Carlos R.

Ortiz-Roman
832-633-7071
24418 Jumping Jay Dr, Hockley TX, 77447
Objective
To obtain a position that would allow for both personal and professional growth
while exhibiting exceptional customer service skills. Fully Bilingual in English
/Spanish.
Experience
WesternTalk LLC Katy, Texas 6/09-09/09
Retail Sales Consultant
Greeted All customers with SMILES.
Used S.P.R.I.N.T. to find customers basic needs and sell on services and phones
.
Successfully up-sold to the best products to match the customers needs.
Kept customers up-to-date on promotions. Made sure customers left happy and inf
ormed.
Made sure store was well stocked with phones customers asked for the most.
Received a 5 on every of my customers.

Time Warner/Comcast Houston, Texas 3/07-10/08

Inbound Sales Representative
Received incoming sales calls in a call center environment.
Successfully up-sold to the best products to match the customers needs.
Handled billing calls and inquiries to assist with customer problems and concer
ns.
Proactively converted inquiry calls into sales.
Assisted other representatives with issues regarding products or prices.
Handled escalations when supervisors were absent or unavailable.
Cricket/Sky Talk Communications Houston, Texas 6/06-3/07
Sales Manager/Sales Representative
Responsible for in-store sales of phones and related products in a high-volume,
fast-paced retail environment.
Successfully met sales quotas for full-price phones while operating in a team e
nvironment.
Performed data entry of sales, shipping and receiving records.
Handled customer issues for phones and returns; referred technical issues to ap
propriate department.
Successfully mentored sales representative to greatly improve their sales perfo
rmance before leaving the position/company.
Wal-Mart Supercenter Houston, Texas 2/06-6/06
Cashier/Customer Sales Assistant
Handled large amounts of cash in extremely fast-paced cashier station.
Assisted customers in a friendly manner to improve their overall shopping exper
ience.
Assisted Store Managers in handling customer-related disputes and issues by pho
ne and in person at Customer Service Desk.
Rave Motion Pictures Houston, Texas 11/04-2/06
Sales/Receptionist
Handled large amounts of cash at peak times.
Performed data entry into system for film information and ticket sales.
Answered phone calls; gave directions to theatre location and directed customer
s to services within building.
Education
Langham Creek High School Houston, TX HS Diploma