Mt Dora Fl 32757 352-617-5222 jh85ee1a@westpost.net Profile Resourceful leader adept at assessing a specific need and implementing programs and strategies for optimal results. Strong and persuasive interpersonal skills, client relations and organization Skills Proficient in Microsoft Word/PowerPoint/Excel and QuickBooks Strong Communicator & Excellent Client-Relationship Management Trained in Handling Confidential Information Public Relations and Team Building Skills Focused and Efficiently handled large volumes of paperwork Experience Concord Management - Assistant Community Director 2008 - July 2010 Processed LIHTC Leases and Renewals and State Re-certification's Resolved sensitive issues to meet resident's needs. Efficiently handled large volumes of paper work. Assisted residents in determining their eligibility for LIHTC housing and ac quiring proper documentation for section 8 to qualify for LIHTC Complete monthly property reports to the state of FL Performed quality assurance checks to ensure file accuracy. Ensured compliancy with company policies Coordinate marketing events for eight sister properties to ensure high occupancy and resident retention Industrial Control Development, INC- Customer Service Representative 2006-2008 Processed orders from domestic and international companies Handled domestic & international freight policies and procedures Reconciled discrepancies in invoices and resolved inconsistencies Managed over two hundred delinquent accounts Purchased and processed supplies in excess of $250,000. Coordinate meetings and teleconferences Classic Deli Provisions - Customer Service Administrator 2003 - 2006 Responsible for review, process and acknowledge incoming orders for 75 supermark ets Process both A/R & A/P invoices, along with preparing bank deposits, and generat ing weekly and monthly reports Assisted with presentations, and preparing training material for new supermarket s and all new employees