Jennifer Fiorenzo

8908 Battery Place

Bethesda, MD 20814
814-323-1957 (Cell Phone)
Education
John Carroll University Cleveland, OH
Graduated May 2004, Bachelor of Arts degree
Major: Communications, Minor: English
Experience
Inova Fairfax Hospital Falls Church, VA
Patient Relations March 2007-present
Patient Representative
* Acts as liaison between the hospital and patients, family members, or friends
of patients
* Investigates, researches, and documents patient complaints and concerns to app
ropriate management and staff
* Identifies system wide problems while working with leadership toward a resolut
ion
* Interprets hospital policies and procedures to patients and their families.
* Commonwealth of Virginia State Notary; notarizes documents as per requests by
patients/families
* Counsels and advises staff members on appropriate ways to speak with patients
and families
* Writes letters and responses to patients in accordance to the hospital grievan
ce policy
Washington Hospital Center Foundation Washington, DC
Philanthropy Associate November 2006-March 2007
* Conducted research on possible prospects to donate money toward foundation
* Facilitated and tracked donor activities related to the foundation
* Assisted on various campaigns such as Employee Giving and Physician Annual Cam
paigns
Georgetown University Hospital Washington, DC
Patient and Physician Advocacy January 2005-November 2006
Administrative Assistant
* Performed administrative and secretarial duties for the department, including
answering the telephones, relaying messages, and triaging patient issues to the
appropriate personnel
* Served as a resource person for patients and their families to turn to for ass
istance
* Coordinated requests for sign language interpreters for deaf patients coming i
nto the hospital
Fort Myers Army Base Arlington, VA
Child Care Coordinator October 2004-January 2005
Juvenile Diabetes Research Foundation Erie, PA
Administrative Assistant Summer 2004
Allied Advertising and Public Relations Cleveland, OH
Promotions Intern December 2002-May-2004
Activities
* Society for Healthcare Consumer Advocacy; member since January 2008