Linda, a LCCI diploma holder has been working in Mabuta Sdn Bhd for 3-years as an Accounts Assistant.

She has the job competency but lacks commitment in her work. She would do her work at her own pace. (LSA -Low Self-Actualizing). She likes to argue and blames other. (HE-High Egocentric). Oftentimes, she would delay her work with all sorts of reasons like pushing her responsibilities to another colleague. (HM-High Manipulative). Linda is uncooperative and could connect with others. (LSO- Low Socio-centric). She avoids others and likes to do work on her own. (LSO-Low Socio-centric). She is unpopular and is known to others as being calculative. (Low Soio-centric + HM-High Manipulative). However she claims she is the best among her peers, as others do not have the accounting certificate. HE-(High Egocentric). Linda resent being controlled by others. She wants to be empowered to get a job done. LSE-Low Security) Currently, an executive is retiring soon creating a vacancy for her post. Linda feels that she is the best person to be promoted to that position. (HE-High Egocentric). She told her peers that she would resign from the company if she did not get her promotion. (HMHigh Manipulative). 1. Identify Lindas KYKO personality formula HM+LSA+HE+LSO+LSE (Dynamic-Neurotic-Assertive-Asocial-Adventurous type of personality) 2. What types of performer is Linda? Linda is a maintainer. She knows her job well but she doesnt care. She is reluctant to perform unless the management gives in to her demands. 3. What is the most appropriate leadership style/s to influence Linda to become more committed to her work? Use participative style to build relationship and trust besides monitoring her work. Once the trust us gain, counsel and guide her to self-actualize. If she changes and perform, change to laissez faire. If she persists not to change, use authoritative style, failing which manage her out of the organization. 4. What would be the adverse effects if you use the inappropriate style? She would choose to put in a little effort in carrying out her responsibilities. She would get away getting paid for using others to do her work. 5. How would you motivate Linda to greater height of achievement?

Start off with counseling. If she changes and produces results reward her and fan her ego. If counseling failed use negative motivation to diminish and stop her behavior. Piss her if necessary. 6. What types of task characteristics would you assign to Linda? Important but not urgent tasks. Should she delay her work there is time for you to repair the damage. 7. What managerial skills would you need to develop Linda to become a star performer? Placement skills, communication skills, leadership skills, people skills and counseling and guidance skills.