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Confidentiality Agreement
The undersigned reader acknowledges that the information provided by _______________ in this
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5.0 Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
5.1 Implementation Milestones . . . . . . . . . . . . . . . . . . . . . . 13
5.2 Marketing Organization . . . . . . . . . . . . . . . . . . . . . . . . 14
5.3 Contingency Planning . . . . . . . . . . . . . . . . . . . . . . . . . 14
The Enchanted Vineyard Bed & Breakfast
The Enchanted Vineyard is a charming Bed & Breakfast located in the Lorane Valley, outside of
Eugene, Ore. The valley is well known for its beauty and concentration of vineyards and wineries.
The B&B will be run by Missy Stewart in the Stewart's newly renovated home. The Inn itself is a
work of art. Each of the five guest rooms have walls that are 65% glass providing a breathtaking
view of the valley. In addition to the views, the Inn offers a huge patio and vineyard for the
guests to explore.
The Enchanted Vineyard Bed & Breakfast has two competitive advantages that will ensure
profitability. The first is Missy's unrelentless attention to personal service. Missy recognizes that
her most important job is to pamper the guests, allowing them to have an excellent stay. The
other sustainable competitive advantage is the facilities, handcrafted and simply beautiful. The
house and adjoining land are magnificent.
Missy will turn leads into customers through attention to callers on the phone and through the
use of a comprehensive website with all details of the bed & breakfast experience listed therein.
The Enchanted Vineyard Bed & Breakfast will begin to make a profit by month nine and will grow
steadily from month to month.
The Enchanted Vineyard Bed & Breakfast is a start-up business. Marketing is critical to its
success and future profitability. The B&B offers an exquisite country setting B&B, just a few
minutes outside of Eugene in the Lorane River Valley. The basic market need is a delightful B&B
serving the Eugene area. The physical structure that houses the B&B has been specially
engineered to please the most discriminating travelers.
The Enchanted Vineyard Bed & Breakfast possesses good information about the market and
knows a great deal about the common attributes of the most prized and loyal customers. The
Enchanted Vineyard Bed & Breakfast will leverage this information to better understand who is
served, their specific needs, and how The Enchanted Vineyard can better communicate with
them.
Page 1
The Enchanted Vineyard Bed & Breakfast
Target Markets
Geographics
• One target group is the geographic target of the city of Eugene with a population of
130,000 people.
• Another target population are travelers that typically come from the United States,
however, approximately 10% are from other countries.
Demographics
Behavior Factors
• Enjoys traveling for the sake of seeing new things and meeting people.
• Tend to use B&Bs when traveling instead of hotels.
• Enjoy meals at restaurants once a week.
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The Enchanted Vineyard Bed & Breakfast
The Enchanted Vineyard Bed & Breakfast provides its customers with a beautiful, relaxing,
luxurious, country setting bed & breakfast. The Enchanted Vineyard Bed & Breakfast seeks to
fulfill the following benefits that are important to their customers:
• Selection: The Enchanted Vineyard has several different rooms, each with its own
unique, breathtaking view of the countryside, some facing the B&B's vineyard.
• Accessibility: The B&B is located within 10 minutes of the city of Eugene, providing
accessibility for people from Eugene, travelers in the Willamette River Valley, and guests
of the University of Oregon.
• Customer Service: The customers will be impressed with the level of attention that they
receive.
• Competitive Pricing: All rooms will be competitively priced relative to similar B&Bs.
The market trend for B&Bs is an increase in occupancy seen on a national scale. For years, B&Bs
existed underneath the radar of the general population. When most people went on vacation,
they would tend to make reservations at a hotel/motel. Within the last two years, people have
begun to discover B&Bs and appreciate the additional services that they offer relative to
traditional accommodations.
The industry has seen an increase in occupancy, from out of state or region travelers, as well as
and more importantly, local people that are looking for a place to escape from their homes.
Market Forecast
70,000
60,000
50,000
10,000
0
2001 2002 2003 2004 2005
Page 3
The Enchanted Vineyard Bed & Breakfast
In 1999, the national B&B market reached $543 million dollars. Sales are expected to grow by
9% for the next few years. This growth can be attributed to a couple of factors. The first factor is
an appreciation for services that a B&B provides.
Another factor driving market growth is the increase in airfare that makes non-local vacations
less practical and cost effective. People are turning to B&Bs in unique locations as a vacation spot
instead of flying.
Lastly, as the number of work hours Americans perform has increased in the last few years,
people are relying on weekend getaways as a way to distance themselves, albeit briefly, from
their work week. B&Bs provide people this option, and this has been a user group that has gotten
larger in the last few years.
The following SWOT analysis captures the key strength and weaknesses within the company and
describe the opportunities and threats facing The Enchanted Vineyard.
2.2.1 Strengths
• Great location.
• Fantastic facilities.
• Owners who are passionate about their work.
2.2.2 Weaknesses
• Brand visibility.
• Limited number of rooms means limited amount of sales.
• The struggle with taking care of everything with low labor overhead.
2.2.3 Opportunities
• Growing market with a significant percentage still not aware of The Enchanted Vineyard.
• Increase in sales from university-related events.
• The ability to become more efficient as the learning curve steepens over time.
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The Enchanted Vineyard Bed & Breakfast
2.2.4 Threats
2.3 Competition
Other B&Bs
Typically B&Bs have a set of unique features, something that makes them stand out. Some B&Bs
will create uniqueness down to the level of different rooms within the B&B. The size of a B&B
ranges from one to two rooms (traditionally called a home stay) to a country inn with more than
30 rooms. On average, most B&Bs have only 4-6 rooms and are often booked up in advance.
Particularly during special events, demand outstrips supply. B&Bs differentiate themselves by
personal service offerings and the general ambiance. Finally, B&Bs usually have a nice sit down
breakfast for their guests. This is not a simple continental breakfast of juice, coffee, and a bagel,
but an elaborate spread of gourmet food such as quiche with portabella mushrooms, fresh
roasted garlic and sun dried tomato omelettes, or some sort of fresh smoked fish. Guests of B&Bs
are not just looking for a room to sleep in but a whole experience in staying in a lovely setting,
with interesting people to chat with, and people present to pamper them in any way possible.
Hotels/motels
These facilities are generally much more sterile in character relative to B&Bs. The rooms are
typically the same throughout the facility (unlike B&Bs where each room is typically quite
different). The guests of hotels generally use the hotel as a place to stay at night. The operator
will usually see the guest when they check in and when they check out. This differs from a B&B
where the guests are encouraged to spend time in communal rooms and socialize with the
operators and other guests. Breakfast, if included at all in hotels, is sparse.
2.4 Services
The Enchanted Vineyard Bed & Breakfast is a small, attractive B&B that offers travelers a relaxed
setting for weekend getaways, change of scenery, sports or cultural events, family occassions, U
of O events, etc. The Enchanted Vineyard Bed & Breakfast has a large central gathering room
that allows travelers to socialize. The customers will receive the personal attention of the
Stewarts who will meet any need a traveler has.
The Enchanted Vineyard Bed & Breakfast provides a wonderful breakfast feast and can meet any
dietary restriction. The B&B is centrally located about 15 minutes from downtown Eugene in the
heart of Lorane Valley wine country. In fact, The Enchanted Vineyard Bed & Breakfast has their
own vineyard which grows grapes for local wineries and the clients are encouraged to explore
The Enchanted Vineyard Bed & Breakfast's 10 acres of land.
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The Enchanted Vineyard Bed & Breakfast
The key to success will be based on customer attention. The facilities for the Enchanted Vineyard
are already complete and are far nicer than anything around. The key is then to treat the
customer properly so they are amazed at the level of attention that they receive. The Enchanted
Vineyard will: generate repeat business and increase the length of stay per customer.
The Enchanted Vineyard is still in the speculative stage as a B&B. Its critical issues are:
• Continue to build brand awareness which will drive new customers to The Enchanted
Vineyard.
• Gain operating efficiencies.
• Develop a strong relationship with the University of Oregon.
2. Website: The Enchanted Vineyard Bed & Breakfast will have a full-service website that
allows the visitor to view the B&B, read details about what it has to offer, provide
information on regional activities, even allow the visitor to book a reservation. With the
growing use of the Internet, the Web has become an indispensable tool people have for
planning vacation to areas that are not close enough to check out in person.
3. Strategic relationship with the University of Oregon: The Enchanted Vineyard Bed &
Breakfast will develop a partnership with the university so when the school is in need of
finding rooms for guests they will use The Enchanted Vineyard Bed & Breakfast. We will
also be advertising with the university so when students are searching for places for their
parents to stay, they will come across The Enchanted Vineyard Bed & Breakfast in school-
related publications and feel more comfortable with booking a reservation sight unseen
because of the trust bond they have formed with the university.
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The Enchanted Vineyard Bed & Breakfast
3.1 Mission
The mission of The Enchanted Vineyard Bed & Breakfast is to provide the finest B&B experience.
We exist to attract and maintain customers. When we adhere to this maxim, everything else will
fall into place. Our services will exceed the expectations of our customers.
Our customers can be broadly divided into three groups (please note that it is possible to divide
the customers into much smaller groups, but we have chosen not to):
1. Weekend getaway customers: These people are from the region and are looking to get
away so they come to The Enchanted Vineyard Bed & Breakfast to be pampered and
escape.
2. Travelers: These people are passing through Eugene and prefer to stay in a B&B instead
of a hotel/motel.
3. University of Oregon travelers: The university brings a large number of people through
Eugene and The Enchanted Vineyard Bed & Breakfast believes that a good portion of their
business will be from the university. Occassions include parents weekend, orientation,
parents visiting, and graduation. Lastly, the university will often set up rooms for
administrative visitors.
3.5 Positioning
The Enchanted Vineyard Bed & Breakfast will position itself as an upscale B&B with a gorgeous
facility and unmatched customer attention.
The Enchanted Vineyard Bed & Breakfast will leverage their competitive edge:
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The Enchanted Vineyard Bed & Breakfast
it takes to make the customer feel at home. The feeling of personal attention, or more accurately
defined as a sense of personal concern, not just mere personal attention, really adds a very
positive dimension to the B&B experience. Not only will the Stewarts be offering personal
concern, but they will be providing the concern, not some employee.
The single objective is to position The Enchanted Vineyard Bed & Breakfast as the upscale B&B
located in Eugene, reaching generally full occupancy within the first three years. The marketing
strategy will seek to first create customer awareness regarding the services offered, develop that
customer base, and work building customer loyalty and strategic relationships with the
university.
The message that The Enchanted Vineyard Bed & Breakfast will seek to communicate is that The
Enchanted Vineyard is the premier B&B in the Eugene area with the finest facilities. The message
will be communicated through a variety of methods. The first will be advertising in the B&B
association newsletter. The next method will be a robust website with a comprehensive amount
of information. The last method will be developing strategic relationships with the university.
While this will require a budget for assorted activities, these activities are basically networking
activities, taking people out to lunch and schmoozing.
The Enchanted Vineyard Bed & Breakfast's marketing mix is comprised of the following approach
to pricing, distribution, advertising and promotion, and customer service.
• Pricing: The pricing scheme is based on a room rate. The rate is arrived at in terms of by
its market value.
• Advertising and Promotion: The most successful traditional advertising will be with the
B&B association. Developing strategic alliances with the university is a non-traditional
method of marketing, but it will be quite efficient. The website will also be used in
marketing activities.
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The Enchanted Vineyard Bed & Breakfast
During the initial phases of the marketing plan development, several focus groups were held to
gain insight into a variety of B&B patrons. These focus groups provided useful information into
the decision making processes of consumers.
This section will offer a financial overview of The Enchanted Vineyard Bed & Breakfast as it
relates to the marketing activities. The B&B will address break-even analysis, sales forecasts,
expenses forecasts, and how those link to the marketing strategy.
The Break-even Analysis indicates that $23,158 will be needed in monthly revenue to reach the
break-even point.
Break-even Analysis
$20,000
$10,000
$0
($10,000)
($20,000)
($30,000)
$0 $7,800 $15,600 $23,400 $31,200 $39,000
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The Enchanted Vineyard Bed & Breakfast
Break-even Analysis:
Monthly Units Break-even 232
Monthly Sales Break-even $23,158
Assumptions:
Average Per-Unit Revenue $100.00
Average Per-Unit Variable Cost $5.00
Estimated Monthly Fixed Cost $22,000
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The Enchanted Vineyard Bed & Breakfast
The first four months will be used for the renovation of the home to fully accommodate guests.
Once complete, the house will handle five different rooms. There will be no sales activity during
this time. By month five the B&B will be ready to go. Missy will have started advertising, joined
as an B&B association member, as well as formed a strategic relationship with the university by
month two so business will ramp up fairly quickly. From month five on, business will steadily
grow. Beginning with month five, Missy will hire one full-time employee. This employee will
perform housecleaning as well as outdoor maintenance. This will free up Missy's time so she can
spend it will the clients.
$7,000
$6,000
$5,000
$1,000
$0
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Sales Forecast
Sales 2001 2002 2003
Weekend getaway customers $11,396 $42,000 $54,000
Travelers $13,089 $60,000 $62,000
University of Oregon travelers $11,265 $46,000 $49,000
Total Sales $35,750 $148,000 $165,000
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The Enchanted Vineyard Bed & Breakfast
Marketing expenses are to be budgeted so more money is spent during busier months. The
website requires constant maintenance and this expense will also be relatively uniform each
month.
$700
$600
$500
$100
$0
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
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The Enchanted Vineyard Bed & Breakfast
5.0 Controls
The purpose of The Enchanted Vineyard Bed & Breakfast's marketing plan is to serve as a guide
for the organization.
The following milestones identify the key marketing programs. It is important to accomplish each
one on budget and on time.
Milestones
Website maintenance
Strategic development
Milestones Plan
Milestone Start Date End Date Budget Manager Department
Marketing plan completion 1/1/01 2/1/01 $0 Missy
Assorted advertising activities 1/1/01 1/1/04 $5,400 Missy
Website maintenance 1/1/01 1/1/01 $6,000 Missy
Strategic development 3/1/99 1/1/04 $5,400 Missy
Totals $16,800
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The Enchanted Vineyard Bed & Breakfast
Missy Stewart will be solely responsible for the marketing activities beyond outside occasional
creative help.
Page 14
Appendix: The Enchanted Vineyard Bed & Breakfast
Table 4.2 Sales Forecast
Direct Cost of Sales Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Weekend getaway customers $0 $0 $0 $33 $37 $39 $40 $62 $79 $94 $112 $73
Travelers $0 $0 $0 $33 $35 $38 $41 $67 $85 $99 $123 $134
University of Oregon travelers $0 $0 $0 $30 $48 $33 $36 $40 $94 $89 $99 $94
Subtotal Cost of Sales $0 $0 $0 $95 $121 $110 $117 $170 $258 $282 $335 $301
Page 1
Appendix: The Enchanted Vineyard Bed & Breakfast
Table 4.3 Marketing Expense Budget
Marketing Expense Budget Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Advertising with Association $100 $100 $100 $200 $250 $150 $100 $200 $250 $150 $150 $150
Website $200 $200 $200 $200 $200 $200 $200 $200 $200 $200 $200 $200
Strategic development $100 $100 $150 $200 $250 $150 $100 $200 $200 $150 $150 $150
------------ ------------ ------------ ------------ ------------ ------------ ------------ ------------ ------------ ------------ ------------ ------------
Total Sales and Marketing Expenses $400 $400 $450 $600 $700 $500 $400 $600 $650 $500 $500 $500
Percent of Sales 0.00% 0.00% 0.00% 31.48% 29.02% 22.81% 17.16% 17.70% 12.60% 8.86% 7.47% 8.30%
Contribution Margin ($400) ($400) ($450) $1,211 $1,591 $1,582 $1,814 $2,621 $4,251 $4,864 $5,856 $5,223
Contribution Margin / Sales 0.00% 0.00% 0.00% 63.52% 65.98% 72.19% 77.84% 77.30% 82.40% 86.14% 87.53% 86.70%
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