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CHARACTERISTICS

OF ASSERTIVENESS
,

EYE-CONTACT
,

'.

HAND GESTURES

POSTURE
VOICE FIRMNESS

"I" STATEMENTS
SHORT SENTENCES

PAUSES FOR FEEDBACK

From: Steinmatz

(1980)

~PERSONALITY ENGINEERING: SELF- ESTJEEM

ASSERTIVENESS

LADDER

EYE CONTACT

DISAGREEMENT FEELINGS
"WHY"

"I"

COMPLIMENTS GREETINGOTHERS

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