Week 1: Introduction to Managerial Functions - Checkpoint

1. (TCO 1) Rajiv just completed a project in which he restructured sales territories, met with
sales representatives to help them set goals, scheduled motivational meetings, and started
a program of quarterly performance review for the sales force. His goals are to reduce
waste and provide improved customer service. Rajiv is engaged in (Points: 2)

planning.

organizing.

managing.

controlling.

leading.

2. (TCO 1) The purpose of planning and decision making is to (Points: 2)

enhance the company's image.

monitor organizational progress.

structure the organization for effective goal attainment.

get the members of the organization to work together.

serve as a guide for future activities.

3. (TCO 1) Which of the following is NOT an activity associated with the management
function of leading? (Points: 2)

Trying to get employees to produce at high levels

Settling a dispute between two shifts of workers

Praising workers who show improved performance

Informing employees of corporate goals for next year

Checking on the quality of finished products

4. (TCO 2) When LarMar Foods introduced Garlic Expressions salad dressing, it was
concerned about locating and using the computer software needed to track orders and keep
up with accounting records. With which dimension of the general environment was the
founder of the company most concerned? (Points: 2)

Task

Political-legal

Suppliers

Technological

Economic

5. (TCO 2) Which of the following events would NOT have a significant impact on an
organization's general environment? (Points: 2)

A German firm develops an improved two-cycle automobile engine.

The unemployment rate drops below 4 percent.

An industry's labor union refuses to agree to a new contract.

The mean age of the population shows a gradual increase.

The Supreme Court supports rigid interpretation of antitrust laws.

6. (TCO 2) The culture of an organization is often established by the (Points: 2)

founder.

CEO.

president.

current management.

All of these choices

7. (TCO 2) Wal-Mart is the largest retailer in the world. They successfully pressures
suppliers to lower prices. Wal-Mart uses (Points: 2)

social responsibility.

direct influence.

a mechanistic organization design.

an organic organization design.

an organization culture modification.

8. (TCO 3) Which of the following is NOT an example of a situation in which a manager is

likely to be called on to make an ethical decision regarding the relationship of the firm to the
employee? (Points: 2)

Hiring and firing

Customer relations

Working conditions

Garnishment of wages

Drinking or drug problem

9. (TCO 3) According to the concept of managerial ethics, which of the following is NOT
considered an economic agent? (Points: 2)

Competitors

Suppliers

Unions

Regulatory agencies

Owners/stockholders

10. (TCO 3) New York passed a law requiring no smoking in bars and restaurants. Owners
who pressure bartenders and waiters to sell to people who are smoking in order to keep
profits high are taking a(n)____ stance toward social responsibility. (Points: 2)

reactive

obstructionist

proactive

accommodative

participative

11. (TCO 2) List the five dimensions of the general environment and give an example of a
force within each dimension that would affect a local car dealership. (Points: 5)

1.The Economic dimension encompasses the

follow ing forces examples are Inflation and Interest
Rates

2. The Technological dimension encompasses the

follow ing forces example The Internet and CAD

12. (TCO 3) Describe an ethical dilemma you have faced (it can be as simple as admitting
you were undercharged by a cashier). Illustrate how you applied the ethical decision
framework (Figure 4.2) in making your final judgment of what to do. (Points: 5)

I w as faced w ith the dilemma at w ork to change

numbers for components that w ere bought and
missing 4000 pieces of a 15000 shipment I w as
told by my manager to that if anyone ask the
w arehouse made a mistake and that they listed
more parts that w hat w as ordered. after analyzing