Deonauth Ramrup

dr4f5e86@westpost.net
718-441-2328
89-10 107 Street, Richmond, NY 11418
Professional Profile
A Field Service Technician with 20+years servicing high volume digital network c
opy machines and printers. Six months hands-on experience in all aspects of NetW
are and Client/Server architecture. Developing working knowledge of experience i
n troubleshooting, repairing digital and electronic devices that offers opportun
ity for training and advancement. Server and Client network configuration, and
Administration, including installing Servers, Clients and routers, troubleshooti
ng system problems and Network management. Network hardware including various N
ICs, routers, bridges and all cabling topologies. Novell Net Ware and following
protocols, TCP/IP and IP addressing.
* Basic AC and DC theory, computer assembly, basic computer troubleshooting to b
oard level
* Trouble shooting analog and digital equipment, MS-DOS operation, hands on test
equipment such as digital and analog multi-meters, oscilloscopes and multifunct
ion generators
* Digital assembly skills as well as being able to read schematic diagrams and b
lue prints
* Construct simple fiber optic circuits
* Twenty years servicing high volume digital network copy machines and printers.
Six months hands-on experience in all aspects of NetWare and Client/Server arch
itecture while. Developing working knowledge of:
Experience
CARR BUSINESS SYSTEM
2008 - 2009
Field Service Technician
* Help reduced Open Calls and established excellent Communications in customer s
ervice
* Connect printers to LAN and troubleshoot simple Networking Issues.
* Service High Volume Printers.
IKON OFFICE SOLUTION
1997 - 2008
Image Systems Technical Specialist
* Services High Volume Canon, Konica Minolta and Oce copy machines and printers.
* As a Team Leader of about 15 technicians I helped to improve customer growth a
nd satisfaction along with team spirit while repairing Print Servers
* Installing and upgrading software/firmware.
Oce-USA, New York, NY
1989 - 1996
Senior Technical Specialist- High Volume
* Providing ISO 9000 quality service to large customer base in Manhattan.
* Assisting and training Field Service Technicians I maintain good customer rela
tions and inventory control.
Education
CDY Career Training Center Novell Certified CNA
11/96
Certified Training from Ikon Office Solutions, Oce USA, Canon, Konica Minolta, R
icoh and Xerox MCIPT course at ACE Computer Training Center
9/2009