1. What year was a product with the serial number CND4051234 built?

ilt? Select the correct answer and click Submit.

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2002 2003 2004 2005

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2.Which of the following are encoded in the model key?Select all that apply and click Submit. Top of Form

Make and model Product number Components Warranty Bottom of Form

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3Can HP warranties be extended after a product is purchased? Select the correct answer and click Submit.
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Yes No Only if warranty protection is purchased at the time Only third-party warranties can be
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4 Which number would you use to order an upgrade? Select the correct answer and click Submit.
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Option part number Spare part number Assembly part number Serial numberBottom of Form
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5 A customer purchased an HP workstation in September 2007. Today is May 2009, and the customer needs to have the
hard drive replaced on the notebook. The product carries a 3/3/3 warranty. Can you perform the service under the
product warranty?
Select the correct answer.
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The product warranty for parts, labor, and onsite service has expired.

The warranty is still valid for parts, but not for labor or onsite service.

The warranty is valid for parts and labor only, and must be returned for repair.

The warranty is still valid for parts, labor, and onsite service. Bottom of Form
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6 A customer receives an overheat message from their HP desktop computer. What should you advise the customer to
check first?
Select the correct answer.
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The computer completes the power on self test.

The computer has proper air flow and ventilation.

The computer has not been running processor intensive applications.

The customer has applied all required updates to the computer.Bottom of Form
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