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Description of a hotel: Location: - The hotel is located on the outskirts / in
Description of a hotel:
Location:
- The hotel is located on the outskirts / in the city center of Santa Rosa.
- It is only 20 minutes from the city center.
- It has a unique location.
- It offers ideal location, close to all major business/tourist attractions.
- We run a courtesy bus, free of charge, from the airport to the hotel.
- It is situated in Santa Rosa within easy reach of the stores, museums and
- It is situated close to the historical area with wonderful views over
- It is easily accessible.
About accommodation:
- The hotel offers a total of 150 single, double and family
bedrooms, each with its own private bathroom/shower,
full TV cable, telephone and mini-bar/wi-fi.
- All the rooms have sleeping and dressing areas,
bath/shower, HD/cable TV, in-room films, Internet access,
direct-dial telephone and complimentary breakfast.

Phrases a customer can use:

Could you please send me information of your hotel?

Let me know your terms for bed and breakfast/half board/full board.

Tell me whether there is an extra charge for a car park/an extra bed/a single room.

Do all rooms have a balcony?

Do you have special rates/reductions for children?

Do you have family arrangements?

Are the rooms equipped with a shower/toilet/bathtub?

Where is the hotel located?

Phrases for staff in a hotel:  Can/May I help you?  What’s your name,
Phrases for staff in a hotel:
 Can/May I help you?
 What’s your name, madam/sir?
 Could you spell the name, please?
 Do you have a reservation, madam/sir?
 Who is the reservation for, madam/sir?
 The rate is $345 for a double room with private bathroom.
 Can you give a deposit, please?
 The price includes bed and breakfast, madam/sir.
 V.A.T. is included in the price.
 Would you like to register, please?
 The bellboy will show you to your room.
 Have a pleasant stay, madam/sir.
 What’s your date of birth?
 What’s your nationality? Where are you from?
 How long will you be staying?
 Could you sign here, please?
 How will you be paying?
 Here is your key/your key card.
 Enjoy your stay.
 It’s within walking distance from the city center.
 It’s a short distance from the center.
 It’s about fifteen minutes from the airport.
from the city center.  It’s a short distance from the center.  It’s about fifteen