support and Marketing team who are serving this pioneer
company round the clock to grow as one of the largest and most versatile IT
Company in the country.

ISN has laid high capacity Fiber Optic cable at prime locations of Dhaka city. Our
Gulshan POP office is connected to 24-Core state-of-the-art fiber technology. Up-
time in Fiber optics is 99% and ensures the least loss of packet. If you require Fiber
connectivity up to your premises then you will incur the following costs:

Features of Our Broadband:

Eliminates the conventional use of Telephone thus frees you from constant
dialing and busy signals associated with dial-up connections.
Most reliable and high-speed Internet access. In Dedicated Subscription offer,
you can decide your own access speed.
Lowest possible communication error.

No line-of-sight restrictions. No need to set up any Tower.


No problem exists regarding registered /non-registered frequency.
Supports any customized VPN/Firewall or other security policies.
Fully digital transmission over fiber network.
End-to-end Fiber optic connectivity.
Greater effective throughput possible using your own compression algorithm.
Mostly free from electrical, electromagnetic, thunder-hit etc. signal interference.
Our subscription is free of any hidden cost.
With each subscription ISN will provide you standard POP3 e-mail boxes.
(Number depends on subscription)
ISN will provide Static IP address to the subscriber.

14
Corporate Broadband

Under this package corporate clients are provided high speed Internet through
committed bandwidth regulation. This package allows you to feel the power of the
internet allowing setting up of Mail and/or other servers at your
office.

Shared Broadband

This package suits home or small offices offering 24 hour high speed Internet
connections at per computer basis. Hard to beat connectivity price and low per
month deals this package is available in 3 Km. radius from our POP.

Commercial Broadband
this package suits small or large service providers with who require scalable
bandwidth at competitive prices. A circuit at distances over 4 km can be set up at
notice of one day.

Nationwide Internet
ISN can connect your offices in Dhaka, Chittagong, Sylhet, Khulna and other cities,
providing composite data, Internet and other IP based solutions. This Wide Area
network all- owes you to transfer data, manage a central IP PABX system, video
conferencing, central mail server and run various web based applications & services
from a central location.

Data Connectivity
This system suits companies or corporate houses with branches in different parts of
the country. This service allows you to manage your offices from a central location or
a far flung branch office. A high-speed internet connection at a central location will
also allow you to manage the different offices even when you are out of the country.

Pre-Paid

Using pre paid cards it is possible to get connected to the Premiere ISP at least price.
It is to be registered through the use of pre paid cards moreover it is available
everywhere, Fast & Reliable as well.

Cost per minute


Price (Tk.) Minutes Validity for month
(Tk.)
50 100 6 .50
100 200 6 .50
200 400 6 .50
300 600 6 .50
500 1000 6 .50

15
1000 2000 6 .50
1500 3000 6 .50
24 hours monthly unlimited card
1500 valid for one month

Unlimited evening monthly card (from 8.00 pm to 12 am)


460 valid for one month
Unlimited monthly night card (from 12.00 am to 8 am)
500 valid for one month

Post Paid

24 Hours Uninterruptible Internet Service at a reasonable price.

Service Type Description (Features)


Samata No Use no bill, 24 Hours Telephone Support Free

Bilash No Use no bill, Technical Personnel Support Free

ISN can connect your offices in Dhaka, Chittagong, Sylhet, Khulna and other cities,
providing composite data, Internet and other IP based solutions. This Wide Area
network allows you to transfer data, manage a central IP PABX system, video
conferencing, central mail server and run various web based applications & services
from a central location.

This system suits companies or corporate houses with branches in different parts of
the country. This service allows you to manage your offices from a central location or
a far flung branch office. A high-speed internet connection at a central location will
also allow you to manage the different offices even when you are out of the country

Contact Details:

Information Services Network Ltd.


52 New Eskaton Road
TMC Building 4th floor
Dhaka-1000
Bangladesh.
PABX: +880 (2) 8322785-88
Fax: +880 (2) 9345460
Web: http://www.bangla.net
Email: info@bangla.net

16
Bangladesh online Ltd.

Bangladesh Online Limited, a Beximco company, is the leading Internet Service


Provider in the country. Since its launch from August 1998, BOL has been able to set
an example of excellence with its subscribers with the help of updated technology
and dedicated support service.

Responding to the information needs of the country, Bangladesh Online Limited


(BOL) was established with the sole aim of keeping the customers in the information
super highway with the fastest access to the net. BOL has succeeded as the best
Internet Service provider of the country, by using the latest technology available. We
are a public limited company and our shares have been traded in Stock Exchange
since October 2001.

Why BOL:

Using BOL enables you to use Internet faster, smarter and cost effectively.

Save time:

• BOL guarantees fast instant connection with single mouse click.


• Downloads are at the fastest possible speeds.
• Over a hundred resellers at convenient locations throughout the city, allow
you to purchase recharge cards quickly.

Uninterrupted reliable services

• Live redundant servers and VSAT links guarantees our services to be always
accessible, even during system maintenance.
• we provide free technical support 24 hours a day, everyday!
• Our friendly customer care department is trained to handle any solution that
may arise.

Save money:

• Shorter Download times mean lower Internet bills.


• We also provide unlimited services at only Tk 675/month (Price inclusive of
VAT) or 1.56 paisa per minute.
• Over a hundred resellers are available nearby, throughout the city at
convenient locations.

17
DEDICATED CORPORATE BROADBAND SERVICE

BOL's Broadband solution features the only dual homed gateway to the Internet
Superhighway delivered to organizations that feel the need for speed.

Exclusive Reliability
BOL is the only ISP to maintain connections to multiple upstream providers to
provide redundancy and reliability for your connection to the Internet. Our Uplink
provider connects directly to the US and Hong Kong backbone reducing latency for
data traffic to the lowest level possible. We also feature a redundant server setup to
provide our user 99.9% guaranteed uninterrupted Internet Service.

24/7 Customer Service


we provide free technical support 24 hours a day, everyday. Our friendly customer
care department is trained to handle any situation that may arise. Our dedication to
customer satisfaction is unmatched by our competitors.

Wide Range of Coverage and Options


BOL provide dedicated broadband Internet Services through ADSL, DSL, SDSL and
Radio Link from six POP's (Point Of Presence) in Dhaka city.

BOL Broadband:
BOL's Broadband solution is the always-open gateway to a new world of Internet-
based services delivered at a lightning speed to the business organizations.
Broadband opens up a new multimedia world in which all kinds of information -- text,
graphics, audio and video -- can be delivered to a PC and other devices.

What you will get using BOL's Broadband Internet:

• High speed reliable Internet service


• 'Round the clock' connection
• No phone line required
• Connect your entire office LAN
• Dedicated bandwidth link 32, 64, 128, 256 & 512 kbps
• Unlimited e-mail accounts and Internet access
• Easy download and upload facilities
• Free static IP addresses
• Live redundant servers and VSAT links guarantee our services to be always
accessible, even during system maintenance
• We provide free technical support 24 hours a day, everyday
• Our friendly customer care department is trained to handle any situation that
may arise

Bangladesh Online Limited provides high speed dialup services that are available
both in
Pre-paid & Post Paid Services. The Charges of the services are as follows:

18
Prepaid

Minutes (New)
Item Price Minutes (Old)
Effective from 1st Jun'08

Recharge100
Tk. 100 285 Minutes
Card

Recharge250
Tk. 250 714 Minutes
Card

Recharge500
Tk. 500 1428 Minutes
Card

Price inclusive of VAT

Post Paid

New Rate
Item Old Rate
Effective from 1st Jun'08

Tk. 750/ Month


Free 800 Minutes
Asheem
Additional usage
Tk. 0.90 per minute

Anirbaan Tk. 1.30 per minute

Price not inclusive of VAT

Address:

Plot - 19, Road - 35, Gulshan


Dhaka 1212, Bangladesh

Support Numbers:
24 x 7 Hour Telephone Number :
881 5152 ( 5 Lines Hunting)
01711-617008
Fax Number :
880-2-881 5747
E-mail: Customer.Service@bol-online.com

19
BracNet Services

Broadband Data Connectivity Dial-up


• Get guaranteed fixed WAN / Intranet / VPN • A one-stop shop
bandwidth offering various
• Scalable speed offerings • Optimize bandwidth use among your digital services like
from 64-155Mbps branch offices Online Browsing,
Basic Computer
• Cisco powered • Get cost-effective, guaranteed Training,
backbone supports bandwidth for your branches Photocopying,
multiple Internet users • Build secured environment through PVC Scanning...
with proper QOS
• Incredible packages!
FREE Trial!

WiMAX Technology

bracNet is a member of the WiMAX (Worldwide Interoperability for Microwave Access) forum and
uses state-of-the-art WiMAX- technology which offers:
• Superior non-line-of-sight (NLOS) performance
• Built-in-quality of service (QOS)
• Interference free licensed frequency

Broadband

Dedicated Internet Access

bracNet provides enterprise organizations with a high-speed dedicated Internet access via a Cisco
Powered backbone engineered for mission critical data delivery. From fiber optic to xDSL and
WiMAX grade wireless broadband, bracNet has the perfect connectivity solution for your
business.

bracNet Managed Dedicated Internet Access is a dedicated connection to the Internet that offers
you the advantage of an "always-on" connection in your office. With our Dedicated Internet
Access service, you get high-speed always-on Internet connectivity backed by rock-solid
redundant networks.

20
Our Network

bracNet is building its network by deploying WiMAX, state-of-the-art wireless broadband


technology. Our last-mile (access) network is based on WiMAX; however the backbone is based
on a fiber-optic network. Our network is connected with the submarine cable (SEA-ME-WE4) and
VSAT for 24/7 redundancy. By using our licensed 3.5 GHz radio frequency, we insure interference
free and uninterrupted service through our access networks. We currently have robust coverage
in Dhaka city within January 2007, we will be in Chittagong and Sylhet and by 2008 cover the
entire Bangladesh.

The company's customers include enterprises, financial institutions, real estate companies, law
firms, medical facilities, software developers, Web-based businesses, ISPs and ASPs, universities,
schools, and government/non-government agencies.

Benefits

WiMAX Powered Network


- WiMAX Powered network infrastructure that optimizes performance and reliability

Scalability
- scalable speed offerings from 64Kbps to 155Mbps to fit your business needs

Flexibility
- perfect for hosting web sites and LAN connectivity

Outstanding performance
- Cisco powered backbone supports multiple Internet users with proper QOS

COST
COMPARISON
VPN Internet Access
Price Economical Expensive
One Stop Shop Billing Yes No
Local Support Good Poor
Fixed Line Installation
Fast, dedicated staff for provisioning Slow
Process
Single Point of Contact Yes No
FEATURES
COMPARISON
Bandwidth Guarantee Yes No
Dedicated Bandwidth
Yes No
between Sites
Burs table Bandwidth
Yes N/A
for
High, only one physical
High, only one physical connection is
Scalability connection is needed for
needed for every additional site
every additional site

21
High, inter-branch traffic are completely
Security (without
hidden from 3rd parties including Extremely low
encryption firewalls)
outsiders and other bracNet customers
Voice Traffic
Yes No
Prioritization
Internet Access Yes Yes
Yes, traffic can be re-routed
Network Redundancy Yes, traffic can be easily re-routed
but not easily
Limited, usually ISP routes
Plenty of Choices including bracNet’s
Circuit backup Solution different address blocks to
Dialup, xDSL and multi-homing
different circuits

Benefits

Quality of Service (QOS)


- allocates different bandwidth for different applications according to individual branch offices

Cost Effectiveness
- links your branch offices together without building additional point-to-point leased lines

Guaranteed Bandwidth
- assures performance and reliability by supplying Committed Information Rate (CIR), based on
your needs to support mission critical applications.

Secure Environment
- builds Permanent Virtual Circuits (PVC) between branches to protect the entire environment
against outside intrusion

World Class Support


- provides 24 hours a day, 7 days a week monitoring and unsurpassed technical support

IP PBX

Simplified Phone Line Distribution


With IP PBX, a single set of solution is all a company needs for all your voice and data services. If
your company has or is preparing to move in the coming 2 or 3 years, IP PBX allows you to
relocate without much effort. It only requires T & T lines at one single location but if you have
two lines at two locations, we can integrate them seamlessly too.

Simplified Management
Web interface allows users to modify settings and maintain the system easily. No technical
knowledge is required. Even an administrative staff can handle it.

22
Features Comparison for IPPBX Vs Traditional PBX

Features IPPBX Traditional PBX


Useful and User Friendly Application (e.g.
Support Not Support
UM, IM, Presence, etc)
Basic Features like Call forward, Call hold,
Support Support
Call Transfer, Conference call, and etc.
Encrypted / Secure Voice Support Not Support
Complicated, Hardware
Data Voice Convergence Ease
may be needed
Mobility Support Not Support
Scalability & Upgradeability Relatively High Relatively Low
Manageability High Low
Hardware Cost (Chassis, Components &
Relatively High Relatively Low
Hand Sets)
Installation Cost Relatively Low Relatively High
Operational Cost Low High
Maintenance Cost Low High
Total Cost of Ownership Relatively Low Relatively High

23
smile.com.bd

Company Background:

Maestro (Pvt.) Ltd. - Software Development Company since 2000.

Eastern Link BD (Pvt.) Ltd. - ISP since 2001.

Euphoria Solution Ltd. - Export/Import & Country wide distribution, BPO since 2004.

Sky net Technologies Ltd. - OSS (Operation, System and Support), Group holding.

Our internet services offers:

Fiber Optic connection in anywhere of Dhaka City.


Faster File and Application Access between Branch Offices using Real IP.
Radio Link Connection for remote factories around Dhaka City.
Monitoring remote Factories using IP-Cam.
Domain name registration and web hosting.
Local and international Tender update.
Virus and spam free e-mail.
24/7 Customer Support.

Price:

Home Internet Packages


Package Bandwidth (Maximum 24 Hrs (Tk.) Day1 (Tk.) Night2 (Tk.)
Limit)
Bronze 256 Kbps 500 348 348
Silver 512 Kbps 900 609 609
Gold 1 Mbps 1,600 957 957
Diamond 2 Mbps 3,000 1,739 1,739
Platinum 4 Mbps 6,000 3,478 3,478
* VAT applicable for All Prices
1
8 AM to 11 PM
2
6 PM to 9 AM

24
Corporate Packages

Price for 24 Hours Price for 12 hours dedicated & 12 hours


Packages dedicated Bandwidth shared(Taka) Client can choose any 12
Internet (Taka) hours dedicated, rest 12 hours shared
Bandwidth Only With 10%
(Duplex) Submarine Only Submarine With 10% VSAT
VSAT
Bandwidth Backup
Bandwidth Backup
2 mbps 58,000 72,000 32,000 42,000
1 mbps 32,000 40,000 18,000 25,000
512 kbps 18,000 22,000 10,000 14,000
256 kbps 10,000 12,000 7,000 9,000

DDCSP/Connectivity Service Charge

Price per Installation


Connectivity
Packages connection Charge/Location
Type (Taka)
(Taka) (Taka)
3 mbps Internal Route CAT-5 1,000 5,000
10 mbps Layer-2/Layer-3 Fiber 2,500 20,000

Smile Email Service

With smile service you can send email

• With your smile email account (i.e. yourname@smile.com.bd)


a) From Smile Web mail: mail.smile.com.bd
b) With Mail client like Outlook/Eudora. Outlook Config How-to for Smile Email

• With your own/company's email account (i.e. youremail@yourcompany.com)


a) From Web mail of your own/company domain
b) With Mail client like Outlook/Eudora. Outlook Config How-to for Other Domain

Your email address: youremail@smile.com.bd


Incoming/Outgoing Password: your_smile_password
POP/Incoming Mail Server: mail.smile.com.bd
Outgoing/Sending Mail Server: mail.smile.com.bd
Outgoing/Sending User Name: your_smile_email@smile.com.bd

25
Corporate Office
BSRS Bhaban (9th Floor)
12 Kawranbazar,
Dhaka-1215,
Bangladesh

Tel: 9129078, 8126968


Fax: 8860077

Head Office
E-4 Monico Mina Tower,
48/3, West Agargaon
Sher-E-Bangla Nagar
Dhaka -1213, Bangladesh.

Tel: 9118534, 8115498 8118708


Fax: 88-02-9121686

Sales Query
Tel: 9118534, 8115498
8118708, ext: 202

Mobile:

0173-0033330
0173-0033331
0173-0033332
0171-3336537
0171-3336533

26
Proshika Computer System
Offers Internet service under the brand name of Proshikanet. Proshikanet has been
rendering quality Internet service since 1997. We are the first to introduce prepaid
card service for convenient Internet use. To meet the high-speed requirements of
corporate users we offer Broadband services like Radio Link and DSL connectivity. In
addition, 24 hour unlimited dialup connection is provided for personal and corporate
use. PCS also provide interactive customize software and web solutions. If reliability
is what you need, Proshikanet is certainly the right choice.

Proshikanet Products and Services

Proshika Computer Systems [PCS] offers Internet service under the brand name of
Proshikanet. The Internet Department is divided into two sections - Corporate and Retail.
Corporate section deals with the requirements of business and commercial firms whereas Retail
section deals with individual clients.

The products and services can be categorized by the following two parts:

Proshikanet Corporate Products


Proshikanet Retail Products

Rate chart: Dhaka & Chittagong

Card Type Price Credit Limit


Registration Tk. 90 Up to 150 min free
Card Type (Refill cards) Usage rate Credit limit
8 am-1 am 1 am-8 am minimum maximum validity
Copper
0.50 0.25 200 min 400 min 6 months
(Tk.100)
Silver
0.50 0.25 600 min 1200 min 6 months
(Tk.300)
Gold
0.50 0.25 1000 min 2000 min 6 months
(Tk.500)
Platinum
0.50 0.25 2000 min 4000 min 6 months
(Tk.1000)

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Postpaid Service:

Proshikanet postpaid service comes with two time slots. This service is on 'No Use, No Pay' basis.
There is no monthly fixed payment

Service Type Registration Deposit Rate/ Minute


Tk.1000 Tk. 1.50 (8 AM - 6 PM)
No Use No Pay -
(refundable) Tk. 1.00 (6 PM - 8 AM)
Exclusive Features :

1. No Registration charge 4. Accessible from multiple PC

2. Slot-wise billing system 5. Customizing usage schedule

3. PC based authentication 6. Easy bill payment staying at home

Shadhinota:
Use internet by your own freedom

Service type Monthly payment Sing-up fee

Shadhinota 70 hours(without any slot)


Tk. 250 No sign-up fee

Contact:

Proshika Bhaban [2nd floor] i/1-Ga, Sec-2,

Mirpur Dhaka-1216, Bangladesh

Tel: 8012717 Fax: 880-2-9008421

http://www.proshikanet.com/index.asp

http://www.bangladeshonline.com/

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Link3 Technologies

Corporate Background

Link3 Technologies Ltd. is a full service IT Solution Provider that has been operating in
Bangladesh market for more than five years with a very high level of success, achieved through
an uncompromised service quality and customer satisfaction. Link3's highly trained professionals
can ensure a standard of service that remains unmatched by any other player in the market.

Only Link3 can offer its clients the required level of stability, security, reliability and network
coverage. It has a wide range of solutions that meet customers' every need for connectivity,
enterprise automation and presence on the World Wide Web. More details about our products
and services are available.

Link3 has extensive coverage in Dhaka, Chittagong and Sylhet through its many Base Stations. It
currently owns and operates eight Base Stations in Dhaka, three in Chittagong and one in Sylhet.
It also has presense in Khulna and Barisal. The highly reliable network is connected through
redundant paths with multiple points over to maximize uptime. Many of the nation's most
presitigeous Banks and ATM networks rely on Link3's infrastructure to complete their
transactions. More details about our coverage are available.

Link3 has intercity connectivity between Dhaka-Chittagong and Dhaka-Sylhet using Digital
Microwave Backbone from CityCell, and is committed to bring innovative solutions to its
customers while ensuring the highest Quality of Service (QoS).

Link3 Technologies Ltd. is a subsidiary of the Shun Shing Group. SHUN SHING GROUP is well
recognized as a leader in import and export of commodities like Cement, Clinker, Gypsum,
Limestone, Rock Phosphate, Coal, Blast Furnace Slag, Fly Ash, Chemical Fertilizers, Industrial
Chemicals, Petrochemicals, Iron Ore, Sulphur and Paper in Asia and Europe region. The Group
has a yearly turnover of around HK$ 4 Billion and employs more than 600 people. The Group is
focused on its core business of Cement & Clinker trading while simultaneously diversifying
investments in the Cement Industry, Cement Sacks Manufacturing, Phosphate Fertilizer
Manufacturing, Construction, Turn Key Industrial Projects, Real Estate Development, Information
Technology Services and Shipping. Visit www.shunshinggroup.com for more details.

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Fiber Optic Connectivity

Link3 Technologies Ltd. currently boasts its own Fiber Optic network in Dhaka Metropolitan City.
All the major Base Stations in Dhaka are connected over Fiber Optic Link via multiple routes to
ensure redundancy. From Motijheel to Uttara, the entire city is covered using Link3’s own Fiber
Optic Backbone.

Link3 has deployed a Passive Optical Network (PON) using cutting-edge technology from world
leaders in Fiber Optic Solutions. Through this exciting new technology, Fiber Optic connectivity
will be available right to the premise of the customer’s home or office. The following solutions are
currently available to Link3 customers:

High speed internet over fiber optic Link


Intranet connectivity among different customer locations
Dark Fiber leasing for very flexible and high-bandwidth deployments

Wireless Broadband

Wireless Broadband Access uses proven technology to deliver high-speed, dedicated broadband
connectivity directly to your business or home office over a radio link. It can also be used to
provide a branch office or teleworker with a secure, private connection to a corporate network.

Internet & Intranet connectivity over radio link has many advantages apart from being one of the
most reliable means of data communication. Connectivity over radio link provides a level of
stability that is almost unsurpassed. Radio link connectivity is versatile enough to facilitate any
sort of data connectivity. This makes it possible to provide both internet and intranet connectivity
using the same set of equipment.

Link3 Technologies Ltd. has obtained 3.5 GHz Frequency License from the Bangladesh
Telecommunication Regulatory Commission (BTRC), which makes it possible to offer
interference-free radio connectivity within Link3’s coverage.

Link3 can offer its clients both High-speed Internet and Intranet (data only) connectivity across
multiple locations. In addition to enjoying direct connection to the information super-highway,
Link3’s customers can use its highly versatile radio infrastructure to establis h connectivity
between their branch offices and the Corporate Head Office.

More details about Link3 Wireless Coverage and Nationwide Connectivity can be found in the Our
Coverage section.

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Access tell

ABOUT COMPANY
AccessTEL is a tier-1 Broadband Service Provider and with an experienced team of industry
experts, AccessTEL aims to lead the Broadband service provision of Internet Access, Corporate
Private Networks (Intranet) and Corporate Broadcast services. The AccessTEL management has
years of experience on IT sector in Bangladesh and abroad. AccessTEL is an equal opportunity
employer with a staff consisting of over 70 personnel with diverse skill sets and professional
expertise.

AccessTEL is presently in the process of building a nationwide Broadband

Network in Bangladesh. The network is being built to address both the corporate and residential
Broadband needs. AccessTEL works closely with international leading Broadband Network Access
suppliers and with leading Satellite Service providers with operations in multiple countries in the
region for delivering customized and unique solutions. The Broadband Access for Internet and
Private Networking (Intranet) solution services provided by AccessTEL using state-of-the-art
systems allow very economical deployment of quality high speed Internet/Intranet access using a
combination of satellite, wireless (3.5GHz Licensed Band) & Fiber Optic technologies.

AccessTEL offers a suite of services to meet the varied Internet & Private Networking (Intranet)
needs of clients with IP based solutions minimizing client's upfront and recurring network costs.

BROADBAND SERVICES

Always on Broadband connectivity with 99.9% uptime for Shared & Dedicated connections. The
AccessTEL Broadband Services may be used for a variety of applications by the client. Some of
the common applications are described below:

• Corporate High-Speed Internet

• Office-to-Office Private Network(Intranet/WAN)

• Office-to-Office Voice Applications

• Connecting Remote ATM / POS

• Mobile Internet

• Fiber Optic Connectivity


• NLOS Wireless Connectivity

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Connection Mode

AccessTEL uses a variety of technologies to connect the client site to the AccessTEL Broadband
Network. The selection of the technology is based on client requirement and logistical scenarios.
The different technologies used by AccessTEL are listed below:
Bandwidth (Dedicated) Rates (per Month) Usage Time
128 kbps Tk 12,000 + VAT 24 Hours
160 kbps Tk 14,000 + VAT 24 Hours
192 kbps Tk 16,500 + VAT 24 Hours
256 kbps Tk 18,500 + VAT 24 Hours

320 kbps Tk 22,000 + VAT 24 Hours

384 kbps Tk 25,500 + VAT 24 Hours

512 kbps Tk 32,500 + VAT 24 Hours

768 kbps Tk 49,000 + VAT 24 Hours

1024 kbps Tk 63,500 + VAT 24 Hours

2048 kbps Tk 11,5000 + VAT 24 Hours

Bandwidth (Dedicated) Rates (per Month) Usage Time


128 kbps Tk 9,000 + VAT 24 Hours
160 kbps Tk 10,500 + VAT 24 Hours
192 kbps Tk 12,500 + VAT 24 Hours
256 kbps Tk 14,000 + VAT 24 Hours

320 kbps Tk 16,500 + VAT 24 Hours

384 kbps Tk 19,000 + VAT 24 Hours

512 kbps Tk 24,500 + VAT 24 Hours

768 kbps Tk 37,000 + VAT 24 Hours

1024 kbps Tk 47,500 + VAT 24 Hours

2048 kbps Tk 92,000 + VAT 24 Hours

Connectivity Charge: Tk 30,000

A broadband connection depends on availability and is provided at the sole discretion of Access
Telecom (BD) Ltd.
Please call us at 9335607-10 or email us at sales@accesstel.net for any information or
clarification.

32
I have found the following problems in ISPs:

1. Most of the ISPs in Bangladesh charge a lot of money for each and
every connection.
2. Some ISPs getting involved with VOIP Business which is banned in
Bangladesh.
3. Most of the ISPs provide low internet speed.
4. In Bangladesh most of the ISPs are using the dial up connection,
which is back dated.
5. ISP doesn’t have any concrete business and marketing policy to do
business in the proper manner.
6. Most of the ISPs do not maintain the code of conduct & rules of the
government.
7. Some ISPs do not maintain the close relationship with the clients.
8. Most ISPs don’t have the proper support & strong network.

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PART THREE
RECOMMENDATION & CONCLUSION

34
RECOMMENDATION

I have some recommendation:

1. Govt. should maintain a low cost for using internet so that the rural and mass people can
use internet.
2. Govt. should control or take necessary steps against the illegal VOIP business strictly.
3. The ISP Providers should provide high speed internet service and maintain a very good
relationship with the clients
4. With the modern world we should use the submarine bandwidth and WIMAX technology
for internet service.
5. Government should develop the proper infrastructure to facilitate the internet service all
over the country
6. Ministry of Science and Technology must have the up-to-date policy for the regulation of
ISPs
7. Allocation of fund or arrangement of credit facility from both public and private financial
institution, to set up more ISPs in Bangladesh, must be ensured from the part of the
government.

CONCLUSION
After analyzing the report we may come to a conclusion that, In Bangladesh most of the ISPs
facing some problem, which is a great obstacle for ISP service, like- proper rules & regulations,
lack of fund, proper guideline. So government should look after all those obstacles & take
necessary actions in favor of ISPs. We may also comes to a conclusion that, All ISPs should abide
by the rules, which is made by Govt. All ISPs should take a far distance from illegal VOIP
Business. And also we may say that, ISPs should make a close relationship with the clients and
always looks after their problems. Government can also take necessary steps for proper growing
new ISPs.

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References

Website References:

www.google.com
www.yahoo.com/search
www.smile.com.bd
www.bol-online.com
www.pradeshta.net
www.link3technologies.com
www.bangla.net
www.proshikanet.com
www.bangladeshonline.com
www.banglaedshinfo.com
www.mirae.com.bd

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