Prepared By:-

Abhishek kumar
Abhijit Kumar
Alok Kumar
Ashwini Kumar
Anubhav Gupta
Dinesh Kumar
Snehil Gupta
 On 24 December 1986 Govt. of India Enacted
the Consumer Protection Act 1986 to:

 Ensure Rights of Consumers

 Provide Remedies for deceived Consumers
CONSUMER MARKETS IN INDIA -The consumer
protection Act, 1986 was enacted to provide for
better protection of the interests of consumers
and for that purpose to make provision for the
establishment of consumer counsels and other
authorities for the settlement of consumer’s
disputes and for matters connected there with.
This Act applies to all goods and services.
 The objects of this Act are as follows –

1. Better protection of interests of consumers.

2. Protection of rights of consumers.
3. Consumer protection councils.
4. Quasi-Judicial Machinery for Speedy Redressal of
Consumer Disputes.
  According to section 2(d) of the
Consumer Protection Act 1986
CONSUMER
consumer means -Any person who
buys or hires any goods or service is a
consumer
– except if he uses such goods or
service for commercial purpose.
– or if the goods/service provided is
free of cost, the person shall not be
considered a consumer.

 TWO-THIRDS of spending in the

world economy ($ 30 trillion) is by
consumers. YET THEY HAVE NO
VOICE!
 Right to SAFETY against hazardous goods and
services.
 Right to be INFORMED about quality, quantity, purity,

standard, price.
 Right to CHOOSE from a variety at competitive prices.
 Right to BE HEARD.
 Right to seek REDRESSAL.
 Right to CONSUMER EDUCATION.
 File WITHIN 2 YEARS of
cause of action in the District
Forum where the seller has his
business or lives or where the
incident happened.

 Submit 3 COPIES OF
COMPLAINT ON PLAIN
PAPER WITH SUPPORTING
DOCUMENTS (receipt, bill
etc.)
 NO LAWYER IS NEEDED.
 The following information must be furnished with
the complaint :-

Your name and full address.

Name and full address of opposite party.
Description of goods or services.
Quality and quantity.
Price.
Date & proof of purchase or hiring.
Nature of problem.
Type of redressal you want.
LAW PROVIDES FOR THE FOLLOWING
REMEDIES IN CASE OF A COMPLAINT:-

REMOVAL OF THE DEFECTS OR DEFICIENCIES.

REFUND OF MONEY.
REPLACEMENT OF THE GOODS.
COMPENSATION FOR LOSS OR HARASSMENT OR
MENTAL AGONY.
PROHIBITION OF MARKETING OF GOODS
HAZARDOUS FOR HEALTH OR ENVIRONMENT.
 District Consumer Disputes Redressal Forum
 Claims less than or equal Rs.20 lacs.

 State Consumer Disputes Redressal Commission

Claim more than Rs.20 lacs & less than Rs.1 crore & appeals.

 National Consumer Disputes Redressal Commission

Claim equal to Rs.1 crore & appeals
Madhuri Vs Dr. Rajendra (1997).

SpringMedows Hospital Vs Harjot

Ahluwalia(1998).

Sub-Post Master Vs M M Acharya (1997).

Case Laws
 Benefit
◦ Disposal within 90 days
◦ No adjournment shall ordinarily be granted - Speedy trial
 Relief
◦ Removal of defects in goods or deficiency in services.
◦ Replacement of defective goods.
◦ Refund against defective goods or deficient services.
◦ Compensation.
◦ Prohibition on sale of hazardous goods.
 Conclusion

• Consumer Protection Law are designed to

ensure fair competition and the free flow of
truthfull information in the market place.
• The law are designed to prevent business that
engages in fraud or specified unfair trade
practices (UTP) from gaining an advantage over
competitors and way providing aditional
protection for the weak and those unable to
take care of themselves.