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Communication
y Information giving process y Transmit or transfer of information y Used to give basic information: company policies, instructions, facts y Methods include: memos, letters, e-mail, voice mail, manuals, bulletin boards
or even in school. y Can communicate with outsider. y English bridge to have better communication with foreigner.
Listening skills
y Not interrupting while others talking y Active and passive listener
Receiving
understanding
remembering
Evaluating
responding
Interpersonal communication
y Impersonal communication Types of people Not know very well Example of situation : sales representative and potential customer Personal communication: know personally the person express our feelings can affects the other party emotions
ideas and achieve goal Each member have a chance to speak Each member can ask a questions Small group communication manner Example situation in academic context is during post-mortem
Public communication
y It can be just to give information, to influence or to
tell a story. y A good speaker can build emotion to the audience y How public communication works?
Example : in school How we can be a good speaker? based on knowledge, experience and purpose
Speaking process
y Need a lot of practice y Study more on how to capture attention to our
y Thank you