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Executive Support System (ESS) is a reporting tool (software) that allows you to turn
your organization's data into useful summarized reports. These reports are generally used
by executive level managers for quick access to reports coming from all company levels
and departments such as billing, cost accounting , staffing, scheduling, and more. In
addition to providing quick access to organized data from departments, some Executive
Support System tools also provide analysis tools that predicts a series of performance
outcomes over time using the input data. This type of ESS is useful to executives as it
provides possible outcomes and quick reference to statistics and numbers needed for
decision-making. The exact reporting tools and outcome of an Executive Support System
completely depends on the ESS developer and it's intended industry use. For example,
Cambridge Systematics has ESS to support the investment planning process for the
Ministry of Transportation. The features and functions of this Executive Support System
are entirely different from the Executive Support System developed by Meditech, which
is useful to health care organizations. Several companies offer pre-designed Executive
Support System packages (usually suited to one particular industry), while others offer
packages which can be customized your your organization's needs.
Who We Are
At Executive Support Systems we understand how to achieve success through
technology. And more importantly we understand how to apply this knowledge to help
you create business solutions to benefit your company. If you need solutions that focus
on improving the efficiency and accuracy of your business processes, then we can help
you achieve success to positively impact your business and improve customer
loyalty.With more than 12 years of experience, we have been providing architectural
expertise and innovative products and services to address the needs of virtually every
segment of technology in corporations nation wide.Our goal is to help you transform your
business into a strategic tool that provides crucial information to your employees and
empowers them to make vital descisions.We provide our clients with the most qualified
trained industry professionals and present practical and effective solutions to improve
business performance and achieve a competitive advantage.
Software Development
We provide custom web and desktop application development services according to your
unique business needs. Our exceptional service and technical knowledge makes ESS a
smart choice for our customers.
Database Development
Network Services
Imagine trying to run a business without networked computers. For most organizations,
that's not easy. Network-based communications is the backbone of commerce and
communications. ESS provides communication and networking solutions that today's
businesses need, and provides a reliable and scalable platform that grows with your
business.
Reporting
Today's competitive markets demand that organizations efficiently and effectively share
corporate information with their field staff, customers, partners, and suppliers. ESS report
services enables organizations to transform data into powerfully shared information for
insightful and timely decisions at a lower total cost of ownership.
Training
Our extensive background in training allows us to help you with a wide variety of your
training needs. Our training services include all aspects of your business. Our capabilities
range from back office to front office operations and use a set of comprehensive
programs and training material.
Data Integrity
Continuous changes in operations may often create errors within your subscriber
management system. These errors can weaken customer satisfaction and loyalty. Billing
errors can be caused by data inaccuracies, billing code changes or inadequate training.
Incorrect charging to customers will have a negative impact on your overall operations
and bottom line.
Project Management
When planning an enterprise solution, it's important to remember that managing a project
is not a trivial issue. Our team is dedicated to helping you create and achieve all of your
project goals and milestones. Our knowledge, resources and capabilities gives you the
quality service, insight and support you need.
ESS
A ESS (or DSS more in general) is a software system under control of one of many
decision-makers that assists in their activity of decision making by providing and
organised set of tools intended to impart structure to portions of the decision making
situation and to improve the ultimate effectiveness of the decision outcome". Sharing the
same concepts of a DSS, an ESS focuses more in the end-user requirements of maximum
interactivity and user-friendlyness. An ESS can be understood as a friendly, fully
customised and interactive DSS to be mostly used by top executives and policy-makers to
get permanent and updated assessment in relation to key questions (information and
knowledge). While a complete DSS will have efficient links to external large databases
and advanced models, an ESS focuses only on interactive and executive assessment
tools, those which can be used personally by end-users. An ESS requires a previous
expert work filtering information and knowledge into meaningful indicators and tools.
Because of ESS definition, its design and implementation must integrate future users as
much as feasible, since a ESS represents both a challenge and an opportunity to improve
their working processes. Although software development play an integral role in any
Executive Support System design (and more in general in the Decision Support System
world) the analysis of ESS and DSS is about how people think and make decisions
Anyway a ESS will induce organisational changes which can not be succesful in complex
institutions unless they are clearly preceived and desired since the begining. Recent
developments on ESS and DSS tend to integrate the multiple decisions being taken by the
institution, so they become Organisational DSS. An ODSS is therefore a participative
process, instead of a mandatory product. In the figure, the green circle represents the
domain area of a typical Executive Support System.
Models component:
Knowledge component
-Policy indicators monitoring the impacts and needs of EU policies (calculated in the
model base)
-All other fuzzy knowledge elements which can not be encapsuled within strict "scientific
methods"
-ESS for top decision makers (which require already-made analysis in a friendly manner,
but as well proper connections to other elements in the DSS)
-Experts (which requiere access to both data and models to carry on the analysis, but as
well links to modelling tools and raw data in order to check and understand models
formulation and data sources reliability). An ESS does not have "experts" as main target
user
TOPIC:- ESS
(LOVELY INSTITUTE OF
MANAGEMENT)
BIBLIOGRAPY:-
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