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SAMPLE QUESTIONS

MCQs in Organization Behaviour 1. Which of the following are terminal values? (a) Accuracy and creativity (b) Excellence and innovation (c) Profitability and hard work (d) Quality and capability (e) Friendliness and service 2. In which of the five stages of group development suggested by Tuckman and Jensen do groups build success in a cohesive and co-operative manner? (a) (b) (c) (d) (e) Forming Storming Norming Performing Disbanding

3. Which of the following are formal groups in organizations? (a) (b) (c) (d) (e) Command and task groups Interest and task groups Command and interest groups Power and interest groups Task and power groups

4. Herzberg's hygiene factors lead to which of the following? (a) (b) (c) (d) (e) Motivation Frustration Lack of dissatisfaction Satisfaction Dissatisfaction

5. Which of the following is an instrumental value? (a) (b) (c) (d) (e) Excellence Innovation Friendliness Profitability High quality

6. 'People dislike work and seek to avoid it at all costs' applies to which organizational behavior theory? (a) (b) (c) (d) Theory Y Theory X Management by objectives Hawthorne effect

(e) All organizational behavior theories about the individual in the workplace 7. Which of the following is not one of Drucker's seven tasks for managers? (a) (b) (c) (d) (e) Manage by objectives Take strategic decisions Take operational decisions Build integrated teams Communicate quickly and clearly

8. Whose approach to management is known as 'scientific management'? (a) (b) (c) (d) (e) Taylor Mayo Drucker McGregor Herzberg

9. Which organizational structure(s) is/are decentralized? (a) (b) (c) (d) (e) The functional structure only The divisional structure only The holding company structure only Both the functional and divisional structures Both the divisional structure and the holding company structure

10. Which of the following is/are not a type of organisational structure? (a) (b) (c) (d) (e) A) Infrastructure B) Technostructure C) Matrix structure Answers A and B Answers B and C

11. A company that sees its employees as the driving force behind the organization probably follows which managerial approach? (a) (b) (c) (d) (e) workplace diversity organizational behavior quantitative analysis total quality management logistics

12. Which of the following is most closely associated with the organizational behavior approach to management? (a) (b) (c) (d) (e) bureaucracy concern for employee motivation scientific methodology interdependent systems appraisals

13. Which of the following value dimension has a focus that looks at the value of the self versus the group? (a) Uncertainty avoidance (b) Masculinity-Femininity

(c) Power distance (d) Individualism-Collectivism 14. Which work-related value dimension is best identified by the extent to which the primary focus is on assertive acquisition of money and power versus the quality of life and one's interpersonal relationships? (a) (b) (c) (d) Individualism-Collectivism Masculinity-Femininity Uncertainty avoidance Power distance

15. An organization facing significant international expansion difficulties due to regulations regarding the environmental impact of the business can be said to be experiencing ________. (a) (b) (c) (d) domestic economic risk external economic risk political/economic risk environmental impact risk

MCQs in Marketing Management


1. In which stage of the product life cycle is advertising and promotion aimed

at retaining existing customers and persuading customers to switch from competitor products? (a) (b) (c) (d) (e) Introduction Growth Maturity Saturation Decline

2. The production era is best described as which of the following?

(a) Customers are plentiful and easily pleased (b) Products are manufactured and promoted to customers (c) Customer needs and wants are considered with appropriate products being manufactured and promoted (d) Products are plentiful, with fierce competition for customers (e) Customer needs and wants are considered after the production process
3. According to Jenkins, customer loyalty is achieved by which of the

following? (a) Altering the marketing mix of products in order to increase sales to existing customers (b) Extending the range of products available for customers to purchase (c) Keeping sales volume buoyant with new customers (d) Expanding the number of customers and markets for existing products (e) Expanding by selling new products to new customers
4. Price competition starts to occur in which phase of the product life cycle?

(a) Introduction (b) Growth

(c) Maturity (d) Saturation (e) Decline


5. The fifth 'P' of marketing is which of the following?

(a) (b) (c) (d) (e)

Position Placement Presentation Proceeds People

6. The marketing mix consists of which four areas?

(a) (b) (c) (d) (e)

Product, Product, Product, Product, Product,

price, profit and promotion profit, promotion and provision promotion, potential and profit price, place and promotion potential, price and place

7. Question mark products in the Boston Consulting Group matrix are usually

in which stage of their product life cycle? (a) (b) (c) (d) (e) Introduction Growth Maturity Saturation Decline around the matrix in which order? (a) (b) (c) (d) (e) Question mark to star Question mark to cash cow Dog to question mark Cash cow to dog Question mark to dog

8. In the Boston Consulting Group matrix, unsuccessful products move

9. According to Jenkins, customer acquisition is which of the following?

(a) Altering the marketing mix of products in order to increase sales to existing customers (b) Extending the range of products available for customers to purchase (c) Keeping sales volume buoyant and customers loyal customers by price competition (d) Expanding the number of customers and markets for existing products (e) Expanding by selling new products to new customers
10. Which of the following is/are product life cycle extension strategies?

(a) (b) (c) (d) (e)

Market development Product development Unrelated diversification Market development and product development Product development and unrelated diversification

11. As a market researcher for a cable television company seeking to

determine the number of multi-dwelling buildings in a selected neighborhood, your best chance of acquiring this information quickly would be (a) census information available on the Internet (b) the local Better Business Bureau (c) interviews with neighborhood leaders (d) the local Chamber of Commerce (e) an aerial survey of surrounding neighborhoods

12. Profit maximization is

(a) volume pricing objective. (b) not a pricing objective. (c) determined by the point at which the marginal revenue curve intersects the marginal cost curve. (d) achieved by most firms in the marketplace. (e) the addition to total costs balanced by the increase in total quantity sold.
13. In SWOT analysis, a "vulnerability" occurs when

(a) internal organizational weaknesses prevent taking advantage of an opportunity. (b) environmental threats attack organizational weaknesses. (c) organizational strengths grasp opportunities. (d) environmental threats are posed to organizational strengths. (e) organizational strengths prevent improving environmental weaknesses.
14. When marketing partners share the cost of a promotional campaign that

meets their mutual needs, the general term for the activity is (a) (b) (c) (d) (e) mutual support. cross promotion. spending push money. trading promotion. partnership advertising.

15. The idea that a large percent of a product's sales revenues come from a

relatively small, loyal group of its purchasers is the (a) (b) (c) (d) (e) true blue syndrome. cohort effect. 80/20 principle. purchase aggregation basis. traditional believers effect.

MCQs in Human Resource Management


1. Direct discrimination occurs when which of the following occurs?

(a) A requirement is applied equally to all workers, but is more difficult for one group of workers to fulfill due to their sex, race or ethnic origin (b) Workers of a particular sex, race or ethnic origin are treated less favourably than other workers

(c) Workers of a particular sex, race or ethnic origin are set equally challenging tasks (d) A requirement is applied directly to all workers (e) A requirement is not indirectly applied to all workers
2. When assessing job applicants, those not meeting which criteria are

rejected? (a) (b) (c) (d) (e) Essential criteria Desirable criteria Related criteria Appropriate criteria Approved criteria

3. Which of the following is a direct method of advertising a vacancy?

(a) (b) (c) (d) (e)

School careers service University employment agency Job centre Times Educational Supplement Executive recruitment agency the following?

4. In the person specification, the criteria should be categorised as which of

(a) (b) (c) (d) (e)

Approved and essential Essential and desirable Desirable and appropriate Related and approved Appropriate and related attainment in Rodger's seven point plan?

5. Which of the following area(s) is/are covered under the heading of

(a) (b) (c) (d) (e)

Educational qualifications Work experience Skills for performance Educational qualifications and work experience Work experience and skills for performance

6. Which of the following appear in Rodger's seven point plan?

(a) (b) (c) (d) (e)

Physical make up and motivation Circumstances and innate abilities Special aptitudes and motivation Attainment and interests Acquired knowledge and motivation

7. The job description includes a section on which of the following?

(a) (b) (c) (d) (e)

Assessment of the job Job analysis Key results area Summary of the job Job applicants

8. Which of the following stage(s) is/are part of the employee recruitment

process?

(a) Assessment (b) Assessment (c) Assessment (d) Assessment (e) Assessment model? (a) (b) (c) (d) (e)

of of of of of

the the the the the

organization job advertisement organisation and job job and the advertisement

9. Which of the following types of employee appear in the flexible firm

Internal staff only External staff only Second peripheral group Internal staff and external staff External staff and the second peripheral group

10. In the United Kingdom, which of the following are outlawed by legislation?

(a) (b) (c) (d) (e)

Disability discrimination only Race discrimination only Age discrimination only Disability and race discrimination Race and age discrimination

11. The value chain attempts to identify those activities which add value to:

(a) (b) (c) (d) (e)

The The The The The

organisation's stakeholders. senior strategic managers in the organisation. organisation's shareholders. customer or final user. employees

12. What is the purpose of an activity map?

(a) A system to facilitate better time-planning. (b) It is used in business process reengineering to show how the different activities of an organisation are linked together. (c) It is used to identify and understand strategic capability by mapping how the different activities of an organisation are linked together (d) A list of activities undertaken by an organisation. (e) A process map of all the processes in an organization
13. Competitive advantage through linkages between the organisation and its

value network can be achieved by: (a) Vertical integration (b) Adopting common quality standards internally and externally (with suppliers). (c) Examining supplier specifications, common merchandising, applying quality management principles or by collaborating with other organisations in the form of strategic alliances or joint ventures. (d) Outsourcing customer service to India. (e) Horizontal integration

14. In the resource-based view of strategy, what type of strategic capabilities

are the source of sustainable competitive advantage?

(a) (b) (c) (d)

Unique resources and core competences. Dynamic capabilities. Operational excellence. Strategic capabilities which are valuable to buyers, rare, robust and nonsubstitutable.

15. What are the three criteria for the robustness of strategic capability?

(a) (b) (c) (d)

Core competences, unique resources and dynamic capabilities. Complexity, causal ambiguity and value to customers. Complexity, causal ambiguity and rarity. Complexity, causal ambiguity and culture/history.

MCQs in Financial and Managerial Accounting 1. The accounting profession can be divided into three major categories; specifically, the practice of public accounting, private accounting, and governmental accounting. A somewhat unique and important service of public accountants is: (a) (b) (c) (d) Financial Accounting Managerial Accounting Auditing Cost Accounting

2. The primary private sector agency that oversees external financial reporting standards is the: (a) (b) (c) (d) Financial Accounting Standards Board. Federal Bureau of Investigation. General Accounting Office. Internal Revenue Service.

3. Which of the following equations properly represents a derivation of the fundamental accounting equation? (a) (b) (c) (d) Assets + liabilities = owner's equity. Assets = owner's equity. Cash = assets. Assets - liabilities = owner's equity.

4. Wilson Company owns land which cost $100,000. If a "quick sale" of the land was necessary to generate cash, the company feels it would receive only $80,000. The company continues to report the asset on the balance sheet at $100,000. This is justified under which of the following concepts? (a) (b) (c) (d) The historical-cost principle. The objectivity principle. Neither of the above. Both "a" and "b".

5. Retained earnings will change over time because of several factors. Which of the following factors would explain an increase in retained earnings?

(a) (b) (c) (d)

Net loss. Net income. Dividends. Investments by stockholders.

6. Which of these items would be accounted for as an expense? (a) (b) (c) (d) Repayment of a bank loan. Dividends to stockholders. The purchase of land. Payment of the current period's rent.

7. Which of the following transactions would have no impact on stockholders' equity? (a) (b) (c) (d) Purchase of land from the proceeds of a bank loan. Dividends to stockholders. Net loss. Investments of cash by stockholders.

8. Which of the following would not be included on a balance sheet? (a) (b) (c) (d) Accounts receivable. Accounts payable. Sales Cash

9. Gerald had beginning total stockholders' equity of $160,000. During the year, total assets increased by $240,000 and total liabilities increased by $120,000. Gerald's net income was $180,000. No additional investments were made; however, dividends did occur during the year. How much were the dividends? (a) (b) (c) (d) $20,000. $60,000. $140,000. $220,000.

10. Remington provided the following information about its balance sheet: Cash Accounts receivable Stockholders' equity Accounts payable Bank loans $ 100 500 700 200 1,000

Based on the information provided, how much are Remington's liabilities? (a) (b) (c) (d) $200. $900. $1,200. $1,700.

11. Under the absorption cost approach, all of the following are included in the cost base except

(a) (b) (c) (d)

direct materials. fixed manufacturing overhead. selling and administrative costs. variable manufacturing overhead.

12. An appropriate cost driver for an assembling cost pool is the number of (a) (b) (c) (d) purchase orders. setups. parts. direct labor hours

13. A flexible budget (a) is also called a static budget. (b) can be considered a series of related static budgets. (c) can be prepared for sales or production budgets, but not for an operating expense budget. (d) typically uses an activity index different from that used in developing the predetermined overhead rate. 14. The cost classification scheme most relevant to responsibility accounting is (a) (b) (c) (d) controllable vs. uncontrollable. fixed vs. variable. semivariable vs. mixed. direct vs. indirect.

15. The starting point of a master budget is the preparation of the (a) (b) (c) (d) cash budget. sales budget. production budget. budgeted balance sheet.

MCQs in International Business Management 1. When a company or organization chooses one option and sacrifices others, the decision is called a(n) (a) (b) (c) (d) economic utility opportunity cost societal characteristic research and development

2. If one country can produce a product at a lower cost or with a higher rate of productivity than another country, it has which type of advantage? (a) (b) (c) (d) absolute comparative domestic productive

3. When a country has a lower cost in producing a product at a lower opportunity cost, it has what type of advantage? (a) Absolute

(b) Comparative (c) Domestic (d) productive 4. The knowledge economy increases the importance of (a) (b) (c) (d) brain over brawn government over business international over domestic business all of the above

5. Which of the following terms describes the process by which an organization or company recognizes to become more competitive? (a) (b) (c) (d) Innovation Quality Rationalization knowledge capital

6. Which of the following can cause change in a business? (a) (b) (c) (d) new technology new processes new attitudes all of the above

7. The Japanese business philosophy of avoiding unnecessary waste is similar to (a) (b) (c) (d) manual inventory counting data mining recycling just-in-time inventory control

8. Which of the following would not be considered a basic source of globalization? (a) (b) (c) (d) Similar customer needs Growth in trading blocks Advances in communication technology Differentiation among countries

9. The sale of government owned business to private investors in known as (a) (b) (c) (d) A tax sale Bureaucratic divestiture Privatization Capitalization

10. Which of the following statements about globalization is false? (a) Globalization is a simple evolutionary process (b) Not all economies of the world are benefiting equally from globalization (c) Terrorism, wars and SARS has limited and even reversed the effects of globalization (d) All of the above statements are false

11. Some people believe that the norms, values, and beliefs of their own culture represent the only correct ways of dealing with the world. This is called (a) (b) (c) (d)
High power distance Stereotyping Androgyny Ethnocentrism

12. High power distance countries have norms, values, and beliefs such as It is best to exercise power privately Everyone has a place, some are high and some are low A leader should develop his or her subordinates Leaders are made and not born 13. A culture which has dominant values of success, money, and material things is probably (a) (b) (c) (d) Low on power distance Low on individualism High on masculinity High on long term orientation

14. Expressions of anger, laughter, gesturing, and emotional outbursts are considered acceptable in (a) (b) (c) (d) Specific cultures Diffuse cultures Neutral cultures Affective cultures

15. Which of the following DOES NOT explain why globalization is pushing organizations to become more similar? (a) (b) (c) (d) Global products and customers Global competition and global trade Growing levels of industrialization and economic development Growing convergence in national cultures and social institutions

MCQs in International Economics 1. International trade is most important to the standard of living of: (a) (b) (c) (d) The United States Switzerland Germany England

2. Which of the following products are not produced at all in the United States? (a) (b) (c) (d) Coffee, tea, cocoa Steel, copper, aluminum Petroleum, coal, natural gas Typewriters, computers, airplanes

3. Over time, the economic interdependence of nation has: (a) (b) (c) (d) grown diminished remained unchanged cannot say

4. A rough measure of the degree of economic interdependence of a national is given by: (a) (b) (c) (d) the size of the nations population the percentage of its population to its GDP the percentage of a nations imports and exports to its GDP all of the above

5. Economic interdependence is greater for: (a) (b) (c) (d) small nations large nations developed nations developing nations

6. International trade theory refers to: (a) (b) (c) (d) the microeconomics aspects of international trade the macroeconomics aspects of international trade open economy macroeconomics or international finance all of the above

7. Which of the following is not the subject matter of international finance? (a) (b) (c) (d) foreign exchange markets the balance of payments the basis and the gains from trade policies to adjust balance of payments disequilibria

8. Economic theory: (a) (b) (c) (d) seeks to explain economic events seeks to predict economic events abstracts from the many detail that surrounds an economic event all of the above

9. International economics deals with: (a) (b) (c) (d) the flow of goods, services and payments among nations policies directed at regulating the flow of goods, services and payments the effects of policies on the welfare of the nation all of the above

10. Which of the following is not an assumption generally made in the study of international economics? (a) (b) (c) (d) two nations two commodities perfect international mobility of factors two factors of production

11. In the study of international economics: (a) (b) (c) (d) international trade policies are examined before the bases for trade adjustment policies are discussed before the balance of payments the case of many nations is discussed before the two-nations case none of the above

12. International trade is similar to interregional trade in that both must overcome: (a) (b) (c) (d) distance and space trade restrictions differences in currencies differences in monetary systems

13. The opening or expansion of international trade usually affects all members of society: (a) (b) (c) (d) positively negatively most positively but some negatively most negatively but some positively

14. An increase in the dollar price of a foreign currency usually: (a) (b) (c) (d) benefits U.S. importers benefits U.S. exporters benefits both U.S. importers and exporters harms both U.S. importers and exporters

15. Which of the following statements with regard to international economics is true? (a) (b) (c) (d) It is a relatively new field It is a relatively old field Most of its contributions were not economics None of the above

MCQs in Management Information Systems 1. A __________ is very important to a knowledge worker's system. (a) (b) (c) (d) (e) careful filing system good coffee-maker user-friendly interface financial analysis system3 dynamic interactive extranet

2. LotusNotes and OpenText Livelink are examples of: (a) customized software. (b) VRML. (c) Web tools. (d) proprietary groupware. (e) investment software.

3. By presenting a seamless single point of access to all of the information resources employees need to do their jobs, a corporate portal: (a) can enhance employee productivity. (b) provides a searchable database organized around the best specialties and best practices. (c) enhances security. (d) codifies tacit knowledge. (e) defines the corporate culture. 4. Information systems that monitor the elementary activities and transactions of the organizations are: (a) (b) (c) (d) management-level systems operational-level systems. knowledge-level systems. strategic-level systems.

5. Projections and responses to queries are information output characteristics associated with a(n): (a) (b) (c) (d) DSS MIS ESS TPS

6. Which of the following individuals typically have less formal, advanced educational degrees and tend to process rather than create information? (a) (b) (c) (d) knowledge workers Executives systems analysts data workers

7. Management information systems usually: (a) serve managers interested in weekly, monthly, and yearly results, not day-to-day activities. (b) help managers make decisions that are unique, rapidly changing, and not easily specified in advance. (c) provide managers with a generalized computing and telecommunications capacity that can be applied to a changing array of problems. (d) perform and record the daily routine transactions necessary to the conduct of business. 8. Decision support systems usually: (a) serve managers interested in weekly, monthly, and yearly results, not day-to-day activities. (b) help managers make decisions that are unique, rapidly changing, and not easily specified in advance. (c) provide managers with a generalized computing and telecommunications capacity that can be applied to a changing array of problems. (d) perform and record the daily routine transactions necessary to the conduct of business.

9. Identifying customers and markets using data on demographics, markets, consumer behavior, and trends is an example of a(n): (a) (b) (c) (d) operational-level sales and marketing information system. knowledge-level sales and marketing information system. management-level sales and marketing information system. strategic-level sales and marketing information system.

10. Deciding where to locate new production facilities is a(n) example of a manufacturing and production information system operating at the: (a) (b) (c) (d) operational level. management level. knowledge level. strategic level.

11. Assembling a product, identifying customers and hiring employees are: (a) (b) (c) (d) transactions. phases. business processes. business functions.

12. Which of the following is a network of facilities for procuring materials, transforming raw materials into intermediate and finished products, and distributing the finished products to customers? (a) (b) (c) (d) production chain primary chain supply chain distribution chain

13. Information systems can facilitate supply chain management by: (a) (b) (c) (d) tracking the status of orders. rapidly communicating orders. providing product specifications. doing all of the above.

14. Enterprise systems support: (a) (b) (c) (d) manufacturing processes. financial and accounting processes. human resource processes. all of the above.

15. Which of the following uses a vertical industrial network? (a) (b) (c) (d) Coca-Cola Ford General Motors OASIS

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