EMPLOYEE WELFARE MEASURES Introduction: The basic objective of the staff welfare scheme management is to uplift the physical

, mental and economic conditions of its employees in order to get the best out of them in addition to fulfilling the social responsibility cast upon the organization. It is a fact that the Industrial progress of the country depends on its committed labour. In order to get the best out of a worker in the matter of reduction working conditions require to be improved to a greater extent to achieve the objective of maximization of utilization resources the workers should at least have the means and facilities to keep himself in a state of health and efficiency. The work place should provide reasonable amenities for the essential needs and worker should also be equipped with the necessary technical training and a certain level of education. Labour welfare is broad term covering social security and such other activities as medical aid, creche, canteens, recreation, and housing, adult education arrangements for the transport of labour to and from the place of workplace.

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CONCEPT: The subject matter related to Employees welfare and related terms have been explained. The term labour welfare is flexible and elastic and differs widely with time, regions, industry, country, social values and customs, degree of industrialization, the general socioeconomic development of the people. It is also moulded according to the age, group, sex, socio-cultural background marital status and economic status and educational level of the workers in industry. Welfare measures are a three dimensional concept like total, social and relative. The "total concept " of welfare is the achievement of a desirable state of existence involving physical, mental and moral and emotional. The "social concept" of welfare involves the well being of an individual and harmonious relationship he establishes with his primary group-his family, his working group - his colleagues, superiors and subordinates. The "relative concept" of welfare involves relative to time, place and person. Need for Labour welfare: The need for the labour welfare measures arises because of the nature of the industrial system, which is characterized by two basic factors: • The conditions under which work is carried on are not congenial for health. • When a labour joins an industry, he has to work in an entirely strange environment, which create problems of adjustment.

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• According to labour investigation committee "The provision of canteens" improves the physique. • "Entertainments" reduce the incidence of serious accidents • "Medical aid & Maternity and child welfare" services improve the health of the workers and bring down the rates of general, maternal and infantile mortality. • "Educational facilities increase their mental efficiency and economic productivity". CONSTITUTIONAL PROVISIONS:

Article 41:

"The state shall, within the limits of its economic capacity

and development, make effective provision for securing the right to work, to education and to public assistance in case of unemployment and in other case of underserved want".

Article 42: "The state shall make provision for securing just and humane conditions of work and for maternity relief"

Article 43: "The state shall endeavour to secure by suitable legislation or economic organization or in any other way to all workers, agricultural, industrial or otherwise work conditions of work ensuring a decent standard of life and cultural opportunities and in particular, the state shall endeavour to promoter cottage industries or co-operate basis in rural areas.

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c) CIVIC: To develop a sense of responsibility dignity of labour and participatory culture among them.Objectives of labour welfare measures are: a) ECONOMIC: To increase their efficiency and effectiveness so that they can perform better in different work situations. Principles of adequacy of welfare: Principle of adequacy of welfare: Labour has a right to adequate wages. A combination of both . keep them contended and reduce the chances of conflict. morale and motivation. b) HUMANISTIC: To treat them as normal human beings by providing basic facilities and amenities.wages and welfare measures would improve workers satisfaction. Principle of the social responsibility of industry: Industry has an obligation or duty towards its employees to look after their welfare. 4 . But high wages alone cannot create healthy work environment. Principle of Efficiency: Employees accept the responsibility for implementing such labour welfare measures which they consider will increase their efficiency. Labour welfare is highlighted as a state policy in the directive principles of Indian constitution.

retraining and re-orientation of managers at all levels. Principles of responsibility: Both employees and employee are responsibility for labour welfare. Principles of totality of welfare: In this the necessity of labour welfare must be felt and convinced by all levels of management. Principles of integration and co-ordination: The co-ordination approach is essential through out the organization so that fall benefit is derived out of welfare measures. committees for canteens. This requires reduction. Examples are union participation in committees like canteen committee of welfare measures.Principle of re-personalization: This principle emphasizes the development of human personality as the aim of welfare measure. sports etc. This is through systems approach where organization consists of subsystems integrated together as one whole system. Suitable 5 . Principles of participation: It highlights the democratic principles of mutual consultation example. Necessary to implement Intra mural and extra mural welfare services are implemented. Trade union leaders as the workers representatives must play a positive role they must cooperate with management to provide essential welfare measures without hampering the economic viability of the establishment.

accountability of failure can be fixed.MIS can be installed success or this process can periodically evaluate failure. Principles of timeliness: Welfare measures must be provided in time and when needed most. This requires proper planning and control. To combat trade unionism and socialistic ideas To buildup stable labour force. untimely assistance is not only wasteful but antagonizes the workers. to reduce labour turnover and absenteeism To save oneself from heavy taxes on surplus profits To earn goodwill and enhances public image To make recruitment more effective 6 . The other objectives of labour welfare: • • • • • • • To give expression to philanthropic and paternalistic feeling To win over employees loyalty and increase their moral.

International Labour Organization (ILO) report refers to labour welfare as: Such services. facilities and amenities as may be established in or in the vicinity of understandings to enable the performs employed in them to perform their work in healthy. the custom of the industry and the conditions of the market. Employee welfare is defined as "The voluntary efforts of the employees to establish with in existing industrial system and sometimes living and cultural of the employee beyond that which is required by low. which is usually undertaken within the premises or in the vicinity of the undertaking for the benefit of the employee and the members of his family. • The work generally includes those items of welfare. which are over and 7 .DEFINITION: The term employee welfare. congenial surroundings and provided with amenities conducive to good health and high morale". moral and economic betterment of the workers whether by employees by government or by other agencies over and above what is laid down by law or what is normally expected on the part of the contractual benefit for which workers may have bargained. The labour investigation committee has defined employee welfare as "anything done for intellectual. physical. labour welfare or workers are related terms. Feature / characteristics of labour welfare: • It is the work.

economic. adult education. • The purpose of providing welfare animates is to bring out the development of the whole personality of the worker . • Labour welfare is a very broad term covering social security activities as medical aid. cultural and intellectual development to make him a good worker. moral. Latrines and urinals 2. housing.above. The Committee of experts on welfare facilities for industrial workers convened by ILO includes the following items under labour welfare. recreation. Washing and bathing facilities 3. statutory as well as non statutory activities undertaken by any of the three agencies. • These facilities may be provided voluntarily by progressive and enlightened entrepreneurs of their own accord out of their realization of social responsibility to labour or statutory provisions may complete them to make these facilities available or there may be there may be the government or trade unions may undertake them if they have the necessary funds for the purpose.for the physical and mental development of a worker. Creches 8 . What is provided by satisfactory provisions or required by the custom of the industry or what the employee expects as a result of a contract of service from the employees. creches. Welfare and Amenities with the precincts of the establishment:1. • It may be noted that not only intra-moral but also extra-moral.his social. canteens. a good citizen and a good member of the family. psychological. arrangements for the transport of labour to and from the work place.

library. provident fund and rehabilitation) 3. Workers co-operative including consumers co-operative stores fair price shops and co-operative credit and thrift societies.Transport to and from the place of work. 8. Maternity benefit 2. cultural activities.4. Health services including occupational safety 7.Vocational training for dependent of workers 11. Recreation facilities (including sports. Uniform and protective clothing 10. Benevolent funds 4. Holiday homes and leave travel facilities 9. Housing facilities 7. Administrative arrangements for the welfare of employee 9. Rest shelters and canteens 5. 10. reading rooms) 8. youth and children 12. Arrangement for prevention of fatigue.Other programme for the welfare of women. 9 . pension. Education facilities 6. Social insurance measures (including gratuity.Shift allowance Welfare outside the establishment: 1. Arrangements for drinking water 6. Medical facilities (including programes for the physical fitness and efficiency family planning and child welfare) 5.

minimum wages. The government exacts legislations regarding working and laying conditions. which are as follows: • • • Statutory Non statutory / voluntary Mutual Statutory: Statutory facilities to those provisions. For instance unions undertake certain welfare activities for social and economic betterment of their members. Voluntary: A voluntary facility refers to those activities. which are initiated by workers for their betterment in suitable manner. which are undertaken by employees for their workers. They primarily oriented to democratic value system.Classification: The classification of labour welfare is based on dividing industrial welfare into 3 categories. Statutory provisions various acts: - 10 . Such welfare activities can increase the efficiency of workers and reduce the chance of conflict between the employees and employee. which redressed from the concessive power of government. safety and security such statutory provisions are gradually increasing along with industrial development. Mutual: A mutual facility refers to those activities.

which call for these provisions. shelters. medical act. The Motor Transport Workers Act. clean & well very ventilated rest rooms. Welfare amenities provided are washing storing. housing facilities. welfare officers and other facilities. sitting. lockers. The plantation Act 1952: The Act has provisions for creating canteens. rain coats. first aid boxes. 1961 5) The Contract Labour Regulation and Abortion] Act. 1952 4) The Motor Transport Act. 11 . raincoats etc. 1961: The motor transport undertakings are required to make the following provisions as canteens. uniforms. canteens. creche. are. blankets. welfare offices etc. first aid facilities. recreation facilities. The important legislations. 1970 The Factories Act. 1) The Factories Act. The Miners Act 1952: This act has provisions for creating shelters. canteens. 1948: This Act is applicable to premises including precincts where 10 or more workers are employed with aid of power or where 20 or more workers are employed without power. protection amenities to workers like umbrellas. pithead bath. 1948 2) The Plantation Act. lavatories. 1951 3) The Mines Act.There are the amenities that are to be necessarily provided to the employees under different legislations.

The post of labour welfare officer instituted mainly to • • • Eliminate the evils & malpractices of the jobber system in the recruitment of the labour. Functions of labour welfare officer: • • • • • • • Supervision Counseling workers Advising management in some matters Establishing liasion with workers Establishing liasion with management Working to maintain harmonious industrial relations in the organization To improve productivity & produce effectively of the organization Many activities are there in labour welfare system but few major areas are selected for the study as follows: 12 . To develop & improve labour administration. washing facilities & first aid facilities. To serve as a liasion with the state commissioner. Labour welfare officers: The labour officers act as the middlemen between the management & the workers. rest room etc. The Contract Labour (Registration & Abolition) act 1970: The contractor has to provide the following welfare & health measures such as canteens.washing allowances. medical facility etc.

The established of the bank was the ultimate realization of the dream of Sri Sorabji Pochkhanwala. 13 . the customer base in over 27 million account holders. which is one of the largest in the banking industry. UTI. IDBI. who was the fonder of the bank. It was the first Indian commercial bank. Urban: 550. Metropolitan: 421).1) Educational facilities 3) Canteen facilities 5) Loan facilities INTRODUTION: 2) Medical facilities 4) Transport facilities Central Bank of India was established in 1911. Semi Urban: 757. The Bank regards itself as the people’s own bank. Customer’s confidence in the central bank of India’s wide-ranging services can very well be judged from the list of major corporate clients such as ICICI. which was wholly owned and managed by the Indians. LIC. During the past 93years of its extensive the bank has weathered many storms and faced many challenges. The bank has extensive arrangements with leading banks throughout the world. Central Bank of India was nationalized in the year 1969. Because of the large number of savings and other innovative services offered by the bank. Sri sorabji pochkhanwala proclaimed Central Bank as the property of the Nation and the country’s asset and it lives on people’s faith. The central bank of India has 3146 Branches in India as on March 2005 (Rural: 1418. The bank could successfully transform every threat in to business opportunity and excelled over its peers in banking industry.Even after nationalization it continued to introduce a number of innovative schemes in service of its customers. and HDFC as also almost all major corporate houses in the country. There has always been the most cordial relationship with foreign correspondent banks.

vibrant and proactive Bank/Financial super market and to positively contribute the emerging needs of the economy through consistent harmonization of human. MILESTONES ACHIEVED BY THE BANK: 1921: Introduction to the “Home Savings Safe Deposit Scheme” to build Saving/thrift habits in all sections of the society. financial and technological resources and effective risk control system. 1923: Taking over of the management of the union Bank of India Limited. 1926: Safe deposit locker facility and Rupee Travelers Cherub facility. 1932: Deposit Insurance Benefit Scheme. 14 . 1929: Setting up of the Executor and trustee Department. 1924: An Exclusive Ladies Department to cater to the bank Women Clientele. and the amalgamation of the Tata industrial bank with Central Bank.MOTTO: The Motto of the Bank is “BUILD A BETTER LIFE AROUND US” CORPORATE VISION: To emerge as strong.

The number of computerized branches is 903. Pune and Raipur. Gowhati. 1994: Quick cheque collection service (QCC) & Express Service was set up to enable speedy collection of outstation cheques. Ahmedabad.1962: Recurring Deposit Scheme. Today there are more than 38. 1989: The Housing Subsidiary cent Bank Home Finance Ltd. Central Card. Was started with its head quarters at Bhopal in Madhya Pradesh.500 employees of all categories. BRANCHES AND EMPLOYEES STRENGTH: Central Bank of India has a large network in 27 States and 4 Union Territories.when the bank was started in 1911 it had a staff of 30 members. At present Central Bank of India has 77 regional offices and there are 17 Zones of Central Bank Of India. at Hyderabad. Bhopal Central Office. That is Agra. which is an integrated customer relationship programs. Keeping in view the guidelines given by the 15 . 1976: The Merchant Banking cell was established 1980: Central Bank Of India is the first bank to introduce the Credit Card facility. Chennai. Kolkata. 1986: Platinum Jubilee Money Back Deposit Scheme Was Launched. India’s first domestic credit card is affiliated to “Master Card” and “Visa”. Its network consists of 3146 branches and 275 extension centers as on March 2005. Hyderabad. Lucknow. The number of branches in backward states is 1743. Nagpur. Mumbai Metropolitan. Chandigarh. Muzaffapur. Patna. 2001: C4C Campaign – Centralities for customers. Delhi.

3. Monthly interest Deposit Receipt. (QIDR) 5. 2. Cent Vyapari Scheme. 10. 7. 9. 16 . Recurring Deposit Scheme. 3. Kisan Krishi Dhan Deposit Scheme. Money Multiplier Deposit Certificate. Central’s Vriddhi Deposit Scheme. 5. Cent Buy Direct Housing Finance Cent Kalyani. 4. CREDIT SCHEMES: At central Bank various loan facilities are available. Home Loan Account Scheme. 8. the bank has formulated a voluntary retirement Scheme (VRS).Indian Banks Association. There are as follows: 1. Detailed performance indicators of the Bank for 2004-05 are given in page 20. (MIDR) 4. Cash Certificate Scheme. Quarterly interest Deposit Receipt. DEPOSIT SCHEMES: Central Bank of India has formulated a host of tailor made schemes to meet the diverse requirements of its varied clientele. Cent Vidyardhi. 2. (MMDC). Term Deposit Scheme. 6. Khazana Deposit Scheme. The total number of employees who have opted for VRS is 7800 approximately in 2001. They are: 1.

In addition to above. (QCC)/CMS 6. 9. Central Bank of India has always given high priority to financing the production and marketing of the agricultural commodities. cement. Gift cheques. Cent Mortgage. Cent Trade. vanaspati. Cent Liquid. Personal Loan Scheme. Traveler’s cheques. iron and steel. 8. Tea plantations have also received a large measure of support from the bank. Cent Computer. Central card. 11. 10. the bank has some more schemes like1) CENT KALYANI scheme for financing women entrepreneurs: under this scheme woman entrepreneurs are provided credit facilities for industrial economic 17 . OTHER SERVICES: 1. Cent Rentals. Central’s Stock Invest. Central’s Quick Cheque collection Service. The banks contribution to the financing of the organized industrial sectors comprising textiles. sugar. 2. and will long continue to be the backbone of country’s economy realizing this. 4. 7. Cent-Express Service. The bank has laid special emphasis on industrialization and agriculture has been. 3. 5. 12. engineering and jute has been no less substantial.6. Cent School.

activities agricultural and allied activities and business activities. Women entrepreneurs are welcomed to avail credit facilities for i) ii) Small Business. Professional and Self-Employment.

iii) Retail Trade. iv) Village and Cottage/Tiny Industry v) Small Scale Industries. vi) Agriculture and Allied Activities. vii) Government Sponsored programs 2) SWARNA JAYANTI URBAN EMPLOYMENT SCHEME: This has two features: a) Urban Self-Employment Programme b) Urban Wages Employment Programme This Scheme is intended to provide profitable employment for unemployed or under employed urban villagers. Under this scheme wages oriented scheme has been started in all major cities from 1st December 1997. INTERNATIONAL BANKING SCHEMES: The bank has extensive agency arrangements with leading banks throughout the world. There has always been the most relationship with foreign correspondent banks. REPATRIABLE SCHEMES:
1.

Non-Resident (External) Accounts (NRE) in Indian Rupees: - under this

scheme you may open your deposit Account with a savings account/Term Deposit
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Accounts/ Re- Investment Deposit Scheme/ Joint Account facilities / Rupee funds.

/ Nomination

2. Foreign Currency Non-Resident (FCNR) Accounts: - It can be held only as Fixed Deposits and can be opened either in Pound Sterling, U.S.Dollar, Deutsche Mark or Japanese Yen.
3.

Resident Foreign Currency Accounts (RFC): This account can be opened

by those who had returned to India permanently after a continuous stay abroad for a minimum period of one year. NON-REPATRIABLE SCHEMES:
1.

Non- resident (ordinary) Accounts (NRO): - NRO Account can be opened

in savings / Term Deposits / Current Account in Indian Rupees remitted from abroad. 2. Non – Resident (Special) Rupee (NRSR) account scheme: – NRSR accounts can be opened in savings / Term Deposit / Current accounts in Indian Rupees. Nomination facility is also available
3.

Non–Resident (Non-Repartriable) Rupee Deposit scheme (NR NR RDS):

- All Non – Resident, Indians and foreigners (Except Pakistani & Bangladeshi to open this accounts and benefit from the high interest rates. This account will be maintained in Indian Rupees out of funds remitted from abroad.

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PERFORMANCE HIGHLIGHTS OF THE YEAR 2004–2005 (Rs in crores) Performance Parameter 1. 2. Operation Profit Net Profit Total Deposits Gross Advances Total Business Net Investment Priority Sector Credit Agriculture Credit Gross NPA Gross NPA (%) Net Advances Net NPA Net NPA (%) Total Provision for NPA NPA Coverage CRAR CD Ratio Cost Of Deposits % Yield on Advances % Yield on investments % Interest Spread Income -Business Operations -Investments -Trading profit (investments) Average No of Employees Business Per employee Profit per employee
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31.03.2005 1609 357 60752 29085 89837 30835 12216 5137 2621 9.01 27277 814 2.98 1794 68.45 12.15 44.90 4.79 8.81 8.62 3.54 6125 2882 2674 569 38541 206.89 .93

31.03.2004 1529 618 55909 24476 80385 31405 9925 3271 2943 12.02 22804 1271 5.57 1659 53.65 12.43 40.79 5.48 9.68 9.48 3.58 6028 2779 2657 592 39153 181.51 1.58

3. 4.

5. 6. 7.

8.

9.

Employee Welfare Measures: 21 . male/female. It is an accepted fact that an employee whose primary & social needs are squarely met by the organizations will work with more zeal and enthusiasm towards achieving the organizational goals. the custom of the industry & the conditions of the market”. Employee Welfare is defined as “ The voluntary efforts of the employees to establish with in the existing industrial system. employed in the company/ company’s premises or company’s branches whose names is entered in the rolls of the company & who is a workman as defined under section 2(s) of the industrial Disputes Act 1947. The chief characteristic of central bank of India is to provide adequate welfare & motivation to employees to make them feel a sense of involvement. The concept of providing welfare and motivation to staff members matching with the growing aspiration of staff has remained as one of the corporate objectives of central bank. Capital 1124 Reserves 2141 Net Owned Funds 3265 Total Assets 68596 EMPLOYEE WELFARE MEASURES IN CENTRAL BANK OF INDIA 1124 1850 2974 63345 Employee means any workman. and some times living & cultural conditions of the employees beyond that which is required by law. commitment & loyalty towards it.10. but does not include for the purpose of these rules contractors/contractor’s workmen.

 Hospitalization scheme for Permanent Part-Time Safai Karmacharis (PTSK): 22 .  Relief to family employees who die in harness. For the purpose of reimbursement under this scheme the family is taken as one unit. family members either home or hospital over and above the amount sanctioned under the hospitalization scheme of Bipartite / OSR. The objective of this scheme is to provide reimbursement of medical expenses to certain extent to employees/dependent. The object of the scheme is to provide immediate financial relief to the family of any employee who dies in harness.  Reimbursement of additional Medical expenses to employees/depends suffering from illness leading to Hospitalization and /or domiciliary treatment. The objective of the scheme is to provide a limited amount of financial incentive and support to staff members and to encourage them to allow their talented children to go in for college education. The scheme covers reimbursement of college fees of two dependent children of staff members (including permanent part time sub-staff drawing scale wages of 1/3rd and above). Reimbursement of college fees for children of the staff members. The scheme also aims at bridging partly the time gap between the death of the employee and receipt of provident fund and gratuity dues by his or her family and partly the need gap by supplementing family income.

 Reimbursement of expenses for health check-up for employee or his/her spouse/dependent parents who are above 40 years of age.  Medical assistance scheme to retired employees • Reimbursement of Medical aid to retired employees The objective of this scheme is aimed at strengthening the continued bondage between the bank and the employees even after their retirement especially in wake of introduction of pension scheme in the bank. under the SWSMedical assistance Scheme to retired employees.  Transit homes at Mumbai. This would enable the bank to get the assistance of such retired staff for bank building activities.The objective of this scheme is to provide financial assistance in the form of reimbursement of Hospitalization expenses incurred by Permanent Part-Time Safai Karmacharis (PTSK). Calcutta and New Delhi for the staff members and their family members. • Reimbursement of hospitalization expenses for diseases specified in the bipartite / OSR for retired employees. The objective of this scheme is to provide the assistance in the form of reimbursement of hospitalization expenses incurred by the retired employee (who has joined this scheme) for himself and/or his spouse. The objective of this scheme is to enable them to take preventive steps at the right time so that the staff and the bank may avoid incurring huge hospitalization expenses at a later date besides endangering their lives. 23 . Chennai.

viz. The allotment should be given based on the “First Come First serve” and there shall be a common list for all categories of employees irrespective of their cadre. The objective is rest and recreation is invaluable for an employee. bank to start with. The objective of the scheme is. a scheme for tie-up arrangement wit reputed hospital. this scheme was introduced with a view to promote and encourage the spirit of competition among the children of employees to pass SSC/HSC examination with higher percentage of marks.  Establishment of holiday homes. has established Transit home/Accommodation at New Delhi. Mumbai. The Bank has.  Tie-up arrangement in reputed hospitals for reservation of beds / credit tie up arrangement. therefore. and Calcutta & Chennai for the purpose of stay by the staff members/dependents. In furtherance of the welfare of the staff. The facility should be available to all staff members and their family members who are eligible for reimbursement of hospitalization expenses under bipartite settlement/officers’ service regulations.  Reward to the children of employees of the Bank who pass SSC and higher secondary examination Meritoriously. Madras Medical Mission for treatment of Cardio-Vascular diseases for all the staff members and their dependents has been introduced. it also helps him to refresh himself and re-channels his energies. 24 . who are coming for Medical treatment thereat. Besides enabling the employees to spend quality time with his family.In furtherance of the welfare of staff.

whereby the reimbursement of the cost of vaccination for Hepatitis ‘B’ will be allowed to self and for family members of the staff once in five years.started holiday homes at various places for its employees at concessional tariffs. The objective of the scheme is to provide a limited amount of financial incentive and support to staff member.  Canteen expenses/subsidy: 25 . before the total disease strikes.  Reimbursement of tuition fees/cost of text books/cost of uniform for school education to two children of the sub ordinate staff and reimbursement of school tuition fees/cost of textbooks to two children of other staff members.  Reimbursement of cost of vaccination for Hepatitis ‘B’ once in five years in respect of self & members of the family of the staff members. The scheme covers reimbursement of tuition fees/cost of text books/cost of uniforms for school education of two dependent children of the sub ordinate staff (including permanent part time sub staff drawing scale wages 1/3rd and above) and reimbursement of school tuition fees/cost of textbooks to two children of other staff members. The objective is. so as to enable them to take preventive steps at the right time. The facility of holiday home can be availed by all the employees of Bank and it has also been extended to retired employees of the bank as a gesture of good will subject to availability of suites at the time of booking after priority to the existing employees. a scheme has been devised. as a part of the welfare of the employee and their dependents.

The existing rate structure of canteen subsidy stands reviewed to Rs. 3.per employee per month and stands extended to all branches/offices irrespective of number of employees working thereat. Educational facilities Medical facilities Canteen facilities Housing facilities and Transport facilities. Objectives 1. programs and schemes taken up by the organization for the betterment of workers.50/. To know and suggest improvements regarding the various welfare measures. To find out how effectively existing welfare measures have been implemented. To examine the satisfaction level of Employees regarding welfare measures provided by the Organization. 5. To identify the existing employ welfare facilities particularly. 26 . 4. To understand & present the various welfare measures at Central Bank of India. 2.

6. • Recruit and retain the best personnel to increase and improve employee morale. psychological well being of the working population. • Creating the sense of social goods. Employees are recognizing the importance of labour welfare activities in India very recently. • Motivate employees for increasing efficiency. by other agencies. government. housing. Research Methodology Need for the study: Welfare measures are measures. • Encourage the employees. 27 . • Provide primary needs. which promotes the physical. To analyze and suggest further improvement of existing welfare facilities in the organization. • Develop employees economically and socially. Improve the standards of living of workers. • Increase productivity and to maintain good industrial human relations. minimum wages and other benefits are bound to create a feeling of satisfaction among the workers and are therefore more helpful in reducing the extent of labor turn over and absenteeism.

the innovative programs by the government for the workers through the different mechanisms and how the welfare is implied in the organization to the employees and their families which ultimately benefit the organization in the long run. Employee welfare programs create a sense of belonging and adequacy that benefits the organization in the long run. educational are bound to increase the mental efficiency and economic productivity of industrial workers. recreational. like Medical facilities. Housing facilities and Transport facilities. Canteen facilities. Hence the major study includes scope of the study is related to the employee welfare measures.Provisions of good medical and working conditions. Educational facilities. Methodology: Both the primary and secondary research was conducted during the study. a Questionnaire is prepared so that they can express their views. Scope of Study: The issues of welfare measures are related to overall development of workers both the physical and physiological being. 28 . Sources for collection of data: Primary Data: Primary data was collected by interviewing the employees through Questionnaire from various cadres of personnel to find out the opinions regarding labor welfare facilities.

Interpreted and used for findings and suggestions Limitations: 1. annual Reports of the organization are known as secondary data. A formalized questionnaire was prepared which contains dichotomous questions. The time allotted for project is very less. These details are analyzed. Some employees due to their busy schedules did not give opinion. Fear to give negative answers. 2. Collection of other relevant information through secondary sources like • • Sampling: Sampling Techniques: A simple Random Technique was used in the research. Size of the sample: A sample of 30 persons was chosen at random. It includes all cadres of employees. Measurement technique: The questionnaire was used as primary data. Reports and the manuals of the company 29 . Internal records and Journals booklets. The data collected is represented in the form of tables. by using tools such as column and Pie charts. open-ended questions and multiple-choice questions to collect the opinion of the employees.Secondary Data: Data collected from books. 3.

The observations made in this chapter and analysis there of are based on a questionnaire which covers the following major areas. they are not able to reveal the facts. As they are bound with rules and regulations of their bank. 6. 8.4. Working atmosphere Number of employees aware of facilities Awareness of various facilities Welfare measures for the betterment of organization Motivation of employee through employee welfare measures Employee satisfaction on employee welfare measures Sense of security Educational Facilities Educational loans provided by Bank Medical Assistance Schemes Is Medical risk for his/her family covered by Bank Housing Facilities Satisfaction level on benefits provided by Bank Transport Facilities 30 . 5. 10. 12. 1. 13. 4. 11. 14. 9. 2. 7. 3.

15. the following responses are observed.35 0% Below 25 7% 35 . 19. the views are based on the age of the respondents. 17.45 10% Above 45 Age 31 . Age Work Atmosphere Excellent Good Average Poor Total Below 25 0% 0% 0% 0% 0% 25 – 35 3% 10% 0% 0% 13% 35 – 45 7% 37% 3% 0% 47% Above 45 10% 30% 0% 0% 40% Total 20% 77% 3% 0% 100% Working Atmosphere 50% % of Respondents 0% 0% 30% 40% 30% 20% 10% 0% Poor Average Good Excellent 37% 0% 10% 3% 25 . Canteen Facilities General Facilities Welfare and Social Measures conveyed by the management Effectiveness of Welfare Measures Whether the Welfare measures are periodically reviewed 1) Title: Working atmosphere When the respondents are enquired about the working atmosphere. 18. 16.

Inference: When respondents a asked about the working atmosphere and they are viewed based on the age. most of the respondents agreed that they are provided with good working atmosphere and some of the respondents agreed that they are provided with the excellent working atmosphere. as they compared with the facilities provided by private bank and hence the respondent showing poor is nil. 32 . Interpretation: 77% of the respondents of all age groups agreed that the working condition is good while 20% of all the age groups agreed that the working atmosphere is excellent where as 47% of the respondents of the age between 35 – 45 and above 45 agreed that the working atmosphere is good and only 13% of the respondents of the age below 35 agreed as good.

Interpretation: 73% of the sample respondents felt that they are aware of various Facilities. where as 27% of the respondents are not aware of these facilities. most of sample respondents agreed that they are aware of various facilities. 33 . Awareness of facilities No of Employees % Of Employees Yes 22 73% No 8 27% AWARENESS OF FACILITIES 27% Yes No 73% Inference: When Respondents were asked to give their views pertaining to awareness of various facilities. following responses were observed.2) Title: Number of Employees aware of Facilities When Respondents were asked to give their views pertaining to awareness of various Facilities.

c & d B. it is concluded that most of the respondents are aware of all the Facilities provided by the bank. the following responses were observed.3) Title: Awareness of various Facilities When the respondents were enquired about the various facilities they were aware of. a) Educational Facilities c) Housing Facilities e) All facilities Facilities A. 34 .c & d a&d only e 9% 14% Inference: when respondents were asked to know the facilities they are aware of. b & c A.b & c a.b. b.c & d b. c & d A&d Only e No of Respondents % Of Respondents 2 9% 5 23% 3 14% 2 9% 10 45% b) Medical Facilities d) Canteen Facilities % of Respondents 45% 9% 23% a.

Medical facilities. Housing facilities & Canteen facilities while 14% of the respondents are aware of Medical facilities. Housing facilities & Canteen facilities. Housing facilities & Canteen facilities and 9% of respondents are aware of Educational facilities.Interpretation: 45% of the respondents are aware of all the facilities provided by the organization where as 23% of the respondents are aware of Educational facilities. Medical facilities. whether the employee welfare measures 35 . When respondents were asked to rank. 4) Title: Welfare measures for the betterment of the organization.

work for the betterment of the organization. 36 . most of the respondents ranked to achieve only tangible and temporary benefits and to build up human assets & employee loyalty to achieve the long-term goals. Ranks 1 Views a) To improve efficiency of the 33% employees b) To build up the organization 0% c) To achieve only tangible and 4% temporary benefits d) To retain skilled employees 4% e) To built up human assets and employee loyalty to achieve the 60% long-term goals 70% 2 43% 14% 7% 23% 13% 3 20% 43% 10% 10% 17% 4 4% 23% 20% 43% 10% 5 0% 20% 60% 20% 0% % of Respondents 60% 50% 40% 30% 20% 10% 0% 60% 43% 33% 43% 43% 60% a b c d e 4% 4% 0% 1 23% 20% 23% 20% 20% 17% 20% 14% 13% 10% 10% 10% 4% 7% 0% 0% 2 3 4 5 Ranks Inference: When respondents are asked to rank. how these employee welfare measures work for the betterment of the organization.

to achieve only tangible benefits and temporary benefits and to built up human assets & employee loyalty to achieve the long term goals. to build up the organization and to retain skilled employees. 5) Title: Motivation of Employee through Employee Welfare Measures When sample respondents were enquired whether these employee welfare measures help the organization to motivate its employee so that these valuable S NO VIEW % OF RESPONDENTS 1 True 73% 2 True to some extent 37 20% 3 Not possible at all 7% 4 Not possible without employee will to excel 0% .Interpretation: 60% of the respondents ranked. while 43% of the respondents ranked. to improve efficiency of employees.

Interpretation: 73% of the respondents felt that it is True i. most of the respondents are accepting that these employee welfare measures help the organization to motivate its employee so that these valuable human resources can be effectively utilized for improving the performance of the organization.e. 80% 70% 60% 50% 40% 30% 20% 10% 0% 73% 1 True 2 True to some extent 3 Not possible at all 20% 4 Not possible without employee will to excel 7% 0% % OF RESPONDENTS Inference: When respondents were asked to give their opinion regarding the employee welfare measures. these employee welfare measures help the organization to motivate its employee so that these 38 . while some of the respondents are accepting to some extent. the following responses were observed.human resources can be effectively utilized for improving the performance of the organization.

Satisfied to Schemes Satisfied Some extent Loan Facilities 90% 10% Medical Benefits 37% 57% Other Benefits 50% 33% General Facilities 43% 43% 39 Cannot Dissatisfied to say 0% 0% 7% 7% some extent 0% 3% 0% 7% Totally Dissatisfied 0% 3% 10% 0% . 6) Title: Employee Satisfaction on Employee Welfare Measures When respondents were enquired on the Satisfaction level of Employee Welfare Measures. where as 20% of the sample felt that it is true to some extent and 7% of the sample respondents are felt as Not possible at all. the following responses are observed.valuable human resources can be effectively utilized for improving the performance of the organization.

while some of the respondents are satisfied with the Medical facilities.100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% 90% Loan Facilities 57% 50% 43% 43% 33% 10% 10% 3% 7% 7% 7% 3% 0% 0% 0% 0% 0% 0% Medical Benefits Other Benefits General Facilities 37% s Sati fi e d sfi Sa ti ed t Di d y te nt t sa is fie e ex nno s sa t i om Ca ly D to s o t al ie d T is f ss at o Inference: When Respondents were enquired about the satisfaction level. 7% of respondents are dissatisfied to some extent with the General Facilities and 10% of the respondents are totally dissatisfied with the other benefits. most of the respondents are fully satisfied with the loan Facilities. some of the respondents are satisfied to some extent. 40 . Interpretation: 90% of the respondents are satisfied with the loan facilities. where as 57% of the respondents are satisfied to some extent with the Medical Facilities.

S NO VIEW % OF RESPONDENTS 1 Yes 80% 2 May Be 20% 3 No 0% 7) Title: Sense of Security When respondents are enquired that whether these welfare measures provide sense of security. the following responses were observed. 41 .

the following responses are observed.Sense of Security 20% 0% Yes May Be No 80% Inference: Most of the respondents viewed that these Employee Welfare Measures provides the sense of Security. Dissatisfied Dissatisfied Educational Satisfied Satisfied to Cannot say to to Totally Allowance Some extent Some extent Some extent Dissatisfied 37% 7% 13% 13% 10% For children 33% For self 27% 40% 10% 10% 10% 13% education 42 . while 20% of the respondents agreed that these measures provide the Sense of Security. 8) Title: Educational Facilities When respondents were enquired about the Satisfaction level on the Educational Allowance for Children and for Self-Education. Interpretation: 80% of the respondents agreed that these Employee Welfare Measures provide the sense of security.

the following responses are observed. 9) Title: Educational loans provided by Bank When Respondents are enquired about the Bank loans provided for various Educational facilities.45% 40% 35% 30% 25% 20% 15% 10% 5% 0% Satisfied 37% 33% 40% 27% Satisfied to som e extent Cannot say 10%13% 7% 10% 13% 10% For children For self education Dissatisfied to som extent e Totally dissatisfied Inference: Most of the respondents are viewed that. Interpretation: 37% of the respondents are satisfied with some extent and 33% of the respondents are satisfied with the educational allowance provided for children where as 40% of the respondents are satisfied to some extent and 27% of the respondents are satisfied with the educational allowance provided for self education. the Educational allowance provided for Children Education and for Self Education are satisfied to some extent. Educational loans Educational leave for self For self education Loan for dependents Yes 30% 60% 80% May be 33% 23% 7% No 37% 17% 13% 43 .

60% for Self. 30% for Educational leave for Self and 33% of the respondents agreed that they may be provided with the Educational leave for self. 23% and 7% for Self Education and loan for dependents.Educational Loans 100% 80% 60% 40% 20% 0% Yes May be No 80% 60% 30% 33% 23% 7% 37% 17% 13% For self education Educational leave for self Loan for dependents Inference: when respondents are enquired about the Educational facilities provided by bank. 44 . Interpretation: 80% of the respondents agreed that they are provided with the loan for dependents. most of the respondents viewed that they are provided with the Loan for Self Education and Loan for dependents and some of the respondents viewed that they may be provided with the educational leave for self.

Medical Facilities a) Medical aid as a lump sum amount b) Hospitalization Expenses for self c) Hospitalization Expenses for dependents d) Medi-Claim insurance card for self e) Medi-Claim insurance card for Dependents f) Transit homes for other places while in Medical treatment g) Medical aid on Retirement h) Hospitalization Expenses for self after Retirement Satisfied Satisfied to Some Extent 54% 50% 57% 7% 10% 50% 30% 23% Cannot Say 3% 3% 7% 30% 27% 13% 24% 27% Dissatisfied to some extent 10% 0% 3% 27% 33% 3% 13% 17% Totally Dissatisfied 3% 0% 0% 33% 27% 7% 13% 10% 3% 47% 33% 3% 3% 27% 20% 23% 45 . the following responses are observed.10) Title: Medical Assistance Schemes When the sample respondents were enquired about the Medical Assistance schemes provided by Bank.

while 33% of the respondents are totally dissatisfied with the Medi-claim insurance card for self. 54% with the Medical aid. while some dissatisfied with the Medi-claim insurance card for self and for dependents. 27% with the Medi-claim insurance card for dependents. where as 23% of the respondents are satisfied with the Hospitalization expenses for self after Retirement. 50% with the Transit home and 30% with the Medical aid on retirement. and Transit Homes. 46 .Me dical Assista nce Sche mes 100% 3% 10% 3% 0% 3% 0% 3% 7% 33% 50% 54% 57% 27% 33% 24% 50% 30% 47% 30% 33% 7% 3% 10% 3% 30% 27% 27% 20% 23% 23% Satisfied to some extent Satisfied 27% 27% 0% 7% 3% 13% 13% 13% 10% 17% Totally Dissatisfied Dissatisfied to some extent Cannot say % of Respondents 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% a b c d e f g h S chemes Inference: Most of the respondents are satisfied to some extent with the Hospitalization expenses for self and for dependents. while some of the respondents are satisfied with the Medical aid on Retirement and hospitalization expenses for self after Retirement. Interpretation: 57% of the respondents are satisfied to some extent with the Hospitalization expenses for dependents. 50% with the Hospitalization expenses for self. Medical aid.

Most of the respondents agreed that medical risk is covered with the available facilities provided by Bank. the following responses are observed. Interpretation: 54% of the respondents agreed that the medical risk for his/her family is covered with the available facilities where 34% of the respondents are having dependents between 3 – 4 and 20% of the respondents are having 1 – 2 dependents. while 46% of the respondents are not agreed with this where 20% of the respondents are having 1 – 2 and 3 – 4 dependents. When the sample respondents were enquired whether Medical risk for his/her family based on Dependents is covered with the available facilities. 47 .11) Title: Medical Risk for his/her family is covered by bank. Dependents Medical Risk YES NO TOTAL NIL 0% 3% 3% 1-2 20% 20% 40% 3-4 34% 20% 54% Above 4 0% 3% 3% Total 54% 46% 100% Medical Risk for Dependents 35% 30% 25% 20% 15% 10% 5% 0% 0% YES 0% 3% NO 3% 34% NIL 20% 20% 20% 1 to 2 3 to 4 Above 4 Inference: when the respondents are asked about the medical risk of his/her family based on dependents.

12) Title: Housing Facilities When the respondents were enquired to give their views regarding the Housing Facilities provided by Bank. following are responses. 44% with Reimbursement of rent and 47% of the respondents are satisfied to some extent with the Payment of HRA. Interpretation: 80% of the respondents are satisfied with the Housing loans for construction of houses. Reimbursement of Rent and some of the respondents are satisfied to some extent with the Payment of HRA. 48 . Satisfied to Cannot Dissatisfied to Housing facilities Satisfied Some extent say Some extent a) Payment of 43% 47% 3% 7% HRA 80% 17% 0% 30% b) Housing Loans c) Providing bank 13% 11% 10% 23% Quarters d) Reimbursement 44% 30% 6% 10% Of rent 80% 8% 0 7% 0 6% 0 5% 0 4% 0 3% 0 2% 0 1% 0 0 % 3% 7% 0% 0% 0% b 43% 47% 37% 30% 17% 23% 11% 13% 10% 44% 30% 10% Totally Dissatisfied 0% 0% 37% 10% Satisfied Satisfied to Some extent Cannot say Dissatisfied to Some extent Totally Dissatisfied 10% 6% d a c Inference: Most of the respondents are satisfied with the Housing loans for construction of houses. some of the respondents totally dissatisfied with the providing bank quarters.

Interpretation: 50% of the respondents are satisfied to some extent with the benefits provided by bank where as 40% of the respondents are satisfied with the benefits and 10% of the respondents are not satisfied with the benefits provided by bank. 49 . S NO VIEW % OF THE RESPONDENTS 1 Satisfied 40% 2 Satisfied to some extent 50% 3 Cannot say 0% 4 Not satisfied 10% 5 Dissatisfied to some extent 0% 60% 50% 40% 30% 20% 10% 0% 0% 10% 0% 40% 50% 1 Satisfied 2 Satisfied to some extent 3 Cannot say 4 Not satisfied 5 Dissatisfied to some extent % Of the respondents Inference: When the respondents are enquired about the satisfaction level of benefits. Most of the respondents are satisfied to some extent and some of the respondents are satisfied with the benefits provided by Bank.13) Title: Satisfaction level on Benefits Provided by Bank When the respondents were enquired about the satisfaction level of the Benefits provided by bank. the following responses were observed.

50 .14) Title: Transport Facilities When the respondents were asked about that the transport facilities and the satisfaction level on Conveyance allowance provided by Bank the following responses were observed S NO VIEW % OF RESPONDENTS 1 Satisfied 63% 2 Satisfied to some extent 17% 3 Cannot say 0% 4 Not satisfied 17% 5 Dissatisfied to some extent 3% 70% 60% 50% 40% 30% 20% 10% 0% 63% 1 Satisfied 2 Satisfied to some extent 3 Cannot say 17% 0% 17% 3% 4 Not satisfied 5 Dissatisfied to some extent % of respondents Inference: Most of the respondents are satisfied with the Transport facility and the Conveyance allowance. while same number of respondents is satisfied to some extent and not satisfied with the Conveyance allowance provided by Bank for the purpose of transport.

Title: S NO VIEW % OF RESPONDENTS 1 Excellent 3% Canteen 2 Good 30% 3 Average 60% Facilities 4 Not Good 7% When 15) respondents were enquired about their views pertaining to canteen facilities. Canteen Facilities 60% 60% 50% 40% 30% 20% 10% 0% 3% 7% 4 Not Good 1 Excellent 30% 2 Good 3 Average % OF RESPONDENTS Inference: When the respondents were asked to give their views pertaining to canteen facilities. most of the sample respondents agreed that the canteen 51 .Interpretation: 63% of the respondents are satisfied with the Conveyance allowance while 17% of the respondents are satisfied to some extent and not satisfied with the transport facility and Conveyance allowance provided by Bank. the following responses are observed.

16) Title: General facilities When the sample respondents were asked to give their views regarding the general facilities like drinking water. Interpretation: 60% of the respondents agreed that the canteen facilities were average and 30% of the respondents agreed that canteen facilities were good and 3% of the respondents agree that the canteen facilities are excellent. 52 . First aid box etc. S NO VIEW % OF RESPONDENTS 1 YES 90% 2 NO 10% % OF RESPONDENTS 10% 1 YES 2 NO 90% Inference: when the sample respondents are asked about the views pertaining to general facilities like drinking water and first aid box.facilities are average and some of the respondents agreed that the canteen facilities are good. most of the respondents agreed that they are satisfied with the general facilities. the following are the responses observed.

most of the respondents agreed that the Welfare and Social Measures conveyed by the management are to the great extent. First aid box where as 10% of the sample are not satisfied with the general facilities. 53 . S NO VIEW % OF RESPONDENTS 1 Great Extent 0% 17) Title: 2 Satisfactory 77% 3 Limited Extent 23% Welfare and Social Measures conveyed by the management. When the respondents are enquired about the welfare and social measures conveyed by the management.Interpretation: 90% of sample agreed that they are provided with satisfied general facilities like. 77% 80% 70% 60% 50% 40% 30% 20% 10% 0% 0% % OF RESPONDENTS 23% Great Extent Satisfactory Limited Extent Inference: When respondents were asked about the views pertaining to the Welfare and Social Measures conveyed by the management. drinking water. the following responses are observed.

S NO VIEW % OF RESPONDENTS 1 Sufficient 80% 2 Fully Effective 7% 3 Hardly 13% Effectiveness 13% 7% 1 Suffeceint 2 Fully Effective 3 Hardly 80% Inference: when the sample respondents are asked about the views pertaining to the Effectiveness of welfare measures. 54 . 18) Title: Effectiveness of Welfare Measures When the sample respondents are enquired about the views pertaining to the Effectiveness of Welfare measures.Interpretation: 77% of the respondents agreed that the Welfare and Social Measures conveyed by the management are to the great extent. while 23% of the respondents are agreed that these Welfare and Measures conveyed by the management. the following responses are observed. most of the respondents viewed that the effectiveness welfare measures are Sufficient and some of the respondents viewed as Hardly.

S NO VIEW % OF RESPONDENTS 1 Periodically 53% 2 Never 0% 3 Only on Frequent Requests 47% 53% 47% Never Periodically 60% 50% 40% 30% 20% 10% 0% 0% Only on Frequent Requests % OF RESPONDENTS Inference: When the respondents are enquired about the reviewing of these welfare measures. 55 . 19) Title: Whether the Welfare measures are periodically reviewed When the respondents are enquired about the reviewing of these Welfare Measures.Interpretation: 80% of the sample respondents were agreed that the Effectiveness of Welfare Measures were Sufficient. the following responses are observed. while 7% of the respondents agreed that the Effectiveness of Welfare measures are Fully Effective. where as 13% of the respondents agreed that the Effectiveness of Welfare Measures were hardly. most of the respondents viewed that they are periodically reviewed and some of the respondents viewed that they are reviewed only on frequent requests.

Working Atmosphere Interpretation Some of the respondents of all age groups agreed that the working atmosphere is excellent and most of the respondents of all age groups agreed that the working condition is good and the respondent showing poor is nil. Awareness facilities of various Most of the respondents are aware of all the facilities while some of the respondents are aware of only Educational facilities. SUMMARY Title 1. No of employees aware 73% of the sample respondents felt that of facilities they are aware of Facilities are provide by Bank. 2. 3. Medical facilities and Housing facilities.Interpretation: 53% of the respondents agreed that Welfare measures are periodically reviewed and 47% of the respondents agreed that Welfare measures are reviewed only on frequent requests. 56 .

to achieve betterment organization of the only tangible benefits and to built up human assets while some of the respondents ranked. 9. Employee satisfaction on Most of the respondents are satisfied with employee measures 7. employee Most of the respondents felt that employee motivate its employee so that these valuable resources can be effectively utilized for improving the performance of the organization. Educational Facilities sense of security. Welfare measures for the Most of the respondents ranked.Sense of security welfare the loan facilities and Medical facilities and some of the respondents are satisfied to some extent with the general facilities. Educational loans provide Most of the respondents agreed that they by Bank are provided with the loan for dependents and some of the respondents felt that they may be provided with the education leave 57 through employee welfare welfare measures help the organization to . to improve efficiency 5. Most of the respondents are satisfied to some extent with the Educational allowance provided for children and some of the respondents are satisfied with the Educational allowance provided for selfeducation.Motivation measures of of employees. 6. Most of the respondents felt that these employee welfare measures provide the 8.4.

14.for self. Is Medical risk for his/her Most of the respondents having 3 –4 and 1 family covered by Bank – 2 dependents agreed that the Medical risk for his/her family is covered with the 12.Satisfaction level benefits provided Bank. as there is no transport facility. Housing Facilities available facilities. 58 . of HRA. Transport Facilities Most of the respondents are satisfied with the conveyance allowance provided by Bank. on Most of the respondents are satisfied to by some extent with the benefits provided by Bank. Most of the respondents are satisfied with the housing loans for construction of houses and some of the respondents are satisfied to some extent with the payment 13. 10.Medical schemes Assistance Most of the respondents are satisfied to some extent with the hospitalization expenses for dependents and hospitalization expenses for self after retirement and some of the respondents are dis satisfied with the Medi-claim insurance card for self and for dependents 11.

reviewed where as some of the respondents requests.Welfare and social Most of the respondents agreed that the measures conveyed by Welfare and social measures conveyed by management the management are to the great extent. 19. agreed these Welfare measures are reviewed only on frequent 59 . First aid box 16. Effectiveness of Welfare Most of the respondents felt that the measures effectiveness of welfare measures are sufficient and some of the respondents felt it hardly.15.General Facilities etc. 18. Whether the Welfare Most of the respondents agreed that these measures are periodically Welfare measures are periodically reviewed. Canteen Facilities Most of the respondents are of the opinion that the canteen facilities are average and some of the respondents agreed that the canteen facilities are good. 17. Most of the respondents agreed that they are provided with satisfied general facilities like drinking water.

Conclusions 60 .

61 .

 Housing loans and Educational loans to be sanctioned at lower rates of interest.  Overall welfare measures to be tuned with other banks like SBI. 62 . MBA.  Creation of panel of specialized Doctors.  Increase in House rent Reimbursement  To increase quantum of Medical coverage.  Hospitalization bills in total to be reimbursed.  Improvement of Medical aid and relaxation in LTC schemes.  While sanctioning of loans.  There should be a park for recreation to the member of staff and their family where the staff and then families meet regularly. there should not be take home pay condition.  Reimbursement of expenses and grant of incentives – lump sum or otherwise for acquiring professional qualifications like ICWA. MCA. ACS.Suggestions for improvement in Welfare schemes or for improvement new scheme  Expect the management to cover all ailments including Dental.  The amount reimbursed under educational allowance for children should be enhanced substantially.  Frequent interaction with the staff member feed back.  Tie-ups should be made with Hospitals and good Educational Institutions.  Hospitalization expenses can be increased.  Interest on staff loans should be rationalized and reduced.

 Medi -Claim and Tie-up with major reputed hospitals in the city so that the staff member need not pay huge amount on the rise of admission in to hospitals. Canteen facilities are to be improved. b) Because ours is All India level transferable job for every 3 years.  Having some Tie-ups with school management should insure new Uniform Education facilities for children to be improved at all the scheme. The reason for this is if insurance cover is not there in case of death of staff member.  centers.  Reimbursement of expenses on self-education. The reasons for this is: a) Encouragement acquiring addition knowledge that will help the bank. so that the loan outstanding are  adjusted out of insurance claim completely in the event of death of staff member.  Organization schools for staff children 63 . c) At every center we are incurring huge expenses in the form of Admission fee / Tuition fee / Donations etc. large amount of terminal benefits are adjusted towards these loans. some seats in the good schools are to be reserved for Bank Employees children. Reasons are: a) Staff faces a lot of problems in getting admission to good schools on Transfers.School admission to children of staff on transfer. Insurance for the Housing loan.

Hyderabad. As a part of project work. As part of my curriculum.Dear sir/madam. I have to take a Human Resources Management project titled ““THE EMPLOYEE WELFARE MEASURES” and I am happy that your esteemed organization has permitted to undertake the same in the bank. I seek your valuable opinion on the subject and I request you to fill up this questionnaire in that process. I am a MBA student from “SAROJINI NAIDU VANITA MAHA VIDYALAYA”. THANK YOU FOR TAKING YOUR VALUABLE TIME. ******* Questionnaire 1) Employee name (name optional): 2) Designation: 3) Department: 4) Qualifications: Grad ____________ PG __________________ __________________ c) 35-45 3-4 d) Above 45 d) Above 4 Any others (please specify): 5) Service Completed: 6) Age (please tick): 7) Marital status: 8) No of dependents: (please tick) 9) How is your work condition? a) Excellent b) Good c) Average 64 ________ years a) Below 25 a) Married a) Nil b) 25-35 b) 1-2 c) b) Un Married d) Poor .

[Please give rank 1. 13) How satisfied are you with the welfare measures of your bank. 4. 2.10) Are you aware of various employee welfare facilities provided by the organization? a) Yes b) No b) Medical facilities e) All facilities c) Housing If Yes. 65 . please tick the following welfare measures you are aware of a) Educational facilities facilities d) Canteen facilities If No. any specific reasons for not knowing How the same can be popularized: 11) How these employee welfare measures work for the betterment of the organization. and 5]. 3. [ ] [ ] [ ] [ ] [ ] a) To improve efficiency of the employees b) To build up the organization c) To achieve only tangible and temporary benefits d) To retain skilled employees goals e) To built up human assets and employee loyalty to achieve the long term 12) Employee Welfare Measures help the organization to motivate its employee so that these valuable human resources can be effectively utilized for improving the performance of the organization: a) True c) Not possible at all b) True to some extent d) Not possible without employee will to excel.

Please tick among the following Educational allowance For children For self education Others (specify) Satisfied Satisfied Cannot to some say extent Dissatisfied Totally To some dissatisfied extent 16) Is the bank providing the education loan facilities like? Educational loans For self education Education leave for self Loan for dependents Yes May be No 66 .Schemes Loan facilities Medical benefits Other benefits General facilities Satisfied Satisfied to Cannot some extent say Dissatisfied to some extent Totally dissatisfied 14) Whether these welfare measures provide you a sense of security a) Yes Educational facilities: b) May be c) No 15) Please rate your satisfaction levels towards different Educational facilities being provided by the organization.

Medical facilities: 17) Are you happy with the benefits of medical assistance scheme provided by organization? Medical Assistance Satisfied schemes Medical aid as a lump sum amount Hospitalization expenses for self Hospitalization expenses for dependants Medi-claim insurance card for self Medi-claim insurance card for dependants Transit homes for other places while in medical treatment Medical aid on Retirement Hospitalization expenses for self after retirement Others (specify) Satisfied to Cannot some say extent Dissatisfied Totally To some dissatisfied extent 18) Do you think medical risk for you & your family is covered with the available facilities? a) Yes b) No 67 .

Housing facilities: 19) Are you satisfied with the housing facilities provided by the organization through? Satisfied Satisfied Cannot to some say extent Payment of HRA Hosing loans Providing bank quarters Reimbursement of rent Others (specify) Dissatisfied Totally To some dissatisfied extent 20) Are you satisfied with the benefits provided to you a) Satisfied d) Not satisfied Transport facilities: 21) Do you have any transport facility in your organization? a) Yes a) Yes purpose of transport? a) Satisfied d) Not satisfied b) Satisfied to some extent e) Dissatisfied to some extent C) cannot say b) No b) No If no. whether any conveyance allowed paid to you Are you satisfied with the conveyance allowance provided by bank for b) Satisfied to some extent e) Dissatisfied to some extent C) cannot say 68 .

First Aid box b) No c) Limited extent c) Hardly 24) The Welfare & Social measures conveyed by the Management are 25) How effective do you think is the welfare measures? 26) Whether the welfare measures are periodically reviewed c) Only on frequent requests 27) Any expectations you have from the organization in the near future _______ 28) Would you like to suggest any Measures for improvement of existing welfare schemes: _____________________________________________________ 29) Would you like to suggest any other innovative Welfare Measures to be introduced? Name of the new scheme Reasons for suggesting the same SIGNATURE 69 .Canteen facilities & General facilities: 22) How are the canteen facilities in your organization? a) Excellent a) Yes a) Great extent a) Sufficient a) Periodically b) Satisfactory b) Fully effective b) Never b) Good c) Average D) Not good 23) Are you satisfied with general facilities like Drinking water.

Arun Monappa. Factories Act in A.Nair and Latha Nair (pg no’s 326 – 329).P by A.C. Andhra House. 3. Published by Subhash Gogio. 12th edition 1997 .Subramanyam.Googlesearch.Mamoria. S.ThecentralbankofIndia. Published by Tata Mc Graw Hill (pg no’s 243 – 264) 4.Co. Dynamics of Industrial Relations in India by C. Industrial Relations and Labour Laws by S.BIBILOGRAPHY 1. 1st edition 1997.Srivastava. Meena Pandey (pg no’s 175 – 205) 5.V.G.In WWW. 14th Edition. Dynamics of Industrial Relations by Mamoria. 5th Edition Published by Mrs. 2. Himalaya Publishing House (pg no’s 351 – 393). WEB SITES: WWW. Personnel Management and Industrial Relation N. Mamoria and Gagkar.B.Com 70 .Gankar.

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