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Ques ID Question Description Link Mandatory Phase

1 The fundamental concept of Six Sigma is: Easy N Define

2 Six Sigma problem solving places EMPHASIS Easy N Define


on:
3 The role of the Project Champion is BEST Average N Define
described as:

4 What do we call the Customer's Wants & Needs Average Y Define


from the Customer's Point of View?
5 What does the letters in the acronym SIPOC Easy N Define
stand for?

6 Project Goals should be: Easy N Define

7 Select from the following that is a common error Average Y Define


in selecting a project

8 CTQs are defined by: Average N Define

9 The Black Belt's role in coaching the team can Average N Define
be best described as:

10 Least effective way of data gathering about Average N Define


customer information is:
11 Project goals should be stated as: Easy N Define

12 If a Green Belt improves his process from 2 to 3 Average Y Define


sigma then the improvement made to number of
defects is?
13 DMAIC process focuses on: Easy N Define

14 A key message of Six Sigma is: Easy N Define

15 In Define Phase, Operational Definition is Average N Measure


important because:
16 Which of the following is not a part of Define Easy N Define
phase?

17 Specification Limits are specified by: Easy N Measure


18 Any product characteristic that deviates outside Average N Define
of specification limits is:
19 What percentage of data gets covered between Average Y Define
+/- 1 Sigma on the normal curve?
20 Which are the elements of a Project Charter? Difficult N Define

21 What are the key drivers for Project Selection? Difficult N Define

22 Project Scope helps to: Average N Define

23 The largest distinguishable characteristic Easy N Measure


between an Input and an Output is:

24 Broadly, two types of Variation are: Average Y Measure

25 What are the two types of data you will Easy N Measure
encounter?

26 What data type would required less of samples Average N Measure


to make sound statistical analysis?
27 Which of the following is an indicator of good Average N Measure
metrics?

28 For the data set Difficult N Measure


"20,5,6,9,4,10,10,12,14,11,19,6,9,5,14,9", the
median is:
29 Operational Definitions, "Walking the Process" Difficult N Measure
and "Gage R&R" are used for:
30 Measurement systems should be what Average Y Measure
percentage or less of the total variation in any
Process?
31 Method of separating data into smaller Average N Measure
groupings is called as:
32 Repeatability in a measurement system (Gage Average N Measure
R&R) measures:

33 The three types of ratings (used to calculate the Easy N Measure


RPN) for a FMEA are:
34 What is the order in which risk (FMEA) should Easy N Measure
be addressed first?
35 Between group variation and within group Difficult N Measure
variations occur due to:
36 Which one is NOT a Rule of Thumb for a Gage Average N Measure
R&R?

37 Control Limits are different from Specification Easy N Measure


Limits because:

38 The average of a set of values, usually Average N Measure


represented by the symbol X bar describes:
39 What is the type of data that describes the Average Y Measure
number of Vegetarians in the Campus?
40 The three stages of Process Mapping are: Easy N Measure

41 A graphical representation which depicts Easy N Analyze


potential causes of a problem is:
42 Technique associated with taking a look at a few Easy N Measure
to make estimates about the total

43 Reproducibility in a measurement system (Gage Average N Measure


R&R) measures:

44 Which one of the tools for analyzing variable Average N Analyze


data is the best for determining how data is
distributed?
45 The yield is described as the: Easy N Analyze

46 Over the long term, process capability will ...... Easy N Analyze
as compared to short-term capability
47 Process capability of an attribute data set is Easy N Analyze
calculated using:
48 Given the following information, calculate the Z Average Y Analyze
value. Mean = 100; SD=10; X=87
49 The centre line of a Run Chart represents: Easy N Analyze
50 The centre line in Box Plot represents: Easy N Analyze
51 The main purpose of Analyze phase is to: Average Y Analyze
52 The X-axis on the Run Chart depicts: Easy N Measure
53 Process with small capability indices have ...... Average N Analyze
sigma scale of measurement values:
54 DOE is used for: Easy N Improve

55 If we were to perform an experiment with 2 Average Y Improve


factors and 3 levels, we would need to have:
56 For the following DOE findout the total number Average N Improve
of factors? Temperature: 20 degrees, 25
degrees; Pressure: High & Low; Concentration:
3,4.5,7,8.5; Catalyst: Sodium Aluminate, Nickel,
Aluminium Chloride
57 A problem with OFAT (One Factor At a Time) Difficult N Improve
experiment is that:

58 Which one of the following is not a solution Average Y Improve


selection tool?
59 DOE stands for: Easy N Improve

60 FMEA is used in Improve phase mainly: Easy N Improve

61 RPN is a multiple of: Easy N Improve

62 Control Charts are drawn for: Easy N Control


63 Which of the folllowing is not an essential part of Average Y Control
Control Chart?
64 For continuous data & Individual Average Y Control
measurements, the kind of Control Chart used
would be:
65 Which of the following is not a part of the Control Easy N Control
Phase?
66 SPC stands for: Easy N Control

67 Poka Yoke is also known as: Easy N Control


68 A 'p' chart is used for: Average N Control

69 What element of the Control Phase is concerned Average N Control


about how process changes will impact
measurements?
70 Control Limits are based on: Easy N Control
71 Which element of the Control Phase provides Average N Control
details on actions to be taken when Control
Charts indicate that the revised process is not in
Control?
72 If we were to plot the defective products daily, Average Y Control
with uneven sample size, the chart to be used is:

73 What does ANOVA mean? Easy N Analyze


74 Cycle Time is equal to: Average N Analyze

75 Pareto Principle suggests that: Average Y Analyze

76 Which of the following tools is not used in Easy N Analyze


Analyze Phase?
77 If a set of data had a shape and spread as Difficult Details N Analyze
shown, how would you classify it?
78 With reference to the graph, what would be the Difficult Details N Analyze
classification of point 25?
79 What is the Roll Throughput Yield (RTY)? Average Details Y Analyze
80 The correlation between A and B is: Average Details Y Analyze
81 From the Control Chart given below, the Process Average Details Y Control
is said to be:

82 Which of the two X's would you consider for Difficult Details N Analyze
improving during the Analyze phase?
83 Refer C&E Matrix, which of the following has the Difficult Details N Measure
highest impact among the following functions?

84 Run Chart helps us to find: Easy N Analyze


85 Measuring downtime of an application is an Easy N Measure
example of:
86 Example of a Value added work is: Easy N Analyze
87 Normality testing is done to: Easy N Analyze

88 When we translate Voice of Customer Easy N Define


information into measurable characteristics, what
is produced?
89 How do we describe a CTQ to ensure consistent Easy N Define
interpretation by more than one individual?

90 Parts per million is also named commonly as: Easy N Measure

91 DMADV process focuses on: Easy N Define

92 For a process with long term Z value of 1.3, the Difficult N Analyze
probability of defect is:
93 Given the long term Z value (Z=1.62) & 10 Difficult N Analyze
opportunities to fail, calculate DPU?
94 Calculate the short-term Z value (approx) for the Difficult N Analyze
following attribute process with data given
below? Number of Units shipped = 350 Number
of defects made = 45 Number of defect
opportunities per unit = 1
95 Which of the following is NOT a high Risk Average N Improve
Factor? a) Risk Type-1: Performace; Ratings :
Severity-5; Occurence-5; Detection-5 b) Risk
Type-2: Design Maturity; Ratings : Severity-5;
Occurence-4; Detection-5 c) Risk Type-3:
Technology; Ratings : Severity-5; Occurence-4;
Detection-4 d) Risk Type-4: Process; Ratings :
Severity-5; Occurence-2; Detection-2

96 In 6-Sigma terms, Defects & Errors mean the: Easy N Measure

97 If there is 1 defect per 40 opportunities then the Average N Analyze


Yield Percentage would be: (Assume Long term
Capability)
98 In six sigma, the process capability relates the Easy N Analyze
process mean and variation to the:
99 The Main Effect Plot Below suggest that Average Details Y Improve

100 From the main effect plot below what can you Difficult Details N Improve
infer that

101 Read the scatter plot below. Which of the Average Details N Analyze
inferences are true about this scatter plot.

102 If there is only one defect in 100 opportunities, Average N Analyze


the short term sigma value is approximately:

103 We need to recalculate the Control Limits of a Difficult N Control


Process when:

104 Besides Repeatability & Reproducibility, the Average N Measure


other aspect(s) which come into play while
considering variation in Measurement System
is/are:
105 Turnaround time would be an example of: Easy N Measure
106 In which of the phase of DMAIC would you find Easy N Analyze
the Root Cause of the problem?
107 In which phase of the DMAIC would you Easy N Measure
establish baseline metrics?
108 Which of the following is MOST important in Easy N Improve
evaluating & understanding Design Intent?

109 In MSA, which of the following pairs of data Average Y Measure


measures is used to determine the total
variance?
110 All of the following are effective when a team Easy N Define
leader is giving feedback to the team EXCEPT:

111 Process data being used in the initial setup of a Difficult N Analyze
process are assumed to have a normal
distribution. If the nominal (target) is set at the
center of the distribution and the specification
limits are set at ± 3 Sigma from the center, the
Cpk value is equal to:

112 Which of the following most influences Easy N Define


Consumer Perception of Quality?
113 In order for a problem to be solved correctly, Easy N Define
which of the following must occur first?

114 The most significant aspect of functional Average Y Define


requirements is that they:

115 One characteristic of attribute data is that it is Easy N Measure


always:
116 Which of the following has the highest Average N Measure
Resolution?
117 A Black Belt asks you to monitor the number of Average N Control
defects on different size samples. Which of the
following control charts would be most
appropriate for monitoring purposes?
118 The steps involved in Mistake Proofing would Average N Control
be:
119 The value occurring most frequently in a data set Easy N Analyze
is:
120 Basic tool of statistical process control. It Easy N Control
consists of a run chart, together with statistically
determined upper & lower limits and a centerline:

121 A branch of applied statistics dealing with Easy N Improve


planning, conducting, analyzing, and interpreting
controlled tests to evaluate the factors that
control the value of a parameter or group of
parameters:
122 The charting of a data set in which most of the Easy N Analyze
data points are concentrated around the average
(mean), thus forming a bell-shaped curve:

123 The number of units in a sample: Easy N Analyze


124 Provides relationship between two variables, Average N Analyze
and provides a visual correlation coefficient:
125 An improvement process in which a company Average N Improve
measures its performance against that of best-
in-class companies, determines how those
companies achieved their performance levels,
and uses the information to improve its own
performance:

126 The selectors of the Cognizant Cricket club have Average N Measure
to select one player for the Batsman's slot from
the 4 players whose statistics for their past
scores are given below : 1) Ramesh : Average =
50.3 , Std. Dev = 1.67 2) Shyam : Average =
53.4 , Std. Dev = 35.2 3) Dhiren : Average =
12.6 , Std. Dev = 2.3 4) Vikas : Average = 15.4
Std. Dev = 30.6 Who would be the best as far as
Statistics are concerned ?

127 The CTQ for the customer was "Defect Free Average N Define
Delivery ". The Project team wants to improve
this CTQ given by the customer. Which Project Y
measure best reflects the CTQ?
128 A project team carried out a Hypothesis testing Difficult N Analyze
to verify if the improvement solution
implemented on a pilot basis really resulted in a
statistical difference in improvement. The p value
calculated was = 0.007. Based on this and 95 %
Confidence, the conclusion would be:-

129 The Biggest Difference between ISO, CMM and Average N Define
Six Sigma is :

130 The outcome of any Six Sigma project is to : Easy N Define

131 The Company is spending lot of time in Easy N Measure


correcting and paying warranty costs for Post
Delivery Defects. Which is an example of
Continuous data if we have to correct the
situation?
132 Histograms can be used with: Easy N Measure

133 Which of these explains a "SPECIAL CAUSE" of Easy N Measure


variation?

134 The best measure of "Central Tendency" is:- Easy N Measure


135 While verifying the Measurement system used Average N Measure
for collecting data for a process, the GB team
found that the "% Gage R & R" is 60 %. The
conclusion by the GB team should be

136 There are advantages of "Histograms" over "Run Easy N Analyze


Charts". Which one best explains the
advantage?

137 Which of this is not a correct statement? Easy N Measure

138 The focus on X's remain in which phases of Easy N Define


DMAIC ?
139 It was decided to explore if bulky documentation Difficult N Analyze
of Coding Standards result into "More defects in
coding found due to awareness of Standards".
The documentation in each CR was
differentiated into "High", "Medium" or "Low"
Bulk of documentation based on the number of
pages of coding standards. The defect data due
to Awareness standards not followed is also
available. State the Null Hypothesis for the
above statement if we are to carry out a
Hypothesis Testing ?

140 A Confidence Interval of 95 % means that the Average N Analyze


Alpha value would be?
141 On drawing a Scatter Diagram to see the Difficult N Analyze
relationship between "Team Member
Experience" with "Defects in a Code", the
correlation coefficient was found to be "-0.93".
The conclusion based on the value is :
142 A GB team while attempting to put a Detection Average N Improve
Rating for a Failure mode, found that the
process has a sound measurement system by
which they can detect all failures happening by
that mode. Which rating stated below best
illustrates the Detection rating to be given (on a
scale of 1-10)?

143 Which option best indicates the interpretation in Easy N Control


an "Outlier" situation is seen in Control Chart?

144 Which of the following approach is used to Easy N Improve


determine the proper settings for the vital x's?
145 The best that our process can achieve using Easy N Define
current technology is called the:-
146 The Null Hypothesis generally presumes:- Easy N Analyze

147 In a Control chart if we use +/- 2 sigma for Difficult N Control


Control limits instead of the traditional +/- 3
sigma limits, what would be the outcome?

148 Which among the following is NOT a part of Easy N Define


Project Chater:
149 Which of these are measure of central tendency Average N Measure
of a data set?
150 When null hypothesis is accepted when actually Average N Analyze
it is false one commits:
151 The number of test runs in a DOE having 3 Average Y Improve
factors and factors having levels 2,3,4
152 RPN stands for Easy N Improve

153 You are doing a project to calculate the number Easy N Control
of defects found in various projects at some
point of time. What will be a proper control chart
that will help you to track well
154 Which of these does not contribute to cost of Easy N Improve
project
155 Which of these are not associated with QFD Average N Define
156 The most expensive VOC collection tool is Easy N Define
157 Which of these is a deliverable for measure Easy N Measure
phase?
158 Which of these statements is false with respect Average N Analyze
to Pareto Analysis?
159 Is the network link speed dependent upon Easy N Analyze
location? To test this which Hypothesis test can
be used?
160 Which of these is a non parametric hypothesis Easy N Analyze
test?
161 Which of these is non parametric counterpart of Difficult N Analyze
ANOVA
162 The following is a GAP analysis tool Easy N Analyze
163 Crystal Ball is a tool used for: Average N Improve
164 NSS is trying to find the average network speed. Average N Measure
They always take data at 8 pm. This will lead to:

165 If all the data points are within the control limits, Average N Control
the process is called as:
166 There is 1000 LoC in a program. There are 5 Average N Analyze
such programs like this. In all 250 defects are
found. Find the DPMO
167 One graphical tool to compare means and Easy N Measure
varience of several processes is:
168 For a dataset, p Value was found to be 0.01. Average N Analyze
What is the conclusion:
169 The Vertical head wants to compare the Average N Analyze
performence of his vertical across 4 differant
locations. Which will be a appropriate tool to be
used:
170 Select the DOE experimental model which Easy N Improve
includes all possible factor levels:
171 A six sigma (shifted 1.5 sigma) process is Average N Measure
expected to be successful in 99.99966%. If the
number of steps is 150,000 then, what is the
overall yield
172 The uncontrollable variable which may get Average N Improve
introduced in DOE is:
173 Which company adopted Six Sigma for the first Easy N Define
time?
174 Calculate Zusl, if USL = 15, Mean = 10 and Std Average N Analyze
Dev = 2
175 DFSS stands for Easy N Define

176 Which of the following is present in a DMAIC Easy N Define


define but absent in DMADV define phase
177 What is the measure of desperence for a Easy N Measure
skewed data
178 * mark in a box plot signifies: Easy N Analyze
179 Which of these is not a form of modified brain Average N Improve
storming?
180 In Control phase we do Gauge R & R for Average N Control

181 In a Project Charter the Boundaries of the Easy N Define


project are given under which of the following
option
182 Which of the following options is not a attribute Easy N Improve
of a financial benefits

183 In continuous Gage R&R analysis for Xbar R Average Y Measure


chart

184 In the graphical analysis if the kurtosis value Difficult N Analyze


comes out as positive what will be your
interpretation
185 While calculating process capability if we have Average N Analyze
used subgroup size as greater than 1, what
value of Z will you consider from Graphical
Summary
186 Which of these is not a form of sampling? Easy N Measure
187 The sum of squared deviations from the mean Average N Measure
divided by the number of measurements is
188 The tool best used to identify all the possible X Easy N Analyze
variables of a CTQ is
189 Given the data set 10, 20, 20, 30, 40, 60. Average N Measure
Calculate the Range
190 Given the data set 10, 20, 20, 20, 40, 60. Average N Measure
Calculate Mode
191 What tool is used to check the Measurement Average N Measure
System for discrete data?
192 Which of the following is a discrete binomial Difficult N Measure
distribution
193 Which of the following is highly dependent on Average N Measure
extreme values
194 The line protuding from the top and bottom of Easy N Analyze
Box Plot is known as
195 Which of the following is correct? Easy N Analyze
196 Lower the height of whiskers means Easy N Analyze

197 What is the degree of freedom for an ANOVA Average N Analyze


test?
198 Maximum value for r is Easy N Analyze
199 Which of the following is a out of control senario Easy N Control

200 Consider a process with a mean equal to zero. Average N Measure


What percentage of the process will fall between
+- 1 standard deviations

201 Which of these is not a form of DOE? Easy N Improve


202 Which Control Chart is used to determine very Average N Control
small interval of time?
203 A needs statement : Easy N Define

204 Common pitfalls when developing goal Easy N Define


statement are :

205 Common pitfalls when writing a problem Easy N Define


statement include:

206 CTQs are customer needs translated into critical Easy N Define
process requirements that are:
207 Key elements of a project Charter are Easy N Define

208 Project Selectionare based on which Key CTQ Easy N Define

209 Six Sigma is Easy N Define


210 Six Sigma project selection criteria defines which Easy N Define
of the following criteria

211 Some of the Constraints of CTQ are Easy N Define

212 Sponsors of six sigma projects need to Easy N Define

213 What are the sources of Bias Average N Measure

214 Where in Process Management measures Easy N Measure


should be established
215 Which of the following questions does the Easy N Define
business case help answer:

216 Which of these are defining elements of a CTQ : Average N Define

217 Your choice of VOC tool depends on: Easy N Define


218 "I am always on hold or transferred to the wrong Easy N Define
person" is a reply received from VOC. The
specific Need statement would be

219 A "Process" in a SIPOC is: Easy N Define

220 A focus group typically consists of Easy N Define


221 A project charter is used to: Easy N Define

222 A SIPOC is used to : Easy N Define

223 Accurate VOC translation can be ensured by: Easy N Define

224 An Affinity Diagram is best used to Average N Define

225 Black belts are: Easy N Define

226 Criteria of a good Six Sigma project is Easy N Define

227 CTQ stands for Easy N Define

228 CTQs are derived from Easy N Define


229 Fewer defects in the final product or service are Easy N Improve
better achieved by
230 For Air Travel, the must need Typically would be Average N Define

231 In order to keep our customers/partners satisfied Easy N Measure


over time, we must always view our processes
from the customers’ perspective. We can
accomplish this by ensuring :
232 In SIPOC, the input is defined as the product, Easy N Define
information or service received from outside the
boundary at
233 One of the deliverables of Define Phase Easy N Define

234 One of the tool to track Project Milestone is Easy N Define


235 One of the tool used to identify customer need is Easy N Define

236 One of these tool is not used in Define Phase Easy N Define
237 Problems identified through VOC require Easy N Define
immediate containment, if they:

238 Process scope must include: Easy N Define

239 Project Risks are identified using Easy N Improve

240 Quality can be defined as Easy N Define

241 Rate the following problem statement on how Easy N Define


focused or broad it is. ”Late room service
between 6.00AM and 8.00AM on weekdays at
the Royal Palm Hotel”

242 Rate the following problem statement on how Easy N Define


focused or broad it is. ”Poor service at the Royal
Palm Hotel”

243 Segmentation is a process Average N Analyze

244 Six Sigma benefits an organization by Easy N Define

245 Six Sigma is a measure of success against Easy N Define


246 Six Sigma means Easy N Define
247 Six Sigma refers to Easy N Measure
248 SMART Project stands for Average N Define

249 The Affinity Diagram is a tool used to Difficult N Define


___________ customer information.
250 The goal of a six sigma program is to make the Easy N Define
process
251 The goal of Six Sigma is to Easy N Define
252 The Kano Analysis can be used to: Average N Define

253 The Kano Analysis categorizes customer needs Average N Define


into following categories:

254 The Key Deliverable of Define Phase is Easy N Define

255 The key deliverables of the Define Phase in a Easy N Define


Six Sigma project are:

256 The next step after VOC is Easy N Define

257 The recipient of the process output is Easy N Define


258 To learn what is important to customers, which Easy N Define
VOC tool would you ideally choose:
259 To measure change and causality, which VOC Easy N Define
tool would you ideally choose:
260 Tool used to map High level Process Average N Analyze
261 What is a defect? Easy N Measure

262 When do you use Focus group for collecting Easy N Define
VOC

263 When translating VOC to a specific needs Easy N Define


statement, take care not to:

264 Which is not a Key factor for Segmentation Average N Analyze

265 Which is not a method for collecting VOC data Easy N Define

266 Which of the following are not included in the Easy N Define
project charter
267 Which of the following tools should be used to Easy N Define
obtain voice of customer data
268 Which of the following tools should be used to Easy N Define
obtain Voice of the Customer data
269 Which of these are you attempting to assess Easy N Define
through an expectation VOC:

270 Which of these is a good problem statement: Average N Define

271 Which of these is a quantitative VOC tool: Easy N Define


272 Which of these is not a constraint for a CTQ Easy N Define
273 Which of these is not a deliverable of the Define Easy N Define
phase:
274 Which of these should be a ‘live’ document and Average N Control
constantly updated through a six sigma project
as more information is ascertained
275 Which of these tools helps prioritize which Easy N Define
customers to focus on:
276 Which of these tools is not likely to be used in Easy N Define
the Define phase:
277 Who are your Customers Easy N Define

278 You are attempting to understand the customer Easy N Define


CTQs for your process. You have identified
customers, what do you do next:
279 Which of the following statements is not true with Difficult N Control
respect to the "Force Field Analysis" tool?

280 What will be the desired p value for a hypothesis Average N Analyze
test with 99% confidence level to pass the null
hypothesis
281 In the equation E = Q * A, E stands for: Average N Control
282 In the equation E = Q * A, Q stands for: Average N Control
283 In the equation E = Q * A, A stands for: Average N Control
284 One tool helpful to cater change management in Easy N Control
Six Sigma is:
285 What Control chart will you use which has got Average N Control
small interval but sustained change tracking
capability?
286 The acceptable lower range for CpK value is: Average N Analyze
287 Which of these are not associated with TRIZ Difficult N Improve

288 To construct a overbridge on a rail track is Average N Improve


______ level of error proofing
289 A website can process any date format and Average N Improve
produce same result. This is an example of:
290 Which of this is a method of simulation? Average N Improve
291 Which of these is not a form of special cause? Average N Measure

292 Exit Poll is a form of: Easy N Measure


293 The best way to prove that improvement has Average N Improve
been made is:
294 Which of these is not a form of discrete data? Easy N Measure

295 We always consider: Easy N Measure

296 What is the central tendency of a bimodal curve Average N Measure

297 Which of these is not a property of a normal Easy N Measure


curve?
298 When USL < Mean, it indicates: Average N Analyze
299 Pugh Matrix is a form of: Easy N Improve

300 Median is: Easy N Measure


301 Which of the following is not the objective of a Easy N Control
control phase

302 Controls are applied to Easy N Control


303 Mistake Proofing ensures Easy N Control

304 Which of the following is not a type of control Easy N Control


phase tool
305 SPC stands for Easy N Control

306 Objective of control charts Easy N Control

307 Which of the following is not a terminology used Easy N Control


in control charts
308 In a control chart when a data point falls beyond Easy N Control
UCL it signifies
309 In a control chart Zone A is Average N Control
310 In a Control Chart Zone B is Average N Control
311 If in a control chart UCL and LCL are the same Average N Control
as USL and LSL which of the following is a right
option
312 Which of the following is not a type of control Average N Control
chart
313 Which of the following is not a Variable Control Average N Control
Chart
314 In a IMR chart the sample contains Average N Control
315 In a X bar R chart the sample contains Average N Control

316 In X bar & R chart R stands for Average N Control


317 In X bar & R chart X bar stands for Average N Control
318 In X bar & S chart S stands for Average N Control
319 In a IMR chart the range is calculated as Average N Control

320 Which of the following is not a attribute control Average N Control


chart
321 Which of the following is not a attribute charts for Easy N Control
defects
322 Which of the following is not an attribute chart for Easy N Control
defectives
323 The cycle time for processing customer checks Easy N Analyze
were analyzed for the last 200 cases. The mean
cycle time was 10 minutes and standard
deviation 2.5 minutes. What is the coefficient of
variation?

324 What is the present value of $2,000.00 to be Average N Improve


paid in 10 years assuming an interest rate of
7%?
325 Cost of calibration and first trial test hardware Easy N Improve
would be included in:
326 Approximately what percent of dissatisfied Easy N Define
customers make it known to the
organization/suppliers through formal
complaints?
327 Which one of the following is not a measure of Easy N Measure
variation (spread) in a distribution?
328 House of Quality Covers: Easy N Measure

329 The cumulative graph in Pareto is found as a Easy N Analyze


straight line. What do you infer?
330 A null hypothesis requires several assumptions, Easy N Analyze
a basic one of which is

331 In a full factorial experimental design, factors A Difficult N Improve


and B are both tested at 4 levels. How many
experiments are conducted?
332 The smallest run number possible to examine Average N Improve
the main effects of 22 factors at 2 levels is

333 which is the last phase where you can change a Easy N Analyze
project from DMAIC to DMADV and vice versa?

334 Transfer Function is obtained in which phase? Easy N Analyze


335 What do you infer when value of r is 0 Average N Analyze

336 The equation x^2+2x+2=Y gives you: Average N Analyze

337 If you have 7 or more consecutive data points Average N Measure


either ascending or descending - you call it as:

338 If you have 8 or more consecutive data points on Average N Measure


one side of the mean- you call it as:
339 If you have 7 or more consecutive data points on Average N Measure
the same line - you call it as:
340 If you find every second data point is on the Average N Measure
different side of mean. You call it as:
341 Which of the following is not a measure phase Easy N Measure
deliverable?
342 Central Limit Theorem is on: Easy N Analyze
343 MGPP is part of which phase of a DMADV Average N Measure
project?
344 Bull's Eye diagram is a Average N Control

345 What is recommended if in a GRR study the Average N Measure


measurement variation is 16% of process
variation?
346 In a GRR study the SNR is found as 5. What will Average N Measure
you do?
347 F Test is used to compare: Average N Analyze
348 Continous GRR study can be of: Easy N Measure
349 DDA is a form of: Easy N Measure
350 The R & R in Gage R & R stands for Easy N Measure

351 Which of following is not a MSA study? Easy N Measure


352 Gage R & R cannot measure: Easy N Measure
353 Attribute GRR must always be compared to: Easy N Measure
354 Which of the following is not a valid criteria in a Average N Improve
criteria based matrix?
355 At the end of Improve phase you should have a: Average Y Improve

356 Brain Writing is a form of: Easy N Improve


357 The blue hat in Six Thinking hats is: Average N Improve
358 The white hat in Six Thinking hats is: Average N Improve
359 The black hat in Six Thinking hats is: Average N Improve
360 The green hat in Six Thinking hats is: Average N Improve
361 The probability of a rolled dice to return 6 is: Average N Measure
362 The series 1,1,2,3,5,8,13,21…. Is called as Difficult N Measure
363 How may degrees of freedom shall a ANOVA Difficult N Analyze
has with 13 trials
364 The first thing you do after getting a data set is: Average N Analyze

365 The operating scales for a factor in a DOE is: Average N Improve
366 The Cost Benefit Analysis should always be Average N Improve
validated by:
367 A dot chart is used for: Easy N Improve

368 Control Plan should contain Easy N Control


369 Which one of this is not a standard 'M' of the 5 Easy N Analyze
Ms of fishbone?
370 One function of Control Impact Matrix is to: Easy N Analyze

371 Control Limits are: Easy N Control

372 Which of these control charts have variable Easy N Control


control limits?
373 Calculate the RPN, if severity is 7, occurance is Average N Improve
4 and detectibility is 6
374 A risk has detectibility as 1. It means: Easy N Improve

375 A risk has occurance as 10. It means: Easy N Improve


376 Once corrective action on FMEA has been taken Average N Improve
the RPN should
377 What do you do with special causes? Average N Control

378 What happens when a common cause is Easy N Control


considered as a special cause?
379 What happens when a special cause is Easy N Control
considered as a common cause?
380 Which hypothesis test will you choose when you Average N Analyze
have discrete X and discrete Y
381 Which hypothesis test will you choose when you Average N Analyze
have continous X

382 Which hypothesis test will you choose when you Average N Analyze
have to compare between 2 different data set

383 Which hypothesis test will you choose when you Average N Analyze
have to compare a dataset with a standard

384 In a DMADV project we form the Low Level Easy N Analyze


design in:
385 In a DMADV project we form the High Level Easy N Measure
design in:
386 Which among these is example of continous Easy N Measure
data:
387 The least count for a scale of 1 cm will be? Average N Measure
388 Always measure that is measured by: Average N Measure

389 Which of these is not a eliment of CTQ: Easy N Measure


390 There are _____ elements in a CTQ Average N Measure
391 To convert Complex & vague VOC to CTQ one Average N Define
should use:
392 To convert simple VOC to CTQ one should use: Easy N Define

393 The Taguchi technique can be used in: Difficult N Improve


394 The Surface model can be utilized in: Difficult N Improve
395 Piloting can be done in: Average N Improve
396 Simulation can be done in: Average N Improve

397 Net Profit is: Average N Improve


398 ROI stands for: Easy N Improve

399 A software has 100 LOC. These 100 lines are: Easy N Analyze

400 PPM stands for: Easy N Measure

401 What happens if, most of the Xs are found to be Average N Analyze
out of control in the Control Impact Matrix?

402 Which of these factors can be attributed to the Average N Analyze


"Mother Nature" categoty in a Fishbone
diagram?
403 Which of these factors can be attributed to the Easy N Analyze
"Material" categoty in a Fishbone diagram?

404 Which of these factors can be attributed to the Easy N Analyze


"Method" categoty in a Fishbone diagram?

405 Which of these factors can be attributed to the Easy N Analyze


"Machine" categoty in a Fishbone diagram?

406 If the median of a skewed curve is towards Q1 Average N Measure


the skewness is towards:
407 If the median of a skewed curve is towards Q3 Average N Measure
the skewness is towards:
408 In the graphical output of Gage R&R if no points Difficult N Measure
are found over the UCL the interpretation will be:

409 In the graphical output of Gage R&R if individual Difficult N Measure


operator plots overlay & crossover in
Operator/Part interaction plot:
410 In the graphical output of Gage R&R if pattern Difficult N Measure
for all operators are consistent:
411 Taken the last 5 years scores for Indian batsmen Average N Analyze
in ODIs, statistics shows, the number of
centuries for each batsmen and no of matches
India won when those batsmen scored
centuries. A) Tendulkar 10 (6 won), Ganguly 8 (7
won), Yuvraj 6 (4 won), Dravid 4(2 won) & Kaif 2
(1 won). Which among these batsman is a
positive outlier in the lot?

412 Which of these documents records information Easy N Control


upto minute details?

413 Which of these Control charts generate 2 graphs Easy N Control


as output?
414 Residual error is associated with which analysis? Average N Analyze

415 Which of these parameter is not a part of the Average N Analyze


graphical summary output of MINITAB?
416 Cost benefit analysis is a deliverable in: Easy N Improve
417 Stakeholder Analysis identifies: Easy N Control
418 The Y axis in a Pareto chart represents Easy N Analyze
419 The significance level is denoted by the symbol Easy N Analyze

420 The confidence level is denoted by the symbol Easy N Analyze

421 When a correct null hypothesis is rejected - one Easy N Analyze


commits:
422 Which of following relationship is an acceptance Easy N Analyze
criteria for null hypothesis?
423 Ambiguity while collecting data can be avoided Easy N Measure
through:
424 For a project Y trying to reduce number of bugs Average N Measure
in deliverables should have the following Spec
Limit (s)
425 For a project Y trying to improve productivity Average N Measure
should have the following Spec limit(s)
426 For a project having Y to improve TDCE (Total Difficult N Measure
defect containment efficiency) must have a:

427 DDA is the acronym for: Average N Measure

428 Which of these is not associated with Analyze Easy N Analyze


phase:
429 In Analyze phase outliers are denoted as: Easy N Analyze
430 Which of the following is not associated with Easy N Improve
Improve phase?
431 During Improve phase sometimes you need to Easy N Improve
apply:
432 Gage R & R can be applied in which phase? Easy N Control
433 Which document contains details about how to Easy N Control
counter a situation when a problem arrives in a
stable process?
434 Which of these documents describes how a Easy N Control
process needs to be tracked?
435 On which of these FMEA cannot be applied? Easy N Improve
436 FMEA stands for: Easy N Improve

437 In a FMEA recommended action has to be given Easy N Improve


for:
438 Which of these is not a DOE terminology? Average N Improve
439 Interaction plot gives: Average N Improve

440 Experimental error is a term associated with: Average N Improve


441 When there is poor knowledge on the system Average N Improve
and only main effects is needed - the proper
DOE will be:
442 When there is good knowledge on the system Average N Improve
and both main effects & interaction is needed -
the proper DOE will be:
443 Net Benefit is: Easy N Improve

444 Reduction in Induction time for new joinees will Average N Improve
primarily produce:
445 Dollar savings will provide: Easy N Improve
446 Hypothesis testing can be of: Easy N Analyze
447 The Box Plot during attribute GRR gives you: Easy N Measure

448 Alternate Hypothesis for a 2 sided hypothesis Average N Analyze


testing can be:
449 Run Chart can be drawn for: Easy N Measure
450 Primary focus of Control Phase is to: Average Y Control

451 An out of control process is: Easy N Control


452 If Control limits are placed +/- 4 sigma away from Difficult N Control
mean, there is a chance to commit:
453 The last activity of Control Phase is to: Easy N Control

454 A BPO recieves 400 calls per day. A chart needs Average N Control
to be drawn to monitor whether all calls are
addressed properly or not. Which chart will be
best used?
455 A BPO recieves 400-600 calls per day. A chart Average N Control
needs to be drawn to monitor whether all calls
are addressed properly or not. Which chart will
be best used?
456 A BPO recieves 400-600 calls per day. A chart Average N Control
needs to be drawn to monitor all callsthat are not
addressed properly. Which chart will be best
used?
457 A BPO recieves 400 calls per day. A chart needs Average N Control
to be drawn to monitor all callsthat are not
addressed properly. Which chart will be best
used?
458 A BPO wants to track calls on a cycle of each Average N Control
week for 2 months. What will be proper control
chart?
459 A BPO wants to track calls on a cycle of each Average N Control
day for 2 months. What will be proper control
chart?
460 Appraisal Rating for an associated needs to be Average N Control
monitored across various appraisal cycles. What
can be a good Control Chart for that?
461 A project gives you savings of $1000. The cost Average N Improve
for building the solution is $ 200, the testing
expenditure was $ 50, rework was $ 50 and
wages for the employees is $ 100. Calculate the
Net benefit:
462 FMEA can be used in all phases except: Easy N Improve
463 Criteria Based Matrix can be best utilized in Easy N Improve
which phase?
464 The modified brainstorming where the negative Easy N Improve
impact for a solution is thought first, is called as:

465 The modified brainstorming where a solution is Easy N Improve


compared to some other solution, is known as:

466 Which hypothesis test is done to statistically Easy N Improve


confirm improvement made?
467 To mark an improvement in improve phase the Easy N Improve
null hypothesis of the hypothesis test is
expected to:
468 TRIZ is a technique to find out: Difficult N Improve

469 Which of these is not a solution refinement Difficult N Improve


technique?
470 Elevator speech can be important for: Difficult N Control

471 Which of these is a simulation tool? Difficult N Improve


472 Pilot is essential sometimes as: Average N Improve
473 Main difference between Run Chart & Control Average N Control
Chart is:

474 A saw tooth pattern in a control chart means: Difficult N Control

475 Which of these activites is not a part of control Easy N Control


phase:
476 What does level mean in a DOE Easy N Improve

477 The pre-requisite for analyzing a DOE is Easy N Improve

478 How many experiemnts will need to be Average N Improve


conducted when you have 6 variables and 2
levels each, with replication
479 Which of the following tools helps us to Average N Improve
understand the interaction effects of variables

480 The number of experiments in a two level design Average N Improve


is determined by

481 Experiments should be run in the following order Easy N Improve

482 negative value for a coefficient in DOE indicates Difficult N Improve

483 If the absolute value of a coefficient is 2345, it Easy N Improve


means that

484 A fractional factorial design is used when Average N Improve

485 One of the objectives of DOE is to Average N Improve


486 When do we recalculate the control limits? Average N Control

487 Im which document the difference between Easy N Control


common & special causes are documented for a
process?
488 Process Management Chart is used for: Easy N Control

489 Value for Alpha while setting up proper Control Easy N Control
limits is:
490 What wil you do when:you have at least 30 more Easy N Control
data points to add to the chart and there have
been no known changes to the process

491 When levels are wrongly set in DOE: Average N Improve

492 CAP - O - GRAM is a tool used in Difficult N Control


493 If a process improves from 5 sigma to 6 sigma, Average N Improve
the decrease in DPMO is approximately

494 After the improvement is made the Std. Dev. Is Easy N Improve
expected to:
495 The measurement done in control phase is Easy N Control
based on:

496 The central tendency for a p chart is: Easy N Control


497 The central tendency for a np chart is: Easy N Control
498 np bar stands for Average N Control

499 c bar stands for Average N Control

500 In a criteria based matrix the best solution is Easy N Improve


chosen based on:
Option A Option B Option C Option D

Emphasis on Taking decisions based All problems can be Y = f(X) methodology


controlling the Output on feelings solved using DMAIC

Dollar Savings Statistical Thinking Project Management Management Buy In

Identifying the need Identifying the need, Approving the project To help the GB
and provide provide
direction/resources direction/resources and
for the project support the effort for the
project
Define Operational CTQ Customer Complaint Voice of Customer
Definition
Define Supplier; Supplier; Input; Process; Select; Investigate; Select; Inspect; Process;
Input; Procedure; Output; Customer Proceed; Obey; Control Obey; Control
Output; Customer
Totally inclusive of all easy to qualify, given the S-M-A-R-T Stated in terms of DPU
those affected by the environment in which Six reduction or Sigma
project Sigma must operate improvement
Rejecting a project Picking a solution and Linking the project Choosing a project that
that does not meet then implementing the outcome to Business has firm Champion
the project filtering project Objectives support
criteria
Project Champion Finance Analyst Company's Objective The Project team
keeping the Customer's
view in mind

An Overseer A non-supportive role that Coach, teacher, helper Giving directions and
assures complete success and supporter then assessing success
or failure
Define Interview Survey Focus Group Customer Complaint
Data
In clear ambiguous What the current process Future gains to the A target with which
terms, such that all state is organization improvement can be
involved will not measured from a
understand their baseline
meaning
66807 308537 6210 241730

Designing new Identifying the need and Improving the current Base lining the current
products provide process process
direction/resources for the
project
CEO is the most All the other quality A sureshot process for Return on Investments
important person methods are not effective increasing the topline
growth
It provides a clear It is a valuable decision It reduces Alpha errors It reduces Beta errors
way to measure a support tool
characteristic
Identify Sponsor and Identify CTQs from VOC Define Current State Map the Process
Team Resources

Customer Minitab Control Limits Process


Opportunity Defect Variable Attribute

1 0.68 1 0.95

Business Case & Goal Statement & Project Data Collection Plan Project Milestones
Problem Statement Scope
Voice of Customer Employee Survey Results Business Critical Y's Customer Satisfaction
Survey Results
Identify team Identify the boundary of Eliminate non-value Scope value added
members the project adding activities activities
An output is not Process Capability can be Only the output is critical Inputs sometimes can
always measurable measured on outputs affect more than one
process steps
Common Cause and Common Cause and Simple Cause and Attribute Cause and
Special Cause Variable Cause Special Cause Special Cause
Variable and Special Variable and Attribute Variable and Common Special and common

Attribute Data Variable Data Attribute and Variable Special Data


Data
Measures must be Measures must be Measures are extremely Measure promotes
hard to get so they confusing sensitive to everything appropriate actions and
contain more analysis
information
9 9.5 10 10.5

Measurement Root Cause Analysis Mapping the Process Capability Analysis


System Analysis
10% 15% 20% 30%

Randomization Stratification Prioritization Screening

The ability to Repeatability is not critical How well the The linearity of the
measure a given for a measurement system measurement variation measurement
characteristic exactly differs from the process
time after time variation

Failure 1, Failure 2, Occurrence, Severity, Risk Severity, Occurrence, Risk, Liability,


Failure 3 Detectability Detectability
Criticality, RPN, Criticality, Severity, RPN RPN, Criticality, Severity Severity, Criticality, RPN
Severity
Special Cause and Variable Cause and Attribute Cause and All of the above
Common Cause Special Cause Discrete Cause
Reproducibility and Number of Distinct Gage R&R Std Dev Std Deviation should be
Repeatability less Categories high small compared to Part closer to the mean
than 10% of the to Part Variance
Tolerance

Control limits are for Control limits are internal Specification Limits and All of the above
averages and to the process and customer driven and
Specification limits Specification Limits are Control Limits are
are mostly for external to the process process driven
individual values

Mean Median Mode Standard Deviation

Variable Attribute Binary Category

As Was, "As Is", What you THINK it is, Core Business Process, All of the above
"Should Be" What it REALLY is, What Business Sub-process,
it SHOULD be Sub-process

Run Chart Fish Bone Diagram Pareto Diagram Histogram

Testing Piloting Stratification Evaluating

Part-to-part variation Equipment accuracy Calibration results Repeatability between


operators, equipment,
procedures, etc
Pareto Chart Scatter Diagram Histogram Normality Chart

Portion under the Portion under the curve Both "a" and "b" Neither "a" nor "b"
curve between LSL & beyond the LSL & USL
USL
Increase Decrease Stay the same Rise only slightly

Ppk Cpk DPMO Pp

0.77 1.3 5.3 8.7

Process Mean Process Median Process Mode Product Specification


Mean Median Mode Whisker
Screen the Xs which Analyze the effectiveness Analyze the capability of Analyze the
has an effect on Y of the controls the process improvement actions
Mean Median Mode Time
Large Negative Positive Small

Analyzing interaction Establish Correlation Controlling the process Experiments during


and effect of two or between two variables designing new
more factors on the process/product
Process

2 runs 3 runs 6 runs 8 runs

2 3 4 5

Its too time It misses interactions Its too statistically All of the above
consuming between one or more rigorous
variables
Pay-off Matrix Criteria Matrix FMEA DOE

Deviation of Design of Equilibrium Design of Experiment Design of Effectiveness


Equilibrium
for selection among to find out the cost and for testing of the solution to find out the risks and
multiple solutions benefit of the solution mitigants of a particular
solution
Risk, Priority, Severity, Occurence, Seriousness, Cost, Benefit, Risk,
Number Detectability Opportunity, Detection
Only Xs Only Ys Both Xs & Ys Neither X nor Y
Mean UCL & LCL Time Axis USL & LSL

x bar R p u I & MR

Control Charts Poka Yoke Response Plan Training

Statistical Process Sum Pilot Cost Statistical Primary Systematic Planning &
Control Cause Coordination
Fish Bone Analysis Mistake Proofing Cost Benefit Analysis Piloting
Variable data with Variable data with variable Attribute data (count) Attribute data
constant sample size sample size with constant/variable (proportion) with
sample size constant/variable
sample size
Control Plan Reaction Plan Long Term MSA Standard Operating
Procedure

Operational Definition Statistics derived from Range of variation +/- 2 Sigma


of the CTQ actual performance of the observed in the process
process
Long Term MSA Control Plan Standard Operating Reaction Plan
Procedure

X bar R chart u chart p chart IMR chart

A Novel Analysis A Notional Variance Analysis of Variance A Normal Variation


Process Time + Process Time only Time taken for value Time taken for non-
Delay added activities value adding activities
80% reasons cause All reasons for critical for Data focus is more 20% reasons cause
20% problems improvement important than process 80% of the problems
focus
Control Chart Run Chart Process Analysis Scatter Plot

Asymmetric Unusual Symmetric None of the above

Outlier Special Common Outstanding

47.20% 73.60% 88% 88.30%


Strong Positive Strong Negative No Correlation Weak Positive
In absolute Control In absolute Control as In Partial Control as Not in Control as 7
as all the points are majority of the points are some of the points are sucessive points are on
well within Control above Center Line below the Center Line same side of Center
Limits Line
Database & Coding Environment & Coding Coding Style & Process Database &
Style Style Environment
Sourcing Engineering Field Engineer All of the above

Trends Shifts Clusters Oscillations


Discrete Data Continuous Data Attribute Data Binary Data

Rework Decision Inspection Forwarding


Check whether the Check whether the data is Check for vital X's Check the validity of
data follows a normal correct measurement system
distribution
VOC CTQ SIPOC Defect

Using a Golden Rule Using a Gage R&R Using an Operational Using Pareto Principle
Definition

Clear Output DPU TPO DPMO

Designing new Improving the current Baselining the current Engaging the
products process process management

0.87 0.97 0.88 0


0.6 0.38 0.54 0.53

1.13 2.01 1.31 1.33

Performance Design Maturity Technology Process

Same Defect is the cause of Error is the cause of Defect is the same as
Errors Defects Mistake
97.5 95.5 94.5 99.5

Sigma Value Control Limit Specification Limit or Operational Defects


Customer Need
Pair programming Both b & e Improper Requirements All of the above
has a positive effect gathering has a negative
on the Reduction of effect.
Number of bugs.
IDE has no or little Code Readability has no Both a and b Neither a nor b
effect on the Number or little effect on the
of bugs. Number of bugs.
The time taken is There are a few outliers in The number of indexes if The database is not
directly proportional the scatter plot. increased would correctly configured.
to Number of increase the time taken
Indexes. to insert records.
2.3 3.8 3.4 6

A new data point is The process has reached Output of the process There are fundamental
added to the control the capability desired changes drastically changes in the process
chart
Precision Linearity Stability Accuracy

Continuous Data Discrete Data Binary Data Cannot Say


Define Measure Analyze Improve

Define Measure Analyze Improve


Identifying the Brainstorming failure Conducting computer Developing FMEA
functional modes simulations
requirements
Process Variance & Process Variance & Repeatability & Measurement Variance
Reproducibility Repeatability Reproducibility & Part-to-Part Variance

Describing the Describing the reasons for Giving feedback when it Providing actionable
behaviour in context giving feedback is convenient guidance

0.25 1 1.33 1.67

Industry Standards Company financial Audit Results Pricing, Service &


performance Repair Policies
The problem must be Relevant data must be The Measurement The Process must be
defined gathered System must be mapped
validated
decsribe a single, describe how a product or are traceable to the provide upper & lower
measurable service should operate voice of customer performance limits
performance
discrete easy to collect expensive to collect read from a scale of
measurement
Foot Ruler Gage Block Vernier Calipers Micrometer

u chart x bar R chart p chart np chart

Identify problems Seek out the root causes Create solutions Measure the results

Mean Median Mode Risk

Confidence Interval Control Chart Statistical Control Control Plan


Process

Random Experiment Probability Six Sigma Design of Experiments

Pareto Chart Standard Deviation Normal Distribution Scatter Diagram

Population Mean Median Mode


Control Chart Scatter Diagram Pareto Chart Box Plot

Control Chart Six Sigma Benchmarking Cause & Effect Diagram

Ramesh Shyam Dhiren Vikas

Number of Customer Number of Post Delivery CSS ratings on a Survey Cost involved in
Complaints Defects warranty Claims

Reject the Alternate There has been NO Both of the above Accept the Null
Hypothesis difference after the Hyposthesis
solution was implemented.

Six Sigma cannot be Six Sigma has an Only Six Sigma has a Only Six Sigma talks
started before ISO "Outside In" approach and Process approach about Defect Reduction
and CMM has no certification or
certifications assessment involved with
it
Reduce variation in Shift process mean Reduce Defects Ensure Customer
the process towards Target Satisfaction
No. of tasks with No. of tasks with 0 - 5 , 5 - No. of post delivery % of tasks with zero
Zero Post Delivery 10 , 10- 15 defects defects in each task Post Delivery Defects
Defects

Both Continuous and With Neither Continuous Only Discrete data Only Continuous data
Discrete data or Discrete data
These casues are If these causes are This is because of Each of these contribute
inherent in the present, the process is something specific and a specific & consistent
process predictable has a significant effect part of the total variation
from these causes

Standard Deviation Mean Median Sigma Level


Since the % is >30 , The GB team needs to The GB team needs to As % is >30 , it has high
it is fairly good and reduce the variation in the collect data again as this variation due to
we can go ahead process may represent a measurement system &
with our calculations "Special" cause it needs to be corrected

Histograms can be Histograms are easy to Histograms can be used Histograms require less
drawn on both plot than "Run charts" to assess Process data than "Run Charts"
"Continuous" and Capability more easily
"Discrete" data than Run charts

If DPMO increases, If Process Mean shifts If variation increases, If Yield increases,


Sigma Level goes towards Target, Yield Sigma Level goes down Defect Rate goes down
down decreases
Define, Measure and Measure , Analyse and Define , Improve and Analyse, Improve and
Analyse Improve Control Control
The No. of defects The No. of defects due to The No. of defects due The No. of defects due
due to Coding Coding standard to Coding standard to Coding standard
standard awareness awareness is independent awareness is more for awareness is dependent
is different for of "High" , "Medium" or "High" than for "Medium" on "High" , "Medium" or
"High" , "Medium" or "Low" bulk or "Low" bulk "Low" bulk
"Low" bulk

0.05 0.95 5 95

Defects in Code is Defects in Code is Higher the "Team There is no relationship


directly proportional inversely proportional Member Exp." , Higher between "Team Member
to"Team Member to"Team Member Exp." is the "Defects in Code" Exp." and "Defects in
Exp." Code"

4 10 6 1

There is a "Common There is a "Special A Measurement System The Customer CTQ has
Cause" of variation Cause" of variation which problem which has changed
which needs to be needs tom be acted upon occurred which needs to
acted upon be found

Design of Hypothesis Testing Process Capability Pareto Diagram


Experiments Analysis
Benchmark Base Line Entitlement Sigma Value

No change, or the The essential leadership The need for immediate The need for new
status quo of the six sigma project action process technology
team
Nothing because You run the risk of calling You run the risk of Nothing because your
about 95% of the the process in control calling a process out of control limits are
data should fall within when it is really out of control when it really is determined by your
+ 2 standard control not out of control customer and not the
deviation process
Tollgates Scopes Customer definition Business Case

Span IQR Range Standard Deviation

Type 1 error Type 2 error Gamma Error Sigma Error

24 48 16 8

Read Post Reciept Risk Process Negotiation Risk Priority Number Risk Process Numerics

u chart c chart X bar & R chart X bar & S chart

Cost of Quality Cost of Appraisal Cost of Failure Cost of Construction

Requirements Customer Weightages Spec Limits


Survey Interviews Listening Post Focus Group
Hypothesis Testing Project Charter MSA Pugh Matrix

It follows the 80-20 Arranged in Ascending Arranged in descending Shows cumulative


rule order order percentage
ANOVA Test of p Regresion Chi Square Test

T Test Box Cox Analysis Box Plot Median Analysis

Bronson's test Anderson - Darling Test Kruskal Wallis Test Test of Symetry

Poka Yoke Ishikawa Diagram Kaizen Kano Analysis


Pilot Hypothesis Testing Regresion Sampling
Environmental Bias Measurement Bias Selection Bias All of the above

Capable Process Stable Process Robust Process Poka Yoke

50,000 5,000 500 50


Cox Plot Box Cox Analysis Box Plot ANOM

Dataset is normal Dataset is not normal Insufficient data Cannot happen

Pie Chart ANOVA p chart Run Chart

Random Effect Model Latin Square Test Fixed Effects Model Replication Model

87.88% 99.99% 60.05% 98.34%

Burch Variable Latin Variable Static Variable Random Variable

GE AMEX Motorola General Motors

5 15 2 2.5

Defect For Six Sigma Design for Six Sigma Define For Six Sigma Derived From Six Sigma

Project Charter Business Case CTQ SIPOC

Range Span Inter Quartile Range Stability Factor

Outlier Median Q1 Q2
Brain Writing Analogy Channeling Anti-Solution

Y X Vital Xs Both X & Y

Goal Statement Problem Statement SIPOC Scope

straight from Needs to take into Needs to be precise Should be tangible in


business case account any expenditure upto the last paise rupees
require
50% of data points 50% of data points should 99% of data points 99% of data points
should be outside the be inside the control limits should be within control should be o
control limits limits
The distribution is The distribution is sharper The distribution has a Bi Modal
flatter than normal than normal normal peak

Z bench Z usl+1.5 Zlsl + 1.5 All of the above

Random Sampling Stratified Random Segmented Random Rational Sub grouping


Sampling Sampling
Std. Dev Varience MSD 0

Box Plot Hypothesis Testing Control Impact Matrix Pareto Diagram

50 32 40 10

40 10 32 20

Continous GRR Long Form GRR Short Form GRR ANOVA type GRR

Normal Weibul Long Normal Binomial

Mean Mode St.Dev Range

Whiskers Line Mean Median

Alpha=1+Beta Beta=1+Alpha Alpha=Beta Alpha=1-Beta


Process is out of Process is capable Process has less Process has an outlier
control verience
Trial +1 Trial - 1 Trial / Parts Trial * parts

0 -1 1 infinite
One point Beyond Two out of three Four out of five All of the above
Zone A consecutive points in consecutive points in
Zone A Zone B
69% 68% 67% 90%

Screening 1/2 Factorial Full Factorial 1/4 Factorial


EWMA I&MR Fergusson X bar & S chart

must be written from must express the need, must be validated with all of the above
a customer’s not the solution the customer
perspective
the mission is unclear the mission is too broad the mission focuses on all of the above
or undefined symptoms rather than
root causes
writing the statement prejudging a root cause including a solution in all of the above
on assumptions the statement

specific & short and specific effective and efficient all of the above
measurable
Start & Stop Points Problem & Goal Project Milestones B&C
Statement
Project helps in Better Customer As per user requirement A & B
reducing Poor cost of Satisfaction & to reduce
Quality Customer Escalations
Goal Tool Philosophy Metrics
audit issues compliance issues chronic red BFTs all of the above

ROE Information Technology Net Income All of the above


(IT)
provide resources to conduct regular project approve project all of the above
complete the job reviews recommendations &
benefits
Ambiguous Wording Over Specificity/Over Expected Response All of the above
Generalization Pattern
At the output At the Input In Critical Process All of above
activities
why is this project why is it important to do what are the all of the above
important to do? now? consequences of not
doing it now?
Project Y metric Target Specification limits All of the above

time constraints money Size of Population all of the above


Add additional Menu Put an operator to answer Customer gets the Use e-mail instead of
item to your Voice calls round the clock correct person the first Phone
system time

the materials, the internal or external one that takes inputs, is the product or service
resources or data recipient of a product or adds value and produced
required to produce service produces an output
an output
20-30 Participants 7-13 Participants 2-5 Participants 1-2 people
remove ambiguity scope and identify the organize large amounts estimate how much of
during measurement purpose of the of data total variation is due to
improvement project inherent variation in the
process
study variation in the analyze root causes check for out of control map out the elements of
process situations the process

using an Affinity using Kano Analysis validating CTQs with generating new ideas
Diagram customers
to identify potential organize large amounts of to prioritize CTQs None of the above
process problems customer information

Project team Project Team leaders Project Sponsors Observers of Project


Members
Improvement of Solution is unknown Bottom Line Benefit All of the above
Process
Criteria Technology Critical Terms to Quality Critical to Quality Chance to Quantify
Quantity
VOC Histogram Pie Chart Pareto
inspecting making less mistakes right reward and designing quality from
recognition the start of the process
Accurate Booking Computer plug-ins (power Upgrade the Class of Friendliness of staff
sources) Travel automatically
customer/partner by selecting improvement Develop Specific Needs all of the above
CTQs are strongly projects that have a direct
linked to our impact on customers
processes
Input Stage Output Stage Any Stage None of the above

High Level Process Root Cause identification Solution Generation Process Improvement
Map
Pareto Chart Run Chart Gantt Chart Control Chart
Project Scheduling Process Map Kano Model Statistical Modelling

DOE Gantt Chart Kano Model Process Mapping


have very low scores have compliance or are out of process are must be needs
on performance controllership issues control
measures

customer CTQs measures value added & non- process start and stop
value added analysis points
QFD Process Map Cause & Effect Diagram FMEA

meeting the customer Fitness for use Freedom from All of the above
requirements deficiencies

Broad or vague Somewhat focused Very focused Can’t say

Broad or vague Somewhat focused Very focused Can’t say

To seperate out Neglect a set of Customer Address needs of top None of the above
various Customers in needs 80% Customers
distinct category
,identify and address
their common needs

creating a universal creating a new skillset adding inspection steps reducing the cost of
language rework and cycle time
internal requirement customer requirement no. of opportunities no. of errors made
Going towards BFT’s Achieving BFT’s Going beyond BFT’s Maintaining BFT’s
3.4 DPMO 4.5 DPMO 6.0 DPMO 0 DPMO
Supplier Measures Specific, Measurable, Select, Start,Make,Arrange,Rest
All Relevant in Attainable,Relevant, Time Measure,Analyze,Revie ore,Test
Totality Bound w , Test
Fragment Organize Elaborate Define

Capable & Stable Cross functional more Automated more standardized

Center Process Reduce Variation A&B A only not B


translate the VOC to organize a large amount contain a problem prioritize from different
a need statement of customer information CTQs/Needs

compliance, primary, secondary and hi-level, service quality basic, performance and
employee and tertiary needs and specific needs excitement needs
shareholder needs
Determining Goals of Determine Project CTQ’s A & B A only not B
your Project and High
level Process Map

Determine goals of Determine project CTQs Both the above None of the above
your project and high
level process map

Start measuring Develop Solutions Develop Specific Needs Root cause Analysis

Supplier Processor Manager Customer


Interviews Feedback Escalations Observations

Surveys Feedback Interviews Observation

Pareto Histogram PFMEA Process flow Chart


a mistake or error a mistake or error that is a mistake or error that a mistake or error that is
that is passed on to corrected before passing leads to further mistakes not significant
the customer on to customer
Communication Gap Quantitative (Measure) Selling Products The Researcher Cannot
exists between Statistical Projections Are ensure the
Groups of People Needed Confidentiality Of
Sensitive Information
write the solution write the need from the validate with the none of the above
customers’ perspective customer

Usage Value Customer Behaviour Industry

Surveys Personal Visits Advertisement Phone calls

Project Goal Project Scope Tools to be used Project Heading

Surveys, Interviews & Customer Complaints Listening Post All of the above
Focus Groups
Surveys, Interviews Customer Relation Service Call Rates All of the above
or Focus Groups Complaints
what does the assessment of customer assessment of how the does our process meet
customer really want satisfaction with current customer’s process fits customer expectations
process with ours
we receive 10% 24 bills were late 27 calls were not picked the TAT is >24 hours in
customer escalations up more than 20% cases
for entity 63

Interviews Surveys Focus Groups Frontline Feedback


low satisfaction regulation cost Safety
Charter CTQ Project Y metric SIPOC

Project Charter SIPOC Control Charts Histogram

Relationship matrix Ease vs Importance matrix Segmentation & FMEA


Targeting
Charter Run Chart Kano Analysis SIPOC

Top Management One who receives output One who gives you input One who places Orders
of your process to your process on you
call the customers up look at VOC data you ask customers to rate design a questionnaire
already have you on scale of 1-5

It is helpful in Generally used in the Is best completed by the Aim of FFA is to remove
identifying the initial stages of planning project leader rather or contain restrainers
"drivers" and than by the entire project and to increase forces
"restraints" pertaining team which helps the drivers.
to any new initiative
deployed in an
organization.

p<0.01 p>=0.01 p>=0.05 p<0.05

Effectiveness Effectivity Effect Equation


Quantity Quality Question Quote
Availability Action Accepability Acceptance
TAT Tool PAC Tool CAP Tool Hypothesis Test

p chart I & MR chart np chart X bar & S chart

2 2.25 -2 0
Engineering Contradictions Brainstorming 39 principles
Concepts
1st 2nd 3rd 4th

Error Proofing FMEA Poka Yoke Robust Design

Monte Cristo Monte Carlo Le Monte Monte Vedio


Shift Trend Bias Inconsistent Rounding

Sampling Population Opportunity Unit


Sigma Value Box Plot Capability Analysis Hypothesis Test

Boolean Nominal Ordinal Count

Final pass yield First pass yield Througput yield Rolled throughput yield

Mean Median Mode Stability Factor

Asymptotic Symmetric Mean is the central Is long tailed in nature


tendency
Z=0 Z is positive Z is negative Z=1
Criteria based matrix Control Impact Matrix Cost Benefit Matrix Metric Analysis

Q1 Q2 Q3 Q4
Identify critical Xs? Sustaining Improvement Identify when the None of the above?
gained from six six sigma process goes out of
project? control?
Output Inputs Both a and b is true? None of the above?
Mistakes does not re Elimination of people who Both a and b is true? None of the above?
occur? make mistakes?
Pareto Mistake Proofing SPC Control Plan

Statistical Process Systematic Process Symmetric Process Sound Protection


Control Control Control Control
Distinguish between Understand why random to prioritize CTQs A&B
random variation and variation happens?
special cause
variation?
UCL LCL LSL USL

Process is not Process is capable Process is not stable Process is stable


capable
Near UCL Near LSL Near Mean Near USL
Near UCL Near LSL Near Mean Near USL
Control Process Close project Celebrate Do Nothing

Variable Chart Discrete Chart p chart np chart

I&MR IR X bar & R chart EWMA

1 data point 1 subgroup 2 subgroup multiple subgroup


within 10 subgroups 1 subgroup more than 10 subgroups LSL

Median Range Mean UCL


Median Range Mean UCL
Median Span Std. Deviation UCL
Range is not Difference between the Difference between two Between UCL & LCL
calculated highest point and the consecutive data points
lowest data point in the
sample
p chart u chart IMR chart C Chart

p chart np chart u chart C Chart

p chart np chart u chart C Chart

25% 40% 12.50% 20%

$1,117 $1,808 $1,529 $1,017

Trial Cost Preventive Cost Failure Cost Appraisal Cost

15% 36% 10% 4%

Varience Median IQR Span

Customer DOE, force field analysis, Product characteristics, Customer requirements,


requirements, competitive analysis defect level, Sigma level field failure rate, MTBF
product
characteristics,
competitive analysis

Nothing Data is perfect Each factor may have Revisit Operational


same effect definition
That the variables The variables are That the sample size is That the confidence
are dependent independent adequate interval is ± 2 standard
deviations
8 9 12 16

23 24 44 56

Define Measure Analyze Improve

Define Measure Analyze Improve


Perfect Inverse Perfect positive correlation No Correlation Loose positive
Correlation correlation
Linnear Trend Quadratic Trend Analyis Weibul Trend Analyis Regression Equation
Analysis
Shift Trend Inconsistent rounding Too may runs

Shift Trend Inconsistent rounding Too may runs

Shift Trend Inconsistent rounding Too may runs

Shift Trend Inconsistent rounding Too may runs

OPD Data collection plan Gage R&R Spec Limits

Normal Data Skewed Data Long Tailed Data Weibul Data


Define Measure Analyze Design

Hypothesis Test Scoping tool Deployment Flow Chart CAP Tool

Accept the Gage Reject the Gage Review OPD No further analysis

Accept the Gage Reject the Gage Review OPD No further analysis

Range Span Mean Median


X bar & R type ANOVA type DDA type A&B
Control Chart Hypothesis Testing Pugh Matrix Sampling
Random & Reliable Repeatable & Repeatability & Repeat & Renew
Reproducible Reproducibility
Stability Linnearity Accuracy Resolution
Repeatability Reproducibility SNR Resolution of Gage
Operator Data Standard Mean Historical Data
Cost Time to implement Complexity Least Intrusion

Completed Solution Identify Vital Xs Implemented Solution Do Data Collection

Brain Storming Modified Brainstorming Six Thinking Hats Correlation Technique


Positives Negatives Alternatives Facts
Positives Negatives Alternatives Facts
Positives Negatives Alternatives Facts
Positives Negatives Alternatives Facts
100% 32% 64% 16%
Fibnocci Series Root Mean Square MSA Random Series
12 13 14 10

Find out mean Find of Varience Check for normality Use it in a Run chart

Root Mean Runs Levels


GB BB YB Champion

AS-IS process map To-Be process map Actual proces map Deployment process
flow
Response Plan Monitoring Plan Mitigation Plan A&B
Machine Method Mother Nature Moment

Create a robust To prioratize solution Filter out the Xs which Cost Benefit Analysis
design implementation are non controllable

Voice of Customer Voice of Process Given by customer is +- 2 sigma away from


mean
X bar & S x bar R chart EWMA I&MR

42 28 24 84

Detection is easy Detection is tough Detection is impossible Noting can be infered

Low occurance Too Low occurance Too high occurance High occurance
Increase Remain same Flactuate Reduce

Take corrective Take control measures leave them Start a DMAIC project
action
Temparing Missed Prevention Bias Nothing Happens

Temparing Missed Prevention Bias Nothing Happens

Regression 2 sample T Test ANOVA Chi Square Test

Regression 2 sample T Test ANOVA Chi Square Test

Regression 2 sample T Test ANOVA Chi Square Test

Regression 2 sample T Test ANOVA 1 sample T Test

Define Measure Analyze Design

Define Measure Analyze Design

Name of people in a Number of employees in a Defect severity Cycle time for testing
forum office
1 cm 10 cm 1 mm 10 mm
GB BB Champion Customer

Timeline Spec Limit VOC Target


1 2 3 4
Drill down tree Kano Analysis QFD Translation matrix
Drill down tree Kano Analysis QFD Translation matrix

Define Measure Analyze Improve


Define Measure Analyze Improve
Define Measure Analyze Improve
Define Measure Analyze Improve

Gross Profit Gross Profit - Cost Revenue Revenue- Cost


Return on idea Return on interest Return on infrastructure Return on IQ

Defects Defectives Opportunity Unit

Parts per million Project planning method Primary project matrix Potential problem
mechanism

Scrap Project Inform the BB Continue as it is Change the scope of the


project

Requirements were Hardware issue There is a time gap Developers are not
not clear between onsite & trained properly
offshore working hours
Requirements were Hardware issue There is a time gap Developers are not
not clear between onsite & trained properly
offshore working hours
Requirements were Hardware issue There is a time gap Developers are not
not clear between onsite & trained properly
offshore working hours
Requirements were Hardware issue There is a time gap Developers are not
not clear between onsite & trained properly
offshore working hours
Right Left Not Skewed Either A or B

Right Left Not Skewed Either A or B

Process is consistent Effective Resolution is Consistent in between Stability is achieved


within good

Process is consistent Effective Resolution is Consistent in between Stability is achieved


within good

Process is consistent Effective Resolution is Consistent in between Stability is achieved


within good
Tendulkar Ganguly Yuvraj Dravid

Control Plan Checklist Check Sheet Response Plan

X bar & R X bar & S I & MR All of these

Pareto Analysis Regression Analysis DOE Main Effects Analysis

Kurtosis Skewness Range p value

Define Measure Analyze Improve


Adaptors Resistors Neutral All of the above
Frequency Percentage Cumulative Percentage Occurance
Alpha Beta Gamma Sigma

Alpha Beta Gamma Sigma

Type 1 error Type 2 error Gage Error A&B

Alpha => p value Alpha => Beta Beta <= p value Alpha < = p value

Data Collection Plan Data Collection Template Operational Definition Gage R & R

USL LSL Both Limits None of these

USL LSL Both Limits None of these

USL LSL Both Limits None of these

Different Data Defect Definition Attribute Discrete Data Analysis Defect Data Analysis
Analysis
Transfer Function Root Cause Analysis Capability Analysis Kano Analysis
The letter o using a horizontal line by * mark by ? Mark
Pugh Matrix FMEA TRIZ Cost Benefit Analysis

In side out thinking inside box thinking out of box thinking horizontal thinking

Measure Analyze Control A&B


Mitigation plan Monitoring Plan FMEA Response Plan

Mitigation plan Monitoring Plan FMEA Response Plan

Process Product Design Documentation


False Method Followup, Measure, Failure Modes & Effect Failure Mode Elimination
Elimination Analysis Eliminate, Analyze Analysis Analysis

All failure modes Failure modes with High Failure modes with Low For the Greatest RPN
RPN RPN only
Factors Levels Replication Lurking Variable
Influence of one X on Influence of all Xs on Y Influence of one X on Influence of one X on all
Y another X other X
DOE FMEA Gage R & R Hypothesis Test
Screening Half Factorial Full Factorial Partial Factorial

Screening Half Factorial Full Factorial Partial Factorial

Gross Benefit Gross Benefit - profit Gross Benefit - revenue Gross Benefit - cost

Tangible benefits Intangible benefits Internal benefits External benefits

Tangible benefits Intangible benefits Internal benefits External benefits


One sided 2 sided 3 sided A&B
Performance of the Performance of Operators Repleatability Reproduceability
Gauge
Ha <> 2 Ha = Ho Ha - Ho = 0 Ha > 2

Ordinal Data Nominal Data Continous Data Boolen Data


Implement the Find a solution Find Root Causes Ensure Sustenance of
solution the change
Stable Not Stable Capable Not Capable
Type 1 error Type 2 error Type 3 error Both A & B

Handover project to Start a production support Create Control Plan Do a Cost Benefit
stake holder unit analysis
p chart np chart c chart u chart
p chart np chart c chart u chart

p chart np chart c chart u chart

p chart np chart c chart u chart

p chart np chart IMR chart X bar & R chart

p chart np chart IMR chart X bar & R chart

p chart np chart IMR chart X bar & R chart

$1,000 $800 $600 $700

Define Measure Analyze Improve


Define Measure Analyze Improve

Chanelling Anti Solution Analogy Brain writing

Chanelling Anti Solution Analogy Brain writing

1 sample T Test 2 sample T Test ANOVA Paired T Test

Pass Fail Does not matter Either A or B

Obvious solutions Visible solutions Non obvious solution Is a type of hypothesis


test
PPA Robust Design Error proffing Poka Yoke

Customer Buy In Advertisement Sell a Solution Monitor Changes

Gem Ball Cresent Ball Nelson Ball Crystal Ball


Helps to see the Can be helpful if the Necessary adjustment Can help to save loss of
impact on smaller situation after can be done before money
environment implementation is actual implementation
irreversable
When control limits Run chart is used in Run chart can find The central line of Run
are added to run measure phase & control special causes but Chart is mean but
chart becomes chart in control phase control chart cannot Control Chart is median
control chart
The precision is not The calibration is low Too frequent falctuation Instrument cannot
good record variation
Drawing control chart Making monitoring plan Gage R & R FMEA

The improvement The number of discrete The number of The linkages between
expected from the values that a variable can experiments the variable and the nth
experiment take order fraction
The Y data should be The Y data should have Mean of Y should not be All of the above
Normal minimal variation greater than the
minimum value of Y
64 128 56 256

Hypothesis Test Regression Analysis DOE TRIZ

2 raised to number of Number of variables 2 raised to number of 2X2


variables raised to 2 variables divided by 2

Standard Order Run Order Random Order Pre determined order

There is something As the value of the As the value of the We have to redo the
wrong in the variable increases, Y variable increases, Y experiments
experimentation decreases increases
It has a very high It has a very low impact on It has to be ignored Cannot say, till we look
impact on the Y the Y at the p values and the
values of coefficeints of
other variables

The number of The experiment is highly The experiment tends to Minitab cannot handle
variables are high complex and cannot give wrong results when so many variables
and they need to be accommodate all variables we vary too many
screened to a lower variables
number of variables

Find out the Verify that the Verify that random Verify that hypothesis
magnitude of imact of improvement is variation has been testing has been done
each of the variables sustainable minimized correctly
on Y
When the original customers wants o any change in the A&C
calculation is wrong change it original process

Response Plan Control Plan Monitoring plan All of these

what the steps in the how (by what methods) who takes action based what action to take in
process are measurements are taken on the data the case of process
and recorded failures

0.95 0.05 0.27 0.5

Do nothing Change Control Limits Re do the measurement Change Spec Limits

It leads to replication It leads to lurking variable It leads to residual error It leads to experimental
error

Define Measure Analyze Improve


3.4 233 230 34

Increase Decrease Remain Same Depends upon the


defect definition
A new operational Data collection plan MSA Operational definition as
definition defined in measure
phase
X bar Mean Median p value
X bar Mean Median p value
no of defectives/ no no of defectives/ no of no of defects/ no of no of defects/ no of units
of units opportunities opportunities

no of defectives/ no no of defectives/ no of no of defects/ no of no of defects/ no of units


of units opportunities opportunities
Criteria with highest Criteria with lowest Weighted sum Criteria ratio
wieghtage wieghtage
Option E Correct
Answer
All of the above D D

Making life easier for B B


the Green Belt
All of the above B B

All of the above D D

None of the above B B

None of the above C C

None of the above B B

None of the above D/E D

None of the above C C

None of the above A D

None of the above D D

3.4 per million D D

Engaging the D C
management

Everything starts with E E


the customer

It helps improves A A
bottomline
Establish Team C C
Charter

Distribution of data A A
Standard Deviation B B

1B B

All of the above E E

All of the above D/C E

None of the above B B

All of the above D/B B

None of the above A A

None of the above B/D B

Common Data D B

All of the above B B

12 D D

Operational Analysis A A

70% B D

Funneling B B

None of the above E/A A

Severity, Criticality, C C
Occurence
Does not matter; Higher D D
number wins
None of the above A A
None of the above D D

None of the above C D

Range A A

Continuous B B

None of the above B B

Scatter Plot B C

Sampling E E

None of the above A D

Control Chart E C

None of the above B A

Will never change B B

Cp E C

0.97 B

None of the above B A


Outlier D B
None of the above A A
Frequency E/D D
Intermediate A D

None of the above A A

9 runs C D

6 C

None of the above B/A B

ANOVA E E

Design of Efficiency C C

None of the above D D

None of the above B B

None of the above A C


None of the above D D

x bar s D D

Piloting E E

Statistical Product A A
Control
Stratification B B
All of the above A D

Mistake Proofing C/B C

All of the above C B


Training Plan B D

All of the above B B

None of the above C C


None of the above A A

Trivial Few & Vital Many D D

Fish Bone Diagram A B

All of the above A B

All of the above D B

None of the above A


Weak Negative C D
Not in Control as 7 D D
sucessive points that
increase or decrease

Any of the above D D

None of the above C C

All of the above B E


None of the above A B

All of the above A B


None of the above A A

Operational Definition B B

Clarifying it with Black C C


Belt

Total Opportunities D D

Identifying the right A A


resources for the
project
0.1 E
0.9 D

2.63 E

All of the above D

Error is the same as A C


Mistake
96.5 A A

None of the above C C

Continuous Integration E
has a positive effect on
the Reduction of
Number of bugs.
None of the above C C

Only a and b E E

1 B

None of the above A D

All of the above E E

None of the above A A


Control C C

Control B B
None of the above A A

Special Variance & D D


Common Variance

Playing the role of a C C


Mentor

2 B

None of the above C D

Improvement A A
Alternatives to be
identified
involve stake holders B/C C

Continous A A

Scale C D

I-MR chart A A

All of the above E E

Variable Data C/D C

None of the above B B

Hypothesis Testing D D

Run Chart C C

Sample Size E/A E


Histogram B B

Cause & Effcet Matrix C C

None of the above A A

None of the above B B

None of the above B E

None of the above B B

All of the above E E

All of the above C C

Only Binary Data A D

None of the above D C

DPMO E B
None of the above D D

None of the above A/C C

None of the above C B

Define, Measure and E D


Control
None of the above D B

None of the Above A A

None of the above B B

None of the above A D

None of the above B B

Regression Analysis E A
None of the above C/B C

There is a significant A A
change in the process

None of the above A C

Goal Statement A C

Stability Factor C E

Type 3 error B B

12 A A

Road Path Navigation C C

EWMA A A

Cost of Budget B/E E

House of Quality D D
Lecture B B
Control Charts C C

None of the above C C

F Test D D

Mood's Median Test B E

Mood's Median Test C C

Kanban B B
Simulation A E
None of the above C C

5P Process B B

5A A
MVC B C

p value is always 0.05 A C

Gage R & R A B

Chi Square Test A B

100.00% C

Lurking variable E E

Toyota C C

12.5 D D

None of the above A B

VOC D D

Mode C C

Q3 A A
TRIZ E E

It's a measure phase D C


tool
Business Case D D

ROI is to be calculated C C

Spec Limit = Control C A


Limit

None of the above B B

None of the above C A

Systematic Sampling C/D C


USL C B

Fish Bone Diagram D/B E

60 A A

60 D D

Attribute GRR E E

Logistic D D

Kurtosis E/D D

None of the above A A

Beta-Alpha=1 C D
Gage R & R is needed D C

Trial B B

0.05 C C
None of the above D D

99.60% B B

None of the above D D


Taguchi A A

None of the above D D

None of the above D D

none of the above D D

none of the above D B

All of the above E/D A

B&C D D

All of the above E E


none of the above D D

None of the above D D

none of the above D D

None of the above D D

None of the above D D

None of the above d D

None of the above d D

none of the above d D


None of the above c C

AS - IS Process map e E

None of the above B B


None of the above B B

Finds out the major D E


touchpoints in current
process
None of the above C C

All of the above B B

Karate Champs B B

None of the above D D

Currency to Quantify C C

Control Charts A A
Use DMAIC E/A D
Proper take off & E E
landing
none of the above A/D B

Not applicable C C

Pareto Chart A A

SIPOC C C
Stakeholder Matrix D C

SIPOC A A
Don’t have funds for Six B B
Sigma project

Customers D D

Kano Model D D

None of the above D D

It's Good C C

It's Good A A

Stratification A A

Calculating DPMO D/C D

My own requirements B B
None of the above D C
99% DPMO A A
None of the above B B

Delete B B

Next generation A A

None of the above C C


Japanese Quality A D
Standard
implementation
Must Be, Indifferant, E E
Delighters

None of the above C C

Cannot Say C C

Data Collection B C

GB D D
Survey A A

Focus Group A A

Pie Chart D D
None of the above C C

Never used A A

All of the above A A

Data B C

Interviews C C

Timelines C C

None of the above D D

None of the above D D


None of the above A A

All are good D D

Being a Customer B B
deadlines B A
All are deliverables D C

Gage R & R A A

Graphical Summary C C

QFD B B

My Boss B B

Not a needed step B B

None of the above E/A C

p=0 A B

Equity A A
Quantum B B
Argument D D
Business Case C C

Cusum Chart E E

-2.25 E E
Inventive solution C C

5th D D

PPA D D

Monte Doull B B
Too Few Runs C C

Defet A A
Histogram D D

Timesheet E E

Second pass yield B B

None of the above D E

Can be divided into 100 D D


percentiles
None of the above D C
Poka Yoke A A

None of the above C B


All of the above D/C A

Control charts C C
To meet Poka Yoke B B
Standard
CAP Tools A A

Statistical Product A A
Control
None of the above A A

C&D E E

None of the above C C

None of the above A A


Between Mean & CL E E
Scrap project A A

Box Plot E E

p chart E E

X bar B B
USL A A

LCL B B
LCL C C
LCL C C
None of the above C C

All are attribute charts C C

both A & B E E

both C & D E E

None of the above C

$2,209 D

Calibration Cost A D

36% E E

Range B B

None of the above A A

C&D E E

No assumptions A A

21 D D

100 B B

Control C C

Control C C
Loose negative C C
correlation
DOE B B

Too Few Runs B B

Too Few Runs A A

Too Few Runs C C

Too Few Runs E D

Pareto Chart E E

Non Normal Data B A


Verify B B

DOE Graph C/D D

Change scope C C

Change scope A

Mode B B
B&C A D
Gage R & R C E
Ready & Record C C

Precision D D
% of variation D D
None of the above C B
Boss's opinion E E

Develop Control Plan C C

Input for Fishbone B B


Moderator E E
Moderator C D
Moderator B B
Moderator D C
8% A D
Prime Series A
None of the above C A

Do nothing C C

Main Effects B D
Sponsor E E

Control Plan D D

All of the above D D


Material D D

SWOT analysis C C

Same as spec limits B B

None of the above E C

168 E E

None of the above A A

It is just a number C C
Can't Say D D

None of the above C C

Both are same B A

Both are same A B

F Test D D

F Test A A

F Test B B

F Test D D

Verify C C

Verify B B

Test case passing D D


criteria
100 mm C C
CEO D D

Team Info E E
5C D
Affinity diagram C C
Affinity diagram B D

Control C D
Control C D
Control B D
Control E D

Cost Benefit Index B B


Return on investment E E

Sample Size C C

Project performance A A
measure

None of the above D D

Developer was not C C


following standards

Developer was not A A


following standards

Developer was not D D


following standards

Developer was not B B


following standards

None of the above A A

None of the above B B

Systematic shift is there D D

Systematic shift is there E E

Systematic shift is there A A


Kaif B B

Monitoring Plan C C

None of these A D

Descriptive Analysis B B

alpha value E E

Control D D
None of the above E D
Time A A
p value A A

p value B B

None of the above A A

Alpha+beta = p value D/A D

Walkthrough C C

More info needed C A

More info needed A B

More info needed B A

None of the above C C

Hypothesis Testing D D
using a vertical line C C
Gage R & R E E

vertical thinking C C

A&C D E
Charter D/B D

Charter B B

None of the above D D


Failure Methods & C C
Effects Analysis

For the Least RPN only B B

Interpolation E E
None of the above D D

Regression Analysis A A
None of the above A A

None of the above B C

Gross Benefit - D D
Intangible Benefits
None of the above B B

None of the above A A


A,B & C B D
both C & D E B

Ha > 2 and Ha < 3 E E

Count Data D C
DPMO Calculation D D

A&C B B
None of the above B B

Perform a DOE A A

X bar & R chart A A


X bar & R chart B B

X bar & R chart C C

X bar & R chart D D

X bar & S chart D D

X bar & S chart E E

X bar & S chart C C

$900 D D

Control A A
Control D D

Robust Design B B

Robust Design C C

Either B or D E E

None of the above B B

Is a data collection tool C C

None of the above E E

Amusement while you B C


are in elevator
All of the above D D
All of the above A E
There is no difference A A

None of the above C C

Cost Benefit Analysis E E

None of the above B/A B

None of the above D E

512 B B

Pugh Matrix C C

2+2 A A

None of these B B

None of these D B

None of these A D

None of these A A

None of these A A
Never change control D D
limits

None of these B A

All of the above E E

0.1 C C

Scrap the old data B B

Nothing happens D D

Control E E
12000 C C

Should be 1 B B

No measurement is D D
sone

P bar E E
NP bar E E
arithmatic mean A A

arithmatic mean D D

p value C C
Q:77 & 78 Q:80

Q:79

Q:81

Q:82

Q:83
Q:99 Q:100
Q:101