Beruflich Dokumente
Kultur Dokumente
AWARENESS
NO
14%
YES
86%
2. Which type of bank do you prefer ?
PREFERENCE
ACCOUNTS
BOB
HDFC 16%
14%
OTHERS
18%
SBI
30%
ICICI
22%
4. What is the single most important reason that you choose this particular bank for E-
Banking ?
SERVICES
42%
5. Do you feel safe in disclosing your details on internet ?
NO
74%
6. Are you satisfied with your bank services ?
SATISFACTION LEVEL
FULLY
24%
CANT SAY
18%
PARTIALLY
42%
DISSATISFIED
16%
7. What are your main transaction you would prefer to undertake through internet ?
MAIN TRANSACTIONS
MONEY TRANSACTION
OTHERS 24%
14%
PAY BILLS
18%
FREQUENCY OF USE
1-5 TIMES
50%
MORE THAN 15
12%
10-15 TIMES
18%
5-10 TIMES
20%
9. Do you prefer using net banking instead of visiting your bank every now & then ?
NO
56%
10. What benefits do you see in internet banking ?
BENEFITS OF E-BANKING
CONVENIENCE
36%
TIME
28%
SPEED
22%
TRANSPARENCY
14%
11. Do ICICI bank provide better services than other banks ?
NO
38%
12. How would you rate services offered by ICICI ?
LESS
18%
MODERATE
36%