Jodi Mackie

167 Putnam Street

Quincy, MA 02169
jmd1be77@westpost.net
Cell 617-529-5133
QUALIFICATIONS PROFILE
Support Analyst/ High Potential Office Manager with experience in the core IT Su
pport focus areas - software/hardware troubleshooting, CRM usage, vendor call ti
cketing and liaising with business units. Additional valuable experience with HR
/ office administration and an extensive customer service background.
EDUCATIONAL BACKGROUND
* University of Massachusetts Graduated May 2004 Dartmouth MA
Bachelor of Science (Major- Information Systems Minor:- Business)
PROFESSIONAL EXPERIENCE
FM Generator INC, Canton MA
(2 month assign
ment) June 2010- August 2010
Service Database Administrator
* Dispatching Service Calls from clients with problems on their generators
* Dispatching all Verizon and State Police Service calls
* Invoicing and Quoting clients
* Data entry on database (ESC) Electronic Service Control
Boston Scientific, Quincy MA May 2009- Novem
ber 2009
Customer Service Returns Coordinator
Entrusted with the most complex customter service issues as a result of exceptio
nal ability to promptly resolve concerns and satisfy customers
* Process customer returns/ according to established department policies & proce
dures
* Provide accurate information to incoming customer order status & product knowl
edge requests
* Entering all client data into company CRM (SAP)
Providea Conferencing LLC, Quincy, MA
Technical Assistant Coordinator July 2007- Febr
uary 2009
* Scheduled TAC personnel/service calls.
* Liaison between clients and service department personnel as well as purchasing
and billing departments.
* Managed client data entry into company CRM (Goldmine)
Office Manager/Marketing Coordinator
* Assisted Corporate Controller with the management of various corporate sponsor
ed benefit plans including health, dental & life insurance along with existing 4
01(k) plan.
* Assisted in the preparation of marketing materials for prospective clients.
* Managed corporate calendar and conference room scheduling.
* Managed payroll
Infowires LLC, Rockland MA March 2006-June
2007
Office Manager
* Managed and coordinated operations, marketing, finance, and human resource tea
m.
* Involved in management systems and business processes
* Coordinated implementation of corporate quality strategy
TECHNICAL BACKGROUND
Software: C, C++, MS Office, Salesforce, Goldmine, SAP, ESC
Specialized Skills: Database Management, SQL Server
Hardware: Basic PC upgrades, repairs