Customer Project Evaluation

Sponsor Project Name

Business Lead Project Size (£)
Business Area Project Manager
Date of Evaluation

Satisfactory

Applicable
Very good
Very poor
Rating

Good
Poor

Evaluation Category
1 Competences
2 Process
3 Roles & Responsibilities
Requirements Capture &
4
Analysis
5 Change & problem handling
6 Budget performance
7 Delivery performance
8 Quality performance
9 Progress reporting
10 Stakeholder Management
11 Deliverables performance
12 Effectiveness & efficiency
13 Value for money
14 Value creation
Not
Please explain your answer: What worked well or what could have been
Questions 1 2 3 4 5 NA
better and how?
How do you rate our project management competences?
How do you rate the project management process?
How do you rate clarity of roles and responsibilities?
How do you rate our performance in managing the capture and analysis of
your requirements?
How do you rate our effectiveness in managing changing requirements and
problems?
How do you rate our performance in managing the agreed budgets?
How do you rate our performance in meeting the agreed schedules?
How do you rate our performance in meeting the agreed quality criteria?
How do you rate the effectiveness and timeliness of the project progress
reporting?
How do you rate our stakeholder management performance?
How well do the deliverables meet the agreed requirements?
How do you rate our effectiveness & efficiency of the way of working in the
project?
How do you rate the pricing of the project in relation to the deliverables (value
for money)?
How do you rate the value creation by the project for your business?
Average Rating

What do you recommend to UK Change as the major strengths or areas for improvement in follow-on project phases or projects?
1
2
3
4
5

Philips Applied Technologies CPE Questionnaire 13/05/2011