Diagnostic Printer 68XX

{Diagnostics}{Production}{KodakServiceSupport}{None}
Publication No. DG2842-1

17JUL06
Supersedes DG2842-1
15OCT05
DIAGNOSTICS
for the
Kodak PHOTO PRINTER 6800 / 6850
Service Codes: 2842 and 8106
Important
Qualified service personnel must repair this equipment.
A161_1050HC
© Eastman Kodak Company, 2006

PLEASE NOTE The information contained herein is based on the experience and knowledge relating to the
subject matter gained by Eastman Kodak Company prior to publication.
No patent license is granted by this information.
Eastman Kodak Company reserves the right to change this information without notice, and
makes no warranty, express or implied, with respect to this information. Kodak shall not be liable
for any loss or damage, including consequential or special damages, resulting from any use of
this information, even if loss or damage is caused by Kodak’s negligence or other fault.
This equipment includes parts and assemblies sensitive to damage from electrostatic
discharge. Use caution to prevent damage during all service procedures.
Table of Contents
Description Page
Using the Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Keys on the OPERATOR PANEL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Lights on the OPERATOR PANEL. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Obtaining Access to the Diagnostic Program. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Making a Test Print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
“Control error XX” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
“Mechanical Error XX” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
“Sensor Error XX”. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
“Temperature sensor error XX” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
“Paper Jam XX” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
“Paper Empty” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
“Incorrect ribbon” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
“Ribbon Empty” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
“Incorrect Paper” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
“Cover Open” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
“Paper Cover Open” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Image Quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
OPERATOR PANEL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
2 17JUL06 – DG2842-1
Using the Diagnostics
Section 1: Using the Diagnostics
Keys on the OPERATOR PANEL

Key Action
“+” Move forward.
Kodak Photo Printer 6800 “-” Move back.
Paper
Menu Advance
“Menu” Opens the menu options.
Power “Enter” Selects the menu option.
Ready
“Paper Advance” Feeds the paper into the
Error
Enter Paper
Rewind/Clear
PRINTER.
“Paper Rewind/ •When the LCD displays
Clear” “Ready”, this key rewinds the
paper into the PAPER ROLL.
•Moves up 1 menu level.
A161_0021AC
Lights on the OPERATOR PANEL

Light Color Status of the PRINTER
“Power” Orange The PRINTER is energized.
“Ready” Green The PRINTER is ready to make prints.
“Error” Red An error has occurred. Read the message displayed on the LCD, then
see “Error Codes” on Page 4.
Obtaining Access to the Diagnostic Program

[1] De-energize the PRINTER.
[2] At the same time, do:
• energize the PRINTER
• press and hold [+] + [Menu] + [-]
[3] The LCD displays “System Setup Mode”, then “Initializing”, then “Ready:*****”.
[4] Press [Menu] to open the Diagnostics Menu.
Note
To return to the Customer Menu Mode, de-energize and energize the PRINTER.
Making a Test Print

[1] Press:
• [Menu] until “Test Print Mode” displays on the LCD
• [Enter] to make a test print
DG2842-1 – 17JUL06 3
DIAGNOSTICS
Section 2: Error Codes
“Control error XX”
Possible Cause Action

The CONTROLLER BOARD AY is 1. Upgrade the FIRMWARE for the PRINTER.
malfunctioning. 2. If necessary, install a new CONTROLLER BOARD AY.
“Mechanical Error 01” or “Mechanical Error 02”

The THERMAL HEAD MOTOR AY is 1. Use the diagnostics to check the operation of the THERMAL HEAD
disconnected or malfunctioning. MOTOR.
2. Check that CONNECTORS CN12 - CN63 - CN68 on the THERMAL
HEAD MOTOR AY and the CONTROLLER BOARD AY are connected
correctly.
3. If necessary, install a new THERMAL HEAD MOTOR AY.
The THERMAL HEAD SENSOR AY 1. Use the diagnostics to check the operation of the THERMAL HEAD
is disconnected or malfunctioning. SENSOR.
2. Check that CONNECTORS CN42 - CN74 and CN42 - CN75 on the
THERMAL HEAD SENSOR AY and the CONTROLLER BOARD AY
are connected correctly.
3. If necessary, install a new THERMAL HEAD SENSOR AY.

The PINCH ROLLER MOTOR AY is 1. Use the diagnostics to check the operation of the PINCH ROLLER
disconnected or malfunctioning MOTOR.
2. Check that CONNECTORS CN12 - CN62 on the PINCH ROLLER
MOTOR AY and the CONTROLLER BOARD AY are connected
correctly.
3. If necessary, install a new PINCH ROLLER MOTOR AY.
The PINCH ROLLER SENSOR AY is 1. Use the diagnostics to check the operation of the PINCH ROLLER
disconnected or malfunctioning. SENSOR.
PINCH ROLLER SENSOR AY and the JUNCTION BOARD AY are
connected correctly.
3. If necessary, install a new PINCH ROLLER SENSOR AY.
4 17JUL06 – DG2842-1
Error Codes

The SUB-PINCH ROLLER SENSOR 1. Use the diagnostics to check the operation of the SUB-PINCH
AY is disconnected or malfunctioning. ROLLER SENSOR.
SUB-PINCH ROLLER SENSOR AY and the JUNCTION BOARD AY
3. Check that CONNECTORS CN11 - CN40 on the SUB-PINCH
ROLLER SENSOR AY and the JUNCTION BOARD AY are
4. If necessary, install a new SUB-PINCH ROLLER SENSOR AY.
The PAPER FEED SUB-PINCH 1. Use the diagnostics to check the operation of the PAPER FEED SUB-
MOTOR AY is disconnected or PINCH MOTOR.
malfunctioning. 2. Check that CONNECTORS CN12 - CN64 - CN69 on the PAPER
FEED SUB-PINCH MOTOR AY and the CONTROLLER BOARD AY
3. If necessary, install a new PAPER FEED SUB-PINCH MOTOR AY.

The CAM is in the incorrect position. 1. Restart the PRINTER.
The PAPER FEED PINCH MOTOR 1. Use the diagnostics to check the operation of the PAPER FEED PINCH
is disconnected or malfunctioning. MOTOR.
2. Check that the CONNECTORS for the PAPER FEED PINCH MOTOR
and the CONTROLLER BOARD are connected correctly.
3. If necessary, install a new PAPER FEED PINCH MOTOR.

The EJECT SENSOR AY is 1. Use the diagnostics to check the operation of the EJECT SENSOR.
disconnected or malfunctioning. 2. Check that CONNECTORS on the EJECT SENSOR AY and the
CONTROLLER BOARD AY are connected correctly.
3. If necessary, install a new EJECT SENSOR AY.
The EJECT ROLLER MOTOR is 1. Check that the EJECT ROLLER MOTOR is connected correctly at
disconnected or malfunctioning. both ends.
2. Check the EJECT MOTOR in the diagnostics. When the EJECT
MOTOR is up, both sensors are “on”. When the EJECT MOTOR is
down, SENSOR 1 is “off” and SENSOR 2 is “on”.
3. If necessary, install a new EJECT MOTOR.
DG2842-1 – 17JUL06 5
DIAGNOSTICS

The PAPER CUTTER is out of 1. Use the diagnostics to move the CUTTER to the correct position.
position. 2. If the CUTTER is stuck, clean and lubricate the CUTTER AY.
3. If necessary, install a new PAPER CUTTER.
The PAPER CUTTER AY is 1. Check that CONNECTORS CN10 - CN94 on the PAPER CUTTER AY
disconnected or malfunctioning. and the CONTROLLER BOARD AY are connected correctly.
SENSOR for the PAPER CUTTER AY and the JUNCTION BOARD
AY are connected correctly.
3. If necessary, install a new PAPER CUTTER AY.
“Sensor Error 01”

The PAPER EDGE SENSOR on the 1. Use the diagnostics to check the operation of the PAPER EDGE
PAPER EDGE SENSOR AY is SENSOR.
disconnected or malfunctioning. 2. Check that CONNECTORS CN45 - CN82 on the PAPER EDGE
SENSOR and the JUNCTION BOARD AY are connected correctly.
3. If necessary, install a new PAPER EDGE SENSOR AY.

The PINCH ROLLER UP/DOWN SENSOR 1. Use the diagnostics to check the operation of the PINCH
is disconnected or malfunctioning. ROLLER UP/DOWN SENSOR.
2. Check that CONNECTORS on the PINCH ROLLER UP/DOWN
SENSOR are connected correctly.
3. If necessary, install a new PINCH ROLLER UP/DOWN
SENSOR.
6 17JUL06 – DG2842-1
Error Codes

The FEED IN PINCH SENSORS are 1. Use the diagnostics to check the operation of the FEED IN
disconnected or malfunctioning. PINCH SENSORS.
2. Check that the connectors for the FEED IN PINCH SENSORS
are connected correctly at both ends.
3. If necessary, install a new FEED IN PINCH SENSOR AY.
The FEED IN PINCH MOTOR is 1. Check that the FEED IN PINCH MOTOR is connected correctly
disconnected or malfunctioning. at both ends.
2. Check the FEED IN PINCH MOTOR in the diagnostics. When the
MOTOR is up, both SENSOR 1 is “off” and SENSOR 2 is “on”.
When the MOTOR is down, SENSOR 1 is “on” and SENSOR 2
is “off”.
3. If necessary, install a new FEED IN PINCH MOTOR.

The PAPER POSITION SENSORS are 1. Use the diagnostics to check the operation of the PAPER
disconnected or malfunctioning. POSITION SENSORS.
2. Check that CONNECTORS CN43 - CN76 and CN43 - CN77 on
the PAPER POSITION SENSORS and the JUNCTION BOARD
3. If necessary, install new PAPER POSITION SENSORS.

“Sensor Error 09” or “Sensor Error 10”

The PAPER EDGE SENSOR on the 1. Use the diagnostics to check the operation of the PAPER EDGE
PAPER EDGE SENSOR AY is SENSOR.
disconnected or malfunctioning. 2. Check that CONNECTORS CN45 - CN82 on the PAPER EDGE
SENSOR and the JUNCTION BOARD AY are connected correctly.
3. If necessary, install a new PAPER EDGE SENSOR AY.
DG2842-1 – 17JUL06 7
DIAGNOSTICS
The PINCH ROLLER UP/DOWN 1. Use the diagnostics to check the operation of the PINCH ROLLER
SENSOR is disconnected or UP/DOWN SENSOR.
malfunctioning. 2. Check that CONNECTORS on the PINCH ROLLER UP/DOWN
SENSOR are connected correctly.
3. If necessary, install a new PINCH ROLLER UP/DOWN SENSOR.
The FEED IN PINCH SENSORS are 1. Check that the connectors for the FEED IN PINCH SENSORS are
disconnected or malfunctioning. connected correctly at both ends.
2. If necessary, install a new FEED IN PINCH SENSOR AY.
The FEED IN PINCH MOTOR is 1. Check that the FEED IN PINCH MOTOR is connected correctly at
disconnected or malfunctioning. both ends.
2. Check the FEED IN PINCH MOTOR in the diagnostics. When the
MOTOR is up, both SENSOR 1 is “off” and SENSOR 2 is “on”.
When the MOTOR is down, SENSOR 1 is “on” and SENSOR 2 is
“off”.
3. If necessary, install a new FEED IN PINCH MOTOR.
The PAPER POSITION SENSORS are 1. Use the diagnostics to check the operation of the PAPER
disconnected or malfunctioning. POSITION SENSORS.
the PAPER POSITION SENSORS and the JUNCTION BOARD
3. If necessary, install new PAPER POSITION SENSORS.
“Sensor Error 17”, “Sensor Error 18”, or “Sensor Error 19”

8 17JUL06 – DG2842-1
Error Codes
The COVER OPEN SENSOR is 1. Use the diagnostics to check the operation of the COVER OPEN
2. Check that CONNECTORS CN50 - CN91 on the COVER OPEN
SENSOR and the JUNCTION BOARD AY are connected
correctly.
3. If necessary, install a new COVER OPEN SENSOR.
The PINCH ROLLER SENSOR AY is 1. Use the diagnostics to check the operation of the PINCH ROLLER
the PINCH ROLLER SENSOR AY and the JUNCTION BOARD
3. If necessary, install a new PAPER LEAD EDGE DETECTION
SENSOR.
The PINCH ROLLER MOTOR AY is 1. Use the diagnostics to check the operation of the PINCH ROLLER
disconnected or malfunctioning. MOTOR.
2. Check that CONNECTORS CN12 - CN64 - CN69 on the PINCH
ROLLER MOTOR AY and the CONTROLLER BOARD AY are
3. If necessary, install a new PINCH ROLLER MOTOR AY.
The RIBBON TAKE-UP SENSOR AY is 1. Use the diagnostics to check the operation of the RIBBON TAKE-
disconnected or malfunctioning. UP SENSOR.
2. Check that CONNECTORS for the SENSOR AY are connected
correctly at both ends.
3. Rotate the DECODER.
4. If necessary, install a new RIBBON TAKE-UP SENSOR AY.
DG2842-1 – 17JUL06 9
DIAGNOSTICS
The RIBBON SUPPLY SENSOR AY is 1. Use the diagnostics to check the operation of the RIBBON
disconnected or malfunctioning. SUPPLY SENSOR.
2. Check that CONNECTORS for the SENSOR AY are connected
correctly at both ends.
3. Rotate the DECODER.
4. If necessary, install a new RIBBON SUPPLY SENSOR AY.
“Temperature sensor error 01”, “Temperature sensor error 02”, “Temperature sensor
error 03”, or “Temperature sensor error 04”

The JUNCTION BOARD AY is 1. Check that CONNECTORS CN11 - CN40 on the CONTROLLER
disconnected or malfunctioning. BOARD AY and the JUNCTION BOARD AY are connected
correctly.
2. If necessary, install a new JUNCTION BOARD AY.
The HEAD THERMISTOR is 1. Use the diagnostics to check the operation of the HEAD
disconnected or malfunctioning. THERMISTOR.
2. Check that the CONNECTORS on the THERMAL HEAD and the
CONTROLLER BOARD AY are connected correctly.
3. If necessary, install a new THERMAL HEAD.
The CONTROLLER BOARD AY is Install a new CONTROLLER BOARD AY.
malfunctioning.
“Paper Jam 01”

The PAPER EMPTY SENSOR is 1. Check that the SENSOR is connected correctly at both ends.
disconnected or malfunctioning. 2. If necessary, install a new PAPER EMPTY SENSOR.
“Paper Jam 02”

The PAPER EDGE SENSOR is 1. Check that the SENSOR is connected correctly at both ends.
disconnected or malfunctioning. 2. If necessary, install a new PAPER EDGE SENSOR.
10 17JUL06 – DG2842-1
Error Codes
“Paper Jam 03”, “Paper Jam 04”, or “Paper Jam 05”

The PAPER EDGE SENSOR is dirty or 1. Clean the PAPER EDGE SENSOR.
malfunctioning. 2. If necessary, install a new PAPER EDGE SENSOR.
The PAPER FEED MAIN MOTOR AY is 1. Check that CONNECTOR CN6 on the PAPER FEED MAIN
disconnected or malfunctioning. MOTOR AY and the CONTROLLER BOARD AY is connected
correctly.
2. If necessary, install a new PAPER FEED MOTOR AY.
The PAPER FEED SUB-MOTOR AY is 1. Check that CONNECTOR CN7 on the PAPER FEED SUB-
disconnected or malfunctioning. MOTOR AY and the CONTROLLER BOARD is connected
correctly.
2. If necessary, install a new PAPER FEED SUB-MOTOR AY.
malfunctioning 2. If necessary, install a new CONTROLLER BOARD AY.
“Paper Jam 53”, “Paper Jam 65”, “Paper Jam 69”, or “Paper Jam 6A”

The PAPER POSITION SENSOR is 1. Check that the SENSOR is connected correctly at both ends.
disconnected or malfunctioning. 2. If necessary, install a new PAPER POSITION SENSOR.
“Paper Jam 6B”

The TOP SENSOR is disconnected or 1. Check that the SENSOR is connected correctly at both ends.
malfunctioning. 2. If necessary, install a new TOP SENSOR.
“Paper Jam 81”

“Paper Jam 83”

DG2842-1 – 17JUL06 11
DIAGNOSTICS
“Paper Jam 84”

The PAPER SIZE SENSOR is 1. Check that the SENSOR is connected correctly at both ends.
disconnected or malfunctioning. 2. If necessary, install a new PAPER SIZE SENSOR.
“Paper Jam 91”

“Paper Jam 92”

“Paper Jam 93”

The PAPER SIZE SENSOR is 1. Check that the SENSOR is connected correctly at both ends.
disconnected or malfunctioning. 2. If necessary, install a new PAPER SIZE SENSOR.
“Paper Jam 94”

12 17JUL06 – DG2842-1
Error Codes
“Paper Empty”

The PAPER EMPTY SENSORS and Clean the PAPER EDGE SENSORS and PAPER SIZE SENSORS.
PAPER SIZE SENSORS are dirty.
The PAPER EMPTY SENSORS and 1. Check that CONNECTORS CN43 - C78 and CN43 - CN79 on the
PAPER SIZE SENSORS are PAPER EMPTY SENSORS and PAPER SIZE SENSORS and the
disconnected or malfunctioning. JUNCTION BOARD AY are connected correctly.
2. If necessary, install new PAPER EMPTY SENSORS and PAPER
SIZE SENSORS.
“Incorrect ribbon”

The incorrect type of RIBBON is Install the correct RIBBON.
installed.
The BAR CODE on the RIBBON is Install a new RIBBON.
missing or has damage.
“Ribbon Empty”

The COLOR SENSOR is dirty. Clean the COLOR SENSOR.
The COLOR SENSOR is 1. Check that CONNECTOR CN14 - CN1 on the COLOR SENSOR and
disconnected or malfunctioning. the CONTROLLER BOARD AY is connected correctly.
2. If necessary, install a new COLOR SENSOR.
“Incorrect Paper”

The PAPER EDGE and PRINT POSITION Clean the PAPER EDGE and PRINT POSITION SENSORS.
SENSORS are dirty.
The PAPER LEAD EDGE SENSOR is 1. Check that CONNECTORS CN45 - CN82 on the PAPER LEAD
disconnected or malfunctioning. EDGE SENSOR and the CONTROLLER BOARD AY are
2. If necessary, install a new PAPER LEAD EDGE SENSOR.
DG2842-1 – 17JUL06 13
DIAGNOSTICS
“Cover Open”

The COVER OPEN SENSOR is 1. Check that CONNECTORS CN50 - CN91 on the COVER
disconnected or malfunctioning. OPEN SENSOR and the JUNCTION BOARD AY are connected
correctly.
2. If necessary, install a new COVER OPEN SENSOR.
“Paper Cover Open”

The PAPER COVER OPEN SENSOR is 1. Check that CONNECTORS for the SENSOR are connected
disconnected or malfunctioning. correctly at both ends.
2. Check the SENSOR in the diagnostics. If the PAPER COVER is
open, the SENSOR is “off”. If the PAPER COVER is closed, the
SENSOR is “on”.
3. If necessary, install a new PAPER COVER OPEN SENSOR.
14 17JUL06 – DG2842-1
Troubleshooting
Section 3: Troubleshooting
Image Quality
Description Possible Cause Action
Scratches are visible on The paper path is dirty. Clean:
the paper. • THERMAL HEAD
• GUIDE BAR
• PINCH ROLLER
• Part of the print is The THERMAL HEAD AY is 1. Check that CONNECTORS CN3 - CN22 on
blocked. disconnected or malfunctioning. the THERMAL HEAD and the
• The print color is not CONTROLLER BOARD AY are connected
correct. correctly.
malfunctioning. 2. Do a “Tone Table Reset”.
3. If necessary, install a new CONTROLLER
BOARD AY.
• Horizontal streaks A TIMING BELT is loose or 1. Adjust the TIMING BELT for the ADVANCE
appear on the print. malfunctioning. ROLLER, TIMING BELT for the FEED
• The image is ROLLER, and the TIMING BELT for the
compressed. PAPER ROLL. See the ADJUSTMENTS
AND REPLACEMENTS.
2. If necessary, install a new TIMING BELT.
The PAPER FEED MAIN MOTOR Install a new PAPER FEED MAIN MOTOR AY.
AY is malfunctioning.
The PAPER FEED SUB-MOTOR Install a new PAPER FEED SUB-MOTOR AY.
AY is malfunctioning.
malfunctioning. 2. If necessary, install a new CONTROLLER
BOARD AY.
The prints are blank. The THERMAL HEAD is 1. Check that CONNECTORS CN3 - CN22 on
disconnected or malfunctioning. the THERMAL HEAD and the
CONTROLLER BOARD AY are connected
correctly.
The voltage for the THERMAL 1. Check the voltage for the THERMAL HEAD.
HEAD is not correct. See the ADJUSTMENTS AND
REPLACEMENTS.
BOARD AY.
DG2842-1 – 17JUL06 15
DIAGNOSTICS

The image is not The PLATEN AY is dirty. Clean the PLATEN AY.
complete. The PAPER FEED CLEANING Clean the PAPER FEED CLEANING ROLLER.
ROLLER is dirty.
The PAPER EJECTION CLEANING Clean the PAPER EJECTION CLEANING
ROLLER is dirty. ROLLER.
The THERMAL HEAD is 1. Check that CONNECTORS CN3 - CN22 on
correctly.
malfunctioning.
The paper is not cut The PAPER CUTTER AY is 1. Install a new ROLLING BLADE AY.
correctly. malfunctioning. 2. If necessary, install a new PAPER CUTTER
AY.
Folds appear on the The voltage for the THERMAL 1. Check the voltage for the THERMAL HEAD.
print. HEAD is not correct. See the ADJUSTMENTS AND
REPLACEMENTS.
The FAN for the THERMAL HEAD is 1. Check that CONNECTORS CN12 - CN63 -
disconnected or malfunctioning. CN70 on the FAN for the THERMAL HEAD
and the CONTROLLER BOARD AY are
2. If necessary, install a new FAN for the
THERMAL HEAD.
correctly.
malfunctioning.
Vertical streaks appear The THERMAL HEAD is dirty. Clean the THERMAL HEAD.
on the print. The STRIPPER PLATE behind the Clean the STRIPPER PLATE.
THERMAL HEAD is malfunctioning.
The PINCH ROLLER AY is blocked. Remove any obstruction between the PINCH
ROLLER AY and the ADVANCE ROLLER AY.
The PAPER FEED CLEANING Clean the PAPER FEED CLEANING ROLLER
ROLLER is dirty. AY.
The PAPER EJECTION CLEANING Clean the PAPER EJECTION CLEANING
ROLLER is dirty. ROLLER.
16 17JUL06 – DG2842-1
Troubleshooting

The print registration is A TIMING BELT is loose or 1. Adjust the TIMING BELT for the ADVANCE
not correct. malfunctioning. ROLLER, TIMING BELT for the FEED
ROLLER, and the TIMING BELT for the
PAPER ROLL. See the ADJUSTMENTS
AND REPLACEMENTS.
2. If necessary, install a new TIMING BELT.
The PAPER FEED MAIN MOTOR The PAPER FEED MAIN MOTOR AY is
AY is malfunctioning. malfunctioning.
The RIBBON WINDING MOTOR AY Install a new RIBBON WINDING MOTOR AY.
is malfunctioning.
BOARD AY.
The print is too light or The value for the Print Density is not Check the value for the Print Density. See the
too dark. correct. ADJUSTMENTS AND REPLACEMENTS.
correctly.
The voltage for the THERMAL 1. Check the voltage for the THERMAL HEAD.
HEAD is not correct. See the ADJUSTMENTS AND
REPLACEMENTS.
BOARD AY.
Power
The PRINTER does not The POWER CORD is not Check that the POWER CORD is connected
energize. connected correctly. correctly at both ends.
The voltage for the DC POWER 1. Check the voltage for the DC POWER
SUPPLY is not correct. SUPPLY. See the ADJUSTMENTS AND
REPLACEMENTS.
2. If necessary, install a new DC POWER
SUPPLY.
The POWER SWITCH is Install a new POWER SWITCH.
malfunctioning.
The FAN for the DC The voltage for the DC POWER 1. Check the voltage for the DC POWER
POWER SUPPLY does SUPPLY is not correct. SUPPLY. See the ADJUSTMENTS AND
not rotate. REPLACEMENTS.
2. If necessary, install a new DC POWER
SUPPLY.
DG2842-1 – 17JUL06 17
Troubleshooting
OPERATOR PANEL
The LCD displays The LCD BOARD AY is 1. Check that CONNECTORS CN21 - CN3 on
continually or it does not disconnected or malfunctioning. the LCD BOARD AY and the CONTROLLER
display. BOARD AY are connected correctly.
2. Install a new LCD BOARD AY.
BOARD AY.
The voltage for the DC POWER 1. Check the voltage for the DC POWER
SUPPLY is not correct. SUPPLY. See the ADJUSTMENTS AND
REPLACEMENTS.
2. If the problem continues, install a new DC
POWER SUPPLY.
The BUTTONS on the The LCD BOARD AY is 1. Check that CONNECTORS CN21 - CN3 on
OPERATOR PANEL are disconnected or malfunctioning. the LCD BOARD AY and the CONTROLLER
malfunctioning. BOARD AY are connected correctly.
2. Install a new LCD BOARD AY.
malfunctioning.
• The lights on the The LCD BOARD AY is 1. Check that CONNECTORS CN21 - CN3 on
OPERATOR PANEL disconnected or malfunctioning. the LCD BOARD AY and the CONTROLLER
do not illuminate when BOARD AY are connected correctly.
the PRINTER is 2. If necessary, install a new LCD BOARD AY.
energized.
• The light for “Power” malfunctioning.
2. If necessary, install a new CONTROLLER
illuminates, but the
BOARD AY.
LCD does not display.
Kodak is a trademark of Eastman Kodak Company.
Printed in U.S.A. • dg2842_1.fm
EASTMAN KODAK COMPANY

Rochester, NY 14650

Diagnostic Printer 68XX

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{Diagnostics}{Production}{KodakServiceSupport}{None}

Publication No. DG2842-1

© Eastman Kodak Company, 2006

Using the Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Section 1: Using the Diagnostics

Keys on the OPERATOR PANEL

Lights on the OPERATOR PANEL

Obtaining Access to the Diagnostic Program

Making a Test Print

Section 2: Error Codes

“Control error XX”

Possible Cause Action

“Mechanical Error 01” or “Mechanical Error 02”

Possible Cause Action

“Mechanical Error 03” or “Mechanical Error 04”

Possible Cause Action

“Mechanical Error 05” or “Mechanical Error 06”

Possible Cause Action

“Mechanical Error 07” or “Mechanical Error 08”

Possible Cause Action

“Mechanical Error 09” or “Mechanical Error 10”

Possible Cause Action

“Mechanical Error 11” or “Mechanical Error 12”

Possible Cause Action

“Sensor Error 01”

Possible Cause Action

“Sensor Error 02”

Possible Cause Action

“Sensor Error 03”

Possible Cause Action

“Sensor Error 04”

Possible Cause Action

“Sensor Error 05”

Possible Cause Action

“Sensor Error 09” or “Sensor Error 10”

Possible Cause Action

“Sensor Error 11” or “Sensor Error 12”

“Sensor Error 13” or “Sensor Error 14”

“Sensor Error 15” or “Sensor Error 16”

“Sensor Error 17”, “Sensor Error 18”, or “Sensor Error 19”

Possible Cause Action

“Sensor Error 20”

“Sensor Error 21”

“Sensor Error 23”

“Sensor Error 24”

Possible Cause Action

“Paper Jam 01”

Possible Cause Action

“Paper Jam 02”

Possible Cause Action

“Paper Jam 03”, “Paper Jam 04”, or “Paper Jam 05”

Possible Cause Action

Possible Cause Action

“Paper Jam 6B”

Possible Cause Action

“Paper Jam 81”

Possible Cause Action

“Paper Jam 83”

Possible Cause Action

“Paper Jam 84”

Possible Cause Action

“Paper Jam 91”