[PC SUPPORT CALL TICKET

United Bank Limited, IT & T Division HELPDESK TICKET NO:

Call initiator Date: Time: Phone:

User Name: User Location:

Problem Brief Description:

Hardware Configuration (please tick whichever are applicable)

Motherboard: _________ Processor: ________Memory: Storage: _________ Adaptor: __________

Keyboard: Mouse: Display: UPS: Printer: Others: _________

Services Running
IP Address Host Name OS Antivirus/EPO Applications Email ID Internet Access

User Acceptance: 1. I have taken back up of all critical files.

2. I am currently not running any pirated or unlicensed software’s
3. I fully authorize PC Support Engineer to take necessary actions that are required for problem
resolution.
User’s Signature: ___________________________

Engineer Assigned
Name ___________________ Date: _____________ Time: _________ Sign: ____________
Problem Diagnostics

Motherboard____________________________________________________________________________________

Power Supply___________________________________________________________________________________

RAM__________________________________________________________________________________________

Processor ______________________________________________________________________________________

Hard Disk______________________________________________________________________________________

Others ________________________________________________________________________________________
Engineer Summary Report:
______________________________________________________________________________________________

Call passed to (if applicable)

Name ___________________ Date: _____________ Time: _________ Sign: ____________

Problem Resolution Status: _________________________________________________________________________

User’s Signature: ___________________________

Remarks/Comment (if any)________________________________________________________

___________________________________________________________________________

Team Lead PC Support:

Date: ______________ Time: ____________________ Signature: ___________________________
Remarks/Comments

_______________________________________________________________________________________________