Umts Optimization Lucent

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Instructor Guide
UMTS UTRAN Optimization
UM4801-IG.en.A4
Issue a
October 2005
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Contents
About this information product

Objectives
........................................................................................................................................................................................................
Reason for reissue
.............................................................................................................................................
xiii
.......................................................................................................................................................................................
xiii
............................................................................................................................................................................
xiii
............................................................................................................................................................................................
xiv
Related documentation
Related training
xiii
.....................................................................................................................................................................................
How to use this information product

Conventions used
xiii
How to comment
xiv
........................................................................................................................................................................................
Course plan prologue

.................................................................................................................................................................................
xv
Part I: Optimization concepts

1
Introduction to optimization
Overview
.........................................................................................................................................................................................................
What is optimization?
..............................................................................................................................................................................
Why optimize a network ?
...................................................................................................................................................................
1-2
1-4
..........................................................................................................................................................
1-6
..........................................................................................................................................................................................................
1-8
When to optimize a network ?

Exercises
1-1
Information sources and tools

Overview
.........................................................................................................................................................................................................
2-1
Gathering information
Overview
.........................................................................................................................................................................................................
Key Performance Indicators
................................................................................................................................................................
2-2
2-3
.................................................................................................................................................................................................................................
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Issue a, October 2005
Contents
Drive test
.........................................................................................................................................................................................................
................................................................................................................................................................................
2-6
................................................................................................................................................................................................
2-7
Customer complaints
OMC-U tools
2-4
Analyzing information
Overview
.........................................................................................................................................................................................................
Data analysis software

Exercises
3
............................................................................................................................................................................
......................................................................................................................................................................................................
2-9
2-12
Common optimization problems and their solutions

Overview
.........................................................................................................................................................................................................
RF coverage problem
..............................................................................................................................................................................
3-1
3-2
Cell breathing problem
...........................................................................................................................................................................
3-4
Pilot pollution problem
...........................................................................................................................................................................
3-6
.......................................................................................................................................................................................
3-8
Near-far problem
Around-the-corner problem
Handover problem
Exercises
..................................................................................................................................................................
..................................................................................................................................................................................
3-9
3-10
...............................................................................................................................................................
3-11
.......................................................................................................................................................................................................
3-13
Missing neighbors problem
2-8
UTRAN Signaling
Overview
.........................................................................................................................................................................................................
4-1
Protocol architecture of the air interface

Overview
.........................................................................................................................................................................................................
Protocols of the air interface
...............................................................................................................................................................
4-3
.............................................................................................................................................
4-5
...............................................................................................................................................................................
4-7
Radio interface protocol architecture

Service access points
4-2
Air interface protocols

Overview
.......................................................................................................................................................................................................
..........................................................................................................................
4-11
........................................................................................................................................................................
4-12
RRC Connection and Signaling Connection

Signaling radio bearers
4-10
.................................................................................................................................................................................................................................
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Contents
Radio bearer establishment

Exercises
...............................................................................................................................................................
4-15
......................................................................................................................................................................................................
4-18
Part II: Optimization process

5
Optimization process
Overview
.........................................................................................................................................................................................................
5-1
Lifecycle
..........................................................................................................................................................................................................
5-2
Optimization process phases
...............................................................................................................................................................
Drive test optimization process
.........................................................................................................................................................
Planning and preparation (site readiness)

Optimization planning
...................................................................................................................................
..........................................................................................................................................................................
5-4
5-7
5-9
5-11
Perform cluster optimization
............................................................................................................................................................
5-13
Perform system verification
..............................................................................................................................................................
5-16
...........................................................................................................................................................................
5-18
..............................................................................................................................................................................
5-19
.......................................................................................................................................................................................................
5-20
Information gathering
Information analysis
Exercises
Part III: Optimization and troubleshooting

6
Call availability and optimization

Overview
.........................................................................................................................................................................................................
6-1
Call availability
Overview
.........................................................................................................................................................................................................
Call availability
...........................................................................................................................................................................................
6-3
6-4
........................................................................................................................................
6-6
.........................................................................................................................................................................................................
6-7
Determination of accessibility problem

Network level accessibility
Overview
Introduction
....................................................................................................................................................................................................
Cell Search & RRC SIB decoding

Cell selection
..................................................................................................................................................
..............................................................................................................................................................................................
Cell re-selection failures
.....................................................................................................................................................................
6-8
6-9
6-10
6-12
.................................................................................................................................................................................................................................
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Contents
RACH access procedure failures
...................................................................................................................................................
6-14
RRC connection establishment analysis

Overview
.......................................................................................................................................................................................................
....................................................................................................................
6-18
.......................................................................................................................................................
6-20
.......................................................................................................................................................................
6-21
Introduction to RRC connection establishment

Call admission control failures
Radio link setup failure
..........................................................................................................................................................
6-23
...........................................................................................................................................................................................
6-26
RRC connection setup failure

Paging failures
6-17
RAB establishment analysis

Overview
.......................................................................................................................................................................................................
Introduction
.................................................................................................................................................................................................
Dynamic bearer control failures
6-29
6-32
Radio link reconfiguration failures
...............................................................................................................................................
6-33
Radio bearer establishment failures
.............................................................................................................................................
6-34
..............................................................................................................................................................................
6-35
.........................................................................................................................................................................................
6-36
......................................................................................................................................................................................................
6-37
No answer from UE
Code starvation
Exercises
7
.....................................................................................................................................................
6-28
Call reliability
Overview
.........................................................................................................................................................................................................
Dropped calls analysis
..........................................................................................................................................................................
7-5
..............................................................................................................................
7-6
.......................................................................................................................
7-8
.........................................................................................................................................................
7-9
RLF and Radio Link Restore in the Downlink

RLF failure: Poor RF coverage
RLF failure: Poor PSC plan
7-2
..............................................................................................
Radio link failures analysis due to synchronization issues

RLF and Radio Link Restore in the Uplink
7-1
.............................................................................................................................................................
.....................................................................................
7-11
................................................................................................................................
7-12
RLF failure: Pilot pollution and Around-the-Corner problem

RLF failure: Poorly defined neighbor list
7-10
RLF failure: Improved Aggregate Overload Control
........................................................................................................
7-13
.................................................................................................................................................................................................................................
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Contents
Failures on RLC
.......................................................................................................................................................................................
Network interface outages
.................................................................................................................................................................
7-18
.......................................................................................................................................................................................................
7-19
Call quality and optimization

Overview
.........................................................................................................................................................................................................
Network level quality KPIs
...............................................................................................................................................................
Uplink Block Error Rate (BLER)
....................................................................................................................................................
Quality of Service (QoS)

Exercises
8-1
8-2
8-4
.............................................................................................................................................
8-6
.......................................................................................................................................................................
8-8
Downlink Block Error Rate (BLER)
7-16
...................................................................................................................................................
Network level retainability KPIs

Exercises
7-14
.......................................................................................................................................................................................................
8-11
Call mobility and optimization

Overview
.........................................................................................................................................................................................................
9-1
Soft/Softer Handover
Overview
.........................................................................................................................................................................................................
Soft/Softer Handover failure classification
................................................................................................................................
Poor RF conditions
9-5
................................................................................................................
9-8
.................................................................................................................................................................................
Node B resource dry-up
......................................................................................................................................................................
9-10
9-11
................................................................................................................................................................
9-12
...........................................................................................................................................................................................
9-13
.......................................................................................................................................................................................................
9-14
Transport resources dry-up

No UE answer
UE reject
9-4
......................................................................................................
Soft/softer handover failures in non-CELL DCH state

Soft/softer handover failures in CELL DCH state
9-3
Hardware or link outage
.....................................................................................................................................................................
Incorrect translation settings -Overview
...................................................................................................................................
Incorrect translations settings - measurement and reporting
........................................................................................
9-17
9-18
.........................................................................
9-20
.......................................................................................
9-21
Incorrect translation settings - Neighbor List Selection Algorithm

Incorrect translation settings - Active Set Update procedure
9-16
.................................................................................................................................................................................................................................
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Contents
UMTS to GSM handover

Overview
.......................................................................................................................................................................................................
..............................................................................................................................
9-23
..................................................................................................................................................................................
9-25
Inter-system handover failures - overview

Relocation failures
9-22
............................................................................................................................................................
9-26
.................................................................................................................................................................
9-30
Handover procedure failures

Release procedure failures
Location and Routing area update

Overview
9-31
Location update failure
........................................................................................................................................................................
9-32
Routing update failure
..........................................................................................................................................................................
9-34
......................................................................................................................................................................................................
9-36
Exercises
10
.......................................................................................................................................................................................................
UTRAN end-to-end key performance indicators

Overview
.......................................................................................................................................................................................................
10-1
KPIs for the Circuit Switched domain

Overview
.......................................................................................................................................................................................................
10-3
KPI for Mobile-originated end-to-end call setup in the Circuit Switched domain
........................................
10-4
KPI for Mobile-terminated end-to-end call setup in the Circuit Switched domain
.......................................
10-9
...............................................................................
10-14
....................................................................................................................................................................................................
10-18
KPI for end-to-end call drops in the Circuit Switched domain

KPIs for the Packet Switched domain
Overview
KPI for Mobile-originated end-to-end call setup in the Packet Switched domain
......................................
10-19
KPI for Mobile-terminated end-to-end call setup in the Packet Switched domain
.....................................
10-24
...............................................................................
10-30
....................................................................................................................................................................................................
10-35
KPI for end-to-end call drops in the Packet Switched domain

KPIs for Quality of Service monitoring
Overview
KPIs for Quality of Service monitoring in the CS domain
.......................................................................................
10-36
KPIs for Quality of Service monitoring in the PS domain
........................................................................................
10-38
.................................................................................................................................................................................................................................
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Contents
Exercises
....................................................................................................................................................................................................
10-40
Index
.................................................................................................................................................................................................................................
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List of figures
Part III: Optimization and troubleshooting

10

.....................................................................................................................................
10-5
......................................................................................................................................................
10-5
10-1
RRC connection establishment
10-2
MM and authentication
10-3
RAB assignment and call connect
10-4
10-5
MM and authentication
10-6
RAB assignment and call connect
10-7
Normal CS E2E call release, mobile-originated and mobile-terminated
10-8
CS E2E uplink radio link failure detection
10-9
CS E2E downlink radio link failure detection
10-10
...................................................................................................................................................
10-10
...........................................................................................................................
10-11
.........................................
10-15
........................................................................................................
10-16
.................................................................................................
10-16
..................................................................................................................................
10-20
...........................................................................................................................................................................
10-20
................................................................................................
10-21
........................................................................................................
10-25
...........................................................................................................................................................................
10-25
10-12 RAB assignement and PDP context activation

10-13 Paging and RRC connection establishment
10-14 GMM attach
10-6
..................................................................................................................................
10-10 RRC connection establishment

10-11 GMM attach
..............................................................................................................................
10-15 RAB assignment and PDP context activation
...................................................................................................
........................................
10-32
........................................................................................................
10-32
10-16 Normal PS E2E call release, mobile-originated and mobile-terminated.

10-17 PS E2E uplink radio link failure detection
10-26
10-18 PS E2E downlink radio link failure detection
..................................................................................................
10-33
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
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Objectives
This document is designed as a reference for the participants of the training course
UM4801.
This course is designed to enable the student to:
Identify sources of performance data (measurement reports, customer complaints)

Describe drive testing equipment, methods and tools
Interpret performance data and traffic measurements to locate trouble spots
Provide solutions for improving the performance
Evaluate the effectiveness of counter measures.
Reason for reissue
This is the first release of this reference material.

How to use this information product
Use this course documentation in combination with the latest user documentation.
Conventions used
Acronyms are explained on their first appearance in the text.

Related documentation
The following related documents are available:
UMTS Performance measurements definitions manual, 401-382-803R0301

Flexent UMTS Radio Network Controller, Operations, Administration and
Maintenance, 401-382-360R0301
Flexent UMTS Macrocell Indoor, Operation, Administration and Maintenance for
+24 V, 401-382-462R0301
Flexent UMTS Modular Cell Outdoor, Operation, Administration and
Maintenance for +24 V, 401-382-760R0301
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
xiii
,
Flexent UMTS Macrocell Compact, Operation, Administration and Maintenance

for +24 V, 401-382-961R0301
Flexent UMTS Microcell (Type M), Operation, Administration and Maintenance
for +24 V, 401-382-966R0301.
Related training
The following related courses are available:
UM1001 UMTS System Introduction

UM1911 UMTS Hardware Overview
UM4304 UTRAN Signaling
UM4305 UTRAN Processes and Parameter Settings
UM4301 UTRAN RF Cellular Engineering.
How to comment
To comment on this information product, go to the Online Comment Form

(http://www.lucent-info.com/comments/enus/) or email your comments to the
Comments Hotline (comments@lucent.com).
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
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xiv
Course
plan prologue
.................................................................................................................................................................................................................................
Intended audience
This course is designed for personnel involved in the performance evaluation and the
optimization of UMTS Terrestrial Radio Access Networks (UTRAN).
Delivery method
This course is to be delivered as a class-room based instructor-led course.

The classroom
The classroom should contain:
Tables and chairs for up to 12 students and an instructor

LCD projector and screen for Microsoft PowerPoint presentation materials
Flipchart with markers
Whiteboard with dry erase markers and eraser, or a Chalkboard with chalk
Bulletin board and thumb tacks
Power cords for auxiliary power
Remote maintenance tools
Personal computers, or workstations, for each student (maximum of two students
per workstation).
Course duration
The course takes five days.

Materials
The following materials are required for this class:
One paper-based instructor guide

One PowerPoint presentation
One paper-based student guide for each student.
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
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,
Training environment
Each day, the instructor should be mindful of the appearance of the room. At the end
of the day, the instructor should remind students to discard any trash.
On the last day of class, the instructor should return the learning environment to its
original orderliness, if possible.
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
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Part I: Optimization concepts
Overview
.................................................................................................................................................................................................................................
Objectives
After completing the following lessons, you will be able to:
Define the scope of UTRAN Optimization

Describe what KPIs are
Describe the most common Optimization problems and their solutions
Place the UTRAN protocols and channels in their architectural context
Place the UTRAN protocols and channels in a call flow context.
Contents
Lesson 1, Introduction to optimization
1-1
Lesson 2, Information sources and tools
2-1
Lesson 3, Common optimization problems and their solutions
3-1
Lesson 4, UTRAN Signaling
4-1
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
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I ntroduction to optimization
1
Overview
.................................................................................................................................................................................................................................
Objectives
After completing the following lesson, you will be able to:
Describe what optimization is

Explain why optimization is performed
Explain when optimization must be performed.
Contents
1-2
1-4
1-6
Exercises
1-8
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
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What
is optimization?
.................................................................................................................................................................................................................................
Definition
Optimize To make as effective, perfect, or useful as possible.

Optimizing a UMTS network
For a UMTS network, optimization means getting the entire UMTS network to operate
according to the requirements of an operator.
Optimizing a UMTS network consist of optimizing:
RF network
Transmission network.
Most of the optimization takes place in the RF network. The transmission network
does not have many parameters or variables that can be changed to increase the
effectiveness of the network.
Requirements
By optimizing a network, an operator tries to find the best configuration and use of the
network. This strongly depends on the requirements that an operator has and the
priorities an operator assigns to these requirements.
Requirements can relate to:
Quality of service
Traffic expectations and predictions
Coverage area
Capacity
Current and future business strategies (network expansion, market shares,
profitability levels).
Requirements and costs
An operator weighs the requirements against the costs that are involved to meet the
requirements and the priorities of the requirements. An operator could probably meet
many requirements, but the costs involved would be very large.
Therefore the financial cost is a very important issue to decide:
Which requirements can be met

Which solutions can be implemented to meet a requirement.
Finding compromises
Requirements for a network often contradict each other. Improving a network to meet
one requirement can introduce a problem for another requirement. Optimization
therefore usually involves finding a compromise (or trade-off) between different
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
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requirements. When an engineer makes a choice to implement a solution, all

requirements an operator has must be kept in mind.
Example of finding compromises
An operator wants:
RF coverage over a large area

Minimal interference.
Increasing transmit power increases RF coverage but at the same time increases
interference. An operator must decide what is more important and implement a solution
that reflects that decision.
What is not optimization
Optimization does not include all actions that make a network work better. Fault
management actions, such as replacing a circuit pack, is not network optimization.
Fault management only ensures the network operates as it is supposed to operate.
The starting point for optimization is a network that does not have errors. Before
starting the optimization of a network or trying to solve an optimization problem, an
engineer must ensure that a problem is not caused by an error or fault.
.................................................................................................................................................................................................................................
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Why
optimize a network ?
.................................................................................................................................................................................................................................
Goal of optimization
The goal of optimization is to fine-tune an existing network to meet the requirements

of an operator in the most efficient way.
Important! Optimization of an existing network must not be used to correct a bad
network design.
Reasons for optimization
Optimization is needed because a network is never perfect. It never fully complies to

the requirements of an operator.
Optimization is needed because of:
Reason
Example
Deviations from (planning) assumptions
Changes in subscriber behavior (increased

use of a service or a cell)
Changes in operator requirements
Increased market share, introduction of

new service
Changes in environment
New buildings, snowfall, trees
Most of these reasons can not be prevented or can only be prevented partially. Good
models (for example for traffic behavior and forecasts) can help predict changes and
thus help in designing and optimizing networks.
Consequences of not optimizing
Not optimizing a network means the goals of optimization are not met and the network
does not meet the requirements of an operator, in the most efficient way.
Of course a network must meet the requirements of an operator, but not meeting these
requirements in the most efficient way costs an operator money. By optimizing the
network, the same requirements could be met with fewer resources.
Not optimizing the network will cost money, related to:
Subscribers, in missed revenue because of blocked calls or subscribers changing

to other operators
Operational and maintenance costs.
Subscribers
In a network that is not optimized, subscribers can experience:
Blocked calls
Dropped calls
Smaller RF coverage area
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
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Lower voice quality
Lower data rates.
Blocked calls are a direct loss of revenue for an operator. Poor network quality can
be a reason for existing subscribers changing to another operator and for potential
customers subscribing to competitors.
Operational costs
A network that is not optimized is more expensive to operate. The equipment is not
used effectively, so more equipment is needed. The extra equipment increases
maintenance and operational costs.
Also more errors and problems can be expected in a network that is not optimized.
This increases the costs of fault management.
Result of optimization
An optimized network increases network coverage and network capacity.

This directly translates into:
Lower operational and maintenance costs

Higher number of voice and data users
Higher average data throughputs
Higher Quality of Service for voice and data users.
.................................................................................................................................................................................................................................
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When
to optimize a network ?
.................................................................................................................................................................................................................................
Phases when optimization takes place
Optimization during the network life cycle:
Network design
Planning
Optimization
Implementation
Acceptance
criteria met?
Y
Network design
& implementation
Live network
In service
optimization
Optimization is performed:
Before a commercial network launch

In a live, operational network.
Before a commercial network launch, typical optimization includes:
Network design optimization

Optimization based on drive testing.
This document covers in service optimization in a live, operational network, even

though optimization methods and tools are similar during both phases.
Always
The environment in which a network operates is always changing, so the network itself
must always change too, adapting to the changes that take place. There are always
reasons for optimization, therefore optimization in a live network never stops.
Optimization is always needed because there are always:
Deviations from (planning) assumptions

Changes in subscriber behavior
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
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Changes in operator requirements
Changes in environment.
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
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Exercises
.................................................................................................................................................................................................................................
Exercise
Which of the following statements concerning optimization is most accurate?

a
Optimization is an important part of the Fault Management process.
The starting point for optimization is an error-free network.
Optimization is performed prior to a network launch.
.................................................................................................................................................................................................................................
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I nformation sources and tools

2
Overview
.................................................................................................................................................................................................................................
Objectives
After completing the following lesson, you will be able to:
Describe the different information sources that can be used to detect optimization
problems
Identify the tools and methods to gather optimization information
Describe the role of tools to analyze information.
Contents
2-2
2-3
Drive test
2-4
Customer complaints
2-6
OMC-U tools
2-7
2-8
2-9
Exercises
2-12
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
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Overview
.................................................................................................................................................................................................................................
Objectives
After completing this section, you will be able to:
Describe the different tools and information sources that can be used to detect
optimization problems.
Identify the tools and methods to gather optimization information.
Available information sources
There are several tools and information sources that are used to gather information that
is used as input for optimization.
These include:
Key Performance Indicators.

Drive testing
Customer complaints
OMC-U tools
Other tools
Protocol analyzers can also be used to gather performance data. Protocol analyzers can
be used to monitor and count messages on interfaces in the network. Protocol analyzers
are available from many different vendors.
Contents
2-3
Drive test
2-4
Customer complaints
2-6
OMC-U tools
2-7
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
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Key
Performance Indicators
.................................................................................................................................................................................................................................
Use of KPIs
Key Performance Indicators (KPIs) are calculated using measurements that are
gathered by the OMC-U. The KPIs are used to determine if the network complies to
the levels of performance that are needed.
Key Performance Indicators play an important role in detecting (optimization)
problems. Changes in values of the key performance indicators, especially reaching
thresholds, are often the first indication of an optimization problem.
A KPI value can change suddenly, or gradually, but both types of change can be an
indication that optimization is needed.
Available KPIs
For detailed information on all the available KPIs, refer to UMTS Performance
measurements definitions manual, 401-382-803R0301.
KPIs that can be an indication of a performance problem that needs optimization are:
Handover failure rates

Channel occupancy rates
Dropped RRC connections rate
RAB failure rates
Radio link dropping rates.
Detected problems
KPIs can be useful in detecting all the problems that were mentioned, such as:
RF coverage gaps
Cell breathing
Pilot pollution
Near-far problems
Around-the-corner problems
Hand over problems (failures or ping-ponging)
Missing neighbor cells in the neighboring cell list.
.................................................................................................................................................................................................................................
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Drive
test
.................................................................................................................................................................................................................................
Purpose
Drive tests are performed to measure:
RF spectrum coverage and interference

UTRAN parameters (mobile measurements, protocol messages)
Network quality (call completion, hand over, data rates, voice quality).
When to perform
Drive tests are performed during network deployment and in a live network. During
network deployment, drive tests are used to check basic cell operation and to ensure
clusters and the network meets customer requirements.
During optimization in a live network, drive tests recheck cell performance. During
these tests, neighboring cells must be operational, so cell selection, interference
measurements and handovers can be performed and tested.
After implementing a solution to correct an (optimization) problem, a drive test can be
performed to check if the problem has been solved.
Regular drive tests are also a method for preventive maintenance to detect areas where
services are degrading.
Components
Components of a typical drive test system (picture provided courtesy of Agilent

Technologies):
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
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Drive test
Components of a drive test system are:
UMTS scanner/receiver
UMTS antenna
PC with software for logging the data
UMTS terminal
Vehicle with location/positioning equipment (for example GPS).
Detecting problems
Drive testing can be useful in detecting most problems that occur:
RF coverage gaps
Cell breathing
Pilot pollution
Near-far problems
Around-the-corner problems
Hand over problems (failures or ping-ponging)
Missing neighbors in a neighboring cell list.
Drive testing can also detect:
Poor voice reception quality

Poor data rates.
Analyzing drive test data
Data that is gathered during a drive test can be displayed in real time or stored on the
PC for off-line analysis.
The information must be analyzed to check for performance problems, that can be
solved by network optimization.
Automated tools are needed because a large volume of information is collected.
Automated tools help to sort out the information and draw conclusions from the
information.
Analysis tools can project the collected data on a map that includes characteristics of
the terrain. On the map, details are shown such as coverage strength, and locations
where handovers, cell reselections or dropped calls occur.
This information is used to identify problems and the locations where the problems
occur.
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UM4801-IG.en.A4
2-5
Customer
complaints
.................................................................................................................................................................................................................................
Use of customer complaints
Customer complaints can provide an indication of problems, especially if multiple

complaints can be related to one source. Customer complaints can point to a problem
on a specific location, time or related to a resource.
A customer complaint can be the trigger for further investigation using KPIs or drive
testing.
Trouble tickets
Customer complaints are typically documented as trouble tickets. The form of trouble
tickets (electronic, paper) and the way trouble tickets are stored and handled differs
between operators.
Trouble ticket information
Trouble tickets typically contain the following information:
UE type and model

Type of problem (for example dropped call, poor quality)
Time and place of the problem.
Example
Customers complain regularly about dropped calls in a certain location. Dropped calls
can be an indication of an RF coverage gap or a neighboring cell list problem. So
further investigation of the problem is needed.
Further investigation can determine that the dropped calls always occur when there is a
lot of traffic in the cell. The problem can be the result of an RF coverage gap because
of cell breathing.
Detected problems
Although customer complaints are often not very specific, they can be helpful to detect
all optimization problems.
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UM4801-IG.en.A4
2-6
OMC-U
tools
.................................................................................................................................................................................................................................
OMC-U tools
The OMC-U offers the following tools that can be used in gathering information for
optimization:
RF call trace
OCNS.
RF call trace
RF call trace gathers radio related information associated to one or more cells. RF call
trace collects signaling messages on the Uu, Iub and Iu interfaces.
When an RF call trace is activated for a UE, information about calls established by
that UE is collected, as long as the UE is connected to the tracing RNC. The
information is composed of measurements performed at the UE, the NodeB and the
RNC. All measurements are stored at the RNC until the OMC-U requests a transfer to
the OMC-U.
Use of RF call trace
The operator can use information from RF call traces to:
Verify call establishment

Check performance and maintenance of radio links
Check radio link quality and coverage.
OCNS
Orthogonal Channel Noise Simulator (OCNS) is a tool that simulates traffic on the
downlink. OCNS is activated on the OMC-U and generates downlink interference to
simulate traffic.
The OMC-U administrator can define characteristics of the simulated traffic such as
mode of operation (voice or data), number of users and average power of users.
Use of OCNS
OCNS is a tool that is normally used in a network without traffic. OCNS simulates
traffic during testing before a network is live.
OCNS can also be used to generate additional traffic in a live cell, simulating heavier
traffic loads.
Detected problems
RF Call trace can be useful to detect all optimization problems.

OCNS can be useful to detect Cell breathing.
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
2-7
Overview
.................................................................................................................................................................................................................................
Objectives
This section provides information about tools that can be used during optimization.
Describe the role of tools to analyze information.
Contents
2-9
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
2-8
Data
analysis software
.................................................................................................................................................................................................................................
Need for data analysis software
Data analysis software is needed to process data because a large volume of information
is collected. The software helps to sort out the information, present it to an engineer
and helps the engineer to draw conclusions.
The software also allows an operator to show the consequences of changes that are
made to the network.
Data analysis software is used in:
Network design optimization

Live network performance optimization.
Inputs for analysis software tools
Data analysis tools can project the collected data on a map that includes characteristics
of the terrain. On the map, details are shown such as coverage strength, and locations
where handovers, cell reselections or dropped calls occur.
To show and analyze information, inputs are needed such as:
Maps (with terrain features and roads)

Location and orientation of sites
Parameter settings for cells, antennas and sites (power, antenna tilts)
Drive test data
Performance measurements.
Benefits of data analysis software
Data analysis software helps an engineer to:
Identify and locate a problem

Determine the source of a problem
Find solutions
Predict the effects of implementing a solution.
Predict effect of changes
Optimization software predicts the effects of changes (for example in power level or
antenna tilt). An engineer can easily try different options. This helps an engineer to
determine what is the best solution to correct an optimization problem.
Output of analysis tools
Data analysis tools can provide output on performance in different forms, but most
commonly used are outputs in tables and graphical outputs. Especially graphical output
clearly shows problem areas in a network.
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
2-9
Typical output from data analysis software and illustrates a network before and after
optimization:
Before optimization
Optimizated design
The dark lines indicate areas that have no coverage. Changes in the shade of the
antennas indicate changes in antenna tilt.
Analysis tool availability
Many tools are available for analyzing information. The main input for many
commercially available analysis software tools is drive test data. But also other sources
of input can be used.
Besides commercially available software tools, also many proprietary tools are
available.
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
2-10
Key capabilities
To be able to handle the large volumes of data from many sources with different
formats, data analysis tools must support key capabilities such as:
Interfaces to different vendors of drive test equipment, protocol analyzers and

measurement programs
Open interfaces
Multiple technologies
Interfaces to databases to retrieve and store data
Synchronization of data from different sources to remove timing variations
Database querying and filtering to reduce data volumes.
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
2-11
Exercises
.................................................................................................................................................................................................................................
Exercises
Which of the following RF problems can OCNS help to detect?

a
Cell breathing
Missing neighbors
Pilot pollution
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UM4801-IG.en.A4
2-12
3 ommon optimization problems

C
and their solutions
Overview
.................................................................................................................................................................................................................................
Objectives
This lesson describes typical problem areas that can be addressed by optimization and
provides possible solutions for the problem.
After completing this lesson, you will be able to:
Describe and define the problems

Describe how the problem shows itself in a network
Explain the consequences for the network and the users
Suggest possible solutions.
Since optimization usually is a trade-off, keep in mind that the possible solutions that
are given may solve that particular problem, but at the same time may introduce a
problem elsewhere.
Contents
RF coverage problem
3-2
3-4
3-6
Near-far problem
3-8
3-9
Handover problem
3-10
3-11
Exercises
3-13
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UM4801-IG.en.A4
3-1
RF
coverage problem
.................................................................................................................................................................................................................................
Definition
The RF coverage area is the area where two conditions are met:
Pathloss < maximum allowed pathloss

Ec/Io > minimum signal-to-noise ratio.
Pathloss and Ec/Io depend on the services and quality that is defined for a network and
can be checked using drive tests. The user equipment receive power is not an accurate
measure of pathloss for spread spectrum technologies. The user equipment may have
strong receive power due to many overlapping sectors, but no pilot fulfills the
above-mentioned coverage conditions. Therefore, the Ec/Io ratio and the Ec signal
strength (connected to the pathloss) of the Primary Common Pilot Channel are used as
accurate measures for RF coverage.
Optimization goal
The goal is to close RF coverage gaps and maximize RF coverage. Or to be more

precise, maximize RF coverage, while continuing to comply to other requirements.
Increasing RF coverage must not mean other requirements such as interference levels
are compromised.
If RF coverage gaps can not be closed, it may be possible to move an RF coverage
gap from an area with high traffic volumes to an area with low traffic volumes. This
does not solve the RF coverage problem itself, but lowers the impact of a gap.
Detection of the problem
There are several ways in which RF coverage problems show themselves in the
network.
These include:
Dropped calls
Failed handovers.
Information sources
The following information sources are used to detect RF coverage problems:
Drive test
Key performance indicators
Customer complaints.
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UM4801-IG.en.A4
3-2
RF coverage problem
Possible solutions
Possible solutions for RF coverage problems are:
Antenna tilt or reorientation

Power increase
New antenna or new cell site.
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UM4801-IG.en.A4
3-3
Cell
breathing problem
.................................................................................................................................................................................................................................
Definition
Cell breathing is the growing and shrinking of an RF coverage area, depending on the
network load.
An increase of the network load increases network interference. Higher interference
lowers the quality of service especially at the initial cell coverage border, thus the
coverage area shrinks. To remain connected, power levels must increase. When power
can not be increased further, a handover is needed.
A low network load leads to low network interference, which increases cell coverage.
This can result in neighboring cells not being used because the mobiles stay connected
to the original cell and no handovers occur.
Cell breathing:
Cell at 30 % capacity
Cell at 60 % capacity
Traffic needed during optimization
Cell breathing occurs when the network is loaded, so RF optimization must be

performed on a loaded network. The network can be loaded with live traffic or
simulated traffic.
To simulate (additional) traffic on the downlink, the Orthogonal Channel Noise
Simulator (OCNS) can be activated on the OMC-U to generate downlink interference.
On the uplink, an attenuator attached to the user equipment simulates the loading.
Optimization goal
The goal is to ensure that high load situations do not lead to RF coverage gaps. At the
same time, low load situations should not create large overlaps in cell coverage, which
may lead to pilot pollution or unwanted handover behavior.
In both high and low load situations, the network must have sufficient coverage and
the network must be used efficiently.
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UM4801-IG.en.A4
3-4
There are several ways in which cell breathing problems are manifest in the network.
These include:
Dropped calls
Poor quality, especially at cell edges (during high traffic loads)
Appearance of RF coverage gaps (during high traffic loads)
Failed handovers
No handover to neighboring cells (during low traffic loads)
Excessive or unexpected handovers (during high traffic loads)
Pilot pollution (during low traffic loads).
Information sources
The following information sources are used to detect cell breathing problems:
Drive tests
Possible solutions
Possible solutions for cell breathing are:
Increase coverage area:

Antenna downtilt or reorientation
Power increase.
New antenna or new cell site.
Change handover parameters
Change neighboring cell list.
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UM4801-IG.en.A4
3-5
Pilot
pollution problem
.................................................................................................................................................................................................................................
Definition
Pilot pollution is interference caused by overlapping pilots with similar signal

strengths.
The lack of a dominant pilot causes low Ec/Io ratios. Problem areas with low Ec/Io
ratios may be misinterpreted as pilot pollution areas and lead to iterative drive testing
and unnecessary parameter changes in attempts to establish a dominant pilot.
If a pilot has:
Insufficient Ec signal strength (extensive pathloss), the problem area is considered

as a RF coverage hole
Sufficient Ec signal strength (low pathloss), the problem area has pilot pollution.
An optimization engineer needs to determine whether the Ec/Io ratio is poor due to
excessive pathloss or pilot pollution.
Pilot pollution is also considered if the number of present pilots is greater than the
actual active set size of the user equipment. Present pilots which cannot be added into
the active set cause interference.
Another aspect of interference is multipath reception. Each received pilot is
accompanied by 2-3 strong multipaths. The user equipment uses a rake receiver to
exploit multipath reception. Since the rake receiver has a limited number of fingers,
unused multipaths act as interference. Consequently, a six-finger rake receiver is fully
occupied when receiving three pilots (each with 2 multipaths). Any additional pilots
and multipaths are interference. Common trouble spots are bridges, upper floors in
buildings, elevated highways, street intersections, and large bodies of water.
Optimization goal
The goal is to minimize pilot pollution. Coverage of the dominant pilot must be
increased and coverage of the weaker pilots (which cause interference) must be
decreased. At the same time, continuous coverage through the soft handover must be
ensured.
There are several ways in which pilot pollution problems show themselves in the
network.
These include:
Dropped calls
Handover failures
Increased interference
Decreased capacity.
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
3-6
Information sources
The following information sources are used to detect pilot pollution problems:
Drive tests.
Possible solutions
Possible solutions for pilot pollution problems are:
Antenna tilt and azimuth rotation

P-CPICH channel power changes
Change neighboring cell lists.
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
3-7
Near-far
problem
.................................................................................................................................................................................................................................
Definition
Near-far problems occur when user equipment near the cell site transmits on high
power. This creates excessive interference for user equipment that is located far away
from the cell site.
Optimization goal
The goal of the cell site is to receive all user equipment at equal signal strengths.
Therefore, power control must be tightly controlled. Fast closed loop power control is
needed to direct mobiles to power up or power down very quickly. The optimization
goal is to ensure that all power control algorithms are working properly. Power control
parameters are tuned only when there are obvious power control failures.
There are several ways in which near-far problems show themselves in the network.
These include:
High interference
Node B always transmits on full power despite satisfying block error rates
User equipment always transmits on full power despite satisfying block error rates.
Information sources
The following information sources are used to detect near-far problems:
Drive test
Possible solutions
Possible solutions for near-far problems are:
Changing power control parameters.
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UM4801-IG.en.A4
3-8
Around-the-corner
problem
.................................................................................................................................................................................................................................
Definition
Around-the-corner problems occur when user equipment travels beyond an obstruction

where there is significant downlink interference from a new sector with low pathloss.
The downlink degrades momentarily until the handover is performed or the downlink
power control reacts to compensate the interference.
When the user equipment goes into handover with the new cell site, fast power control
is needed to quickly reduce cell site transmit power.
The around-the-corner problem is a continual and unavoidable issue. Known trouble
spots are elevated highways and street intersections.
Optimization goal
The goal is to optimize the power control mechanism.

The optimization goal is similar to the near-far goals.
There are several ways in which around-the-corner problems show themselves in the
network.
These include:
High interference
Unusual handover behavior.
Information sources
The following information sources are used to detect around-the-corner problems:
Drive tests
Key performance indicators.
Possible solutions
Possible solutions for around-the-corner problems are:
Changing power control parameters

Changing handover parameters.
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UM4801-IG.en.A4
3-9
Handover
problem
.................................................................................................................................................................................................................................
Definition
Unnecessary delays in handovers may cause uplink/downlink interference. Quick

handovers are required when there are rapid changes in pathloss between the user
equipment and the sector due to fading. Also, unnecessary handovers due to
non-contiguous UMTS coverage or pilot pollution lead to excessive handover activity.
Optimization goal
The goal is to optimize handover performance by careful selection of thresholds and

timers.
Handovers require signaling resources, and increase downlink interference, so
excessive handover activity must be minimized. Time delays due to resource allocation
(channel units, transmission links to RNC, OVSF codes) degrade call quality and
reduce the throughput of data calls.
There are several ways in which handover problems show themselves in the network.
These include:
Dropped calls (because of handover failure)

Ping-ponging (frequent handovers between 2 cells).
Information sources
The following information sources are used to detect handover problems:
Drive test
Key performance indicators.
Possible solutions
Possible solutions for handover problems are:
Adjust handover parameters

Change the neighboring cell list.
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
3-10
Missing
neighbors problem
.................................................................................................................................................................................................................................
Definition
A neighboring cell list contains the cell identifiers to which a handover is allowed. The
list is kept in the RNC and is transmitted to the UE. The UE measures signals only
from the neighboring cell list and uses these measurement for power control and
handovers. A handover can therefore only occur to a cell that is in the neighboring cell
list of a UE, so setting up proper neighboring cell lists is very important.
Missing neighbors are pilots that are not in the neighboring cell list. When pilots are
received that are not in the neighboring cell list, these pilots cannot be added to the
active set and thus these pilots will cause interference. It is important that all received
UMTS sectors are either eliminated or declared in the neighboring cell list.
Optimization goal
The goal is to optimize the neighboring cell lists. Received pilots must either be
eliminated or declared in the neighboring cell list. They must not be ignored.
There are several ways in which missing neighbor problems show themselves in the
network.
These include:
Dropped calls (when neighboring cell list is too short and UE can not handover to
another cell)
High interference levels (UE transmits at high power levels to serving cell, because
it can not handover to another cell)
Unusual handover behavior (no handovers are performed from one cell to another
cell).
Uneven traffic distribution (UEs stay with a cell and are not handed over to a
neighboring cell).
Information sources
The following information sources are used to detect missing neighbors problem:
Drive test
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
3-11
Possible solutions
Possible solutions for missing neighbor problems are:
Updating the neighboring cell list to include or exclude a pilot.

Change RF coverage, so pilots are not received anymore or pilot reception is
improved:
Adjust power levels
Change antenna orientation or tilt.
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
3-12
Exercises
.................................................................................................................................................................................................................................
Exercises
What is the consequence of cell breathing?

a
Improvement of quality at cell edges
RF coverage area shrinks with increased load
Interference due to overlapping pilots
UEs near the cell site transmit on high power, creating excessive interference
b
2
Which of the following may solve the around-the-corner problem?

a
Change neighboring cell list
Change P-CPICH channel power
Change antenna orientation or tilt
Change handover parameters
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
3-13
U TRAN Signaling
4
Overview
.................................................................................................................................................................................................................................
Objectives
Place the UTRAN protocols and channels in their architectural context

Contents
4-2
4-3
4-5
4-7
4-10
4-11
4-12
4-15
Exercises
4-18
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
4-1
UTRAN Signaling

Overview
.................................................................................................................................................................................................................................
Objectives
After completion of this section, you will be able to:
describe the protocols of the air interface

match these protocols to their correct layer in the protocol architecture of the air
interface
explain how the layers communicate with one another by the use of channels.
Contents
4-3
4-5
4-7
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
4-2
UTRAN Signaling
Protocols
of the air interface
.................................................................................................................................................................................................................................
Logical structure of the air or Uu interface (PS example)
The following illustration shows the UTRAN protocol architecture (for DCH) with the
protocols of the Uu highlighted.
IP
SM
SM
PMM
PMM
PDCP RRC
RRC
RLC
PDCPGTP-U
RLC
MAC
MAC
Phy -up
ALCAP
ALCAP
STC.2 NBAP
FP
PHY
PHY
SSCF-UNI
SSCOP
SSCOP
AAL5
AAL5
AAL2
Phy-up
NBAP STC.2
SSCF
-UNI
UDP
FP
IP
GTP-U
RANAP RANAP
SCCP
SCCP
MTP3-b
MTP3-b
SSCF
-N
SSCF
-N
UDP
IP
SSCOP SSCOP
AAL2
AAL5
AAL5
ATM
ATM
ATM
E1/ STM
-1
-1
STM
STM-1
Control plane
User plane
UE
Uu
Node B
Iub
RNC
Iu-ps
SGSN
Description
The following table lists the protocols of the Uu and introduces the functions each
performs.
Part
Description
Radio Resource Control
The RRC controls the connection between UE and

UTRAN (setup, maintenance and teardown). Secondly,
RRC provides the means for the transmission of NAS
signaling. Finally, it is used by the Radio Resource
Management algorithms.
Packet Data Convergence

Protocol
The PDCP provides header compression and

decompression of IP data streams. It also transmits user
data from the non-access stratum to the RLC layer and
vice versa.
Radio Link Control
The RLC provides functions related to data transfer, such

as segmentation and reassembly, in-sequence delivery,
error-correction and flow control. Three modes are
provided: transparent, acknowledged and
unacknowledged.
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
4-3
UTRAN Signaling
Part
Description
Medium Access Control
The MAC prepares transport blocks for most efficient

transfer over the air. The functions include scheduling,
multiplexing, channel type switching, UE identification
(on common channels) and transport format selection on
a frame-by-frame basis.
The MAC is responsible for mapping logical channel
onto the appropriate transport channel.
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
4-4
UTRAN Signaling
Radio
interface protocol architecture
.................................................................................................................................................................................................................................
A layered architecture
The radio protocol architecture in the UTRAN is layered.
The top layer (layer 3) is the network layer and includes the RRC and the user
traffic
below that is layer 2 or the data link layer,
Layer 2 is split into the following sub-layers:
Medium-Access Control (MAC)
Radio Link Control (RLC)
Packet Data Convergence Protocol (PDCP)
Broadcast/Multicast Control (BMC).
the bottom layer is the physical layer (layer 1).
Layer 3 and the RLC are divided into Control (C) and User (U) planes. The PDCP and
the BMC exist in the U plane only.
In the C plane, Layer 3 is partitioned into sub-layers where the lowest sub-layer which
is called the Radio-Resource Control (RRC), interfaces with Layer 2 and terminates in
the UTRAN.
Higher-layer signaling, such as Session Management (SM)Mobility Management (MM)
and Call Control (CC), belongs to the non-access stratum, is not terminated in the
UTRAN and thus not discussed in this topic.
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
4-5
UTRAN Signaling
Structure of radio protocol architecture
The following figure illustrates the logical structure of the radio protocol architecture:
C-plane signaling
GC Nt DC
U-plane information
control
Layer 3
control Radio Resource Control

(RRC)
control
PDCP
L2/PDCP
DCP
BMC
RLC RLC
RLC
RLC
RLC RLC
RLC
Medium Access Control (MAC)
Physical Layer (PHY)
L2/BMC
RLC
L2/RLC
Logical
Channels
L2/MAC
Transport
Channels
L1
Physical
Channels
Explanation of overall protocol structure
Each block in the previous figure represents an instance of the respective protocol.
Service Access Points (SAP) for peer-to-peer communication are marked with ovals at
the interface between sub-layers. The SAP between the MAC and the physical layer
provides the transport channels. The SAPs between the RLC and the MAC sub-layer
provide the logical channels. In the C-plane, the interface from RRC to higher layers
(CC, MM) is defined by the General Control (GC), Notification (Nt) and Dedicated
Control (DC) SAPs.
The connections between the RRC and the MAC as well as the RRC and L1 provide
local inter-layer control services.
Equivalent control interfaces exist between:
The RRC and the RLC sub-layer

The RRC and the PDCP sub-layer
The RRC and the BMC sub-layer.
These interfaces allow the RRC to control the configuration of the lower layers. For
this purpose separate Control SAPs are defined between the RRC and each lower layer
(PDCP, RLC, MAC and L1).
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
4-6
UTRAN Signaling
Service
access points
.................................................................................................................................................................................................................................
The layers provide services to the layer above, and use the services of the layer below.
These services are provided through Service Access Points, which provide different
kinds of channels for communications. The channels are divided into four broad
categories, depending on which layer interface provides them. These categories are:
Radio Bearers provided by the RLC

Logical Channels provided by the MAC to the RLC
Transport Channels provided by the PHY to the MAC
Physical Channels provided to the PHY.
The SAPs and their position between the layers are illustrated in the following figure.
L
a
y
e
r
M
a
n
a
g
e
m
e
n
t
Radio Resource
Control (RRC)
L3
SAPs
Radio Link Control (RLC)

L2
SAPs

L2
SAPs
Physical Layer
L1
SAPs
Air
What are the different channels for?
The different channels provide the following different services.
The logical channel service contains the type of information that is transferred over
the radio link. For example, the DTCH carries the actual user data; the BCCH
provides system information to all users in a cell.
The transport channel service defines how and with what characteristics (with
which QoS) data is transferred over the radio link. Every transport channel has a
transport format assigned to it which contains information such as channel coding,
interleaving and rate matching.
The physical channel service provides the means by which the UE is radio-linked
with the Node B.
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
4-7
UTRAN Signaling
Channel mapping
For each of the channel categories, there is a number of types, each with different
characteristics. The Radio Bearers map directly to the Logical Channels; the Logical
Channels map to the Transport Channels; and the Transport Channels map to the
Physical Channels.
The following illustration shows the relationships between channels linking different
protocol layers.
Physical channels
Downlink
Uplink
P-SCH
S-SCH
Birirectional
P-CPICH
Logical channels
Transport channels
S-CPICH
BCCH
BCH
P-CCPCH
PCCH
PCH
PICH
CCCH
FACH
S-CCPCH
CTCH
RACH
PRACH
DCCH
DTCH
AICH
DCH
DPDCH
DPCH
DPCCH
DSCH
PDSCH
CPCH
PCPCH
Transport channels are mapped to physical channels as shown in the illustration above.
There are many physical channels which do not carry higher-layer traffic; some are
associated with traffic-carrying channels, while others are necessary for cell discovery
by the UE and channel estimation.
Multiple transport channels can be multiplexed onto a single physical channel, or
conversely, one transport channel can be transferred over multiple physical channels
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
4-8
UTRAN Signaling
(multicode). PCH and FACH can be multiplexed onto the same S-CCPCH or can each
be transferred over separate S-CCPCHs.
Associated channels are used as follows:
PICH indicates in an efficient manner that information for a mobile will shortly be
transferred on the PCH transport channel
AICH indicates that an access preamble has been received, and that the UE can
stop ramping up its power, or (for PCPCH) that a collision detect preamble has
been received and resolved
DPCCH carries power control information for associated channels as well as TFC
indication for DPDCH and PDSCH, and pilot and feedback information. The
shared channels are power controlled, so a UE which uses them must also have a
dedicated channel set up and associated with them. This DCH can be of very low
bandwidth compared to the shared channel, and may well carry the DCCH.
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
4-9
UTRAN Signaling

Overview
.................................................................................................................................................................................................................................
Objectives
After completion of this section, you will be able to:
Contents
4-11
4-12
4-15
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
4-10
UTRAN Signaling
RRC
Connection and Signaling Connection
.................................................................................................................................................................................................................................
Definitions
RRC connection An RRC connection is a point-to-point bi-directional connection

between RRC peer entities on the UE and the UTRAN sides.
Signaling connection An acknowledged-mode link between the UE and the CN to
transfer higher layer information between the entities in the non-access stratum.
The signaling connection is made up of an RRC and a RANAP connection.
Signaling connection
Consisting of an RRC (signaling) connection and a RANAP (signaling) connection, the

signaling connection provides the resources necessary for all signalling messages
between the UE and the core network (MSC or SGSN). Such signaling messages could
be for example, session management messages, such as a PDP context request; or
Mobility Management messages, such as those used in handover signaling.
The following illustration shows the RRC and the RANAP connections that make up
the signaling connection.
Signaling Connection
RANAP Connection
RRC Connection
Relay
RRC
UE
RRC
Uu
Node B
Iub
RNC
RANAP
RANAP
Iu
SGSN\MSC
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UTRAN Signaling
Signaling
radio bearers
.................................................................................................................................................................................................................................
Definitions
Signaling radio bearer The radio bearers available for transmission of RRC messages
are defined as signalling radio bearers.
Signaling connection An acknowledged-mode link between the UE and the CN to
transfer higher layer information between the entities in the non-access stratum (via
RRC and RANAP).
RRC connection establishment in DCH state
This example shows the steps taken during the establishment of an RRC connection in
DCH state.
Node B
Serving RNS
UE
Serving RNC
1. CCCH: RRC Connection Request

Select L1 +L2
parameters
2. Radio Link Setup Request
3. Radio Link Setup Response
4. ALCAP Iub Data Transport Bearer Setup
5. Downlink Synchronization
6. Uplink Synchronization
7. CCCH: RRC Connection Setup
8. DCCH: RRC Connection Setup Complete
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UTRAN Signaling
Steps of the RRC connection establishment
The following is a description of the RRC connection establishment process:

.................................................................................................................................................................................................
The UE initiates the set-up of an RRC connection by sending an RRC message

Connection Request on the CCCH.
.................................................................................................................................................................................................
After performing Call Admission Control (CAC), the SRNC decides to use a DCH for
this RRC connection, allocates RNTI and radio resources for the RRC connection.
When a DCH is to be set-up, an NBAP message Radio Link Setup Request is sent to
the Node B.
.................................................................................................................................................................................................
The Node B allocates resources, starts PHY reception, and responses with the NBAP
message Radio Link Setup Response.
.................................................................................................................................................................................................
The SRNC initiates the set-up of an Iub data transport bearer using the ALCAP
protocol. The request for the set-up of an Iub data transport bearer is acknowledged by
the Node B.
.................................................................................................................................................................................................
The Node B and the SRNC establish synchronism for the Iub and Iur data transport
bearer by means of exchange of the appropriate DCH frame protocol frames downlink
synchronization.
.................................................................................................................................................................................................
The Node B and the SRNC establish synchronism for the Iub and Iur data transport
bearer by means of exchange of the appropriate DCH frame protocol frames uplink
synchronization. Then the Node B starts downlink transmission.
.................................................................................................................................................................................................
The message RRC connection setup is sent on a CCCH from the SRNC to the UE.
.................................................................................................................................................................................................
The Message RRC connection setup complete is sent on a DCCH from the UE to the
SRNC.
Signaling radio bearers per RRC connection
4 signaling radio bearers are set up per RRC connection.
2 signaling radio bearers for transport of RRC generated signaling messages.
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
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UTRAN Signaling
The 2 signaling radio bearers are for transferring messages thus:
1 for transferring messages through an RLC UM entity and
1 for transferring messages through an RLC AM entity.

1 signaling radio bearer for transferring NAS messages set to high priority by the
higher layers (RLC AM)
And 1 signaling radio bearer for transferring NAS messages set to low priority
by the higher layers (RLC AM)
Subsequent to the establishment of the signaling connection zero to several
signaling radio bearers may be set up for transferring RRC signaling messages
using transparent mode RLC (RLC TM entity).
Signaling radio bearer configuration at the UE
The RRC on the UE side configures L1 and MAC and creates the new RLC entities
with the parameters given by the network-side RRC.
The following illustration shows the newly created signaling radio bearers after the
creation of the RRC connection.
C-plane signaling
U-plane information

(RRC)
control
control
control
control
Signaling
Radio
Bearers
New RLC
entities
RLC
RLC
RLC
RLC
MAC
parameters
L1
Parameters
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4-14
UTRAN Signaling
Radio
bearer establishment
.................................................................................................................................................................................................................................
Definitions
Radio bearer A service provided by the RLC layer for transfer of user data between
UE and SRNC.
Radio access bearer The service that the access stratum provides to the non-access
stratum for transfer of user data between UE and CN. Consists of radio bearer
service and Iu bearer service. Known by RAB identifier (RAB ID).
Radio Access Bearer establishment
This example shows the steps involved in the establishment of a Radio Access Bearer.
UE
Node B
RNC
MSC
RANAP
RAB Assignment Request
ALCAP
ERQ (Establish Request)
ALCAP
NBAP
RL Reconfigure Prepare
ECF (Establish Confirm)
NBAP
RL Reconfigure Ready
ALCAP
ERQ (Establish Request)
ALCAP
ECF (Establish Confirm)
FP DL Synchron.
FP UL Synchron.
NBAP
RL Reconfigure Commit
RRC RB Setup Request
DCCH
RRC RB Setup Complete
DCCH
RANAP
RAB Assignment Response
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UTRAN Signaling
Radio Access Bearer establishment process
The following is a description of the Radio Access Bearer connection establishment

process:
.................................................................................................................................................................................................
The SGSN initiates the process by sending a RAB assignment request to the RNC
indicating the RAB configuration and also passing the UL GTP tunnel Paramaters.
.................................................................................................................................................................................................
The UE already has a Radio Link setup, this procedure requires that a DTCH be added
to the configuration, therefore the RNC sends a RL reconfigure request to the Node B.
The Node B confirms with RL Reconfigure Ready, but does not implement the changes
yet.
.................................................................................................................................................................................................
Once the RL has been reconfigured in the Node B, the RNC sets up the AAL2 bearer
to carry it. This is done via ALCAP Establish procedures and is followed by FP
synchronisation.
.................................................................................................................................................................................................
When the AAL2 connection is ready, the RNC instructs the Node B to commit the
changes it had prepared in the reconfiguration. The Commit message indicates the
Frame number at which the change should occur.
.................................................................................................................................................................................................
The UTRAN has been configured for the new DTCH, so the UE can now be instructed
to set up the Radio Bearer. The RNC does this via an RRC RB set-up request. This
includes the same CFN as indicated to the Node B.
.................................................................................................................................................................................................
Once the UE has configured the RB, it returns a confirmation message in the form of
an RRC RB set-up Complete.
.................................................................................................................................................................................................
Reception of the set-up complete message by the RNC indicates that RAB assignment
procedure is complete, it indicates this back to the SGSN via a RANAP RAB
assignment response, that also includes the DL addressing for the GTP-U connection.
.................................................................................................................................................................................................................................
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UTRAN Signaling
Radio Access Bearer establishment
The following illustration shows the newly created radio bearer after the creation of the
Radio Access Bearer.
C-plane signaling
U-plane information
New Radio
Bearer

(RRC)
PDCP DCP
control
control
BMC
RLC
RLC
RLC
RLC
RLC
New RLC
entity
MAC
parameters

L1
Parameters
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UTRAN Signaling
Exercises
.................................................................................................................................................................................................................................
Exercises
Where is the NBAP terminated?

a
UE and Node B
Node B and RNC
UE and RNC
RNC and RNC
b
2
What kind of channel is the FACH?

a
Physical
Transport
Logical
Bearer
b
3
Which channel carries the pilot?

a
P-CPICH
PRACH
P-CCPCH
AICH
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Part II: Optimization process
Overview
.................................................................................................................................................................................................................................
Objectives
Describe when optimization is performed during a network lifecycle and the phases
of the optimization process
Describe what site readiness entails
Describe the optimization planning phase
Describe the RF optimization execution phase.
Contents
Lesson 5, Optimization process
5-1
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UM4801-IG.en.A4
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O ptimization process
5
Overview
.................................................................................................................................................................................................................................
Objectives
Describe when optimization is performed during a network lifecycle and the phases
of the optimization process
Describe what site readiness entails
Describe the optimization planning phase
Describe the RF optimization execution phase.
Contents
Lifecycle
5-2
5-4
5-7
5-9
5-11
5-13
5-16
Information gathering
5-18
Information analysis
5-19
Exercises
5-20
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Lifecycle
.................................................................................................................................................................................................................................
Network lifecycle
Stages of the lifecycle of a network:
Network design
Planning
Optimization
Implementation
Acceptance
criteria met?
Y
Network design
& implementation
Live network
In service
optimization
Network lifecycle stages
This shows the stages in the lifecycle of a network and the place of optimization in the
lifecycle:
.................................................................................................................................................................................................
Create a design for a UMTS network.

The design is typically created using (RF) design software.
.................................................................................................................................................................................................
Optimize the design of the network.

The design is typically optimized for coverage or capacity using optimization software
that provides recommendations for:
Antenna tilt and orientation

Power levels.
.................................................................................................................................................................................................
Sites are planned and engineered according to the network design.
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Lifecycle
This translates the design into the real environment. This can mean that there are
differences between the design and the planned site.
The data from the planned site is used as input for optimization.
.................................................................................................................................................................................................
During implementation the sites are built.

This can mean that there are differences between the planned site and the completed
site.
The data from the completed site is used as input for optimization.
.................................................................................................................................................................................................
When a site is completed, drive tests are usually started, to test basic operation. Data
from the drive tests, together with installation and parameter data from the site, is used
as input for optimization.
Refer to Drive test optimization process
.................................................................................................................................................................................................
When all sites are completed and tested, final (drive) tests are performed to check if
the network complies to the customers requirements.
If the customer accepts the network, the network goes live and commercial use can
begin.
.................................................................................................................................................................................................
In the live network, the continuous process of in-service optimization now begins.
In-service optimization can result in the need to update the network design to include
new cells, thus restarting this process.
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Optimization
process phases
.................................................................................................................................................................................................................................
Objectives
This topic shows the stages of the optimization process in a live network.
Site readiness checks must have been performed before optimization starts.
Optimization process flow
Optimization process flow:

Begin
Gather information
Analyze information
Optimization
problem?
Sufficient
information?
Identify reason
Determine solution
Implement solution
Gather and analyze

information
Problem
solved?
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Optimization process stages
The optimization process consists of the following stages:

.................................................................................................................................................................................................
Collect information.
Result: Main information sources are:
Drive tests
Customer complaints
Performance measurements and KPIs.
.................................................................................................................................................................................................
Analyze information to determine if the network complies to requirements.

Result: Use automated (computer) tools to handle large quantities of complex data.
.................................................................................................................................................................................................
Determine if a problem is an optimization problem.

Result: For example, make sure the problem is not a fault.
.................................................................................................................................................................................................
If needed, gather additional information.

.................................................................................................................................................................................................
Identify the reason for the problem.

Result: For example:
Capacity
RF Coverage
Cell breathing.
.................................................................................................................................................................................................
Determine solutions for the problem.

Result: Typically there are multiple solutions to solve a problem. Choose the best
solution, for example based on:
Cost of implementation
Easy of implementation
Chance of success.
.................................................................................................................................................................................................
Implement the solution that was chosen.

Implement only one solution at a time.
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Result: Implementation can range from a simple change of an OMC parameter to

the entire process of design, planning, engineering and optimization and
commissioning of new cells and sites.
.................................................................................................................................................................................................
Gather and analyze information.

Focus on the problem and the solution that was implemented.
.................................................................................................................................................................................................
When ...
then ...
the problem is solved,
go to Stage 1.
the problem is not solved,
Restore the original settings when parameters were

changed.
go to Stage 6.
Continuous optimization
This process has a Beginning and no End.

Optimization starts when a network goes live and never stops. Circumstances in a live
network always change and therefore optimization can not stop.
After an optimization problem has been solved, the optimization cycle continues,
detecting and solving other optimization problems.
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Drive
test optimization process
.................................................................................................................................................................................................................................
Objectives
Before a network takes on live traffic, optimization using drive tests is usually
performed. These drive tests are performed to correct problems and to prove that the
network meets customer requirements.
Stages
The following is the optimization process that is performed prior to a network being
commercially deployed:
.................................................................................................................................................................................................
Perform site readiness checks.

This ensures all cells are operating as required.
Site readiness checks include:
Spectrum clearance,
to ensure no external interferences are present and sufficient guard band are obeyed
Antenna checks,
to ensure that the antenna system is properly installed (tilt, azimuth, cabling)
Sector verification,
to ensure basic functionality of a sector (call processing, hand overs).
.................................................................................................................................................................................................
Plan optimization.
Ensure the system and tools are ready and available for drive test optimization.
This includes:
Check proper RF parameter settings

Check proper initial neighboring cell list settings
Check availability of tools, equipment and personnel
Define clusters
Plan routes for drive testing.
.................................................................................................................................................................................................
Perform cluster optimization using drive tests.

This includes:
Define clusters (group of cells)

Unloaded cluster optimization,
to identify RF coverage holes, hand over regions and pilot coverage areas
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UM4801-IG.en.A4
5-7
Loaded cluster optimization,

to measure effects of cell breathing
Cluster performance verification,

to prove network meets customer criteria.
.................................................................................................................................................................................................
Perform system verification,

to prove the entire network (all clusters) meets customer exit criteria.
Result
The network is now ready for live traffic testing which leads into commercial service.
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Planning
and preparation (site readiness)
.................................................................................................................................................................................................................................
Introduction
Before optimization is performed, site readiness checks should be performed. These

checks ensure that all cells are operating as required.
Important:
Site readiness checks are usually performed after a new network or new cells are
deployed and before the network goes operational. When they have been performed
and satisfactory performance can be guaranteed, the checks do not have to be made
anymore.
Checks
Site readiness checks include:
Spectrum clearance
Antenna check
Sector verification.
Spectrum clearance
Spectrum clearance ensures no external interference is present and sufficient guard

bands are obeyed.
Detection of interference can be very time-consuming and difficult once the UMTS
system is up and running. It is desirable to have a high degree of confidence that the
spectrum is cleared prior to any testing.
Antenna check
Antenna checks ensure that the antenna system is properly installed.

Proper installation must be checked with regard to:
Type of antenna
Height of antenna
Tilt and azimuth of the antenna
Cabling.
Sector verification
Sector verification ensures the basic functionality of a sector. This includes basic call
processing and handovers. Measurements are made on UMTS signal levels to verify
that each sector is transmitting with the appropriate power levels and the correct
scrambling code. The sector verification tests are used to detect hardware, software,
configuration and parameter errors.
The sector tests are performed using measurement software including a UMTS test
terminal. Once all data from the sector tests have beencollected, the measurement data
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
5-9
can be post-processed. If sector problems do occur, they need to be remedied and the
tests repeated until they are successful.
Baseline existing system
The objective of baselining the existing system is to collect the RF performance

metrics of the existing UMTS system equipment. Baseline driving should be performed
prior to any RF optimization activity and involves measuring the Key Performance
Indicators. It is important to keep the drive routes and KPIs identical for performance
validation and comparison purposes.
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Optimization
planning
.................................................................................................................................................................................................................................
Introduction
The optimization planning phase ensures system and tool readiness for RF optimization
before beginning the actual drive testing.
Perform RF parameter audit
At the beginning of the RF optimization process, RF parameters must be inspected for

consistency with the UMTS parameter catalogue.
Validate initial neighbor lists
An important step in the RF optimization planning phase is neighbor list verification.

The complete neighbor lists in the UMTS network are required to compare the
neighbor relations with network design plots. Neighbor relations need to be verified for
recent updates, validity and appropriateness. The recommended strategy is to have a
minimum number of neighbor relations in the neighbor lists.
Tool readiness
The drive test and post-processing tools need to be prepared for optimization.
Define clusters
Approximately 15-19 cell sites should be combined into one cluster. The actual number
used is based on network expansion as well as on the topographical environment. The
clusters are selected to provide a center cell site with two rings of surrounding cell
sites as shown in the figure below.
It may be worthwhile to utilize natural barriers such as hills and water bodies for
cluster separation to minimize overlap and influence between the clusters. A little cell
site overlap should remain between each cluster to ensure continuity across the
boundaries.
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UM4801-IG.en.A4
5-11
The following figure shows
B
1
2
A
9
3
4
5
11
10
8
7
6
Drive route planning
Drive routes need to be defined for the following:
Sector Verification
Cluster Optimization
System Verification.
Planning drive routes for Sector Verification
Each cell site is driven approximately around the entire cell site. The selected drive
route should maintain a distance equal to 1/2 of the cell site radius. Sector drive routes
usually do not require customer approval.
Planning drive routes for Cluster Optimization
The routes for Cluster Optimization should consist of major roads, highways and
hotspots. Total time to drive all routes in a typical cluster should be approximately 6 to
8 hours.
One control route per cluster is chosen to verify system performance. A control route is
a subset of the optimization route and should be limited to about 1 to 2 hours.
Additional border routes are chosen to verify system performance on overlapping
cluster regions. A border route is chosen by the way it crosses the cluster borders
without going into the cluster areas.
Planning drive routes for System Verification.
The System Verification drive routes are used to collect the metrics for the Exit
Criteria. The routes are a combination of the cluster control routes and routes between
the individual clusters.
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5-12
Perform
cluster optimization
.................................................................................................................................................................................................................................
Introduction
RF optimization execution consists of drive tests, problem area identification,

verification drives, and final drives to ensure completion of exit criteria. The core
activity is to provide system tuning, as well as data collection and reporting. Design
changes relating to cell site layout modifications or adding a new cell site may be
considered if critical coverage holes are discovered during optimization.
Antennae corrective actions are more frequent for new deployments, such as Greenfield
or Overlay scenarios. They are uncommon in existing systems, such as Network
Expansion or Additional Carrier System. Fine tuning of the transmit powers is the most
effective procedure in already optimized networks.
Cluster size
Cluster optimization consists of procedures performed on geographical groupings of

cell sites that are large enough to have meaningful multi-cell site optimization. Several
factors make it worthwhile to optimize the system in manageable sized clusters. There
is a better focus on the area optimized, as smaller sector numbers make it easier to
track the parameter changes and the impact of their performance.
Another benefit to smaller cluster optimization is that multiple teams can optimize
different clusters simultaneously. Each team is able to maintain focus on its cluster
with minimal impact from other teams. In addition, smaller cluster optimization aids in
speeding up the system tests for commercial operation. Optimization in equipped
clusters can proceed simultaneously with installation of other clusters.
When to perform cluster optimization
Cluster optimization should be performed for network sections that are fully deployed.
This avoids a re-testing of already optimized clusters in case cell sites are later
integrated. All cell sites in the network (or a network section) are switched on. Each
cluster is tested under unloaded and loaded conditions. If live traffic exists, cells in the
tested clusters must be barred for all users except for the test users (optimization team).
It is recommended to finish the unloaded cluster tests for all clusters within the
network or network sections before continuing with the loaded cluster tests. After a
small set of adjacent clusters pass the exit criteria, a border exit drive must be
performed. The border exit drive is performed under loaded conditions in order to
verify and confirm the exit criteria at the borders of the clusters.
Multiple cluster testing
During multiple cluster testing the optimization teams working on neighbor clusters
must coordinate activities especially regarding neighbor relations, loading conditions or
possible overshooting sites.
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UM4801-IG.en.A4
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Cluster optimization tools
The required data collection, processing and analysis tools for cluster optimization are
a phone-based data collection tool kit including CAIT3G, a UMTS terminal, WINDS
as well as the post-processing tool LDAT3G. In addition to the phone-based tool kit,
the scanner-based tool Agilent can be used during cluster optimization. The Agilent
scanner is an important tool due to its multiple pilot measurement capability, which is
especially useful for more in depth coverage analysis (e.g. pilot pollution) in
challenging RF environments (e.g. large water-bodies, bridges, un-even terrain, etc.)
3 phases of cluster optimization
Cluster optimization consists of three phases:
Unloaded cluster optimization

Loaded cluster optimization
Cluster performance verification
Unloaded cluster optimization
During the first cluster optimization phase, a measurement drive is performed under
unloaded network conditions using the optimization route. Once the data from the first
phase is collected, problem spots are identified and optimized. The unloaded drive test
identifies coverage holes, handover regions and multiple pilot coverage areas. It also
spots possible overshooting sites (where interference is minimal) from areas belonging
to neighbor clusters.
The first pass might lead to correction of neighbor lists and adjustments of the
fundamental RF parameters such as transmit powers and/or antenna azimuths and
antenna tilts. The drive test information highlights fundamental flaws in the RF design
under best-case conditions.
Loaded cluster optimization
The second cluster optimization phase is performed under loaded conditions. The drive
routes for the loaded cluster optimization are exactly the same routes as those used for
the unloaded measurement drives.
Loaded testing produces a rise in the noise floor, which has the effect of shrinking the
coverage area (cell breathing). This causes an increase of negative Ec/Io values,
identify potential coverage holes, results in higher BLER, results in lower mobility
throughput, and more dropped calls.
The objective is to fix the problems observed by the field teams. This involves the
fine-tuning of RF parameters such as the transmit power or handover parameters.
Antenna re-adjustments (e.g. down-tilts, azimuths, patterns/types or heights) are also
occasionally performed.
Problem areas may be re-driven after implementing changes. It is not recommended to
drive a problem area more than three times. If the problem cannot be solved after three
test drives, either a root cause analysis is performed or cluster optimization proceeds
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
5-14
with the next cluster. It is generally not recommended to attempt resolution of

complex, time-intensive performance issues, such as location-specific problems like
cell site equipment failures. For such problems, it is advisable to report the behavior
and proceed with the next cluster. The problem cluster can be verified at a later stage.
Cluster performance verification
In the third phase, the cluster performance is measured against the cluster exit criteria.
The exit drives purpose is to verify and to confirm specific exit criteria demanded by
the customer.
The final statistics from the cluster exit drive are presented to the customer for
approval. These statistics contain plots as well as data in tabular form. The approval to
exit the cluster is based on the terms of the contract. Approval with exceptions allows
the cluster to be exited under the condition that any problems will be resolved during
system wide optimization. If the cluster is not approved, loaded cluster optimization
must be continued until the troubles are resolved. A report specifying the reasons why
the exit drive did not pass the exit criteria is required.
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Perform
system verification
.................................................................................................................................................................................................................................
The final phase
System verification is the final phase of the RF Drive Test Based Optimization activity
and it focuses specifically on collecting overall performance statistics. System
verification begins after all clusters in the UMTS network have been tested. It is
performed under loaded conditions with all cells activated. System verification involves
fusion of the previously optimized clusters and once again is required to demonstrate
that Exit Criteria are met system-wide.
A comprehensive drive test
System verification is a comprehensive drive test covering the major highways and
primary roads in the defined coverage area. There is a focus on the problem areas
identified during the Cluster Optimization (system verification driving routes). The
procedures and analysis are identical to those used in Cluster Performance Verification.
Performance data will be collected and statistics will be made to characterize coverage
and performance over the entire network.
The system drive routes should not be used for optimization. System drives do not
allow changing parameters due to side effects. Optimizing a system route can result in
very good performance on the system verification driving routes but poor performance
elsewhere. System optimization is a continuation of Cluster Performance Verification.
The main difference is the larger contiguous area of coverage.
Problem areas
Specific problem areas identified by the system verification will be addressed on a

case-by-case basis after the entire drive has been completed. Individual Cluster
Optimization drives are used to fix existing coverage problems by adjusting transmit
powers and neighbor lists. In extreme situations, handover thresholds, channel power
parameters or other low tuning parameters may require modification. After any
parameter changes are made, another drive test must be completed to ensure the
surrounding regions are still performing properly.
Ready for live traffic
The final statistics from the system verification phase are presented for approval. The
same tools that were used for Cluster Optimization are used for the system verification
phase. At the end of the system-wide drive test phase, the RF Optimization procedure
is considered complete. The UMTS network is ready for live traffic testing leading into
commercial service. Once significant loading with live traffic is present on the
network, additional tuning of system parameters will be required to accommodate
uneven traffic conditions (e.g. traffic hot spots) and other dynamic effects which cannot
be modeled with simulated traffic loading.
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UM4801-IG.en.A4
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It is possible for problem areas to remain after system verification is complete. An

example would be a coverage hole that will be fixed by a future cell site addition.
Such items must be well documented with alternative solutions proposed.
.................................................................................................................................................................................................................................
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Information
gathering
.................................................................................................................................................................................................................................
Information is needed to determine:
If there is an optimization problem

Optimization solutions
If the problem is solved.
Information sources
As much information as possible should be used as input for optimization, so multiple

sources of information are needed.
The main information sources are:

Drive tests
Information from one of these sources, can trigger further investigation. During the
more detailed investigation information from other sources is gathered.
Key performance indicators (KPI) are used to determine if the network complies to the
levels of performance that are needed.
KPIs are calculated using measurements that are gathered by the OMC-U.
Changes in values of the key performance indicators, especially reaching thresholds are
often the first indication of an optimization problem.
Drive tests
Drive tests can be used to gather information in the network. A drive test can be
performed to gather information about a specific problem or problem area. Drive tests
can also be performed to gather general information about the network performance.
Customer complaints
Customer complaints can provide an indication of problems. Especially if multiple

complaints can be related to one source. Customer complaints can point to a problem
on a specific location, time or related to a resource.
.................................................................................................................................................................................................................................
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5-18
Information
analysis
.................................................................................................................................................................................................................................
After information is collected, analysis of the information determines:
1.
2.
3.
4.
If there is an optimization problem

The source of the problem
Possible solutions for the problem
Consequences of implementing a solution.
Role of an engineer
The knowledge and experience of an engineer is an important tool in analyzing data.

An experienced optimization engineer has detailed knowledge of how processes and
protocols in a network work. This allows the engineer to link information and events to
a common source. An experienced engineer can even relate events to a single source,
that do not seem to relate to each other.
The engineer can identify possible sources of a problem, solutions that can solve the
problem and predict consequences of a solution (in a general way).
Data analysis software tools
Because of the scale and complexity of a network, engineers are not able to handle the
large volumes of detailed information that is available. Engineers can use software
tools to handle the information and determine if there are problems.
Software tools can also be used to determine the consequences of implementing a
solution in the network. Using models, software can simulate the impact on the
network of implementing a solution.
Commercially available and proprietary tools are available to analyze information and
determine impacts.
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UM4801-IG.en.A4
5-19
Exercises
.................................................................................................................................................................................................................................
Exercises
What do sector verification tests verify?

a
Proper installation of antenna
Basic call-processing functions
No external interference is present
b
2
What does a measurement drive performed under unloaded network conditions

test?
a
Fundamental flaws in the RF design
Basic call-processing functions
Non-optimized RF parameters
a
3
If, after loaded tests, a problem cannot be solved after three test drives, what
should be done?
a
A root cause analysis
Further drive tests and optimization until the problem has been solved
Cluster Optimization proceeds with the next cluster
a, c
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
5-20
Part III: Optimization and

troubleshooting
Overview
.................................................................................................................................................................................................................................
Objectives
After completing the following lessons, you will be able to:
Suggest methods of dealing with issues affecting access.

Describe methods of resolving Radio Link Failures
Identify parameters that have a direct influence on the users perception of call
quality
Identify failure symptoms and suggest improvements for problems related to call
mobility.
Contents
Lesson 6, Call availability and optimization
6-1
Lesson 7, Call reliability
7-1
Lesson 8, Call quality and optimization
8-1
Lesson 9, Call mobility and optimization
9-1
Lesson 10, UTRAN end-to-end key performance indicators
10-1
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UM4801-IG.en.A4
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6 all availability and

C
optimization
Overview
.................................................................................................................................................................................................................................
Objectives
Describe the call setup process

Narrow down the failing issues to a performance area
Narrow down the failing issues to one or more performance metrics
Suggest methods of dealing with issues affecting access.
Contents
Call availability
6-3
Call availability
6-4
6-6
6-7
Introduction
6-8
6-9
Cell selection
6-10
6-12
6-14
6-17
6-18
6-20
6-21
6-23
Paging failures
6-26
6-28
Introduction
6-29
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UM4801-IG.en.A4
6-1
Overview
6-32
6-33
6-34
No answer from UE
6-35
Code starvation
6-36
Exercises
6-37
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UM4801-IG.en.A4
6-2
Call availability
Overview
.................................................................................................................................................................................................................................
Objectives
Describe the basic call setup process

Recognise KPIs which reflect the general satisfaction level with network
accessibility.
Contents
Call availability
6-4
6-6
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UM4801-IG.en.A4
6-3
Call
availability
.................................................................................................................................................................................................................................
Introduction
Call availability is defined as the first main factor that identifies the user perception,
from a UMTS point of view, of the UMTS network in successfully setting up a call.
Via the call set-up process, the UE executes the transition from Idle state to Cell_DCH
state, requests and acknowledges the resources setup; the UTRAN and the Core
Network allocate all the requested resources.
Call setup process
The call setup process consists of different procedures depending on what kind of
session/service type is required (for example CS or PS). RRC Connection
Establishment and RAB Establishment procedure are the main procedures on the
UTRAN side.
With the RRC Connection Establishment procedure, the UE requests resources from
the UTRAN and executes the transition from Idle to CELL_DCH state, entering the
UTRAN RRC Connected Mode. The UTRAN allocates resources in terms of radio
links.
With the RAB Establishment procedure, all the requested resources are allocated by the
Core Network and by the UTRAN in terms of Radio Access Bearers (RABs) while the
UE stays in Cell_DCH state and acknowledges the resources setup.
The call is successfully set-up only if both procedures are successfully completed.
Related transition states
In order to allow the user to successfully originate or receive a call, the UE must pass
the following states:
From the power-off state to the Idle state

From the Idle state to the Cell_DCH state.
Call setup failures
Call setup failures can occur during the Network Attach procedures when the UE
executes the transition from the power off to the Idle state. These failures impact Call
Availability as the user needs to get the UE to the Idle state before attempting call
setup.
Network level access phase
During the network level access phase, the UE has to successfully perform the cell
(re)selection process as well as to gain network access using the Random Access
procedure.
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UM4801-IG.en.A4
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Call availability
RRC Connection Establishment phase
During the RRC Connection Establishment phase, the UE requests resources from the
UTRAN and executes the transition from Idle to Cell_DCH state and enters the
UTRAN RRC Connected Mode. The UTRAN allocates resources in terms of radio
links.
RAB establishment phase
During the RAB Establishment phase, the requested resources are allocated by the
Core Network and by the UTRAN in terms of Radio Access Bearers (RABs) while the
UE stays in Cell_DCH state and acknowledges the resources setup.
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Determination
of accessibility problem
.................................................................................................................................................................................................................................
Introduction
In order to quickly determine whether there are severe problems in the UMTS network,
it is possible to analyze the general satisfaction level, from a network point of view, of
the UMTS mobile subscriber about the network accessibility.
Related PMs / KPIs
The related PMs / KPIs are:
CSV Accessibility rate

CSD Accessibility rate
PSD Accessibility rate.
Each of the KPIs above is derived from multiplying the service type specific RAB
Establishment Success Rate with the Successful RRC Connection Establishment Rate.
Abnormal accessibility rate values
When one of the Accessibility rate values is very low, this can be caused by many
different issues. Therefore, it is advised to localize the issue by analyzing the
performance measurements and KPIs separated over the accessibility call phases:
Network level access phase

RRC connection establishment phase
RAB establishment phase.
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Overview
.................................................................................................................................................................................................................................
Objectives
Describe the procedures relating to cell search, SIB decoding, cell

selection/reselection and RACH access
Identify related KPIs and reasons for failures of those procedures.
Contents
Introduction
6-8
6-9
Cell selection
6-10
6-12
6-14
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
6-7
Introduction
.................................................................................................................................................................................................................................
Preliminary procedures failures
In general any call-related procedure initiated via RRC messages sent by the UE to the
UTRAN is preceded by two preliminary procedures such as cell selection/re-selection
and Random Access Detection.
Successful completion of both procedures is a basic prerequisite to succeed in any call
procedure.
Not visible for performance management
Both the cell selection/re-selection and Random Access Detection procedures are not
visible to the network before successful reception of RRC messages relevant for the
specific call procedure. Therefore, failures occurring during both procedures will not
affect the value of any RRC connection performance indicators.
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Cell
Search & RRC SIB decoding
.................................................................................................................................................................................................................................
Introduction
Cell Search and RRC System Information Broadcast (SIB) messages decoding precede
cell selection and re-selection procedures.
Both procedures directly affect cell selection and re-selection, thus some more details
on this are provided here.
Process
Generally the process of cell search can be divided into three stages:
Slot synchronization by using the Primary Synchronization Channel (P-SCH)

Frame synchronization and code group identification utilizing the Secondary
Synchronization Channel (S-SCH)
Scrambling code identification on the Primary Common Pilot Channel (P-CPICH).
P-SCH, the S-SCH and the P-CPICH power settings
The behavior of the cell search algorithms is largely impacted by the power settings of
the three physical channels involved in this process: the P-SCH, the S-SCH and the
P-CPICH.
If problems during the cell search procedure occur in areas of good coverage, the
power settings of the channels involved, defined by corresponding UTRAN parameters,
should be examined. This could be done using drive test equipment allowing the
supervising of the three different stages of cell search, which helps to identify the
causes of unsuccessful cell search operation.
P-CCPCH power setting
Once the UE has successfully synchronized to the P-CPICH scrambling code of the
NodeB, it starts to decode the RRC SIB messages on the Broadcast Channel (BCH).
The power setting for the P-CCPCH, which carries the BCH information, may affect
the SIB decoding success rate.
If this power is too low the UE may not be able to properly decode the SIB and can
therefore not read the parameters related to several UE procedures such as cell
selection and re-selection, RACH access, and handover. SIB decoding issues should be
examined using UE drive test equipment by recording and evaluating the SIB detection
error rate.
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Cell
selection
.................................................................................................................................................................................................................................
Introduction
Once the UE has successfully completed Cell Search and SIB Decoding, it performs
cell selection. During this procedure the UE tries to find a cell of a suitable Public
Land Mobile Network (PLMN) which satisfies the cell selection criteria.
Two thresholds for quality and level of the received pilot are used within the cell
selection criteria. Current UE measurements must exceed both thresholds before the
UE tries to access this cell.
Both thresholds are defined as UTRAN parameters:
sIB3QqualMin
sIB3QRXLevMin
If the cell selection criteria are not fulfilled, the UE will not access the network on the
RACH and is therefore not visible to the network. This can be caused by incorrect
parameters settings or by bad coverage.
Failure Symptoms
If the selection criteria are not fulfilled, the UE will not try to attach to the network,
i.e. it will not send an RRC Connection Request message on the RACH set to
Registration. Therefore, this failure is not visible from the network. On the UE side,
the UE stays on Searching state that is visualized in the display.
If the UE enters the Limited Service state, Cell Selection was successful but the UE
has either camped on a cell belonging to a different PLMN or failures occurred during
the Registration procedure on the initially selected PLMN (e.g. due to Core Network
issues).
All problems with cell selection can only be verified either using UE traces or
observing that traffic is lower than expected and users are complaining about problems
during attach.
Improvement suggestions
If problems with the cell selection criteria within the RF-design coverage area are
suspected:
The parameter settings related to cell selection should be verified.

If all settings are compliant with the recommendations, the behavior should be
investigated using a measurement UE and executing the attach procedure in the
location where coverage issues are observed.
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UM4801-IG.en.A4
6-10
Cell selection
Measuring the current values of pilot Ec and Ec/Io in this location allows you to
judge whether the cell selection criteria should be fulfilled in this area.
Under certain circumstances, it may be indicated to lower both quality and level
thresholds even further to allow the UE to attach. Care must also be taken to
ensure that the calls may be maintained at an acceptable quality with these lowered
thresholds. Otherwise, UEs will be allowed to get onto the network, but will be
unable to sustain sufficient quality, and may result in more dropped calls and
unhappy customers.
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UM4801-IG.en.A4
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Cell
re-selection failures
.................................................................................................................................................................................................................................
Overview
Once the UE is able to select a cell and attach to the network, it should continuously
perform the cell re-selection process.
If the parameters for cell re-selection have too much hysteresis, the UE will possibly
access a cell which is not the optimal choice in terms of interference. On the other
hand, lower re-selection hysteresis values will make the effect of ping-pong
re-selections more likely.
If the UE selects a cell within a different URA, the UE will start the URA update
procedure, pegging the PM counter NumUraUpdateRequest.UraChange.
Two important parameters (sIB3Qhyst2 and sIB3Treselection) broadcast on the RRC
SIB 3 message define the hysteresis of the measurement value Ec/Io and the hysteresis
time.
Failure symptoms
If the hysteresis values are too high, this might cause call setup failures. Detailed root
cause analysis of cell reselection problems can only be performed via UE tracing.
However, an increased number of RRC Connection Establishment failures in
combination with high hysteresis values for cell reselection can indicate cell reselection
problems causing this behavior. The parameters should be changed according to the
recommendations to rectify this issue.
Another performance measurement related to cell reselection is the number of Cell
Update requests due to reselection. Only if reselection appears at the LA or RA
boundaries will a Cell Update be performed. Nevertheless, this value should increase
for hysteresis values that are set too low in cells at an LA / RA boundary when
compared to a properly set cell with similar traffic.
Before starting the investigation, it should be checked whether all reselection settings
are compliant with the recommendations.
If an increased number of Cell Update requests are observed at an LA/ RA boundary,
and it is verified in a drive test that the reselection hysteresis is too small, then the
hysteresis parameters must be raised.
After changing the reselection parameters, it can be verified in another drive test that
the reselection hysteresis is high enough and that ping-pong reselections are extremely
unlikely.
Reselection issues that result in lower call setup success rates may indicate a hysteresis
setting that is set too high. This should again be verified in a drive test and then
checked whether it has improved after a parameter adjustment.
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UM4801-IG.en.A4
6-12
Related PMs / KPIs
NumCellUpdateRequest.CellReselect
NumUraUpdateRequest.UraChange.
If the UE selects a cell within a different URA, the UE will start the URA update
procedure, pegging the PM counter NumUraUpdateRequest.UraChange. The number of
Cell Update requests due to reselection is pegged by
NumCellUpdateRequest.CellReselect.
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RACH
access procedure failures
.................................................................................................................................................................................................................................
Overview
The RACH Access Procedure is used in the following cases:
When
When
When
When
attaching to the network

setting up a call
answering to a page
performing a Location Update/Routing Area update.
The RACH procedure has been successfully performed when the RRC Connection
Request message is received by the RNC upon successful decoding at the Node B.
RACH procedure
The RACH is transmitted on the physical layer in two separate parts:

1. A certain number of RACH Preambles are sent. The power of the first RACH
Preamble is relatively low and is calculated using open loop power control.
2. Each of the following RACH Preambles are transmitted with an increased power
till an acknowledgment (ACK) is received on the AICH.
3. After receiving the AICH the UE transmits the RACH Message Part with an
embedded RRC Connection Request message.
The signaling flow of a basic RACH transmission procedure:
Ue
Uu
Node B
Iub
RNC
RACH Preamble
RACH Preamble
RACH Preamble
Access indication
(AICH)
RRC
RACH message
(RRC Connection Request)
RRC
NumBadRACHTransBlock
NumGoodRACHTransBlock
Timer settings
Guard timer T300 (determined by UTRAN parameter t300) and N300 (determined by
UTRAN parameter n300) supervises the transmission of the RRC Connection Request
message on the UE side.
Poor settings of timer n300 may result in insufficient retransmission of the RACH
message and poor settings for timer t300 may result in RACH messages being
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
6-14
retransmitted too early or too late and thus affecting the procedures that initiated the
RACH access (for example call setup).
Upon reception of the RRC Connection Request message at the RNC, PM counter
NumRRCConnAtt is incremented by one. When the UE is not able to either
successfully attach to the network or successfully perform a Location Update, the Cell
Selection/Reselection procedures fails and the UE enters a limited service state.
Failure symptoms
There are four PM counters that may help to identify RACH Access problems:
NumRRCConnAtt, NumBadRACHTransBlock, NumGoodRACHTransBlock and
ChannelOccupRateRACH
NumRRCConnAtt is triggered on the RNC after reception of the RRC Connection

Request message independent of the establishment cause. Low values at a specific
NodeB of NumRRCConnAtt are indicative of problems; nevertheless this counter
cannot prove that there are actually problems because RACH Preambles discarded
by the NodeB are not counted. It may be that at a particular cell low traffic is
resulting in low values of counter NumRRCConnAtt3.
PM counter NumBadRACHTransBlock and NumGoodRACHTransBlock may be
used to arrive at the ratio between number of RACH TBs received with bad CRC
to total number of RACH TBs. A high value for this ratio may be indicative of
problems with the quality over the RACH.
PM counter ChannelOccupRateRACH is the ratio of total bits transferred on the
RACH to maximum bits available for RACH usage (service rate) per granularity
period. If this ratio is very high the resources on the RACH may not be sufficient.
The fixes for improvement depend on the detected reason for the failure:
NodeB does not decode the RACH Preamble
Possible reasons:
The UE is not camping on an optimal cell due to incorrect selection/reselection

parameter settings.
Due to hardware problems the sensitivity of the RX path could be reduced
The power of the Initial RACH Preamble is too low. In this case it is necessary to
increase UTRAN parameter constantVal
The power required for RACH Preamble detection does not exceed
physicalRACH.preambleThreshold. In this case the three parameters
MaxRetranPreamble, physicalRACH.preambleThreshold and powerRampStep have
to be optimized
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UM4801-IG.en.A4
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The RACH coverage of the best server is too poor in terms of low Ec/Io that might
be caused by:
Pilot pollution: In this case the RF environment has to be optimized by e.g.

antenna tilting, variation of the power settings of single NodeBs etc.
The coverage of the best server is simply too low (low Ec/N0, RSCP or high
pathloss). In case of coverage issues it may be useful to lower the detection
threshold defined by UTRAN parameter physicalRACHpreambleThreshold or to
increase the CPICH power controlled by UTRAN parameter pCPICH.power. If
increases are made to the CPICH power, then care must be taken to balance the
powers for the rest of the channels (if required), so that a situation does not
arise whereby the user detects and uses a cell based on pilot power, but has
insufficient traffic power available to carry the call.
UE receives no ACK on AICH
Possible reasons:
The power of the AICH determined by UTRAN parameter aICHPower is not

sufficient.
The AICH is interfered with by other non RF-optimized NodeBs. In this case, the
RF environment has to be optimized by e.g. antenna tilting, variation of the power
settings of single NodeBs, antenna azimuth changes.
Lack of Node B resources
The UE receives a NACK on the AICH if the NodeB detects the RACH Preamble, but
does not have enough resources to process the RACH Message Part.
NodeB does not decode the RACH Message
Possible reasons:
The maximum allowed power on the RACH is set too low. In this case, the settings
of the two UTRAN parameters sIB3MaxAllowedULTxPower and
sIB4MaxAllowedULTxPower have to be optimized
The power settings configuring the DPCCH relative power of the RACH Message
Part is set too low. In this case, the power settings of physicalRACHpreambleThreshold and PowerOffsetPpm have to be optimized.
The power settings configuring the DPDCH relative power of the RACH Message
Part is set too low. In this case, the power settings of gainFactorBc and
gainFactorBd have to be optimized.
Unsuccessful retransmission of the RACH Message Part. Possible reason is not
optimal UTRAN parameter settings of t300 and n300.
.................................................................................................................................................................................................................................
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Overview
.................................................................................................................................................................................................................................
Objectives
Describe the RRC connection establishment process

Identify related KPIs and reasons for failures in scenarios related to the RRC
connection establishment process.
Contents
6-18
6-20
6-21
6-23
Paging failures
6-26
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UM4801-IG.en.A4
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Introduction
to RRC connection establishment
.................................................................................................................................................................................................................................
RRC Connection establishment procedure
In general the RRC connection establishment procedure may occur in different

scenarios such as:
Network attach (the UE is switched on and moves to Idle state)

Location update
MO/MT call setup (the UE moves from Idle state to Cell_DCH state).
RRC Connection Establishment starts with the successful receipt at the RNC of the
RRC Connection Request message. This means that cell selection/re-selection as well
as Random Access Detection procedures have been successfully completed.
Call setup stages
In case of a mobile originated call setup, the RRC Connection Establishment procedure
may be categorized into the following basic stages:
1. Call Admission Control (CAC) at the RNC
2. Node B Application Part (NBAP) Radio Link Setup (including transport bearer and
synchronization)
3. RRC Connection Setup.
Note: For a mobile terminating call the paging procedure proceeds the random access
procedure.
An example of a mobile originated call flow:
UE
Uu
Node B
Iub
RRC Connection Req
(RACH)
RRC
RNC
RRC
CAC
NBAP
RL Setup Request
1
NumRRCConRej
NBAP
2
NBAP
RRC
RL Setup Response
RRC Connection Setup

(CCCH over FACH)
NBAP
RRC
3
RRC
RRC Connection Setup Complete

(DCCH over DCH)
NumRRCConEstFail
RRC
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
6-18
Related PMs / KPIs
NumRRCConnEstFail
NumRRCConnRej
Successful RRC connections establishment rate.
Connection establishment failures
The RRC Connection Establishment Failures may occur due to following reasons:
Call Admission Control failures

Radio Link Setup failures
Transport Bearer failures
RRC Connection Setup failures
Paging failures
Soft/softer Handover failures at call setup.
Most of these failure causes are normally associated with poor RF conditions.
Low values of KPI RRC Connections Establishment Rate may also be due to RRC
Connections Failures occurring during other procedures such as Network Attach, SMS
and Location Update.
.................................................................................................................................................................................................................................
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Call
admission control failures
.................................................................................................................................................................................................................................
Introduction
Call admission control (CAC) is used to prevent overload of the system. Load
conditions for the downlink are based on the total transmit power of the cell. The
uplink load measure is the measured RSSI value relative to the typical noise floor that
was estimated using long term measurements.
If the defined load thresholds for CAC are exceeded the RRC connection establishment
request is denied and a RRC Connection Reject message with cause Congestion is sent
by the RNC to the UE.
Related PMs / KPIs
NumRRCConnRej
Average transmitted carrier power
Forward power overload duration
Maximum transmitted carrier power
Maximum received signal strength indicator.
Abnormal NumRRCConnRej value
The triggering of CAC can be partly monitored using the PM counter

NumRRCConnRej that may be triggered not only in case of CAC but also in case of
RRC Connection Reject message sent to the UE with unspecified cause. If the values
of this counter indicate that overload situations have occurred over long periods of
time, CAC may be one reason for the call setup problems experienced.
Load measurements
Other counters related to system load such as Forward Power Overload Duration,
Average Transmitted Carrier Power, Maximum Transmitted Carrier Power and
Maximum Received Signal Strength Indicator may be used to verify that the load in the
cell is fairly high, which would increase the probability for call setup failures.
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
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Radio
link setup failure
.................................................................................................................................................................................................................................
Introduction
Once the RNC has verified that the requested resources have passed the Call
Admission Control check, the RNC requests the Node B to allocate these resources
through the NBAP Radio Link Setup procedure. In general at least one radio link has
to be set up; in case of soft/softer handover at call set-up more than one radio link has
to be set-up.
This procedure may fail due to different reasons such as:
Notraffic channel resources available at the NodeB

Faults either in the NodeB
Faults in the Iub links.
In all failure cases the RNC sends back to the UE an RRC Connection Reject
message with cause unspecified.
No Traffic Channel Resources available
In order to allocate the requested resources, the RNC sends the Radio Link Setup
Request message to the relevant Node B. Upon reception of the Radio Link Setup
Request message, the Node B reserves the necessary resources and sends back the
Radio Link Setup Response message to the RNC.
If the establishment of at least one radio link fails, the Node B sends back the Radio
Link Setup Failure message to the RNC.
Typical failure causes can be classified as following:
Radio Network Layer Cause, e.g. no NodeB resources available, requested TX

Diversity Mode not supported, number of UL/DL channelisation codes not
supported, UL/DL Spreading Factor not supported;
Transport Layer Cause due to unavailable transport resources;
Protocol Cause due to semantic error;
Miscellaneous Cause, e.g. HW failure.
Failure symptoms
Via Radio Link PM counters such as NumRLSetupFail.NodeBRes and

NumRLSetupFail.TransRes, it is possible to at least identify radio links unavailability
issues along all radio link set-up procedures (that may occur along soft handover
procedures as well as along call re-establishment).
Specific NodeB counters such as Total Channel Element Usage (ce_usage) and
Dedicated Channel Element Usage (dedic_ce_usage) provide important information on
the NodeB traffic and indicates if the NodeB capacity in terms of the availability of
physical resources is close to the limit.
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UM4801-IG.en.A4
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Assuming that no faults have been detected at NodeB via alarm analysis, the most
likely failure cause is the one related to the unavailability of NodeB traffic resources.
In order to limit the occurrence of this failure cause, it is also recommended to
carefully review the link dimensioning plan according to the link allocation strategies.
As the Radio Link Setup Request is transferred over NBAP on Iub, the availability of
transport and transmission resources is critical for success.
Traffic analysis focused on the critical Node Bs should be done by looking also at
RAB sessions active and soft/softer traffic. RAB assignment is handled by Radio
Access Network Application Part (RANAP) on Iu links, so particular RANAP
resources on transport/transmission layer impacts the radio link setup success. Actual
impacts could be caused by ATM QoS profile settings in the UTRAN and the transport
network.
NodeB traffic card faulty
Besides the RX-related problems, radio link setup failures may be caused by a faulty
Channel Unit in the UCU card. Open an Alarm entity of the RNC to which the NodeB
is connected and check whether alarms for UCU cards are displayed.
Iub links down
On Service Specific Connection Oriented Protocol (SSCOP) POLL and STAT Protocol
Data Units (PDUs) are sent regularly in uplink and downlink in order to check the link
status. The POLL PDU is used to request, across an SSCOP connection, status
information about the peer SSCOP entity. The STAT PDU is used to respond to this
status request (POLL PDU) received from a peer SSCOP entity. Check with a protocol
analyzer connected to Iub whether these PDUs are being sent. If the PDUs cannot be
seen, the Iub link must be checked.
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UM4801-IG.en.A4
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RRC
connection setup failure
.................................................................................................................................................................................................................................
Introduction
Once the NBAP radio link setup procedure has been successfully completed and the
transport bearer has been established and synchronized, the UTRAN initiates the RRC
connection setup procedure to complete the RRC connection establishment.
The performance measurement NumRRCConnEstFail is used to record failures
occurred during the RRC Connection Setup procedure.
Before starting this procedure the Serving RNC (SRNC) assigns a Radio Network
Temporary Identity (RNTI) to the UE. If the RNTI pool in an RNC runs out of range,
the RRC Connection Setup is not possible. This could be the case if the RNTI pool
size is below the number of mobiles requiring RNTIs at the same time.
The process
At this stage the RNC sends the RRC Connection Setup message, resets counter
V30001 and starts its internal guard timer T30001 (determined by UTRAN parameter
uERRCConnSetupGuardTimer). When the RNC receives the RRC Connection Setup
Complete message sent on the Dedicated Control Channel (DCCH) before T30001
expires, the RNC stops T30001 and the UE is in CELL DCH mode.
If the RNC does not receive the RRC Connection Setup Complete message before
T30001 expires, the RNC may start again sending the RRC Connection Setup
message on the Forward Access Channel (FACH) depending on the status of counter
V30001:
If V30001 <= N30001 (that is determined by UTRAN parameter

maxRRCConnSetupRetries), the RNC increments V30001 by one, resets timer
T30001 and sends the RRC Connection Setup message again.
If V30001 > N30001, the RNC will send an RRC Connection Reject message to
the UE; the resources reserved on NBAP and ALCAP are released.
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
6-23
The following figure shows the call flow of the unsuccessful case.
Related PMs / KPIs
NumRRCConnEstFail.
Abnormal NumRRCConnEstFail value
Possible reasons for failures in the RRC Connection Setup procedure:
Not optimal settings of the UTRAN attributes uERRCConnSetupResponseTimer and

maxRRCConnSetupRetries
The RRC Connection Setup message is not successfully decoded due to poor
FACH coverage
The RNC cannot successfully decode the RRC Connection Setup Complete
message.
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
6-24
Failure symptoms
The PM counter NumRRCConnEstFail is used to record failures occurred during the

RRC Connection Setup procedure.
Causes for a failure may be indicated as follows:
RRC Connection Reject message is sent from the RNC to the UE with cause
unspecified upon maximum number of RRC Connection Setup message
retransmissions being reached.
RRC Connection Requestmessage is received at the RNC with value of the IE
Protocol error indicator set to True. This indicates that the RRC Connection
Setup message received at the UE was either invalid or requesting an unsupported
configuration.
The suggested fixes will depend on the root cause. Below are the possible root causes
and their possible solutions:
The UTRAN parameter uERRCConnSetupGuardTimer and maxRRCConnSetupRetries are not optimally set. In this case, it might be useful to increase one or both
parameters according to the dependencies and recommended settings provided in
UMTS ParCat.
The RRC Connection Setup message is not successfully decoded due to poor
FACH coverage.
The reasons might be:
Pilot pollution: In case of pilot pollution the RF environment has to be
optimized by e.g. antenna tilting, variation of the power settings of single
NodeBs etc.
The power of the FACH determined by UTRAN parameter fACH.maxPower is
not sufficient.
The RNC cannot decode the RRC Connection Setup Complete message
successfully. In this case, increasing the power (defined by parameter
DPCCH_power_offset) to be used at radio link set-up on the UL DCH by the UE
may help to increase the probability of successful decoding. Note that increasing
the UL DCH power may increase UL interference.
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
6-25
Paging
failures
.................................................................................................................................................................................................................................
Paging procedure
In case of an MT call the UE in Idle state has to be paged before sending the RRC
Connection Request message. The RRC paging type 1 message is sent on the Paging
Channel (PCH) by the core network (this means 3G-MSC for circuit-switched calls or
SGSN for packet-switched calls) to all the UEs belonging to the same Location Area
(LA) (in case of a CS MT call) or to the same Routing Area (RA) (in case of a PS MT
call).
In a successful case the UE receives and correctly decodes the paging message and
sends back the RRC Connection Request message with the relevant cause to the
UTRAN (this means Terminating High Priority Signaling for PS calls and Terminating
Conversational Call for Voice calls).
However it may occur that the UE either does not receive or does not correctly decode
the Paging message.
PMs / KPIs indications
The failure causes can be identified via UTRAN counter NumPageAttDiscard, PCH
Traffic can be evaluated via counter ChannelOccupRatePCH.
Note: Paging related PMs and KPIs are typically derived from the CN.
Related PMs / KPIs
NumPageAttDiscard
ChannelOccupRatePCH.
Note: Paging related PMs and KPIs are typically derived from the core network.
Possible failure causes
In general the possible failure causes are Paging Channel (PCH) congestion or poor
PCH coverage.
Also issues on transport network may impact the Paging procedure as:
Transport
messages
Transport
Transport
Transport
over Iu interfaces RANAP protocol takes care of transmitting the paging

over Iub interface, the PCH is carried by the AAL2 protocol
over RACH (paging response in uplink direction).
problems over the RACH (paging response in uplink direction).
In all these cases the MT call is not successfully completed.
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
6-26
Paging failures
If the identified cause is poor PCH coverage, the power of the PCH should be
increased via parameter pCHPower. To increase the UEs probability of successfully
decoding the PCH, the pilot and Transport Format Combination Index (TFCI) bits
within the S-CCPCH frames may be transmitted at a higher power by power offsets
defined via parameters secondaryCCPCH.powerOffset1 and secondaryCCPCH.powerOffset2 respectively. .
If this failure occurs in the network due to PCH congestion, actions have to be taken to
improve the Location Area and the Routing Area plan. The Paging Channel (PCH) is
normally dimensioned such that it meets the needs for the expected normal paging
traffic and the performance requirements of MT calls. Over dimensioning the PCH
leads to a waste of resources.
Furthermore, the implementation within UTRAN of UTRAN mobility states allows a
further reduction of the use of the PCH as paging can be done on a cell basis or URA
(UTRAN registration Area) basis rather than in all UTRAN cells of a particular RA or
LA.
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
6-27

Overview
.................................................................................................................................................................................................................................
Objectives
Describe the RAB establishment process

Identify related KPIs and reasons for failures in procedures related to the RAB
establishment process.
Contents
Introduction
6-29
6-32
6-33
6-34
No answer from UE
6-35
Code starvation
6-36
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UM4801-IG.en.A4
6-28
Introduction
.................................................................................................................................................................................................................................
RAB establishment procedure
As soon as the RRC connection establishment procedure has been completed, the call
setup procedure is finalized via the RAB Establishment procedure.
The RAB Establishment procedure is executed in case of call setup with:
Packet-switched (PS) calls

Circuit-switched (CS) calls.
RAB establishment initiators
The RAB Establishment procedure is initiated by the core network, this means SGSN
for PS calls or 3G-MSC for CS calls, upon receipt of an RRC/RANAP Uplink Direct
Transfer message from the UE requesting either a Packet Data Protocol (PDP) Context
Activation (PS call) or a Call Setup (CS call). This procedure is successfully completed
upon receipt of RANAP RAB Assignment Response message at the core network.
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
6-29
Introduction
RAB establishment call flow
An example RAB establishment call flow:

UE
Node B
Uu
SRNC
Iu-ps
Iub
RRC UL Direct Transfer
(PS: PDP Context Request
CS: Call Setup Request)
CN
RANAP Direct Transfer

(PS: PDP Context Request
CS: Call Setup Request)

(CS ONLY: Call Setup Request)
RRC DL Direct Transfer

(CS ONLY: Call Proceeding)
RANAP RAB
assignment request
2
ALCAP Iu transport bearer establishment
DBC
NumRABEstFail.Load
NumRLReconfigFail.sum
NBAP Radio link

reconfiguration prepare
NBAP Radio link
reconfiguration ready
ALCAP Iub transport bearer establishment
Node B RNC data transport bearer sync
Radio link reconfiguration
commit
RRC Radio bearer setup

(DCCH over DCH)
NumRABEstFail.RBSetupFail
NumRABEstFail.T3
RRC Radio bearer setup Comp

(DCCH over DCH)
RANAP RAB Assignment
Response

(PS ONLY: Act PDP Context Acc)
RRC DL Direct Transfer
(PS ONLY: Act PDP Context Acc)
RAB establishment stages
The RAB Establishment procedure for both PS and CS calls may be categorized into
the following basic stages:
1.
2.
3.
4.
5.
PDP Context Activation (PS) or Call Setup (CS) Request by the UE

RANAP RAB Assignment Request
Dynamic Bearer Control at the RNC
NBAP Radio Link Reconfiguration
RRC Radio Bearer Establishment
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
6-30
Introduction
6. RANAP RAB Assignment Response

7. PDP Context Accept (PS) or Call Alerting and Connect Procedures.
When RAB Establishment Failures occur then KPI Total RAB Establishment Success
Rate is affected due to total number of RAB establishment failures that incorporates all
the RAB Establishment Failure causes. Some of the failure causes listed above can be
identified via specific PM counters as depicted in the signaling flow.
The Total RAB Establishment Success Rate is the percentage of calls for all supported
service types that successful established a RAB, against the number of valid calls
requested. Since the only part of the UMTS network considered here is the UTRAN,
the call is identified as a Radio Access Bearer (RAB).
Related PMs / KPIs
Total RAB establishment success rate

Total number of RAB establishment failures.
RAB establishment Attempt failures
The major RAB Establishment Attempt failure components may be classified as

follows:
Dynamic Bearer Control failure

Radio Link Reconfiguration failure
Radio Bearer Establishment failures
Miscellaneous failures, for example Code Starvation.
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UM4801-IG.en.A4
6-31
Dynamic
bearer control failures
.................................................................................................................................................................................................................................
Introduction
During RAB establishment the Dynamic Bearer Control (DBC) procedure is triggered.
(See RAB establishment call flow (p. 6-30)). DBC failure will result in assignment
of a lower data rate. In case even the lowest data rate can not be assigned, the RAB
establishment is rejected incrementing NumRABEstFail.Load. If the value of this
counter indicates that an overload situation has occurred, then the root cause of this
overload situation should be investigated.
cell is fairly high.
Related PMs / KPIs
NumRABEstFail.Load
Forward Power Overload Duration
Average transmitted carrier power
Maximum transmitted carrier power
Maximum received signal strength indicator.
Abnormal NumRABEstFail.Load value
If the value of this counter indicates that an overload situation has occurred, then the
root cause of this overload situation should be investigated.
Other system load counters
Other counters related to system load such as Forward Power Overload Duration,
cell is fairly high.
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
6-32
Radio
link reconfiguration failures
.................................................................................................................................................................................................................................
Introduction
The NBAP radio link reconfiguration procedure is responsible for preparing a new
configuration of all existing radio links related to one RRC connection within a Node
B. (See RAB establishment call flow (p. 6-30)).
Radio link reconfiguration procedure
The radio link reconfiguration procedure is initiated by the RNC on sending the NBAP
Radio Link Reconfiguration Prepare message to the Node B. Upon reception, the Node
B reserves necessary resources for the new configuration of the existing Radio Link(s)
accordingly and sends back the NBAP Radio Link Reconfiguration Ready message to
the RNC.
Radio link reconfiguration failure
If the Node B cannot reserve the necessary resources then the procedure fails and an
NBAP Radio Link Reconfiguration Failure message is sent back to the RNC instead of
an NBAP Radio Link Reconfiguration Ready message.
The RL Reconfiguration Successes can be derived as difference between attempts

counted by PM NumRLReconfigAtt and failure counted by PM NumRLReconfigFail.sum.
Related PMs / KPIs
NumRLReconfigAtt
NumRLReconfigFail.sum.
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
6-33
Radio
bearer establishment failures
.................................................................................................................................................................................................................................
Introduction
Once the required resources have been successfully reconfigured in the Node B, the
RRC Radio Bearer Establishment procedure is executed in order to set up a new Radio
Bearer at the UE.
Radio bearer establishment procedure
The RNC sends the Radio Bearer Setup message to the UE that sends back the Radio
Bearer Setup Complete message to the RNC upon successfully allocating resources for
the new Radio Bearer.
Radio bearer establishment failures from UE
Upon receiving the Radio Bearer Setup message the UE may not successfully allocate
the required resources to set-up the new Radio Bearer. In this case the UE sends back
the Radio Bearer Setup Failure message to the RNC and the Radio Bearer
Establishment procedure fails.
Possible reasons for Radio Bearer establishment failures are:
A Badio bearer failure from the UE

No answer from UE.
This is mainly caused by poor RF conditions.

All RB failure impact the value of KPI RAB Establishment Success Rate. They can be
identified via PM counter NumRABEstFail.RBSetupFail triggered when Radio Bearer
Setup Failure message is received at the RNC.
Related PMs / KPIs
NumRABEstFail.RBSetupFailure
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
6-34
No
answer from UE
.................................................................................................................................................................................................................................
Introduction
Upon sending the RRC Radio Bearer Setup message to the UE, a guard timer is started
on the RNC in order to supervise the reception of the RRC Radio Bearer Setup
Complete message from the UE. The guard timer is configured by UTRAN parameter
uERadioBearerSetupResponseTimer. If the guard timer expires and no message is
received from the UE, then the Radio Bearer Establishment procedure fails and all the
allocated UTRAN resources are released.
No answer from UE failures
Normal reason for this failure scenario is due to poor RF conditions, which could
result because of poor coverage or high interference.
In addition, too low a setting of timer uERadioBearerSetupResponseTimer with respect
to the UE response time may be the failure cause.
This failure causes degradation of KPI RAB Establishment Success Rate. The specific
UTRAN PM counter NumRABEstFail.T3 is triggered when the guard timer expires.
Related PMs / KPIs
NumRABEstFail.T3.
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
6-35
Code
starvation
.................................................................................................................................................................................................................................
Introduction
The number of times there is no channelization code available is counted using the PM
counter NumRABEstFail.CodeStarv. If this happens quite often it can contribute to an
increased number of failed RAB establishments. Chat applications are considered the
most important cause of code starvation issues.
Related PMs / KPIs
NumRABEstFail.CodeStarv.
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
6-36
Exercises
.................................................................................................................................................................................................................................
Exercises
Answer the following questions.

1
The fault in which card of the Node B could lead to a Radio link setup failure?
a
MCR
CTU
IOU
UCU
d
2
Which of the following KPIs indicates RRC SIB message decoding failure?
a
NumRRCConRej
NumRRCConnEstFail
NumBadRACHTransBlock
None of the above
d
3
Which process will insufficient AICH power level adversely affect?

a
Call Admission Control
RACH Access Procedure
Paging
c
4
Give a possible reason for a poor success rate of RRC Setup Establishment? Select all that apply.
a
Radio Link Failure
RRC SIB message decoding failure
RACH Access Procedure failure
A radio bearer failure
a, b, c
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
6-37
Exercises
What could a low number of NumRRCConnAtt indicate?

a
RACH Access Procedure failure
Radio Link Failure
Call Admission Control failure
RRC Connection Setup failure
1
6
Which procedure may have a direct adverse affect on NumRABEstFail.Load?

a
Dynamic Bearer Control (DBC) procedure
NBAP Radio Link Setup procedure
RRC connection setup procedure
RAB establishment procedure
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
6-38
C all reliability
7
Overview
.................................................................................................................................................................................................................................
Objectives
After completion of this lesson, you should be able to:
List factors that can cause dropped calls

Describe methods of resolving Radio Link Failures
Describe the Radio Link Restore and Deletion processes
Identify causes of failure and develop stategies to solve them.
Contents
7-2
Radio link failures analysis due to synchronization issues
7-5
7-6
RLF and Radio Link Restore in the Downlink
7-8
RLF failure: Poor RF coverage
7-9
RLF failure: Poor PSC plan
7-10
RLF failure: Pilot pollution and Around-the-Corner problem
7-11
RLF failure: Poorly defined neighbor list
7-12
RLF failure: Improved Aggregate Overload Control
7-13
Failures on RLC
7-14
7-16
Network level retainability KPIs
7-18
Exercises
7-19
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
7-1
Call reliability
Dropped
calls analysis
.................................................................................................................................................................................................................................
Introduction
As soon as the call is successfully set up, the second factor influencing UMTS user
perception is the probability of maintaining the call, as opposed to the probability of
dropping the call.
A call drop is defined as an abnormal termination of a voice/data session due to any
reason causing the user to re-initiate the session. Where a drop on a PS session will
still result in PDP context preservation, and the end user will be able to re-establish
seamlessly (with some delay). PS drops are generally not as severe for end users as CS
drops.
On the UTRAN side, KPI RAB Dropping Rate, defined as the percentage of dropped
RAB due to any reason against the total number of established RABs for all services,
can be calculated.
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
7-2
Call reliability
Signaling flow
The signaling flow of total RABs dropped:

UE
Uu
Node B
Iub
RNC
Iu-ps
SGSN
RAB 64 kbps UL and DL
RRC
RAB 64 kbps UL and DL
RRC
A dropped RAB connection

due to any kind of failure
Expiry of timer
T_RL_RESYNC
Cell_DCH
Iu release request
(UTRAN generated reason)
RANAP
RANAP
NumRABDrop.sum
Iu release command
(UTRAN generated reason)
RANAP
RANAP
RRC Connection release

(DCCH)
RRC Connection release complete
(DCCH)
NBAP RL Deletion procedure
ALCAP release procedure

RANAP Iu release complete
UE_Idle
On the UTRAN call handling procedures the dropped RABs are identified by either a
RANAP Iu Release Request message or RANAP Reset Resource message sent by the
RNC to the core network. When a Release Request message is sent, the resources on
the UTRAN and core network are released.
Note: For PS calls the PDP context will not be released.
Possible failing reasons
The major components that constitute RAB Drops may be classified as follows:
Radio Link Failure, caused by:

poor RF coverage
poorly defined neighbor list
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
7-3
Call reliability
poor Primary Scrambling Code (PSC) plan
pilot pollution
DL power overload.
Operator interaction (for example lock action)
Inter-RAT handover due to supervision timer expiry (UMTS to GSM)
URA_PCH time-out (due to the UE not performing a periodical URA update)
Iu, Iub and Iur link failure
RRC Signal Connection Release Indication sent by the UE.
Related PMs / KPIs
Total RAB dropping rate.
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
7-4
Call reliability
Radio
link failures analysis due to synchronization issues
.................................................................................................................................................................................................................................
Introduction
Radio Link Failures (RLF) due to synchronization issues can take place in both the
downlink and uplink. The physical layer in the Node B and UE checks the
synchronization status of every radio frame.
Radio link states
The three states of the radio link are:
RL Restore
Initial
state
RL Failure
Out-of-sync
state
In-sync
state
RL Restore
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
7-5
Call reliability
RLF
and Radio Link Restore in the Uplink
.................................................................................................................................................................................................................................
Introduction
The RLF and Radio Link Restore procedures in the uplink are supervised in the Node
B by the NBAP protocol. As each UE may have more than one uplink radio link
allocated (e.g. in soft/softer handover status), the Node B needs to monitor the
complete radio link sets to trigger RLF and Radio Link Restore procedures.
Triggering the RLF procedure
When the radio link set is in the in-sync state and the NodeB is receiving
N_OUTSYNC_IND consecutive out-of-sync indications, Node B starts timer
T_RLFAILURE (T_RLFAILURE is determined by UTRAN parameter tRLFailure,
N_OUTSYNC_IND by UTRAN parameter noOutSyncInd).
The Node B stops and resets timer T_RLFAILURE upon receiving successive
N_INSYNC_IND in-sync indications (determined by UTRAN parameter noInSyncInd).
If T_RLFAILURE expires, the NodeB triggers the RLF procedure and indicates which
radio link set is out-of-sync. When the RLF procedure is triggered, the state of the
radio link set changes to the out-of-sync state. In this case, the Node B indicates the
RLF to the RNC by sending a Radio Link Failure Indication on NBAP with the cause
Synchronisation Failure.
RNC and the RLF indication
Upon reception of the Radio Link Failure Indication with cause Synchronisation
Failure the RNC starts timer T_RL_RESYNCH (determined by UTRAN parameter
radioLinkFailureResynchronisationResponseTimer).
If the RNC receives from the NodeB the NBAP Radio Link Restore Indication
message, timer T_RL_RESYNCH is stopped and no further action is taken. The Radio
Link Restore Indication is sent in case the radio link set is previously in the
out-of-sync state and N_INSYNC_IND successive in-sync indications are received. The
NodeB indicates which radio link set has re-established synchronization. When the
Radio Link Restore procedure is triggered, the state of the radio link set changes to the
in-sync state.
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
7-6
Call reliability
Removing the radio link
Upon expiry of timer T_RL_RESYNCH, the RNC removes the particular radio link in
the NodeB via the NBAP Radio Link Deletion procedure. The following two cases
have to be distinguished:
The UE has more than one Radio Link either to several cells or in case of a
multiple link scenario to one or several cells. In this case, the RNC starts the RRC
Active Set Update procedure (which will not lead to a dropped call).
If the dropped radio link is the last one the UE is connected to, the call is dropped
and the RNC sends the RANAP Iu Release Requestmessage with specified cause
Release due to UTRAN generated reason to the CN. When a UE loses the radio
connection in CELL DCH, the UE may initiate a new cell selection by transitioning
to CELL_FACH state/idle mode.
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
7-7
Call reliability
RLF
and Radio Link Restore in the Downlink
.................................................................................................................................................................................................................................
Introduction
The RLF procedure in the downlink is supervised in the UE by RRC.

RLF and restore
In the CELL DCH State, the UE starts timer T313 after receiving N313 consecutive
out-of-sync indications for the established DPCCH physical channel.
The UE stops and resets timer T313 upon receiving successive N315 in-sync
indications. If T313 expires, the UE considers that the radio condition is terminated
with an RLF.
1 or more radio links
As already discussed, two different cases have to be distinguished depending on

whether the dropped radio link was the last remaining one or not.
The following two cases have to be distinguished:
The UE has more than one Radio Link either to several cells or in case of a
multiple link scenario to one or several cells. In this case, the RNC starts the RRC
Active Set Update procedure (which will not lead to a dropped call).
If the dropped radio link is the last one the UE is connected to, the call is dropped.
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
7-8
Call reliability
RLF
failure: Poor RF coverage
.................................................................................................................................................................................................................................
Introduction
Uplink or downlink synchronization may be lost due to poor RF coverage. Note that
because of the cell breathing effect, the area where drop calls could occur may change
with the cell load.
Failure symptoms
Poor coverage can be detected with RF Call Trace enabled (for UL measurements) and
UE tracing (for the DL measurements). Low Ec and Ec/Io values are expected in either
UL and/or DL.
Furthermore, high transmit power in the UL and/or DL direction is expected. A
protocol analyzer can discover RLF due to synchronization problems by identifying
RLF messages.
Cell breathing can be detected by changes in the measured Ec/Io on the same drive test
route. Note that the received Ec values are constant whereas the Io values changes with
the cell load.
Poor RF coverage may be caused by faulty hardware (e.g. broken RF cable or faulty
antenna). Other reasons may be a non-optimized RF environment or simply coverage
holes in the network.
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
7-9
Call reliability
RLF
failure: Poor PSC plan
.................................................................................................................................................................................................................................
Introduction
A poor PSC plan can cause RLF due to synchronization if there are two cells sharing
the same PSC that are relatively close to each other. In coverage overlapping areas
both sites will interfere with each other in the DL because the PSCs of both cells are
non-orthogonal.
Another problem can also happen if two cells sharing the same PSC are relatively
close to each other, but do not necessarily have overlapping coverage areas. It may
happen that the RNC is mixing up the two cells and requesting to add a leg to the
wrong cell via the RRC Active Set Update procedure.
Due to the high number of PSCs that are available for the network design it should be
possible to create a proper PSC design for every network.
Failure Symptoms
Layer 1 UE logging can reveal interference in the DL. A protocol analyzer helps to
discover RLF due to synchronization problems. An indication for poor PSC planning
might also be high BLER in a good coverage area.
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
7-10
Call reliability
RLF
failure: Pilot pollution and Around-the-Corner problem
.................................................................................................................................................................................................................................
Introduction
Pilot pollution means an excessive overlapping of pilots with no dominant pilot. This
leads to poor Ec/Io ratios and, in combination with the Around-the-Corner problem, to
sudden drops of the Ec/Io. As a consequence, the RLF could fail due to being
out-of-synchronization.
Failure symptoms
Pilot pollution and the Around-the-Corner problem can be discovered by Layer 1 UE

logging (low Ec and Ec/Io values of the cells in the active set, sudden drop of Ec and
Ec/Io of the cells in the active set). A protocol analyzer can help to discover RLF due
to synchronization problems.
Soft/Softer HO issues could also be the reason for pilot pollution.
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
7-11
Call reliability
RLF
failure: Poorly defined neighbor list
.................................................................................................................................................................................................................................
Introduction
Poorly defined neighbor lists (too many neighbors or missing neighbors) can cause the
UE to have radio links to non-optimal cells or to be unable to add a leg to an optimal
cell. The consequence might be poor Ec and Ec/Io of the cells in the active set. To
maintain the call the UE and NodeB have to transmit with higher power than required.
The call may drop caused by RLF due to being out-of-synchronization.
Failure symptoms
Low Ec and Ec/Io values and high UE transmit power can be discovered. Missing
neighbors are currently not reported as detected cells to the OMC-U.
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
7-12
Call reliability
RLF
failure: Improved Aggregate Overload Control
.................................................................................................................................................................................................................................
The Improved Aggregate Overload Control (IAOC) has three main functions:
Ensures that the value of the demanded power remains within the linear range of
the power amplifier
Performs the amplifier protection based on power measurements
Controlling the maximum overall transmit power on a sector-carrier.
The function is located in the NodeB and is controlled by NodeB internal parameters.
The IAOC may scale down the DL transmit power on the Dedicated Channels (DCH)
if one of the three items above are out-of-range. This will impact the DL closed loop
power control mechanism that may lead to a RLF due to synchronization issues.
Failure symptoms
System Load related counters such as FwdPowerOvldDuration, Average Transmitted

Carrier Power (i.e. ave_tssi), Maximum Transmitted Carrier Power (i.e. max_tssi)
provide useful indications on the DL power load measured on a per cell basis.
It is hard to identify lower coverage caused by IAOC via RF Call Trace drive tests
because the power of the CPICH is unchanged. Lower DL transmit power of the
dedicated channel can be indirectly detected by a higher BLER. A protocol analyzer
can discover RLF due to synchronization problems
Specific investigations on IAOC may also require use of the Cell Diagnostic Monitor
(Cell DM) tool along a drive test in order to verify live when and where the IAOC
steps in, by checking whether the NodeB Transmitted Code Power suddenly decreases.
With the help of Cell DM, it can be seen that the DL transmit power is always lower
than the maximum allowed DL power configured by UTRAN parameter maxDLPower.
Usually if Load Control algorithms such as Dynamic Bearer Control and Congestion
Control are working correctly, IAOC should be rarely invoked by the Node B. Only
after specific investigations and clear proof that IAOC misbehavior is causing RLF
issues should settings of some IAOC parameters require optimization. .
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
7-13
Call reliability
Failures
on RLC
.................................................................................................................................................................................................................................
Basic tasks
The RLC is a layer 2 sublayer. RLC provides three basic tasks:

1. Buffering
2. Segmentation and reassembly
3. Error control
Data transfer modes
The RLC provides three data transfer modes:

1. Transparent Mode data transfer
2. Unacknowledged Mode data transfer
3. Acknowledged Mode data transfer
RLC error recovery
When timer protected PDUs are not acknowledged before the timer elapses, the PDUs
are retransmitted.
If retransmitted timer protected PDUs are unacknowledged for a certain time:
Go either to SDU discard or RLC reset of the RLC connection between the two
entities
If SDU discard does not succeed, go to RLC reset of the RLC connection between
the two entities
If RLC reset does not succeed, signal unrecoverable error to higher layers. In this
case the RRC might be dropped and the UE performs a Cell Update and the IE
AM_RLC error indication is set to TRUE.
RLC ARQ mechanism
To identify each PDU has (for DL and UL and per RLC entity separately) an
increasing SN (0, {, 4095 for AM, 0,{,127 for UM). Upon transmission, the data PDUs
are stored in a retransmission buffer when they are submitted to the MAC and PHY
layer. If a data PDU is NACK, it can be retransmitted.
ARQ uses the following mechanism:
Status reporting on the RX: the RX sends a status report in STATUS PDUs
containing a detailed list of received and missing PDUs. STATUS PDUs have
priority over retransmitted data. They can be sent periodically or unsolicited e.g.
after loss detection
Polling from TX: the TX can request a status report
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
7-14
Call reliability
Failures on RLC
Window mechanism: a sliding window allows the TX to transmit new PDUs while
waiting for the ACKs till end of the window size.
SDU discard function: when the delivery of a SDU cannot be managed because of
repeated errors, the transmission of SDUs is stopped and discarded on both TX and
RX side.
Failures on RLC
These are RLC failure symptoms:
Retransmission of RLC identifiable as out-of-sequence RLC PDUs on Iub (extract

the particular call to distinguish from other RLC PDUs).
A dropped call due to an RLC error can be easily identified by a Cell Update
message with cause RLC unrecoverable error.
The following table lists problems that can be detected in interface traces and the
corresponding KPIs in the PM system:
Problem
Trace
Trigger
RLC Resets
Iub
Any occurrence of RLC Resets in Iub traces
RLC retransmission
Iub
Any occurrence of retransmission of RLC

PDUs per RLC session
SDU discard with

explicit signalling
Iub
Any occurrence of a Move Receiving Window

(MRW) command indicating a SDU discard
and/or a MRW-ACK
Dropped call due to

RLC error
Uu
Any occurrence of a RRC Cell Update

message with specified cell update cause (not
failure cause) RLC unrecoverable error.
There might be optional a failure cause
specified. The IE AM_RLC error might be set
to TRUE.
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
7-15
Call reliability
Network
interface outages
.................................................................................................................................................................................................................................
Introduction
Hardware failures can occur on the different nodes of the UTRAN and the CN, but
also on the particular interfaces.
There are many reasons for outages; analysing the FM data can retrieve a good
indication for the failure cause.
Potential problems
Outages may lead to:
drops of the RAB and the RRC connection because of missing synchronisation
coverage issues
problems in the neighbour definition
problems in the cell/PLMN selection/reselection procedure
network accessibility might be limited.
Identifying outages
Outages can be easily identified when tracing the interfaces that have been out-of-sync.
Problem
Trace
Trigger
Iub out-of-sync I
Iub
Missing STAT PDUs on

AAL5 for more than 5
seconds
Iub out-of-sync II
Iub
Any occurrence of an
AuditRequiredInformation
on NBAP
Iu out-of-sync I
Iu
Missing STAT PDUs on

AAL5 for more than 5
seconds
Iu out-of-sync II
Iu
Any occurrence of a Reset

on RANAP
KPIs describing network outages
The most important KPIs describing the drops of the RABs due to network outages:
PM system
Formula
Precondition
Trouble
value
UTRAN
NumRABDropsNodeBFail /
NumRABSUM * 100
NumRABSUM >
X
>Y
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UM4801-IG.en.A4
7-16
Call reliability
PM system
Formula
Precondition
Trouble
value
UTRAN
NumRABDropsRNCFail /
NumRABSUM * 100
NumRABSUM >
X
>Y
UTRAN
NumRABDropsIubFail /
NumRABSUM * 100
NumRABSUM >
X
>Y
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
7-17
Call reliability
Network
level retainability KPIs
.................................................................................................................................................................................................................................
Introduction
The retainability KPIs (all service types) is derived from the relation of total dropped
RABs to the total successful established RABs.
KPIs per service types
The KPIs per service types are:
Lucent Retainability KPI CSV, which is the same as (1 - RAB dropping rate for
CSV12).
Lucent Retainability KPI CSD, which is the same as (1 - RAB dropping rate for CS
data)
Lucent Retainability KPI PSD, which is the same as (1 - RAB dropping rate for
PS).
Related PMs / KPIs
RAB dropping rate for CSV12

RAB dropping rate for CS data
RAB dropping rate for PS.
Abnormal KPI values
When one of the Lucent Retainability KPI values is very low, this may be caused by
many different issues. Therefore it is advised to localize the issue by analyzing the
performance measurements and the possible failing reasons. There are several possible
failing reasons of abnormal RAB disconnects.
Some of the important reasons are:
Radio Link Failure (RLF) due to RRC connection failures

Iu interface failures
Iub or Iur interface failures.
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UM4801-IG.en.A4
7-18
Call reliability
Exercises
.................................................................................................................................................................................................................................
1
A RAB drop does not always lead to a user- perceived dropped call because:
a
UE can maintain the call via Call Re-establishment procedure
The UE always has a backup RAB
The RRC automatically reconfigures new resources
a
2
Where are the RLF and Radio Link Restore procedures in UL supervised?
a
UE by the RRC
RNC by the RRC
NodeB by the NBAP
C
3
A dropped call due to an RLC error can be easily identified by which of the following messages?
a
Iu Release Command message
Cell Update message
RRC Release message
b
4
Which of the following load control functions should have the highest parameter
setting?
a
Connection Admission Control
Dynamic bearer control
Congestion Control
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
7-19
C all quality and optimization

8
Overview
.................................................................................................................................................................................................................................
Objectives
After completion of this lesson, you should be able to:
Identify parameters that have a direct influence on the users perception of call
quality
Assess the quality of different UMTS services using KPIs
State the possible causes of high BLER rate
Identify QoS voice service parameters
Identify QoS data service parameters.
Contents
8-2
8-4
8-6
8-8
Exercises
8-11
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
8-1
Network
level quality KPIs
.................................................................................................................................................................................................................................
Introduction
Although the call is successfully set up and maintained the user may perceive that the
quality of the call itself is poor. In case of a voice call this quality degradation can be
directly experienced during the conversation. In case of data call the poor quality may
cause throughput degradation.
Quality KPI
UL and DL Block Error Rate (BLER) are the KPIs providing an indication of the
quality of the UMTS call. The Lucent quality KPI capture the uplink failure on RNC
basis:
= 1- NumTransBlockErrUL 100 [%]
NumTransBlockTotUL
The quality KPI is derived from the uplink block error rate for all services (CSV, CSD,
PS).
Poor quality reasons
High values of the quality KPI indicates that the perceived uplink quality of the call is
poor. Usually this also has an impact on the UL/DL throughput related KPIs.
In order to correctly identify the root cause of high UL/DL BLER values, the UE and
the Node B transmitted power should be checked respectively:
If the UE and/or the Node B transmitted power has reached the maximum allowed
value, then the most likely root cause is given by poor RF conditions that are
limiting either the downlink or the uplink, or both.
If the UE and/or the Node B transmitted power has not reached the maximum
allowed value, then the most likely root cause is given by respectively UL and/or
DL Closed Loop Power Control issues.
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UM4801-IG.en.A4
8-2
Basic root cause analysis method for high UL/DL BLER issues:
High UL/DL BLER
Poor RF
conditions
Yes
Max UE / Node B
transmitted power
reached?
No
UL/DL
power
control issues
Note: It should not be assumed that UL BLER issues will also result in DL BLER
issues and vice versa. In several scenarios the system may be either only uplink or
only downlink limited due to unbalanced loads.
Related PMs / KPIs
UL transport block error rate CSV

UL transport block error rate CS data
UL transport block error rate PS.
Other abnormal values
Other counters related to system load such as UL transport block error rate CSV, UL
transport block error rate CSD and UL transport block error rate PS may be used to
verify that the load in the cell is fairly high, which would increase the probability for
call setup failures.
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UM4801-IG.en.A4
8-3
Uplink
Block Error Rate (BLER)
.................................................................................................................................................................................................................................
Introduction
UL BLER is calculated at the RNC and normally should stay within a target quality
value that is defined depending on the supported radio bearers. For example for data,
the target quality value is currently equal to 5%, for voice it is equal to 0.8%.
Either poor RF conditions or UL Closed Loop Power Control issues may cause high
UL BLER values.
Poor RF Conditions
Poor RF conditions increase the probability of receiving blocks not correctly decoded
at the RNC. This means that if the UE transmitted power has already reached the
allowed limit, UL BLER may still show values higher than the target value.
RF coverage and interference: Ec/Io and Ec measurements jointly with Total to

Aggregate Ec/Io ratio
UE traces (RFCT) should be performed and data imported to an RF analysis tool:
UL BLER provided via RF Call Trace jointly with DL BLER provided via a
CDMA air interface tester
UE Transmitted Power and UE Peak Transmit Power Margin
UL TCP/IP Throughput with DL TCP/IP Throughput and DL Physical Layer
Throughput.
If the analysis of the metrics above show UL BLER degradation is caused by poor RF
conditions (poor RF coverage or high UL interference), correct the conditions as shown
in RLF section.
If not, issues with UL Closed Loop Power Control may be causing the problem.
UL Closed Loop Power Control issues
UL Closed Loop Power Control can be split in two loops, i.e. Outer Loop and Inner
Loop.
1. The Outer Loop, located at the RNC, is responsible for updating the SIR target
according to the measured UL BLER in order to keep the UL target quality value
(e.g. UL BLER equal to 5% for PS services) of the UL Dedicated Channel (DCH).
2. The Inner Loop, located at the NodeB, is responsible for sending the Power
Control commands to the UE upon comparison of estimated SIR with the target
SIR provided by the Outer Loop. The UE adapts its transmitted power according to
the Power Control commands received by the NodeB.
Specific UTRAN parameters are responsible for the proper working of both Outer
Loop and Inner Loop. Usually these parameters are expected to be optimized before
Network Deployment and not to be changed afterwards.
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
8-4
Figure
The following graphic shows uplink outer loop power control.
If Outer Loop is not quickly updating the SIR target, the UL BLER may show values
greater than the target value for long periods of time. Note that UL BLER values much
lower than the target value (e.g. 1% to 2% with a target value of 5%) may cause
quality degradation due to UE transmitting at a higher power than necessary, causing
higher UL interference.
If analysis of the metrics is showing that in some scenarios the SIR target is not
quickly updated (i.e. UL BLER values are not distributed around the target value)
according to the measured UL BLER this issue should be escalated to System
Engineering.
If throughput or voice quality metrics are showing degradation even with UL BLER
values distributed around the target value this means the UL BLER target value is not
properly set. Since this target value can be differentiated by service type (i.e. PS/CS
and different supported data rate), further investigations should be requested.
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
8-5
Downlink
Block Error Rate (BLER)
.................................................................................................................................................................................................................................
Introduction
DL BLER is calculated at the UE and normally should stay within its target quality
value defined for the DL DCH on a per radio bearer basis as for UL BLER.
High DL BLER values may be caused by:
Poor RF conditions or
DL Closed Loop Power Control issues.
Poor RF conditions
Poor RF conditions increase the probability of receiving blocks not correctly decoded
at the UE.
Assuming DL Closed Loop Power Control is working properly, if the NodeB
transmitted power reaches the allowed limit on the DL DCH, DL BLER may still show
values higher than the target one due to RF issues.
Detecting poor RF conditions
Different UE traces including a CDMA air interface tester, RF Call Trace running in
parallel. After importing all traces into an analyzer, the following metrics should be
analyzed and correlated:
RF coverage and interference: Ec/Io and Ec measurements jointly with Total to

Aggregate Ec/Io ratio
UL BLER provided via RF Call Trace jointly with DL BLER provided
NodeB Transmitted Code Power
UL TCP/IP Throughput with DL TCP/IP Throughput and DL physical layer
throughput.
If the analysis of the metrics shows DL BLER degradation is caused by poor RF

conditions, actions should be taken as recommended in the RLF section.
If not, the DL Closed Loop Power Control may be causing this problem.
DL Closed Loop Power Control Issues
As for the Uplink, DL Closed Loop Power Control can be split into two loops, both
located in the UE:
Outer Loop
Inner Loop.
The Outer Loop is responsible for updating the SIR target according to the measured
DL BLER in order to keep the DL target quality value (e.g. DL BLER equal to 5%) of
the DL Dedicated Channel (DCH).
The Inner Loop is responsible for sending the Power Control commands to the NodeB
upon comparison of estimated SIR with the target SIR provided by the Outer Loop.
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
8-6
The NodeB adapts its transmitted power according to the Power Control commands
received by the UE.
Detecting DL Closed Loop Power Control Issues
Assuming that RF issues are not the cause, investigate using the following metrics:
DL BLER via CDMA Air Interface Tracer

NodeB Transmitted Code Power via RF Call Trace.
It should be verified that as soon as the DL BLER increases, the NodeB Transmitted
Power is increased and vice versa.
DL BLER should have values distributed around the defined target value to ensure that
the Closed Loop is working properly.
Analysing DL Closed Loop Power Control Issues
If analysis of the metrics shows that the SIR target is not quickly updated, escalate
the issue to System Engineering.
If throughput or voice quality metrics show degradation even with UL BLER
values distributed around the target value, the UL BLER target value is not set
properly. Further investigations are needed.
Assuming that Outer Loop Power Control is working properly at the UE, if the
NodeB Transmitted Code Power displays values close or equal to the maximum DL
DCH allowed power, parameter setting maxDLpower should be changed. Note that
this may cause decrease of DL capacity, as each single user will be allowed to use
more DL power on the DCH.
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
8-7
Quality
of Service (QoS)
.................................................................................................................................................................................................................................
Introduction
Quality of Service is more specific than the more general term quality.
QoS has to do with getting the particular service the user asks for:
that the network allocates the correct resources and

that the traffic mechanisms support the request during the traffic flow.
QoS voice service
Because of the asymmetry of the UMTS links, it is necessary to measure the UL and
DL voice quality separately. The equipment compares the received voice samples with
the transmitted voice samples. In this way, the evaluation software can do voice quality
classification for both directions independently.
The table below gives the QoS parameters for voice services. For the voice quality
evaluation, the Mean Opinion Score (MOS) is used. The MOS is defined by the ITU
and ranges from 1 to 5. For GSM Enhanced Full Rate (EFR) the theoretical maximum
is 4.3. Good voice quality can be considered when the MOS exceeds 3.0. Voice quality
degradation such as echo or voice delay are reflected by this measure.
The table below provides QoS parameters for voice services based on MOS.
Mean Opinion Score (MOS)
QoS value
Below 2.0
Poor
2.0 to 3.0
Fair
3.0 to 4.0
Good
Above 4.0
Excellent
QoS data services
Mobile subscribers surfing the Internet or downloading files from their companys
network could face data quality problems in UMTS networks. The user may complain
about low throughput rate, losses of connection or jitter.
The radio bearer can be dynamically assigned depending on traffic measurements or
load. Even the mobile state may be changed to idle mode/URA_PCH/CELL_PCH
mode.
Depending on the status of the RLC queue in the UE, the mobile might send :
Measurement Report 4a (if traffic volume exceeds a threshold)

Measurement Report 4b (if traffic volume falls below a threshold).
The RNC may or may not react to these Measurement Reports by doing an RB
reconfiguration.
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UM4801-IG.en.A4
8-8
A smaller radio bearer can be assigned if overload estimations are made by the RNC.
RRC Re-establishment
Another difference when describing the user perceived QoS for PS data services is a
feature called RRC Re-establishment. A drop of the RAB and RRC connection does
not (necessarily) mean that the PDP Context is removed from the GGSN or the FTP
session drops. After RRC Re-establishment, the FTP session can be resumed if the
session has not timed out in between.
For the user the drop of the RRC and RAB is visible by stalling of the FTP transfer
for the particular time-frame and because of low throughput rates. In case of real time
applications like video streaming or web radio the drop will be noticed by the user if
the buffer of the application is emptied and no new data is received.
Data service parameters
The following table shows parameters important for data service QoS:
Parameter
Description
Measurement Report 4a threshold
Threshold defining when the Measurement

Report 4a is triggered
Measurement Report 4b threshold
Threshold defining when the Measurement

Report 4b is triggered
Enable PDCP compression
Defines whether or not PDCP compression

is used
Data service failure symptoms
Poor data quality can be identified in TCP/IP protocol traces by:
IP Packet loss (or packet corruption)

Will cause retransmission if TCP is used on the transport layer
Will result in a slow down of the throughput
Could cause a reset of the transport protocol.
IP Packet delay
Will result in a slow down of the throughput
User experiences packet delay as jitter, e.g. the download stalls when browsing
WWW or downloading data via FTP
May cause retransmission on TCP layer.
High BLER in the UL and/or DL. ( UE traces (DL) and RF Call Trace (UL)).
Low throughput on RLC, RLC retransmission and RLC resets (Iub traces).
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
8-9
Data service improvement suggestions
Poorly performing data connections can be caused by:
Configuration problems on the client PC, the network connection between GGSN
and the server (in the Internet) or configuration problems on the (Internet) server.
Packet loss, packet delay or packet corruption on the way between the GGSN and
the RNC.
Bad RF performance.
Non-optimized RLC parameter settings and RLC resets.
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
8-10
Exercises
.................................................................................................................................................................................................................................
1
Which KPI provides an indication of the quality of the UMTS Call?

a
UL/DL SIR
UL/DL BLER
NumRABDrop.sum
maxDLpower
b
2
Where is the Inner Loop Power Control located?

a
UE
Node B
RNC
b
3
At the UE, what does the Outer Loop Power Control do if the DL BLER is
higher than the target BLER value?
a
Calculate a higher SIR ratio
Calculate a lower SIR ratio
Raise the BLER target
Lower the BLER target
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
8-11
C all mobility and optimization

9
Overview
.................................................................................................................................................................................................................................
Objectives
Describe the soft/softer handover process

Narrow down the failing issues to a performance area
Narrow down the failing issues to one or more performance metrics
Suggest methods of dealing with issues affecting soft/softer handovers.
Contents
9-3
9-4
9-5
9-8
Poor RF conditions
9-10
9-11
9-12
No UE answer
9-13
UE reject
9-14
9-16
9-17
9-18
9-20
9-21
9-22
9-23
Relocation failures
9-25
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
9-1
Overview
9-26
9-30
9-31
9-32
9-34
Exercises
9-36
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
9-2
Overview
.................................................................................................................................................................................................................................
Objectives
Describe the basic handover process

Describe Soft/Softer Handover failures in CELL DCH and non-CELL DCH states
Recognize KPIs which reflect the Soft/Softer Handover procedures within the
UMTS network.
Contents
9-4
9-5
9-8
Poor RF conditions
9-10
9-11
9-12
No UE answer
9-13
UE reject
9-14
9-16
9-17
9-18
9-20
9-21
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
9-3
Soft/Softer
Handover failure classification
.................................................................................................................................................................................................................................
Classification
Soft/Softer Handover failures are classified as follows:
Failures in non-CELL DCH state:

Random Access Detection Failure
Call Admission Control Failure
Radio Link Set-up Failure
RRC Connection Set-up Failure
Incorrect parameter settings.
Failures in CELL DCH state:
Poor RF Conditions
Incorrect translations settings
No NodeB resources available
No transport resources available

No UE answer
UE Reject
NodeB/RNC Outages
Iub, Iur link Outages.
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
9-4
Soft/softer
handover failures in non-CELL DCH state
.................................................................................................................................................................................................................................
Introduction
If the UE is in a state other than CELL DCH and it is located in Soft/softer Handover
area, then it is possible that - during the transition to CELL DCH state - the UE goes
directly in Soft/softer Handover (S/SHO).
The non-CELL DCH state is applicable to the following scenarios of S/SHO:
at Call Setup
at Call Re-establishment
for UL Data Transfer in URA PCH
for DL Data Transfer in URA PCH
for DL Data Transfer in CELL_FACH.
Important! Failures in S/SHO in non-CELL DCH state are not identifiable via any
specific performance measurement or key performance indicator!
Scenarios
The following scenarios might apply to Soft/softer handover failures in non-CELL

DCH state:
1. UE is in idle state and initiates the transition to CELL DCH state (S/SHO at
Call Setup)
2. UE is in forced idle state due to unsupported URA PCH state (S/SHO at Call
Re-establishment)
3. UE is in URA PCH state and the network needs to transmit data to the UE
(S/SHO for DL Data Transfer in URA PCH)
4. UE is in URA PCH state and requests to transmit data to the network (S/SHO
for UL Data Transfer in URA PCH).
Process
In all four scenarios the UE sends intra-frequency measurements to the RNC within
either RRC Connection Request or RRC Cell Update message.
Upon evaluating the UE measurements, the RNC decides whether the UE can enter the
CELL DCH state already in soft/softer handover. When the SHO algorithm condition is
fulfilled, the UTRAN allocates radio link resources before sending a confirmation
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
9-5
message to the UEs. Afterwards, the UTRAN indicates to the UE to which links the
UE has to be connected before sending back a completion message.
Scenario
RNC messages for S/SHO scenarios in non-CELL DCH state

Step 1:
Resource allocation message
Step 2:
Link asignment indication
message
RRC Connection Setup Complete
RRC Cell Update Confirm
RRC RB Reconfiguration
Complete
2
3
4
Failures
The following failures are possible in non-CELL DCH state:
Random Access Detection Failure

Call Admission Control Failure
Radio Link Set-up Failure
RRC Connection Set-up Failure
Incorrect parameter settings.
Failure symptoms
The following symptoms can be the root cause of S/SHO failures in non-CELL DCH
state:
Random Access Detection Failure:

RRC Connection Request or RRC Cell Update messages are not successfully
decoded at the RNC
Pilot candidates for S/SHO never getting the chance to be reported to the
UTRAN.
Call Admission Control Failure:
Request to setup the call with more than one link is rejected due to overload
Radio Link Setup Failure:
Power resources available but NodeB fails in setting up more than one link
RRC Connection Setup Failure:
Resources successfully allocated at the NodeB but RRC Connection Setup
procedure fails.
An additional failure may be due to incorrect setting of related parameters as
listed below:
MaxNoReportedCellsOnRACH
(maximum number of cells to be reported on RACH)
activeSetSizePS
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
9-6
(Maximum size of the active set for PS applications)
activeSetSizeCS
(Maximum size of the active set for PS applications)
AddThresholdSHO
(hysteresis to be subtracted for reported pilot candidate cells to be included in

the active set).
Note: Causes, identification techniques and fixes for these failures are covered in the
Call availability and optimization part of this document.
Identification techniques
Evaluate success rate of S/SHO at call set-up:
Retrieve from UE logs as well as from Iub traces the RRC Connection Request
messages that include at least one reported pilot belonging to the Monitored Set
in the Information Element measured results on RACH.
Retrieve from UE logs as well as from Iub traces the RRC Connection Setup
Complete message corresponding to the test calls.
If the percentage is lower than 100% the following steps are required:
Evaluate the Ec/Io measured on the best cell. Retrieve the relevant NBAP
Radio Link Set-up (or Addition) Request/Response Connection Request and
identify failure-related messages.
Retrieve UE logs and from Iub traces the relevant RRC Connection Setup
message and identify:
either any failure-related message
or any message not answered by the UE.
If calls are set up with too many pilots requesting to be in the Active Set, this may
result in failures caused by CAC algorithm or by unavailable NodeB resources.
Proper settings of all parameters:
MaxNoReportedCellsOnRACH
activeSetSizePS
activeSetSizeCS
AddThresholdSHO
should be performed to limit this scenario.
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
9-7
Soft/softer
handover failures in CELL DCH state
.................................................................................................................................................................................................................................
Introduction
If the UE is in CELL DCH state and it is located in Soft/softer Handover area, there
are three events for a soft/softer handover procedure:
Addition of a pilot to the Active Set

(i.e. event 1A is included in Measurement Report message),
performed as NBAP Radio Link Setup procedure for the first pilot or NBAP
Radio Link Addition procedure for additional pilots.
Removal of a pilot from the Active Set
(i.e. event 1B is included in Measurement Report message),
performed as NBAP Radio Link Deletion procedure.
Replacement of worse pilot in the Active Set by best candidate pilot
(i.e. event 1C is included in Measurement Report message),
performed as NBAP Radio Link Setup or NBAP Radio Link Addition
procedure for the best candidate pilot, followed by NBAP Radio Link Deletion
procedure for worse pilot in Active Set.
Important! Soft/softer handovers can be executed as Intra-RNC as well as

Inter-RNC. In case of Inter-RNC soft/softer handover the two RNC involved are
defined as Serving RNC (S-RNC) and Drift RNC (D-RNC).
Process
If the UE is in CELL DCH state, the soft/softer handover can be summarized as

follows:
RRC Measurement Report message reports a soft/softer handover triggering

event to the UTRAN
NBAP procedure sets up resources in the UTRAN (case of setup/addition or
replacement)
RRC Active Set Update procedure executes the Soft/softer Handover
NBAP procedure releases resources in the UTRAN (case of removal or
replacement)
RRC Measurement Control message evaluates the Monitored Set update upon
Neighbor List Selection Algorithm (NLSA).
Failures
The following failures are possible in CELL DCH state:
Poor RF Conditions
Incorrect translations settings
No NodeB resources available
No transport resources available
No UE answer
UE Reject
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
9-8
NodeB/RNC Outages
Iub, Iur link Outages.
Failure symptoms
The various failures and their symptoms, identification techniques, and improvement
suggestions for both Intra-RNC and Inter-RNC Soft handover are described in detail in
the following sections of this lesson.
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
9-9
Poor
RF conditions
.................................................................................................................................................................................................................................
Introduction
Poor RF conditions may cause issues along SHO procedure as well as in general on
maintaining the call. Investigation techniques and suggested fixes for improvements are
covered with Radio Link Failures in the Call reliability and optimization lesson.
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
9-10
Node
B resource dry-up
.................................................................................................................................................................................................................................
Introduction
Upon successful decoding of Measurement Report message, the RNC allocates the
required resources at the NodeB over:
either NBAP Radio Link Set-up for (soft handover) or

NBAP Radio Link Addition procedure (for softer handover).
Failures
NodeB rejects the resource allocation request when no physical resources are available:
NumRLSetupFail.NodeBRes
identifies failure in the S-RNC on a per cell basis
NumRLAddFail.NodeBRes
identifies failure in the D-RNC on a per RNC basis.

Failure symptoms and identification techniques
Node B resource dry-up failures can be identified by the following symptoms:
The NodeB rejects the resource allocation request

Increased Pilot pollution
as the candidate pilot is not included in the Active Set
Degradation of S/SHO Success Rate KPIs.
For Node B resource dry-up failures, the following improvement suggestions may
apply:
Improve RF coverage
Minimize Interference
Minimize the impact of round-the-corner effect
Adjust the uEActiveSetUpdateResponseTimer setting as best trade-off
between:
soft/softer handover delay minimization and
UE response time requirements.
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
9-11
Transport
resources dry-up
.................................................................................................................................................................................................................................
Introduction
If the maximum supported capacity of the Radio Link is reached, no transport

resources (Iub links) are available.
Failures
The NBAP Radio Link setup or Radio Link Addition procedure may fail.
Failure symptoms
The dry-up of transport resources results in a degradation of Soft/softer Handover

Success Rate KPIs
The degradation of Soft/softer Handover Success Rate KPIs are tracked in the
following counters:
NumRLSetupFail.TransRes
on a per cell basis in the S-RNC
NumRLAddFail.TransRes
on a per RNC basis in the D-RNC.

The relevant NBAP messages Radio Link Setup Failure and Radio Link
Addition Failure triggering those counters can be retrieved via Iub traces.
Capacity analysis focused on the Iub links traffic should provide recommendations for
optimized Iub links traffic distribution.
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
9-12
No
UE answer
.................................................................................................................................................................................................................................
Introduction
Upon successful resource allocation in the NodeB, the RNC sends the RRC Active Set
Update message to the UE with the RRC Active Set Update procedure. A guard timer
is started on the RNC to supervise the reception of the RRC Active Set Update
Complete message from the UE.
The timer uEActiveSetUpdateResponseTimer defines the maximum value of the
guard timer.
Failures
The Active Set Update procedure fails if the guard timer expires and no message is
received from the UE or poor RF conditions exist due to poor coverage or high
interference.
All the allocated UTRAN resources are released.

Important! If the setting of timer uEActiveSetUpdateResponseTimer with respect
to the UE response time is too low, this may also be a failure cause.
Improve RF coverage
Minimize Interference
Adjust uEActiveSetUpdateResponseTimer setting as best trade-off between
soft/softer handover delay minimization and
UE response time requirements.
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
9-13
UE
reject
.................................................................................................................................................................................................................................
Introduction
Upon sending the Active Set Update message, the RNC receives Active Set Update
Failure message from the UE due to:
Invalid configuration,
Incompatible simultaneous reconfiguration, or
Protocol Error.
Normally these failures are expected to occur seldom as they indicate incorrect
configurations in either the RNC or the UE due to RRC signaling issues like delays
or internal problems in UE or RNC.
Failures
If the Primary Scrambling Code (PSC) plan is not optimized and contiguous cells have
same PSC, the RNC may mix up the cells when receiving the Measurement Report
message from the UE.
The RNC then allocates resources to the wrong NodeB and sends an Active Set Update
message to the UE with an incorrect configuration.
Failure symptoms
The following failure symptoms will appear:
Degradation of Soft/softer Handover Success Rate KPIs

NumIntraRNCSHOFail.UERejis triggered on receiving the Active Set Update
Failure message at the UTRAN.
The following techniques will help to to identify the specific failure cause:
Trace test calls via a protocol analyzer

Retrieve Active Set Update and Active Set Update Failure messages from
protocol analyzer
Reorganization or optimization of the Primary Scrambling Code planning stategy:
Best trade-off between the processing load on the UE and the synchronisation
time
Effectively the performance of synchronisation procedure
Assign code groups to neighbouring cells/sectors which have smaller cross
correlation values with other codes of the group so that during initial cell
search, the UE will correctly identify the code in stage 3 of the cell search
process.
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
9-14
UE reject
Important! The code groups which show poor cross correlation characteristics
should be allocated as far away as possible.
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
9-15
Hardware
or link outage
.................................................................................................................................................................................................................................
Introduction
At the OMC-U it can be checked whether alarms will be reported for this NodeB.
This is, however, in the area of Fault Management and not Call mobility optimization.
Failures
At the OMC-U Alarm specific reports are displayed for a particular Node B or RNC.
Failure symptoms
NBAP procedure fails, for example due to:

faulty Traffic Card in the NodeB
broken or unstable Iub link NBAP ATM bearer configuration.
Random Access Detection failure, for example a decoding failure in the UCU
card of the Node B
Alarm Entity at the OMC-U GUI

Collect UCU trace taken directly from the NodeB (monitor the channel
elements of the NodeB)
Collect FMS traces (internal and external messages of the RNC) and TPU
traces (e.g., uplink power control testing) at the RNC.
Detailed descriptions on the various alarms to be monitored are available in the RNC
and NodeB OAM Manuals.
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
9-16
Incorrect
translation settings -Overview
.................................................................................................................................................................................................................................
Overview
In general, the handover translation parameters can be categorized into four main
thematic areas:
Measurement and reporting

Soft Handover algorithm
NLSA algorithm
Active Set Update procedure
Important! Depending on the thematic area, incorrect settings of handover

parameters may cause different problems. Therefore, it is strongly recommended to
run a consistency check on these parameter settings before starting any detailed
investigations.
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
9-17
Incorrect
translations settings - measurement and reporting
.................................................................................................................................................................................................................................
Introduction
For specific issues, a number of parameters may need to be properly tuned in order to
improve the soft/softer handover performance:
measQty.filterCoefficient
defines the length of the filtering period
reportingCellStatus.reportedCell
defines which set of cells (i.e. Active, Monitored or Detected) can trigger the
event of adding a pilot to the Active Set and are being measured by the UE
reportingCriteria1A.rcReportingInterval and
reportingCriteria1C.rcReportingInterval
define the report periodicity for reporting events Adding a pilot (1A) to or
Replacing a pilot (1C) in the Active set respectively
NumUndeclHORejPerNcell
is triggered when a detected cell not belonging to the neighbors list is reported
by the UE in order to be included in the Active Set.
Failure symptoms
Performance/quality degradation
Decreased soft/softer handover success rate
Further increase of dropped call rate.
Drive tests including RF Call Trace will help to identify the specific failure cause:
Total to Active Ec/Io Ratio helps to identify high interference areas

Record of the time when Measurement Report messages are sent, that is, the
soft/softer handover has been triggered.
The analysis of the UE measurements on the Monitored Set pilots before
sending the Measurement Report indicates whether the UE decision is fast
enough compared to the specific RF scenario.
The following suggestions will help to to improve the translation settings:
Setting of measQty.filterCoefficient
to low values speeds up the handover decision
Setting of parameter reportingCellStatus.reportedCell
allows UE to measure and report also Detected Set pilots helps to identify the
strong interferers. If the strong interferer does not belong to the neighbors list
then the pilot is not added to the Active Set.
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
9-18
Incorrect translations settings - measurement and

reporting
Setting of reportingCriteria1A.rcReportingInterval
reportingCriteria1C.rcReportingInterval
and
to low values increases the probability that Measurement Report messages are
successfully decoded at the UTRAN and helps to minimize the delay in the
soft/softer handover procedure
Setting of NumUndeclHORejPerNcell
is part of the Handover matrix counters and can be imported in an Undeclared
Neighbor List tool for neighbor plan optimization purposes.
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
9-19
Incorrect translation settings - Neighbor List Selection

Algorithm
.................................................................................................................................................................................................................................
Introduction
The Neighbor List Selection Algorithm (NLSA) is used to set up a list of the most
effective pilot neighbors to be monitored by the UE to reduce UEs response time to
detect new pilots. A subset of the neighbor list defined and optimized during RF
planning and optimization, located in the RNC. This sub-list provides the updated
monitored set list to the UE via RRC Measurement Control message upon S/SHO
successful execution.
The NLSApriority setting within the attribute outFDDAdjCells defines the search
priority used in the NLSA. It is set on a per neighbor cell basis.
Poor performance/quality of the call

High dropped call rate in the RAB establishment phase.
The following suggestions may help to improve the performance with respect to the
Neighbor List Selection Algorithm.
Correlate the results of drive test analysis with the ones from system performance,
parameter settings and handover traffic:
In order to identify which NLSA priority setting needs to be changed

accordingly:
either increase the priority of strong detected pilots, or
decrease the priority of weak monitored pilots.
If several areas are showing a high number of detected pilots compared to the
monitored list size:
increase the value of parameter combinedNeighbourhoodListSize to minimize
interference issues by including more pilots in the monitored set.
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
9-20
Incorrect
translation settings - Active Set Update procedure
.................................................................................................................................................................................................................................
Introduction
Upon successful resource allocation in the NodeB, the RNC sends the RRC Active Set
Update message to the UE via the RRC Active Set Update procedure. A guard timer is
started on the RNC to supervise the reception of the RRC Active Set Update Complete
message from the UE.
The attribute uEActiveSetUpdateResponseTimer defines the maximum value of the
guard timer.
The Active Set Update procedure fails if:
the guard timer expires and no message is received from the UE, or
poor RF conditions exist due to:
poor coverage or
high interference.
If the Active Set Update procedure fails, all the allocated UTRAN resources are
released simultaneously.
Important! If the setting of the timer uEActiveSetUpdateResponseTimer with
respect to the UE response time may is too low, this may also be a failure cause.
The following suggestions may help to improve the performance with respect to the
Active Set Update procedure:
Improve RF coverage
Minimize interference
Adjust uEActiveSetUpdateResponseTimer setting as best trade-off between:
soft/softer handover delay minimization and UE response time requirements.
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
9-21

Overview
.................................................................................................................................................................................................................................
Objectives
Describe failures in UMTS to GSM handover procedures

Recognize KPIs which reflect the UMTS to GSM handover.
Contents
9-23
Relocation failures
9-25
9-26
9-30
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
9-22
Inter-system
handover failures - overview
.................................................................................................................................................................................................................................
Introduction
A handover to another network system or inter Radio Access Technology (inter RAT)
handover is always a hard handover with MSC involvement.
The UTRAN initiates the Relocation Preparation Procedure at the Iu interface towards
the MSC of the GSM network. The UE must have established at least a Circuit
Switched (CS) connection to the UMTS network.
The inter RAT-Handover can be performed for the following RAB combinations:
One CS voice connection, or

One CS voice connection and simultaneous PS connection.
For a UE, which is involved simultaneously in a CS connection and a PS

connection, the CS connection will be transferred to the target GSM cell first.
When the CS handover is completed, the UE has to send a routing area update
request to the GSM network containing an indication that the GSM/GPRS network
needs to continue an already established UTRAN CN context. Whether the UE is
able to continue both the CS and PS connections in GSM/GPRS depends on its
capabilities.
Upon a handover failure the CS and PS connections are further served by the
UMTS network if possible according to the radio conditions.
Handover decision
The inter-system handover algorithm for UMTS to GSM handover is developed for
UMTS coverage islands, which are located within a GSM network providing full
coverage within a certain area and for UMTS/GSM networks overlapping only in their
border regions.
The Lucent inter-system handover feature supports various handover algorithms to
provide optimum solutions dependent on customer needs:
DAHO
Handover is triggered based on serving cell measurements. The target cell
selection is solely performed on network configuration data without any
measurements of the GSM frequency.
MAHO
Handover is triggered based on GSM measurements performed by the UE and
serving cell measurements.
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
9-23
RRC Redirection
RRC redirection can be used to avoid call establishment in UMTS. If RRC
redirection is active, UTRAN redirects the UE to GSM immediately on RRC
connection request.
Directed Retry
Directed Retry allows for early handover to GSM before Radio Access Bearer
(RAB) resources are assigned in UMTS. At this time, the UE has a signalling
connection in UMTS only. On receipt of the RAB Assignment from the MSC,
the UTRAN rejects the RAB Assignment with cause directed retry and
initiates the handover procedure to GSM.
Failure classes
The inter RAT handover procedures may fail due to the following reasons:
UMTS to GSM handover:

The Relocation Preparation procedure is not completed in time
The overall Relocation procedure is not completed in time, i.e. the MSC does
not initiate the Iu Release procedure.
A failure is detected during the Relocation Preparation procedure.
The UE fails to complete the requested handover.
Receipt of an incorrect RELOCATION COMMAND message.
GSM to UMTS handover:
The GSM to UMTS handover feature is not enabled in UTRAN.
The target cell id is not controlled by the RNC.
The RNC fails to decode the RRC container within the RELOCATION
REQUEST message.
The UE does not support the target cell frequency band.
The ciphering or integrity protection cannot be configured.
No S-RNTI 2 can be allocated.
No reduced range uplink scrambling code can be allocated.
The requested radio resources cannot be established.
The RNC does not receive a HANDOVER TO UTRAN COMPLETE message
from the UE.
The MSC cancels the relocation by releasing the Iu connection.
Some of these failures are due to Network planning errors, others are the result of
features that are not activated (yet). However, most of them are detected later in the
optimization process.
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
9-24
Relocation
failures
.................................................................................................................................................................................................................................
The following failure symptoms may appear:
Continuous relocation failure and high signaling load - hoRelocGuardTimer too

low
RNC will re-trigger a relocation very soon after the previous failed relocation.
The probability is high that the relocation will fail again. Signaling and
processing effort is increased.
No relocation can be performed. - TRELOCprep too low
RNC will cancel the relocation procedure although the relocation request may
be still active in the MSC.
Call drop - TRelocOverall too low
If this parameter is set to a valuewhich is too low, the following can happen: If
the handover to GSM fails and the UE wants to return to its UMTS connection,
the RNC may already have requested the Iu release and the UE is not able to
continue its call.
Parameters
The following parameters apply for relocation failures:
hoRelocGuardTimer
TRELOCprep
TRelocOverall
TRELOCcomplete.
The following suggestions for parameter values may help to improve the performance
with respect to the Relocation procedure:
TRELOCcomplete
< TRELOCprep < hoRelocGuardTimer

TRELOCcomplete < TRelocOverall.
KPIs
The percentage of Handover Relocation procedures successfully completed is defined

according to the following formula:
Total Relocation Preparation UMTS to GSM HO Success Rate =
[(NumAttRelocPrepUMTS-GSM
- NumFailRelocPrepUMTS-GSM.sum)
/ NumAttRelocPrepUMTS-GSM]
* 100
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
9-25
Handover
procedure failures
.................................................................................................................................................................................................................................
Introduction
UMTS to GSM
The handover decision algorithm detects up to three potential GSM target cells, which
are used for successive handover attempts. If the handover procedure has failed for all
suitable GSM target cells, the handover decision algorithm is invoked again. If the
handover fails because the UE is not able to establish the call in the GSM system due
to insufficient radio conditions, successive handover attempts are not executed.
Handover algorithms
The following algorithms apply to UMTS to GSM handover.

DAHO
Database assisted handover (DAHO) is a terminology given to a handover where the

decision for executing the handover procedure is based solely on precise knowledge of
the network topology.
MAHO
In certain networks or areas of a network it may not be possible to have a proper cell
planning that allows for the usage of DAHO. Therefore a second algorithm, which is
called mobile assisted handover (MAHO) takes into account the received signal
strength of the GSM neighbor cells at the current location of the UE.
Failures
The failure causes specified within the message are as follows:
Physical Channel Failure

for example loss of synchronization between UE and NodeB due to poor RF
conditions.
Unacceptable Configuration
for example blocking rate or timeouts
Protocol Error.
The other two causes are expected to occur rarely and in general are not related to
RF issues.
Failure Symptoms
The following failure symptoms may apply during the handover procedure:
CS call drop
GSM access blocking
Call quality deterioration
HO delay
HO failure
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
9-26
Frequent HO
PS call drop.
Identification techniques and improvement suggestions
The inter RAT handover combines the handover between two independent networks,
hence there is no KPI that can bridge this gap. The solution is to check and evaluate
the parameter and timer expiry settings according to the failure symptoms detected.
Cause
Explanation
Suggestion
RNC retriggering
interval for HO
attempt too long
When the previous relocation request got

lost, high hoRelocGuardTimer setting lets
RNC wait a long time before re-triggering
the relocation. The relocation needs a too
long time and, as the radio conditions get
worse, the call may drop.
TRELOCprep <
hoRelocGuardTimer
RNC cancellation of
active relocation too
long
When the previous relocation request got

lost, high TRELOCprep setting lets the RNC
wait a long time before it cancels the active
relocation procedure.
GSM fails and Iu

release request is
performed before UE
can return to UMTS
If the handover to GSM fails and the UE

wants to return to its UMTS connection, low
TRelocOverall setting RNC may already
have requested the Iu release.
TRELOCcomplete <
TRelocOverall
High value of
Adjust the time for which

the triggering condition must
be true before the UE sends
an event triggered
measurement report.
CS call drop
HO to GSM triggered
too late and UE
leaves the UMTS
coverage area before
it has received the
handover command
from the UMTS
Physical channel
failure
umts2GsmQTriggerDAHO.timeToTrigger
setting or
umts2GsmQTriggerDAHO.timeToTrigger
setting respectively delays the trigger for the

handover to GSM. With respect to the time
for the execution of the handover to GSM,
the UE may have already moved out of
coverage of the UMTS area and is not able
to receive the handover command from the
UMTS network.
Loss of synchronization between UE and
NodeB due to poor RF conditions.
CheckIRATHO.FailOutCS.PhyChnFail content
High value of TRelocOverall setting lets

the RNC wait a long time before it requests
the release of the Iu connection in case that
the Iu release procedure is not initiated by
the MSC. The resources previously used by
the UE are blocked during this time.
Adjust TRelocOverall timer

setting
GSM access blocking

Physical channels
blocked
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
9-27
Cause
Explanation
Suggestion
Call quality deterioration

Call quality may get
unacceptably bad
Low value of
Adjust
umts2GsmQTriggerDAHO.threshold trigger
inter-RAT DAHO too late when the actual
quality drops below the threshold specified
for the quality of the own system (UMTS
frequency).
umts2GsmQTriggerDAHO.
threshold parameter setting
High value of umts2GsmHOMeas.
Adjust umts2GsmHOMeas.
combinedGsmNeighbourListSize parameter setting
HO delay
selection from too
long Neigbor list size
combinedGsmNeighbourListSize causes
the UE to several attempts to determine the

best GSM target cell. The handover may get
delayed by some 100 milliseconds.
handover from
UTRAN
failuremessage from
UE
UE does not support the handover scenario,

or fails to establish the connection to the
target RAT system, or receives an
incorrecthandover from UTRAN command
message, or receives this message in
CELL_FACH state.
Not related to UTRAN

optimization, however, the
failure can be confused with
unsuccessful relocation
symptoms.
HO failure (call retained in UMTS)

Relocation
unsuccessful or not
completed in time
timer TRELOCprep or TRelocOverall

expired, SRNC receives a relocation
preparation failure from the MSC or
handover from UTRAN failure message from
the UE, UE receives an incorrectrelocation
command message
refer to Relocation
procedures
No GSM cell
available
Low value of
gsmQualityThreshold
umts2GsmHOMeas.gsmQualityThreshold
triggers an inter-RAT handover although no

GSM cell is available with sufficient
coverage.
parameter setting
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
9-28
Cause
Explanation
Suggestion
GSM cell quality

deterioration
High value
umts2GsmHOMeas.gsmFilterCoefficient
gsmFilterCoefficient
causes a long delay before the changes in

theGSM RSSI value have effect on the
filtered measurement result. An inter-RAT
handover to GSM may get initiated but it
will not succeed because the GSM quality is
no longer sufficient.
parameter setting
Another scenario is that the inter-RAT

handover to GSM is not triggered and the
call may drop due to insufficient UMTS
quality because it has not been recognized
that a GSM cell has become good enough
meanwhile.
Frequent HO
Unnecessary handover
High value of
Adjust
umts2GsmQTriggerDAHO.threshold triggers
umts2GsmQTriggerDAHO.
thresholdparameter setting
the handover to GSM although the quality of

the UMTS signal is sufficient, that is, the UE is
still inside the UMTS area.
PS call drop
PS call is dropped in
simultaneous CS/PS
call
UMTS to GSM handover disconnects the CS

bearer and signaling connection from the
UMTS radio interface and re-establishes this
connection on the GSM radio interface. As the
services by GSM are not 1:1 to those of
UMTS, the standard rules require that a
handover is always performed for the CS
domain. Hence the UE is required to attempt to
re-establish the PS domain connection
separately. If this function is not implemented,
the PS call will be dropped.
This failure is UE specific.
KPIs
The percentage of UMTS to GSM Handover successfully completed is defined

according to the following formula:
Total UMTS to GSM Handover Success Rate =
[(NumAttHoUMTS-GSM
- NumFailHoUMTS-GSM.sum)
/NumAttHoUMTS-GSM]
* 100
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
9-29
Release
procedure failures
.................................................................................................................................................................................................................................
Introduction
Upon successful allocation of GSM resources in UE and GSM RAN, the 3G MSC
initiates the release of the UMTS resources in the UTRAN over the Iu Release
Command Message.
Failures
In general, failures are not expected to occur at this stage. It is assumed that no
outages occur in the UTRAN. The only failure cause due to reasons other than
UTRAN outages is given at the expiry of 3G-MSC timer TrelocOverall.
A specific 3G-MSC counter is triggered when this failure cause occurs.

More information will be provided in the final version of this guideline.
The setting of 3G-MSC timer TrelocOverall should should be checked against setting
of the timers hoRelocGuardTimer and TRELOCprep.
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
9-30

Overview
.................................................................................................................................................................................................................................
Objectives
Describe failures in Location and Routing area update procedures

Recognize KPIs which reflect the Location and Routing area update process.
Contents
9-32
9-34
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
9-31
Location
update failure
.................................................................................................................................................................................................................................
Introduction
A UE that has registered to the CS-CN-domain and it is in IDLE state, monitors the
Location Are Code (LAC) is broadcast over the Uu interface BCCH.
When the UE detects a change in LAC, it requests a Location Update (LU). Upon
expiry of the timer T3212 the UE performs a LU periodically. The timer will be reset
at any Mobility Management communication. After a successful LU procedure the
CS-CN stores the current Location Area per mobile in the VLR record of the UE.
Failures
The following Location update failures may apply:
Location Update Reject message is sent back to the UE

UE timer T3120 expiry
Radio Resources release before completion of the procedure.
The following symptoms may apply to Location update failures:
In general, Location Update failures results in increased number of LU retries

and increased number of unsuccessful CS paging.
LA Identifier inconsistency between UTRAN and CS-Core.
Failure due to timer T3120 expiry is often caused by delayed response of the
MSC
Radio resource release issues require observation of the RF conditions
Additionnally, Location Update failure can be recorded by tracing the Air, the
Iub and Iu-CS interfaces and retrieving the relevant messages.
Note: With respect to the periodical Location Update by Mobility Management

communication, a high number of LUs in particular areas may result in high
signaling traffic and call failures.
The following suggestions may help to improve Location Update failure issues:
Check inconsistencies of the Location Area identifier between LACs in the

MSC and UTRAN.
A high number of periodical Location Update in particular areas require a
careful review of the LA plan.
The setting of timer T3212 can be increased.
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
9-32
KPIs
The Location Update Success Rate can be evaluated by three separated KPIs:
InterVLRGeolLUSuccRate =
(succInterVLRGeoLocationUpdates
/attInterVLRPerioLocationUpdates)
*100%
IntraVLRGeoLUSuccRate =
(succIntraVLRGeoLocationUpdates
/attIntraVLRGeoLocationUpdates)
*100%
IntraVLRPerioLUSuccRate = (succIntraVLRPerioLocationUpdates
/attIntraVLRPerioLocationUpdates)
*100%.
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
9-33
Routing
update failure
.................................................................................................................................................................................................................................
Introduction
Similar to the Location Update, the Routing Area (RA) Update keeps the PS Core
Network updated on the UEs position.
A UE that has registered to the PS-CN domain and is either in IDLE state or in URA
PCH state, monitors the Routing Are Code (RAC) that is broadcast over the Uu
interface BCCH.
When the UE detects a change in RAC, it requests a Location Area Update (RAU).
Upon a geographical trigger or the expiry of the timer T3312 the UE performs a RAU
periodically. The timer will be reset at any GMM communication. After a successful
LU procedure the PS-CN stores the current Location Area per mobile in the SGSN
record of the UE.
Failures
The following Routing Area Update failures may apply:
Routing Update Reject message is sent back to the UE

UE timer T3330 expiry
Radio Resources release before completion of the procedure.
The following symptoms may apply to Routing Area Update failures:
In general, Routing Area Update failures results in increased number of RAU

retries and increased number of unsuccessful PS paging.
RA Identifier inconsistency between UTRAN and PS-Core.
Failure due to timer T3330 expiry is often caused by delayed response of the
SGSN
Radio resource release issues require observation of the RF conditions
Additionally, Routing Area Update failure can be recorded by tracing the Air,
the Iub and Iu-PS interfaces and retrieving the relevant messages.
Note: With respect to the periodical Routing Area Update by Mobility Management
communication, a high number of RAUs in particular areas may result in high
signaling traffic and call failures.
The following suggestions may help to improve Location Update failure issues:
Check inconsistencies of the Routing Area identifier between RACs in the

SGSN and UTRAN.
A high number of periodical Routing Area Update in particular areas require a
careful review of the RA plan.
The setting of timer T3312 can be increased.
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
9-34
KPIs
There is no direct impact from Routing area design to the RAU failure rate. An
indirect impact is the evaluation of the volume of geographic RAUs that contributes to
the load on the resources used during RAU with the following related KPIs:
SGSN initiated inter SGSN RA update success rate =

(succInterSgsnRaUpdate
/attInterSgsnRaUpdate)
*100%
SGSN initiated intra SGSN RA update success rate =
(succIntraSgsnRaUpdate
/attIntraSgsnRaUpdate)
*100%
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
9-35
Exercises
.................................................................................................................................................................................................................................
Exercises
Which of the following soft/softer handover failures can occur in CELL FACH
state? Select all that apply.
a
Random Access Channel Procedure Failure
Active Set Update Failure
Radio Link Setup Failure
Iub link outage
1, 3
2
Which failure symptoms can occur at a soft/softer handover? Select all that apply
a
Radio Link Setup Failure
Iur link outage
GSM access blocking
Increased Pilot pollution
1, 2, 4
3
What reasons would cause a call that should be handed over to GSM to be retained in UMTS?
a
Relocation procedure unsuccessful or not completed on time
No GSM cell available
RNC retriggering interval for HO attempt too long
PS call is dropped in simultaneous CS/PS call
1, 2
4
Which feature of the inter-system handover algorithm for UMTS to GSM handover is used to avoid call establishment in UMTS?
a
Database assisted Handover
Moblie assisted Handover
RRC Redirection
Directed Retry
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
9-36
10
10
UTRAN
end-to-end key
performance indicators
Overview
.................................................................................................................................................................................................................................
Objectives
This lesson gives an overview over the key performance indicators (KPIs) for
end-to-end call setup and Quality of Service (QoS) within the UTRAN cluster.
What are KPIs?
KPIs are summarized quality and performance indicators which display a generalized
overall performance or quality status of the network.
KPIs can be subdivided into:
Performance guarantee KPIs

Network quality KPIs
Operational KPIs
End-to-End KPIs
Quality of Service KPIs.
What are KPIs made of?
KPIs can be computed from a number of performance and control counters on cell,
cluster and network level.
Which KPIs are described here?
The following KPIs are described in this lesson:
KPIs for
KPIs
KPIs
KPIs
KPIs for
KPIs
KPIs
KPIs
the Circuit Switched domain:

for mobile-originated call setups
for mobile-terminated call setups
for call drops
the Packet Switched domain:
for mobile-originated call setups
for mobile-terminated call setups
for call drops
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
10-1
Overview
KPIs for Quality of Service monitoring in the Circuit Switched domain:
KPIs for Quality of Service monitoring in the Packet Switched domain:
Contents
10-3
KPI for Mobile-originated end-to-end call setup in the Circuit Switched

domain
10-4
KPI for Mobile-terminated end-to-end call setup in the Circuit Switched

domain
10-9
10-14
10-18
KPI for Mobile-originated end-to-end call setup in the Packet Switched

domain
10-19
KPI for Mobile-terminated end-to-end call setup in the Packet Switched

domain
10-24
10-30
10-35
10-36
10-38
Exercises
10-40
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
10-2

Overview
.................................................................................................................................................................................................................................
Objectives
This lesson section gives an overview over the key performance indicators (KPIs) for
end-to-end call setup and Quality of Service (QoS) within the Circuit Switched (CS)
domain for the UTRAN cluster.
Contents
KPI for Mobile-originated end-to-end call setup in the Circuit Switched
domain
10-4
KPI for Mobile-terminated end-to-end call setup in the Circuit Switched

domain
10-9
10-14
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
10-3
KPI for Mobile-originated end-to-end call setup in the Circuit

Switched
domain
.................................................................................................................................................................................................................................
Overview
This gives an overview over the key performance indicators for the mobile-originated
end-to-end call setup in the Circuit Switched domain (CS MO E2E).
Definitions for CS MO E2E call setups
End-to-end perspective The end-to-end perspective is defined as the data transfer

pathway from the User Equipment to the Circuit Core Network.
Mobile originated call A mobile originated call is defined when the first message has
been sent by the mobile.
In this case the first message is RRC Connection Request. It includes all UE RRC
connection repetitions as specified by N300 and T300 timers.
Call attempt A call attempt is defined when the mobile has sent the RRC
Connection Request to the Radio Access Network.
Successful call A mobile originated call is defined successful when the last message
before the speech or data phase start has been sent towards the User Equipment.
In this case the last message is CC Alerting.
Call setup success ratio The Call setup success ratio is defined as the number of
successful calls divided by the number of call attempts.
Call setup accessibility ratio The Call setup accessibility ratio is defined as the
remainder ratio from the number of successful calls divided by the number of call
attempts.
Formula
The end-to-end Call setup success ratio is defined as follows:

E2E CS MO Call setup Success Ratio =
E2E CS MO Accessibility Ratio =1 -
CC Alerting
RRC Connection Request
UE(part) + NodeB (part) + RNC(part) + CS_CN(part) + Others

.................................................................................................................................................................................................................................
UM4801-IG.en.A4
10-4
KPI for Mobile-originated end-to-end call setup in the

Circuit Switched domain
Signaling flow for CS MO E2E call setups

Figure 10-1 RRC connection establishment
UE
RRC
RRC
connection
establishment
Uu
Node B
Iub
RRC connection
request (cause)
RNC
Iu-cs
CN
RRC
NBAP
Radio Link
setup request
NBAP
NBAP
Radio Link
setup response
NBAP
RRC
RRC connection
setup
RRC
RRC
RRC connection
setup complete
RRC
RRC
Measurement
control
RRC
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
10-5

Figure 10-2 MM and authentication

UE
RRC
Uu
Node B
Iub
Initial direct
transfer
MM CM
service request
MM authentication
and ciphering
request
MM authentication
and ciphering
response
Security
mode
MM CM
service accept
CC setup
RNC
Iu-cs
CN
RRC
SCCP
Connection
request
SCCP
SCCP
Connection
confirm
SCCP
RANAP
Initial UE
message
RANAP
RANAP
RRC
Downlink
direct transfer
RRC
RRC
Initial direct
transfer
RRC
Direct
transfer
RANAP
RANAP
Direct
transfer
RANAP
RANAP
Security mode
command
RANAP
RANAP
Security mode
complete
RANAP
RANAP
Common
ID
RANAP
RANAP
Direct
transfer
RANAP
Direct
transfer
RANAP
RRC
Security mode
command
RRC
RRC
Security mode
complete
RRC
RRC
Downlink
direct transfer
RRC
RRC
Uplink
direct transfer
RRC
RANAP
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
10-6

Figure 10-3 RAB assignment and call connect

UE
Uu
Node B
Iub
RNC
RANAP
RAB assignment
NBAP
Radio Link
reconf.request
NBAP
NBAP
Radio Link
reconf.response
NBAP
RRC
Radio Bearer
setup request
RRC
RRC
Radio Bearer
setup complete
RRC
RANAP
CC call
proceeding
RANAP
RRC
Downlink
direct transfer
RRC
Downlink
direct transfer
CC connect
acknowledgement
RAB assignment
RANAP
request
RAB assignment
RANAP
response
Direct
transfer
RANAP
Direct
transfer
RANAP
Direct
transfer
RANAP
Direct
transfer
RANAP
RRC
RANAP
CC connect
CN
RRC
RANAP
CC alerting
Iu-cs
RRC
Downlink
direct transfer
RRC
RRC
Uplink
direct transfer
RRC
RANAP
KPI parts for E2E call setups

Parts
Counters
UE (part)
RRC.FailConnEstab.SetupIncomplete
RAB.FailEstab.RBSetupFail
RABFailEstab.T3
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
10-7

Parts
Counters
NodeB (part)
SHO.FailRLSetupIubUTRANSide.NodeBRes
SHO.FailRLSetupIubUTRANSide.TransRes
RRC.FailConnEstab.RLSetupFailure
RRC.FailConnEstab.CAC
RABFailEstab.CodeStarv
RAB.FailEstabPSNoQueuing.DLIntfer
RNC (part)
VS.RRC.FailConnEstab.ProcessorLoad
General KPI counters for end-to-end call setup
The following counters are valid for all end-to-end call setups:
Counter name
Part
Description
Node B
No response from NodeB for a signaling Radio link

allocation (Signaling Radio Bearer). This is the number
of T_RLS expiry.
Node B
Radio link setup failure response from NodeB for all

causes except code and power shortage for SRB
allocation
Node B
Number of RRC connection reject that RNC sends to the

mobile because of no more code are available
Node B

mobile because of no more power is available
UE
Number of T_U300 expiry no response from UE for

UE
Number of RRC connection setup failure responded by

UE
Node B
Number of RAB establishment failure because of no

more code are available
Node B

more power is available
RABFailEstab.T3
UE
Number of T_RB expiry no response from UE for RB

Setup
UE
Number of RB setup failure received from UE
RNC
Number of Call setup failed due to internal RNC reasons
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
10-8
KPI for Mobile-terminated end-to-end call setup in the Circuit

Switched
domain
.................................................................................................................................................................................................................................
Overview
This gives an overview over the key performance indicators for the mobile-terminated
end-to-end call setup in the Circuit Switched domain (CS MT E2E).
Definitions for CS MT E2E call setups

Mobile terminated call A mobile terminated call is defined when the first message
has been sent by the network towards the mobile.
In this case the first message is RRC Paging Type 1. It includes all paging
repetitions as specified by UMSC counter and timer.
Call attempt A call attempt is defined when the network has sent the RRC Paging
Type 1 to the User Equipment.
Successful call A mobile terminated call is defined successful when the last message
before the speech or data phase start has been received.
attempts.
Formula

E2E CS MT Call setup Success Ratio =
E2E CS MT Accessibility Ratio =1
CC Alerting
RRC Paging Type 1
UE(part) + NodeB (part) + RNC(part) + CS_CN(part) + Others

RRC Paging Type 1
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
10-9
KPI for Mobile-terminated end-to-end call setup in the

Signaling flow for CS MT E2E call setups

UE
Uu
Node B
Iub
RANAP
Paging Type 1
RRC
RRC
RRC
connection
establishment
RNC
Paging
RRC connection
request (cause)
Iu-cs
Paging
CN
RANAP
RRC
RRC
NBAP
Radio Link
setup request
NBAP
NBAP
Radio Link
setup response
NBAP
RRC
RRC connection
setup
RRC
RRC
RRC connection
setup complete
RRC
RRC
Measurement
control
RRC
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
10-10

Figure 10-5 MM and authentication

UE
RRC
Uu
Node B
Iub
Initial direct
transfer
MM paging
response
MM authentication
and ciphering
request
MM authentication
and ciphering
response
Security
mode
MM CM
service accept
CC setup
RNC
Iu-cs
CN
RRC
SCCP
Connection
request
SCCP
SCCP
Connection
confirm
SCCP
RANAP
Initial UE
message
RANAP
RANAP
RRC
Downlink
direct transfer
RRC
RRC
Initial direct
transfer
RRC
Direct
transfer
RANAP
RANAP
Direct
transfer
RANAP
RANAP
Security mode
command
RANAP
RANAP
Security mode
complete
RANAP
RANAP
Common
ID
RANAP
RANAP
Direct
transfer
RANAP
Direct
transfer
RANAP
RRC
Security mode
command
RRC
RRC
Security mode
complete
RRC
RRC
Downlink
direct transfer
RRC
RRC
Uplink
direct transfer
RRC
RANAP
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
10-11

Figure 10-6 RAB assignment and call connect

UE
Uu
Node B
Iub
RNC
RANAP
RAB assignment
NBAP
Radio Link
reconf.request
NBAP
NBAP
Radio Link
reconf.response
NBAP
RRC
Radio Bearer
setup request
RRC
RRC
Radio Bearer
setup complete
RRC
RANAP
CC call
confirm
RRC
Uplink
direct transfer
CC alerting
Uplink
direct transfer
CC connect
CC connect
acknowledgement
RRC
Uplink
direct transfer
Downlink
direct transfer
RAB assignment
RANAP
request
RAB assignment
RANAP
response
Direct
transfer
RANAP
Direct
transfer
RANAP
RANAP
Direct
transfer
RANAP
RANAP
Direct
transfer
RANAP
RRC
RANAP
RRC
CN
RRC
RANAP
RRC
Iu-cs
RRC
RRC

Parts
Counters
UE (part)
RABFailEstab.T3
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
10-12

Parts
Counters
NodeB (part)
RNC (part)
Counter name
Part
Description
Node B

of T_RLS expiry.
Node B

allocation
Node B

Node B

UE

UE

UE
Node B

Node B

RABFailEstab.T3
UE

Setup
UE
RNC
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
10-13
KPI
for end-to-end call drops in the Circuit Switched domain
.................................................................................................................................................................................................................................
Overview
This gives an overview over the key performance indicators for the end-to-end call
drops in the Circuit Switched domain (CS E2E).
Definitions for CS E2E call drops

Call drop A call is defined as dropped message when an Iu release procedure is
performed after theCC Alerting for abnormal call release with the Iu Release
complete message.
Successful call A call is defined successful when the last message before the speech
or data phase start has been sent towards the User Equipment.
Call retainability The Call retainability is defined as the number of call drops divided
by the number of call successful calls.
Formula
...
KPI for CS E2E call drops
The KPI for CS E2E comprise the following parts:

CS-E2E-call drop
KPI
Parts
CS_MO_E2E_Call_Drop
RF (part)
UE (part)
NodeB (part)
RNC (part)
CS_MO_E2E_Call_Success
CC Alerting
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
10-14
KPI for end-to-end call drops in the Circuit Switched

domain
The KPI parts for CS E2E comprise the following counters:

CS E2E call drop
Parts
Counters
RF (part)
RAB.RelPS.Drop.DL_RLF
RAB.RelCS.Voice.CauseRLF
RAB.RelCS.Data.CauseRLF
No. of call drop during hard handover inter-frequency
IRATHO.TRelocOverall
UE (part)
RAB.Rel.Drop.UESigConnRel
NodeB (part)
RAB.Rel.Drop.OpInterv
RNC (part)
RAB.Rel.Drop.UETransDrnc
RAB.Rel.Drop.UEInactivity
Signaling flow
Figure 10-7 Normal CS E2E call release, mobile-originated and mobileterminated
UE
RRC
Uu
Node B
Iub
Uplink
direct transfer
CC Disconnect
CC Release
Direct
transfer
RANAP
RANAP
Direct
transfer
RANAP
RANAP
Direct
transfer
RANAP
RANAP
Iu release
command
RANAP
Iu release
complete
RANAP
RRC
RRC
Uplink
direct transfer
RRC
RRC
RRC Connection
relelase
RRC
RRC
RRC Connection
release complete
RRC
Radio Link
deletion request
Radio Link
NBAP deletion response
CN
RANAP
Downlink
direct transfer
NBAP
Iu-cs
RRC
RRC
CC Release
complete
Iu Release
RNC
NBAP
NBAP
RANAP
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
10-15

domain
Figure 10-8 CS E2E uplink radio link failure detection

UE
RRC
Uu
Node B
RNC
Iub
Iu-cs
CN
No
response
Radio Link
failure indication
NBAP
Iu release
Radio Link
deletion
NBAP
RANAP
Iu release
request
RANAP
RANAP
Iu release
command
RANAP
RANAP
Iu release
complete
RANAP
RANAP
SCCP
release
RANAP
NBAP
Radio Link
deletion request
NBAP
NBAP
Radio Link
deletion response
NBAP
Figure 10-9 CS E2E downlink radio link failure detection

UE
Uu
Node B
RNC
Iub
RRC
Cell update
(RL Failure)
RRC
RRC
Cell update
confirm
RRC
Iu-cs
CN
General KPI counters for end-to-end call drop
The following counters are valid for all end-to-end call drop:
Counter name
Part
RF
Description
Number of call drop because of Downlink radio link
failure
RAB.RelCS.Voice.CauseRLF, RF
Number of call drop because of Uplink radio link failure
(Calculated)
RF
Number of call drop during hard handover

inter-frequency.
UE
Number of call drop initiated by the UE.
NodeB
Number of call drop for NodeB generated reasons
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
10-16
Counter name
Part
RAB.Rel.Drop.UETransDrnc, RNC
RAB.Rel.Drop.UEInactivity,

domain
Description
Number of call drop for RNC generated reasons.
Individual counters for CS E2E call drop
The following individual counters refer to the CS E2E call drop:

Counter name
Part
Description
IRATHO.TRelocOverall
RF
number of call drop during hard

handover inter RAT
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
10-17

Overview
.................................................................................................................................................................................................................................
Objectives
This lesson section gives an overview over the key performance indicators (KPIs) for
end-to-end call setup and Quality of Service (QoS) within the Packet Switched (PS)
domain for the UTRAN cluster.
Contents
KPI for Mobile-originated end-to-end call setup in the Packet Switched
domain
10-19
KPI for Mobile-terminated end-to-end call setup in the Packet Switched

domain
10-24
10-30
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
10-18
KPI for Mobile-originated end-to-end call setup in the Packet

Switched
domain
.................................................................................................................................................................................................................................
Overview
This gives an overview over the key performance indicators for the mobile-originated
end-to-end call setup in the Packet Switched domain (PS MO E2E).
Definitions for PS MO E2E call setups

pathway from the User Equipment to the Packet Core Network.
Mobile originated call A mobile originated call is defined when the first message has
been sent by the mobile.
In this case the first message is RRC Connection Request. It includes all UE RRC
connection repetitions as specified by N300 and T300 timers.
Call attempt A call attempt is defined when the mobile has sent the RRC
Connection Request to the Radio Access Network.
Successful call A mobile originated call is defined successful when the last message
before the speech or data phase start has been sent towards the User Equipment.
In this case the last message is SM Activate PDP Context Accept.
attempts.
Formula

E2E PS MO Call setup Success Ratio =
E2E PS MO Accessibility Ratio =1
SM Activate PDP Contect Accept

UE(part) + NodeB (part) + RNC(part) + PS_CN(part) + Others

.................................................................................................................................................................................................................................
UM4801-IG.en.A4
10-19

Packet Switched domain
Signaling flow for PS MO E2E call setups

UE
RRC
RRC
connection
establishment
Uu
Node B
Iub
RRC connection
request (cause)
RNC
Iu-ps
CN
RRC
NBAP
Radio Link
setup request
NBAP
NBAP
Radio Link
setup response
NBAP
RRC
RRC Connection
setup
RRC
RRC
RRC Connection
setup complete
RRC
RRC
Measurement
control
RRC
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
10-20

Figure 10-11 GMM attach

UE
RRC
Uu
Node B
Iub
Initial direct
transfer paging resp.
GMM attach
(request)
RNC
Security
mode
SCCP
Connection
request
SCCP
SCCP
Connection
confirm
SCCP
RANAP
Initial UE
message
RANAP
RRC
Downlink
direct transfer
RRC
RRC
Initial direct
transfer
RRC
GMM attach
(complete)
Direct
transfer
RANAP
RANAP
Direct
transfer
RANAP
RANAP
Security mode
command
RANAP
RANAP
Security mode
complete
RANAP
RANAP
Common
ID
RANAP
RANAP
Direct
transfer
RANAP
Direct
transfer
RANAP
RRC
Security mode
command
RRC
RRC
Security mode
complete
RRC
GMM attach
(accept)
CN
RRC
RANAP
GMM attach
(authentication
and ciphering)
Iu-ps
RRC
Downlink
direct transfer
RRC
RRC
Uplink
direct transfer
RRC
RANAP
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
10-21

Figure 10-12 RAB assignement and PDP context activation

UE
SM
PDP context
activation
(request)
Uu
Node B
Iub
RNC
Uplink
direct transfer
RRC
RRC
RANAP
RANAP
NBAP
Radio Link
reconf.request
NBAP
NBAP
Radio Link
reconf.response
NBAP
RAB assignment
RRC
Radio Bearer
setup
RRC
RRC
Radio Bearer
setup complete
RRC
RANAP
SM
PDP context
activation
(accept)
RANAP
Downlink
direct transfer
RRC
CN
Iu-ps
Direct
transfer
RANAP
RAB assignment
RANAP
request
RAB assignment
RANAP
response
Direct
transfer
RANAP
RRC
KPI for PS MO E2E call setups

PS-MO-E2E-call setup
KPI
Parts
PS_MO_E2E_Call_Success
SM Activate PDP Context Accept, comprising:

UE (part)
NodeB (part)
RNC (part)
PS_MO_E2E_Call_
Attempts
RCC Connection Request

Parts
Counters
UE (part)
RABFailEstab.T3
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
10-22

Parts
Counters
NodeB (part)
RNC (part)
Counter name
Part
Description
Node B

of T_RLS expiry.
Node B

allocation
Node B

Node B

UE

UE

UE
Node B

Node B

RABFailEstab.T3
UE

Setup
UE
RNC
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
10-23
KPI for Mobile-terminated end-to-end call setup in the Packet

Switched
domain
.................................................................................................................................................................................................................................
Overview
This gives an overview over the key performance indicators for the mobile-terminated
end-to-end call setup in the Packet Switched domain (PS MT E2E).
Definitions for PS MT E2E call setups

Mobile terminated call A mobile terminated call is defined when the first message
has been sent by the network towards the mobile.
In this case the first message is RRC Paging Type 1. It includes all paging
repetitions as specified by Packet Core Network counter and timer.
Call attempt A call attempt is defined when the network has sent the RRC Paging
Type 1 to the User Equipment.
Successful call A mobile terminated call is defined successful when the last message
before the speech or data phase start has been received.
attempts.
Formula

E2E PS MT Call setup Success Ratio =
E2E PS MT Accessibility Ratio = 1 -
SM Activate PDP Contect Accept

RRC Paging Type 1
UE(part) + NodeB (part) + RNC(part) + PS_CN(part) + Others

RRC Paging Type 1
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
10-24

Signaling flow for PS MT E2E call setups

Figure 10-13 Paging and RRC connection establishment
UE
Uu
Node B
Iub
RANAP
Paging Type 1
RRC
RRC
RRC
connection
establishment
RNC
Paging
RRC connection
request (cause)
Iu-ps
Paging
CN
RANAP
RRC
RRC
NBAP
Radio Link
setup request
NBAP
NBAP
Radio Link
setup response
NBAP
RRC
RRC connection
setup response
RRC
RRC
RRC connection
setup complete
RRC
RRC
Measurement
control
RRC
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
10-25

Figure 10-14 GMM attach

UE
RRC
Uu
Node B
Iub
Initial direct
transfer paging resp.
GMM paging
response
RRC
GMM attach
(request)
Initial direct
transfer
RNC
Security
mode
SCCP
Connection
request
SCCP
SCCP
Connection
confirm
SCCP
RANAP
Initial UE
message
RANAP
Initial UE
message
RANAP
RRC
RANAP
RRC
Downlink
direct transfer
RRC
RRC
Initial direct
transfer
RRC
GMM attach
(complete)
Direct
transfer
RANAP
RANAP
Direct
transfer
RANAP
RANAP
Security mode
command
RANAP
RANAP
Security mode
complete
RANAP
RANAP
Common
ID
RANAP
RANAP
Direct
transfer
RANAP
Direct
transfer
RANAP
RRC
Security mode
command
RRC
RRC
Security mode
complete
RRC
GMM attach
(accept)
CN
RRC
RANAP
GMM attach
(authentication
and ciphering)
Iu-ps
RRC
Downlink
direct transfer
RRC
RRC
Uplink
direct transfer
RRC
RANAP
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
10-26

Figure 10-15 RAB assignment and PDP context activation

UE
SM
PDP context
activation
(request)
Uu
RRC
Node B
Iub
Uplink
direct transfer
RNC
RANAP
NBAP
Radio Link
reconf.request
NBAP
NBAP
Radio Link
reconf.request
NBAP
RRC
Radio Bearer
setup response
RRC
RRC
Radio Bearer
setup complete
RRC
RANAP
SM
PDP context
activation
(accept)
RANAP
RRC
Downlink
direct transfer
CN
RRC
RANAP
RAB assignment
Iu-ps
Direct
transfer
RANAP
RAB assignment
RANAP
request
RAB assignment
RANAP
response
Direct
transfer
RANAP
RRC
KPI for PS MT E2E call setups

PS-MT-E2E-call setup
KPI
Parts
PS_MT_E2E_Call_Success
SM Activate PDP Context Accept, comprising:

UE (part)
NodeB (part)
RNC (part)
PS_CN (part)
Interfaces (part)
Others
PS_MT_E2E_Call_Attempts
RCC Connection Request
Parts
Counters
UE (part)
RRC_Fail(T_u300) + RRC_Fail(from_UE) +
RB_Fail(from_UE) + RB_Fail (T_RB) + Rel_PS(T3350)
+ Rel_PS(T3360) + Rel_PS(T3385)
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
10-27

Parts
Counters
NodeB (part)
RRC_Fail(Err_NodeB) + RRC_Fail(T_RLS) +
Reject_RNC(RRC_code) + Reject_RNC(RRC_pwr) +
RAB_Fail (code) + RAB_Fail (Pwr) + RAB_Fail(Err_
NodeB) + RAB_Fail(T_RL_R) + NodeB_Errors
RNC (part)
Sccp_Fail(Timer) + RAB_Fail(TRabAssg) + RNC_Errors
PS_CN (part)
Reject_PS_CN. + Sccp_Fail(blckg) + Abnormal_Release_

before_PDP_accept
Interfaces (part)
Iu (Fail) + Iub (Fail) + Iur (Fail)
Others
Any other call setup failure which excludes the above

mentioned but occurs after RACH and before PDP
context accept

Parts
Counters
UE (part)
RABFailEstab.T3
NodeB (part)
RNC (part)
Counter name
Part
Node B
Description
of T_RLS expiry.
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
10-28
Counter name
Part

Description
Node B

allocation
Node B

Node B

UE

UE

UE
Node B

Node B

RABFailEstab.T3
UE

Setup
UE
RNC
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
10-29
KPI
for end-to-end call drops in the Packet Switched domain
.................................................................................................................................................................................................................................
Overview
This gives an overview over the key performance indicators for the end-to-end call
drops in the Packet Switched domain (PS E2E).
Definitions for PS E2E call drops

Call drop A call is defined as dropped message when an Iu release procedure is
performed after theSM Activate PDP Context Accept for abnormal call release
with the Iu Release complete message.
Successful call A call is defined successful when the last message before the speech
or data phase start has been sent towards the User Equipment.
Call retainability The Call retainability is defined as the number of call drops divided
by the number of call successful calls.
Formula
KPI for PS E2E call drop
The KPI for PS E2E comprise the following parts:

PS E2E call drop
KPI
Parts
PS_MO_E2E_Call_Drop
RF (part)
UE (part)
NodeB (part)
RNC (part)
PS_CN (part)
PS_MO_E2E_Call_Success
SM Activate PDP Context Accept
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
10-30
KPI for end-to-end call drops in the Packet Switched

domain
The KPI parts for PS E2E comprise the following counters:

PS E2E call drop
Parts
Counters
RF (part)
No. of call drop during hard handover inter-frequency
VS.IRATHO.TimeoutOutPSUTRAN
UE (part)
NodeB (part)
RNC (part)
RAB.Rel.Drop.UETransDrnc
RAB.Rel.Drop.UEInactivity
PS_CN (part)
SM.AttDeactPdpContextSgsn.38
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
10-31

domain
Signaling flow
Figure 10-16 Normal PS E2E call release, mobile-originated and mobileterminated.
UE
RRC
Uu
Node B
Iub
Uplink
direct transfer
Request
SM deactivate
PDP context
Accept
RANAP
RANAP
Direct
transfer
RANAP
Direct
transfer
RANAP
RANAP
Direct
transfer
RANAP
RANAP
Direct
transfer
RANAP
RANAP
Direct
transfer
RANAP
RANAP
Iu release
command
RANAP
Iu release
complete
RANAP
RRC
Uplink
direct transfer
RRC
RANAP
Request
GMM detach
RRC
RRC
Downlink
direct transfer
RRC
RRC
Uplink
direct transfer
RRC
Complete
Iu Release
Direct
transfer
RRC
Uplink
direct transfer
RRC
RRC Connection
relelase
RRC
RRC
RRC Connection
release complete
RRC
NBAP
Radio Link
deletion request
Radio Link
NBAP deletion response
CN
RANAP
Downlink
direct transfer
RRC
Iu-cs
RRC
RRC
Complete
Accept
RNC
NBAP
NBAP
RANAP
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
10-32

domain
Figure 10-17 PS E2E uplink radio link failure detection

UE
RRC
Uu
Node B
RNC
Iub
Iu-ps
CN
No
response
Radio Link
failure indication
NBAP
Iu release
Radio Link
deletion
NBAP
RANAP
Iu release
request
RANAP
RANAP
Iu release
command
RANAP
RANAP
Iu release
complete
RANAP
RANAP
SCCP
release
RANAP
NBAP
Radio Link
deletion request
NBAP
NBAP
Radio Link
deletion response
NBAP
Figure 10-18 PS E2E downlink radio link failure detection

UE
Uu
Node B
RNC
Iub
RRC
Cell update
(RL Failure)
RRC
RRC
Cell update
confirm
RRC
Iu-ps
CN
General KPI counters for end-to-end call drop
The following counters are valid for all end-to-end call drop:
Counter name
Part
RF
Description
Number of call drop because of Downlink radio link
failure
RAB.RelCS.Voice.CauseRLF, RF
Number of call drop because of Uplink radio link failure
(Calculated)
RF
Number of call drop during hard handover

inter-frequency.
UE
Number of call drop initiated by the UE.
NodeB
Number of call drop for NodeB generated reasons
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
10-33
Counter name
Part
RAB.Rel.Drop.UETransDrnc, RNC
RAB.Rel.Drop.UEInactivity,

domain
Description
Number of call drop for RNC generated reasons.
Individual counters for PS E2E call drop
The following individual counters refer to the PS E2E call drop:

Counter name
Part
Description
VS.IRATHO.TimeoutOutPSUTRAN
RF
Number of call drop during

hard handover inter RAT
SM.AttDeactPdpContextSgsn.38
PS_CN
Number of call drop for PS CN

generated reasons
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
10-34

Overview
.................................................................................................................................................................................................................................
Objectives
This lesson gives an overview over the key performance indicators (KPIs) for Quality
of Service (QoS) monitoring within the UTRAN cluster.
Contents
10-36
10-38
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
10-35
KPIs
for Quality of Service monitoring in the CS domain
.................................................................................................................................................................................................................................
Quality of Service
Quality of Service (QoS) is used to measure a specified set of performance attributes

that are typically associated with a particular service.
There are four different QoS classes which must be considered:
Conversational class (for example voice)

Streaming class (for example video, audio)
Interactive class (for example web browsing)
Background class (for example file transfer).
The most important measurable parameters used are:
Delay
The interval between transmitting and receiving packets between two reference
points.
In this case the delay is referred to as RAB setup time.
Delay variation
In this case the delay variations are referred to as Achieved Bitrate distribution
and Transfer delay distribution.
Loss rate
In this case the loss rates are referred to as SDU error ratio and Residual bit
error ratio.
KPIs for QoS monitoring on network level

KPIs for QoS monitoring in the CS domain
per RAB (i)
Conversational
Streaming
Delay in sec
<1
~1
RAB(i) setup time without queuing
RAB(i) setup time with queuing
Achieved Bitrate distribution
Transfer delay
SDU Error Ratio
Residual Bit Error Ratio
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
10-36
Formula
When more than one cell is the active set, for each cell the following KPI must be
available per traffic class:
CS RAB Assignment Success Rate (i) =
CS RAB Assignment Success (i)

CS RAB Assignment Attempt (i)
i = Traffic_Class (conversational, streaming)
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
10-37
KPIs
for Quality of Service monitoring in the PS domain
.................................................................................................................................................................................................................................
Quality of Service
Quality of Service (QoS) is used to measure a specified set of performance attributes

that are typically associated with a particular service.
There are four different QoS classes which must be considered:
Conversational class (for example voice)

Streaming class (for example video, audio)
Interactive class (for example web browsing)
Background class (for example file transfer).
The most important measurable parameters used are:
Delay
The interval between transmitting and receiving packets between two reference
points.
In this case the delay is referred to as RAB setup time.
Delay variation
In this case the delay variations are referred to as Achieved Bitrate distribution
and Transfer delay distribution.
Loss rate
In this case the loss rates are referred to as SDU error ratio and Residual bit
error ratio.
KPIs for QoS monitoring on network level

KPIs for QoS monitoring in PS domain
per RAB (i)
Conversational
Streaming
Interactive
Background
Delay in sec
<1
~1
< 10
> 10
RAB(i) setup time without queuing
RAB(i) setup time with queuing
AchievedBitrate distribution
Transfer delay
SDU Error Ratio
X1
X1
X1
X1
Residual Bit Error Ratio
X1
X1
X1
X1
Notes:
1.
Not guaranteed values
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
10-38
Formula
When more than one cell is the active set, for each cell the following KPI must be
available per traffic class:
PS RAB Assignment Success Rate (i) =
PS RAB Assignment Success (i)

PS RAB Assignment Attempt (i)
i = Traffic_Class (conversational, streaming, interactive, background)
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
10-39
Exercises
.................................................................................................................................................................................................................................
Exercises
Give a possible reason for a poor success rate of the PS_MO_E2E_Call_Success

KPI.
a
High DL BLER values
High number of call drops
Cell reselection failures
Iub links down
4
2
How is the CS_MT_E2E_Call_Success ratio calculated?

a
SM Activate PDP Context Accept / RRC Connection Request
SM Activate PDP Context Accept / RAB Failure Sum
CC Alerting / RRC Paging Type 1
CC Alerting / RRC Connection Request
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
10-40
Index
A Around-the-corner problem, 3-1
Average transmitted carrier power, 6-20, 6-32
Maximum transmitted carrier power, 6-32

Missing neighbors problem, 3-1
................................................................................................
................................................................................................
B BLER, 8-2
N N300, 6-14
................................................................................................
Near-far problem, 3-1
C Call availability, 6-4
Not optimizing
Cell breathing problem, 3-1
Consequences, 1-4
ChannelOccupRatePCH, 6-26
NumBadRACHTransBlock, 6-14
ChannelOccupRateRACH, 6-14
NumCellUpdateRequest.CellReselect, 6-12
CSD Accessibility rate, 6-6
NumGoodRACHTransBlock, 6-14
CSV Accessibility rate, 6-6
NumPageAttDiscard, 6-26
................................................................................................
D Definition of optimization, 1-2
................................................................................................
F Forward power overload duration, 6-20
Forward Power Overload Duration, 6-32

................................................................................................
NumRABEstFail.CodeStarv, 6-36
NumRABEstFail.Load, 6-32
NumRABEstFail.RBSetupFailure, 6-34
NumRABEstFail.T3, 6-34, 6-35
NumRLReconfigAtt, 6-33
NumRLReconfigFail.sum, 6-33
NumRRCConnAtt, 6-14
H Handover problem, 3-1

................................................................................................
K KPI, 2-3
NumRRCConnEstFail, 6-18, 6-23

NumRRCConnRej, 6-18, 6-20
NumUraUpdateRequest.UraChange, 6-12
................................................................................................
................................................................................................
L Lucent Retainability KPI CSD, 7-18
O Optimization costs, 1-2
Lucent Retainability KPI CSV, 7-18

Lucent Retainability KPI PSD, 7-18
................................................................................................
M Maximum received signal strength indicator, 6-20,
6-32
Optimization requirements, 1-2

................................................................................................
P Pilot pollution problem, 3-1
PSD Accessibility rate, 6-6
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
IN-1
Index
................................................................................................
R RAB dropping rate for CS data, 7-18
RAB dropping rate for CSV12, 7-18

RAB dropping rate for PS, 7-18
RAB establishment, 6-29
Reasons for optimization, 1-4
RF coverage problem, 3-1
................................................................................................
S successful RRC connections establishment rate,
6-18
................................................................................................
T T300, 6-14
Total number of RAB establishment failures, 6-29

Total RAB dropping rate, 7-2
Total RAB establishment success rate, 6-29
T_RL_RESYNC, 7-2
................................................................................................
U uERadioBearerSetupResponse, 6-34
UL transport block error rate CSD, 8-2

UL transport block error rate CSV, 8-2
UL transport block error rate PS, 8-2
.................................................................................................................................................................................................................................
UM4801-IG.en.A4
IN-2

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UMTS UTRAN Optimization

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About this information product

Reason for reissue

How to use this information product

Course plan prologue

Part I: Optimization concepts

Why optimize a network ?

When to optimize a network ?

Information sources and tools

Key Performance Indicators

Data analysis software

Common optimization problems and their solutions

Cell breathing problem

Pilot pollution problem

Missing neighbors problem

Protocol architecture of the air interface

Protocols of the air interface

Radio interface protocol architecture

Air interface protocols

RRC Connection and Signaling Connection

Radio bearer establishment

Part II: Optimization process

Optimization process phases

Drive test optimization process

Planning and preparation (site readiness)

Perform cluster optimization

Perform system verification

Part III: Optimization and troubleshooting

Call availability and optimization

Determination of accessibility problem

Cell Search & RRC SIB decoding

Cell re-selection failures

RACH access procedure failures

RRC connection establishment analysis

Introduction to RRC connection establishment

RRC connection setup failure

RAB establishment analysis

Dynamic bearer control failures

Radio link reconfiguration failures

Radio bearer establishment failures

Dropped calls analysis

RLF and Radio Link Restore in the Downlink

Radio link failures analysis due to synchronization issues

RLF failure: Pilot pollution and Around-the-Corner problem

RLF failure: Improved Aggregate Overload Control

Network interface outages

Call quality and optimization

Network level quality KPIs

Uplink Block Error Rate (BLER)

Quality of Service (QoS)

Downlink Block Error Rate (BLER)

Network level retainability KPIs

Call mobility and optimization

Soft/Softer Handover failure classification

Node B resource dry-up

Transport resources dry-up

Soft/softer handover failures in non-CELL DCH state

Hardware or link outage

Incorrect translation settings -Overview