Beruflich Dokumente
Kultur Dokumente
Training
Process of altering employee behavior & attitudes in
a way that increases the probability of goal
attainment
The most common topics covered in cultural
training include:
social etiquette
customs
economics
history
politics
business etiquette
Reasons for Expatriate training
Organizational reasons
Overcome ethnocentricism
Belief that one’s own way of doing things is superior to that of others
Improve the flow of communication between home office & foreign subsidiaries
Increase overall efficiency & profitability
Personal reasons
To improve the ability of overseas managers to interact effectively with local
people in general & with their personnel in particular
Personal shortcomings in areas such as politeness, punctuality, tactfulness,
sensitivity, tolerance, empathy
Arrogant demeanor (Ugly American problem)
Open criticizing by expatriate managers of home or host country
Improve overall management style (leadership, decision making, communication,
group work)
Focusing on dispelling myths & stereotypes by replacing them with facts about
the culture
Pre-departure Training
Cultural Awareness Programs
Dependent on degree of interaction required in host
culture and similarities between individual’s native
culture and the new culture
Contingency Approach to Cross-Cultural Training
(Mendenhall, Dunbar & Oddou, 1987)
Affective Approach
Level of
1-4 Weeks
Rigor
Information Giving
Less than
LOW Approach
a Week
Critical incidents are short descriptions of situations where there is a problem of cultural
adaptation, or where there is a problem rising from cultural differences between the
interacting parties.
In a Cultural Assimilator the incidents are equipped with alternative explanations &
feedback. Trainees are expected to choose the "best" explanation considering the context.
This method helps to sensitize users to cultural differences between their own culture & the
target culture.
Sensitivity training is about making people understand about
themselves and others reasonably, which is done by developing
in them social sensitivity and behavioral flexibility.
Practical Assistance
Adaptation to new environment, assist in relocation
Cross-Cultural Training Programs
Major types of cross-cultural training programs
Environmental
Environmental Briefings
Briefings Provide information about things
such as geography, climate,
housing & schools
Familiarize the individual with
Cultural
Cultural Orientation
Orientation
cultural institutions & value
systems of the host country
Language
LanguageTraining
Training
Cross-Cultural Training Programs
Major types of cross-cultural training programs
Programmed learning techniques
Cultural
CulturalAssimilators
Assimilators
designed to expose members of one
culture to some of the basic
concepts, attitudes, role perceptions,
customs, & values of another culture
Develop attitudinal flexibility
Sensitivity
SensitivityTraining
Training
Send participant to the country of
Field
FieldExperience
Experience
assignment to undergo some of the
emotional stress of living and
working with people from a different
culture
Cross-Cultural Training Programs
A variety of other approaches can be used to prepare managers
International
Assignment
International
Team/Cadre
Organizational
Development