DEANNA E COOK

8830 FRONTENAC ROAD

INDIANAPOLIS, IN 46226 US
Phone: 317-890-8374

Objective
MY OBJECTIVE IS TO PROVIDE QUALITY CUSTOMER SERVICE THAT WOULD BEST REPRESENT TH
E COMPANY I WORK FOR.

Abilities
I AM HARDWORKING,HIGHLY MOTIVATED I WORK WELL WITH OTHERS AND A SELF STARTER.
I HAVE BEEN IN CUSTOMER SERVICE WITH THE MOST HIGHLY RESPECTED COMPANYS IN THE W
ORLD FOR THE LAST 13 YEARS.

Employment History
UNIVERSAL AGENT
08/1997 - 09/2009 UNITED PARCEL SERVICE INDIANAPOLIS, IN
MY JOB RESPONSIBILITIES INCLUDED TRACKING PACKAGES, RESEARCH DELAYED PACKAGES WI
THIN THE UPS NETWORK FOR THE UNITED STATES. BEING PROFICENT IN THE UPS TARIFF AN
D GUIDLINES FOR DAILY ACCOUINT CUSTOMERS AND RETAIL STORES SUCH AS AUTHORIZED SH
IPPING OUTLETS, UPS CUSTOMER COUNTERS, UPS STORES. ASSITING WITH SUPERVISOR CALL
S. ISSUING GUARUNTEED SERVICE REFUNDS ON LATE PACKAGES FOR UPS SHIPPERS. CREATIN
G DAMAGE CALL TAGS AND INSPECTIONS FOR ALL DISTRICTS THROUGH OUT THE UNITED STAT
ES.

Education History
Completion Date Issuing Institution Qualification Course of Study
05/2010 MARTIN UNIVERSITY Bachelors Degree PSYCHOLOGY WITH A MINOR IN ADDICTIONS
COUNSELING

Additional Information

References

HERB TUCKER, SUPERVISOR

UNITED PARCEL SERVICE
5380 W 81ST STREET
INDIANAPOLIS, IN 46268
317-532-3781
Business reference known for 6 year(s).