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The factors:
The factors have been deliberately simplified a very complex area into a number of
key factors:
The foundations present the indicators of the two factors that make up the
foundations. ‘Supports people management’ at its basic is also the precursor to HR
being able to facilitate people management.
The foundations
■ delivers excellent services via high speed, low cost processes over the long term,
not just the short term
■ ensures the right people with the right skills are recruited for the right jobs in
time
The need to be strategic has somewhat marginalized the provision of slick and
efficient transactional processes for common activities such as recruitment, training
and pay. However getting these rights frees up the time and energy of individuals
and their line managers which can then focus on making the right decisions not to
chase HR for routine information
■ develops a workforce strategy to meet organizational needs for skills now and in
the future
■ HR function has a clear purpose, structures itself in the most effective way and
regularly communicates what it does
■ has highly expert & visible professionals with clearly defined roles & invests in its
own staff development
■ fosters a culture of high performance by providing high value added systems &
processes & equips managers & employees to implement these
■ ensures line of sight at all times with the organization aims & its customers
■ integrates all of what HR does with people management & development activities
to form a coherent whole appropriately challenges when required
■ helps create & support the strategic readiness of the organization &
leads/contributes to change programmes
■ acts as ambassador & expert lead for people management & development &
mentor for the profession
Enabling world-class HR
■ regularly seeks feedback from customers on its services and acts on improvements needed
■ continually seeks to improve and innovates in policies, organization/work design and practices
■ energizes the organizational by building social, emotional & intellectual capital via innovative networks
■ promotes continuous performance measurement and improvement to ensure key metrics are identified and met
which are reflective of real added value to the organization