Autograde Summary

Date Taken: 3/17/2011 8:08:00 PM

These are the automatically computed Time Spent: 335:13:44
results of your exam. Grades for essay
Points
questions, and comments from your 20 / 20 (100%)
Received:
instructor, are in the "Details" section
below.
Question Type: # Questions: # Correct:
Multiple choice 10 10

Grade Details

1. Question: The three activities in an information system that produce the information organizations
use to control operations are:

Your Information retrieval, research, and

Answer: analysis.

Input, output, and feedback.

(p
.
Input, processing, and output.
16
CORRECT
)
Data analysis, processing, and
feedback.

Points 2 of 2
Received:
Comments:
2. Question: The average number of tickets sold daily online is an example of:

Your
Input
Answer:
Raw data

Meaningful ( p.
CORRECT
information 16 )

Output

Points 2 of 2
Received:
Comments:
3. Question: Based on the examples in the chapter, if you were asked to formulate a plan for a
regional drive-in restaurant chain's efforts to use information technology to attract
 customers, what would be the best use of information technology from the list below:

Your
Use IT to increase supplier loyalty
Answer:
Use IT to increase operational efficiency

Use IT to create new products and business

models
Use IT to help survive government reporting
requirements
(p
.
Use IT to achieve customer intimacy 13- CORRECT
14
)

Points 2 of 2
Received:
Comments:
4. Question: Engineers, scientists, or architects, who design new products or services for a firm, belong to
which level of a business hierarchy?

Your Middle
Answer: management
Production
workers
Knowledge ( p.
workers CORRECT
19 )

Data workers

Points 2 of 2
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Comments:
5. Question: An organizational element in the UPS tracking system described in the chapter is:

Your (
Answer: p
The specification of procedures for identifying .
packages with sender and recipient 2 CORRECT
information
2
)
Monitoring service levels

Promoting the company strategy of low-cost,

superior service
 The use of handheld computers and networks for
managing package delivery

Points 2 of 2
Received:
Comments:
6. Question: To monitor the status of internal operations and the firm's relations with the external
environment, managers need _________________________ systems.

Your
Decision support
Answer:
Knowledge

Transaction ( p.
CORRECT
processing 46 )
Management
information

Points 2 of 2
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Comments:
7. Question: These systems are especially suited to situations in which the procedure for arriving at
a solution may not be fully predefined in advance:

Your Management information

Answer: systems
Transaction processing
systems
(p
Decision-support systems . 48 CORRECT
)
Knowledge management
systems

Points 2 of 2
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Comments:
8. Question: These systems are designed to span functional areas and focus on executing business
processes across the firm.

Your
Decision-support systems
Answer:
Management information
systems
 CRM

(p
Enterprise applications . 52 CORRECT
)

Points 2 of 2
Received:
Comments:
9. Question: __________________________ is the process that integrates supplier, manufacturer,
distributor, and customer logistics processes.

Your Collaborative
Answer: distribution
(p
Supply-chain
management . 56 CORRECT
)
Reverse logistics

Enterprise planning

Points 2 of 2
Received:
Comments:
10 Question: Which type of system would you use to forecast the return on investment if you used
.
new suppliers with better delivery track records?

Your ES
Answer: S
TP
S
MI
S
DS ( pp. 48-
S 49 ) CORRECT

Points 2 of 2
Received:
Comments: