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JAMES HOU

Business Analyst (Salesforce.com)

San Jose, CA 95129 linkedin.com/in/jameshou CHUNG.J.HOU@GMAIL.COM

858.367.0847
Results driven analyst and developer with 2+ years of experience designing, developing, and implementing functional and technical solutions, resulting in deep understanding of business system needs, exposure to internal and external executive management, and ability to manage and deliver projects to success. Proven ability to work in cross-functional teams, understand and anticipate technical requirements, and guide stakeholders involved through the process of design through implementation.
Skills and Technologies
CRMs Salesforce (SFDC / Force.com) Sharepoint 07/10 MS CRM 2010 Kayako QA TFS 2010 Visual Studio 2010 Selenium IDE Networking Cisco ASA-5505 Cisco UC520 Cisco Ironport Cisco IOS Cisco IP Telephony Co-Lo security Server Active Directory Debian Linux Windows Server 2000-2008r2 Windows 7/Vista IIS7 VMWare ESX/ESXi Amazon AWS Amazon EC2 Amazon S3 Specific Apps Balsamiq Interspire Email HA Proxy Hylafax Server Wordpress Languages Apex Visualforce SOQL Javascript jQuery HTML CSS

EXPERIENCE Sr. Programmer Analyst Genentech


Dec 2012 Current Gene.com South San Francisco, CA First Bio-Tech, setting industry standards by embracing science and technology Developer in multiple tracks on Case Management (Patient and Healthcare Provider) solution grounded in SFDC. Member of team overseeing restructuring and prototyping continuous integration and deployment solutions for internal development team. Environment: Salesforce, Force.com, Visualforce, Apex, SOQL, Javascript, jQuery, HTML5, CSS3, Data Loader CLI,
Balsamiq, Selenium, JIRA, Turtle SVN, Bamboo

Salesforce.com Developer Genentech

Aug 2012 Dec 2012

Developer / BSA on confidential SFP project. Advised on business processes and data structure for new SFP business line. Developer piloting FRM Territory web application mashing up SFDC, Google Maps, HTML5, jQ / JS, and iOS mobile devices. Allocated to multiple tracks of a 15 million line implementation of SFDC with a team of 15+ developers. Developer on multiple tracks with skills in rapid prototyping, expansive knowledge of technology landscape, data consolidation through Visualforce pages, jQ / JS front-end development. Data consolidation through the Visualforce, enabling end-users to understand their caseload better through smart visualization of case, task, patient, and medical history data. Visualization of FRM Metrics data geocoded onto Google Maps utilizing dynamically styled HTML5 / CSS3, mobile friendly VF page. Implemented fast-to-market integration between Business Objects and SFDC utilizing dataloader CLI (phase 1). Recreated Territory Hierarchy security in Apex, utilizes optimized custom object search, and radius search for geocoded "accounts nearby".

Environment: Salesforce, Force.com, Visualforce, Apex, SOQL, Javascript, jQuery, HTML5, CSS3, Data Loader CLI,
Balsamiq, Selenium, JIRA, Turtle SVN

JAMES HOU
EXPERIENCE Salesforce.com Developer Colliers International
Nov 2010 July 2012 Colliers.com Carlsbad, CA ...an industry leader in global real estate services for commercial properties
Business solutions architect, analyst, developer, administrator, and project manager for the FDIC and Colliers

VMS Salesforce.com (SFDC) platforms. Develops business flow automation and UX enhancements with Apex / Visualforce combined with declarative system configuration and customization. Manages and heads SFDC technical support. Directs, organizes, prioritizes, and performs ROI analysis on Salesforce IT projects that impact the FDIC and VMS groups. Integral member of the management team that advises and consults on technology for prospective and existing clients, which include, the FDIC, USMS, CalPERS, Deutsche Bank, and smaller community banks. Interfaces with finance, management, contracted and potential clients, and other crossfunctional teams to analyze and consult on business processes efficiency with force.com automation. SFDC Database cleanse, de-duplication, consolidation, and migration from multiple data silos to a single for synchronization utilizing Salesforce 2 Salesforce. Implemented process and technical de-duplication controls. Front and back end invoice automation compliant with FDIC audit standards. Developed process and technical efficiencies in the vendor invoicing processes using both declarative and programmatic solutions. Re-designed existing architecture to simultaneously service multiple CP named users allowing contracted clients to leverage the the Colliers Force.com app via Portal. Co-developed and managed integration with AWS S3 for file storage solution. Conversion of existing Sharepoint blobs and metadata to AWS S3 compatible data as part of Amazon S3 implementation. Brought FDIC platform to government and appraisal industry standards through ongoing implementation and enhancements of new and existing business solutions.

Environment: Salesforce, Force.com, Visualforce, Apex, SOQL, Sales Cloud, Javascript, jQuery, HTML, CSS, Balsamiq,
Windows Server 2008, Sharepoint 2007, Vmware, Amazon AWS, Amazon S3, Selenium

QA Business Analyst SelfHelpWorks

Feb 2010 Nov 2010

SelfHelpWorks.com San Diego, CA ...a unique health & wellness life-coaching firm specializing in web based content delivery Spearheaded the QA role, a critical missing component, in the project management process. I developed and integrated QA procedures into our recently adopted SDLC framework. This includes process training for TFS/Visual Studio 2010, developing automated test cases, and ensuring back-end stability through redundancy and virtualization. I controlled project workflow from developer to production environments, ensuring that integrity of the projects were intact throughout the process. Actively performed systems administration role for a heavily virtualized Windows AD shop that ran parallel with Macs. I architected processes and employee training for these solutions which include DPM 2010, Microsoft CRM, Microsoft SharePoint, Kayako support suite, Interspire email marketing engine, Visual Studio 2010 and Selenium IDE. I evaluated, implemented and managed technological solutions to strengthen the back-end of business processes. Implemented performance and disaster monitoring for Vmware cluster and Co-lo servers with Cacti. Designed and implemented version control, BAT, UAT that previously did not exist. Improved email campaign success rate with assistance of Ironport implementation and controls / content in the campaign process.

Environment: Windows AD, Debian Linux, Windows Server 2008/r2, Windows 7/Vista, IIS7, Cisco Networking, Team
Foundation Server 2010, Visual Studio 2010, Selenium, MS CRM 2010, Kayako CRM, Sharepoint 2010

JAMES HOU
EDUCATION
International Business - Management, Bachelor of Arts
San Diego State University, San Diego, California
- Founder & Ex-President of Kendo Club at SDSU - Wang Family Scholarship award recipient - Academic tutor for Business Law, Business Chinese, and conversational Chinese

May 2004 Aug 2009

Mandarin Chinese & Cultural Studies


National Taiwan University, Taipei, Taiwan
- Fluent in spoken Mandarin (ACTFL OPI Certificate AH)

Aug 2006 June 2007