Work in a challenging environment that leverages my expertise as a Microsoft Off

ice Master Instructor.

TECHNICAL EXPERTISE & CERTIFICATIONS:
*
* Microsoft Office Master Instructor (MMI)
* Microsoft Certified Professional (MCP)
* Microsoft Office Specialist (MOS)
* Microsoft Certified Trainer (MCT)
WORK HISTORY
2010-Present Microsoft Office Outlook 2007 Roll-out Instructor, Yale Hospital, N
ew Haven, CT
* Provide training and support to Yale New Haven hospital's 8,000 employees
* Provide specialize Outlook 2007 training to executive assistants to the Senio
r Operating Group
* Use Remedy and Dameware to provide remote one-on-one training and support
2007-Present Head Instructor / Program Director, Knowledge Network, New Haven, C
T
* Head instructor for JFES, TANF, and ATR Computer Literacy Program in New Have
n and Hartford, CT
* Instructor for New Haven's Youth*Work program with approx. 85% earning MOS Ce
rtification
* Program Director and Instructor for various underserved youth & adult trainin
g programs
* Head instructor for WIA Youth Microsoft Office Specialist (MOS) Certification
Program
2005-2007 Web/Multimedia Developer, Southern Connecticut State University, New H
aven, CT
* Re-designed department web sites for the Language, Journalism, & Women Studie
s Department
* Assisted in training both faculty and staff in Web, Graphics, and MS Office
2004-2006 Multimedia Consultant, Creative Group, Kforce, CT
* Developed new learning simulations for K-Mart's Service Desk E-Learning Progr
am
* Modified existing Flash simulations and courseware based on client feedback
2001-2003 Technology Director / Teacher, Amistad Academy, New Haven, CT
* Administered Active Directory, Exchange Server, Filemaker Server in a Windows
2000 environment
* Managed & Supported 75 nodes handling all hardware and software purchases, re
pairs, upgrades
* Technology Teacher for 5th through 8th grade students
EDUCATION:
1998 Southern Connecticut State University: History
2006 Knowledge Management Training: e-Learning, Knowledge Management, Implementi
ng and Evaluating
Self-directed Learning, The Power of the Learning Organization