CURRICULUM VITAE

HARPREET SINGH
9 / 6 IIIrd FLOOR
SUBHASH NAGAR
NEW DELHI - 110027
INDIA
TEL : + 91 11 2514 11 75, + 91 965 077 9090
Email :- harpreetdippy@yahoo.co.in

Job Objective
To be a Professional placed in rapidly growing organization & to reach the realm of professional
excellence with continued hard work & dedication

Highlights
Experience of more then 6 Yrs

Academic Qualification
Graduate in B. Com (Bachelor in Commerce) from JMI (1999-2002)

Technical & Managerial Qualification

Diploma in Basic Computers & Programming (One year)

Certification in Computing (CIC)

Computer Assignments

1. Operating Systems

MS-Dos, Windows 95, Windows 98,Windows ME, Windows NT 4.0, Windows 2000, Windows 2003/XP,
with installation, configuration & troubleshooting.

2. Software Packages

MS-Office 97, 2000, XP & 2003, HTML, Microsoft Outlook (2000, XP, 2003)

Professional Experience
Worked as a Representative & Sr. System Tech with Shiv Computers & Software Est.,
New Delhi with effect from 07 Nov’ 2003 to 30 Aug’ 2007
Job Responsibilities
1. Troubleshooting of PC’s / Servers
2. Installation of software’s, operating systems
3. Handling customer queries over the phone & giving them resolutions for minor problems

Worked as a Customer Care Specialist with IBM Daksh Business Process Pvt Ltd,
Gurgaon with effect from 19 Sep’ 2007 to 15 March 2010

Job Responsibilities

To support/troubleshoot a financial software which includes :-

1. Installation/troubleshooting of the financial software which includes various

troubleshooting on pc
2. Managing/Balancing the income/expense reports
3. Reconciling of the accounts
4. Downloading Transactions & Matching from Financial Institutions

Key Achievements
Maintaining Stacks for the all the teams on the floor
Quality Coaching to floor agents
Feedbacks to the New Hires
Team Mentoring

Presently working with Delhi Call Center Pvt Ltd as a Quality Analyst with effect
from 21 Sep 2010 to till date

Job Responsibilities

1. Quality monitoring for calls for an Australian Mobile Communication Co.

2. Quality Coaching & giving feedback to the agents/verifiers
3. Handling Escalations
4. Opening tickets for Reason For Explanation

Strong Aspects of Professional Life

Have good communication skills

Personal Details
Father's Name: : Kulwant Singh
Date of Birth : 28th Aug 1980
Language Known : English, Hindi

DATE :
PLACE : New Delhi
HARPREET SINGH