Beruflich Dokumente
Kultur Dokumente
Hypothesis testing
Triple filter of Integrity
Honest
Accountable
Just & Equitable
Herrmann Brain-dominance
instrument
Advice giving
Opinion giving
Sympathizing
Counselling is not…..
1. Interdependence
2. Independence
Person
Accept 3 factors
1. Recognize importance of
spiritual values
2. Love others as self
3. Accept self as human
Counsellor’s qualities
Empathy
Some answers
Implies risk
emotional involvement
concern
connection between you and
the man
Empathy
To understand someone
from his point of view, by
sensing and experiencing
his feelings and perspective
Negotiation
Conflict Management
Managing diversity
Developing others
Customer needs
networking
Counsellor’s qualities
5. Clear thinking
6. Common sense
7. Self awareness
8. Warmth
Counsellor’s Motivation
Counsellor’s Motivation
5. Just fashionable…..
Some don’ts in Counselling
Don’t Moralize
Don’t compare with your experience
Don’t offer advice on personal and
emotional issues
Don’t tell the client they don’t feel a
certain way- of course you are not
depressed…..
Counsellor’s Role
Counsellor’s Role
Understand
Explore
Act
Check list of essentials
1. Me too
2. If I were you
3. Yes, but
Active listening is a learned
skill and not a natural
attribute
Listening Assessment
Effective Listening
behaviour
SOLER
1. Sitting squarely
2. Open position
3. Leaning forward
4. Eye contact
5. Relaxing
Check List of listening skills
Be accepting
Be concerned
Be patient
Be specific
Be honest
Be faithful
1. Be Accepting
Absolute confidentiality
Refrain from passing along info given
by client
Always keep an appointment with
client
The Complete Message
Please fill out the %
?? % ?? %
Tone
Content
?? % Non Verbal
The Complete Message
Nonverbal – 55 %
Tone of voice- 38 %
Actual words- 7 % !!