University of Louisville Undergraduate Catalog Summer 2011 – Spring 2012

Financial Aid

Office of Student Financial Aid

The Office of Student Financial Aid serves Call Center

prospective students, current students, and their
parents with financial aid questions and needs.
• Website:
www.louisville.edu/financialaid
• E-mail: finaid@louisville.edu
• Call center: (502) 852-5511
• Campus location: 110 Houchens
Building, Belknap Campus
Contact the call center at (502) 852-5511 from
9:00 am to 5:00 pm Monday through Friday.
This service is intended to assist prospective
students, current students, and parents with their
general financial aid questions. We ensure
students' privacy by not disclosing account
-specific information. Current students should
have their student ID number ready when
calling.

Website Office Hours

On the Student Financial Aid website, visitors The Office provides walk-in counseling to both
can access the following: current and prospective students Monday
through Friday from 9:00 am until 30 minutes
• Term specific information on prior to closing. Typically, the office closes at
aid disbursement, residual 5:00 pm. The office will remain open until 5:30
funds, and financial aid pm on Tuesdays and Wednesdays while classes
advances; are in session during the fall and spring
• Financial aid news and semesters. Check the Student Financial Aid
upcoming important dates; website for special office hours during August
• Aid application and processing and January class registration.
instructions;
• Award sources and types;
• U of L and outside scholarship
postings;
• Consumer information.

E-Mail Service Account

Send your e-mail questions to

finaid@louisville.edu. For specific account
information, current students must e-mail the
office from their U of L e-mail account. E-mail
responses typically occur within 48 business
hours.

Financial Information Financial Aid