BrightStor ARCserve Backup Error Messages Page 1 of 6

BrightStor ARCserve Backup Error Messages

The following table provides a list of BrightStor ARCserve Backup error messages and suggestions for
resolving them. The error message table included in this section is designed to help solve any problems
you may encounter when using BrightStor ARCserve Backup.

BrightStor ARCserve Backup Error Messages:

Error Description Solution

E1000 Failed to attach to job Use "bab -show" to check if caqd is up. Use "bab
queue. Please check -load caqd".
caqd daemon status.
E1003 Failed to open Daily Log Use "bab -show" to check if caloggerd is up. Use
"bab -load caloggerd" to load caloggerd if
necessary.
E1005 cprocess cannot be run Do not run cprocess from the command line.
by user.
E1007 Failed to get job handle Check if device is busy.
from camediad,
E1008 Failed to get device Use "ca_devmgr -groupinfo" to check if target
group %s, %x group exists.
E1009 Failed to connect to Use "bab -show" to check if camediad is up. Use
media server "bab -load camediad" to load caloggerd if
necessary.
E1010 cadbd needs to be Check if cadbd is up and running. If not, use
preset for merge job "bab -load cadbd" from shell prompt.
E1014 Failed to format media Check error code at the end of each message.
%s, %x Check the following list:
 A1 - illegal command
 A2 - end of media
 A3 - file mark deleted
 A4 - no data detected
 A5 - unrecoverable data error
 A6 - cartridge not in place
 A7 - controller failure
 AA - early warning detected

E1015 Failed to read volume Check error code at the end of each message.
header of media %s, %x Check the following list:
 A1 - illegal command
 A2 - end of media
 A3 - file mark deleted
 A4 - no data detected
 A5 - unrecoverable data error
 A6 - cartridge not in place
 A7 - controller failure
 AA - early warning detected

E1016 Failed to position %s to Check error code at the end of each message.
session %d, %x Check the following list:
 A1 - illegal command
 A2 - end of media
 A3 - file mark deleted
 A4 - no data detected
 A5 - unrecoverable data error
 A6 - cartridge not in place
 A7 - controller failure
 AA - early warning detected

E1018 Failed to locate media Check error code at the end of each message.

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BrightStor ARCserve Backup Error Messages Page 2 of 6
[%s] ID %x sequence % Check the following list:
d  A1 - illegal command
 A2 - end of media
 A3 - file mark deleted
 A4 - no data detected
 A5 - unrecoverable data error
 A6 - cartridge not in place
 A7 - controller failure
 AA - early warning detected

E1026 Failed to position media Check error code at the end of each message.
to the end of session, Check the following list:
 A1 - illegal command
 A2 - end of media
 A3 - file mark deleted
 A4 - no data detected
 A5 - unrecoverable data error
 A6 - cartridge not in place
 A7 - controller failure
 AA - early warning detected

E1031 Media %s sequence %d Validate the session number.

does not contain session
%d
E1035 Failed to connect to Internal errors. Call Computer Associates
media %s, %x Technical Support.
E1036 Failed to write to media Replace the media.
E1038 Failed to write volume Check error code at the end of each message.
header on media %s, % Check the following list:
x  A1 - illegal command
 A2 - end of media
 A3 - file mark deleted
 A4 - no data detected
 A5 - unrecoverable data error
 A6 - cartridge not in place
 A7 - controller failure
 AA - early warning detected

E1042 Failed to start tape Internal errors. Call Computer Associates

session (%d) Technical Support.
E1048 Failed to create job Check if cadbd is up and running. If not, use
record of job %d in "bab -load cadbd" from shell prompt.
cadbd, %d
E1053 Failed to create Daily Use "bab -show" to check if caloggerd is up. Use
Log "bab -load caloggerd" to load caloggerd if
necessary.
E1054 Failed to resume %s job, Internal errors. Call Computer Associates
%x Technical Support.
E1058 Failed to read from Check error code at the end of each message.
media Check the following list:
 A1 - illegal command
 A2 - end of media
 A3 - file mark deleted
 A4 - no data detected
 A5 - unrecoverable data error
 A6 - cartridge not in place
 A7 - controller failure
 AA - early warning detected

E1061 Invalid disk node list is Internal errors. Call Computer Associates
found. Abort compare Technical Support.
job!

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BrightStor ARCserve Backup Error Messages Page 3 of 6
E1063 Invalid session Use proper session password and rerun the job.
Password, job rejected!
E1065 Failed to get online Check if media group exists and if user has
media list. sufficient access rights.
E1073 Failed to get missed Check if cadbd is up and running. If not, use
targets, not asdb "bab -load cadbd" from shell prompt.
connection!
E1075 Failed to get last full Internal errors. Call Computer Associates
backup date, Technical Support.
E1081 Failed to get recycle Internal errors. Call Computer Associates
Media info. Blank Media Technical Support.
will be used.
E1100 Failed to get job for Use "bab -status" to check if caqd is up and
service running.
E1101 Failed to validate logger Job owner does not have proper rights to create
access as user log files. Use the User Profile Manager to grant
user sufficient rights.
E1102 Failed to start job Could run out of share memory. Ensure there is
monitoring, share memory available and no lingering share
memory.
E1103 Failed to get tape device Job is invalid. Use Job Status Manager to check
from queue job. Ensure tape device is valid.
E1104 Failed to move media % Check if cadbd is up; check if the media pool
s id %x sequence %d to exists.
save set, %d
E1105 Failed to move media % Check if cadbd is up; check if the media pool
s ID %x sequence %d to exists.
save set, %d
E1106 Failed to enumerate Check if camediad is up, if media group exists
media group and if user has sufficient access rights
E1107 Failed to locate any Check if camediad is up.
media group.
E1108 Failed to get tape node Job is invalid. Use Job Status Manager to check
from job job. Ensure tape device is valid.
E1109 Failed to connect to Use "bab -show" to check if caloggerd is up. Use
logger service. "bab -load caloggerd" to load caloggerd if
necessary.
E1110 Failed to open activity Ensure caloggerd is up and running.
log.
E1111 Failed to position media Media might be bad. Try to scan whole set of
to leading session tapes from sequence one.
E1112 Failed to connect to Check if cadbd is up and running. If not, use
cadbd on %s as %s "bab -load cadbd" from shell prompt.
E1113 Failed to get tape info Job is invalid. Use Job Status Manager to check
from job job. Ensure tape device is valid.
E1114 Failed to locate disk Job is invalid. Use Job Status Manager to check
node %s from job job. Ensure tape device is valid.
E1116 Invalid media name Job is invalid. Use Job Status Manager to check
prefix %d is found! job. Ensure tape device is valid.
E1117 Failed to set next job Job is invalid. Use Job Status Manager to check
time, illegal job units job. Ensure tape device is valid.
used.
E1118 Failed to get initial Check if cadbd is up and running. If not, use

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BrightStor ARCserve Backup Error Messages Page 4 of 6
backup date of job "bab -load cadbd" from shell prompt.
E1119 Failed to signal cadbd for Check if cadbd is up and running. If not, use
preparing backup media "bab -load cadbd" from shell prompt.
E1120 Failed to back up Internal errors. Call Computer Associates
BrightStor ARCserve Technical Support.
Backup database, invalid
job.
E1121 Failed to back up Internal errors. Call Computer Associates
BrightStor ARCserve Technical Support.
Backup database,
bab_HOME/dbase is
invalid.
E1122 Failed to back up Internal errors. Call Computer Associates
BrightStor ARCserve Technical Support.
Backup database,
BAB_HOME/data is
invalid.
E1123 Failed to start asdb Internal errors. Call Computer Associates
backup, job invalid. Technical Support.
E1125 Failed to open file %s, % Use "bab -show" to check if caloggerd is up. Use
s "bab -load caloggerd" to load caloggerd if
necessary.
E1126 Failed to convert job Internal errors. Call Computer Associates
Technical Support.
E1129 Failed to open user error Use "bab -show" to check if caloggerd is up. Use
log "bab -load caloggerd" to load caloggerd if
necessary.
E1124 Failed to locate a blank A blank tape cannot be found for job. Make a
media. blank tape available.
E1127 Failed to open SNMP Check if the configured SNMP Manager Station
device address in BAB_HOME/config/aslogger.cfg exists.
Check if trap destination and community are set
in SNMP configuration file.
E1128 Failed to access SNMP Check if the configured SNMP Manager Station
device address in BAB_HOME/config/aslogger.cfg exists.
E1129 Failed to open user error Internal errors. Call Computer Associates
log Technical Support.
E1130 Failed to access printer Check if the configured spooler in
on spooler BAB_HOME/config/aslogger.cfg exists.
E1131 Failed to prepare e-mail Check if the email address is valid; check if
sending for user BrightStor ARCserve Backup server has proper
email access.
E1132 Failed to open TNG Check if the configured TNG console in
device" BAB_HOME/config/aslogger.cfg exists; check if
TNG is installed and running on the same
machine where BrightStor ARCserve Backup is
running
E1133 Failed to access TNG Check if the configured TNG console in
device BAB_HOME/config/aslogger.cfg exists; check if
TNG is installed and running on the same
machine where BrightStor ARCserve Backup is
running
E1134 Valid connection to Use "bab -show" to check if caloggerd is up. Use
logger service is not "bab -load caloggerd" to load caloggerd if
present! necessary.

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BrightStor ARCserve Backup Error Messages Page 5 of 6
E1135 Failed to get last backup Check if cadbd is up and running. If not, use
date "bab -load cadbd" from shell prompt.
E1136 Failed to seek to new Check error code at the end of each message.
session for backup on Check the following list:
media %s, %x  A1 - illegal command
 A2 - end of media
 A3 - file mark deleted
 A4 - no data detected
 A5 - unrecoverable data error
 A6 - cartridge not in place
 A7 - controller failure
 AA - early warning detected

E1138 Failed to find media for If a timeout is specified for this error message,
%s job, timeout! the job probably failed because BrightStor
ARCserve Backup could not write to the selected
media. For repeating jobs, BrightStor ARCserve
Backup runs the next job in the backup cycle.
For a non-repeating Custom job, reschedule the
job manually. If a timeout is not specified, one of
the following informational codes is attached to
the end of this error message:
 A1 - illegal command
 A2 - end of media
 A3 - file mark deleted
 A4 - no data detected
 A5 - unrecoverable data error
 A6 - cartridge not in place
 A7 - controller failure
 AA - early warning detected

E9004 Failed to connect to Make sure agent is loaded.

agent on " "
E9011 Failed to receive packet Contact Computer Associates Technical Support
E9012 Failed to send packet Contact Computer Associates Technical Support
E9013 Failed to send header Contact Computer Associates Technical Support
packet
E9014 Failed to receive header Contact Computer Associates Technical Support
packet
E9030 Failed to allocate filter Contact Computer Associates Technical Support
buffer [number bytes]
E9032 Failed to create file Contact Computer Associates Technical Support
[filename]
E9033 Failed to open file Contact Computer Associates Technical Support
[filename]
E9034 Failed to get free buffers Contact Computer Associates Technical Support
E9035 Error reading file Contact Computer Associates Technical Support
[filename]
E9040 Failed to start database Contact Computer Associates Technical Support
session, [number]
E9041 Failed to add record to Contact Computer Associates Technical Support
BrightStor ARCserve
Backup database,
[record number]
E9042 Failed to end database Contact Computer Associates Technical Support
session, [number]
E9043 Failed to Locate Contact Computer Associates Technical Support
[filename] at

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BrightStor ARCserve Backup Error Messages Page 6 of 6
[undertermined]
E9101 Invalid Filter [string] Contact Computer Associates Technical Support
Ignored
E9102 Incorrect user ID Returned by cprocess due to user authentication
[hostname, IP, LoginID ] failure from agent, possibly because the job was
submitted from command with invalid user ID. If
submitted from GUI, the user doesn't exist on
the Agent machine. Resubmit job with Proper
UserID and Password.
E9103 Incorrect password for " Returned due to user authentication failure from
". Client agent rejected the agent. The job could have been submitted
the request from command with an incorrect password.
Resubmit with the correct password.
E9110 Unknown filter type - Contact Computer Associates Technical Support
[number]
E9112 Failed to write to Contact Computer Associates Technical Support
destination directory,
[directory number]
rejected the request
E9114 Failed to change uid on Contact Computer Associates Technical Support
WS
E9120 Failed to Access Contact Computer Associates Technical Support
Directory [Directory
Name]
E9121 Failed to Compare Contact Computer Associates Technical Support
[string1] [string2]
E9122 Failed to Lock File Contact Computer Associates Technical Support
[filename]
E9123 Failed to Read Symbolic Contact Computer Associates Technical Support
Link File [filename]
E9124 Failed to Restore Linked Contact Computer Associates Technical Support
File [filename]
E9126 Failed to Restore Special Contact Computer Associates Technical Support
File [filename]
E9127 Failed to Set [attributes] Contact Computer Associates Technical Support
Attributes
E9128 Failed to Write [string] Contact Computer Associates Technical Support
data
E9129 Failed to Write [string] Contact Computer Associates Technical Support
data
E9131 File [filename] is Contact Computer Associates Technical Support
truncated on the WS
E9133 File [filename] is Locked Contact Computer Associates Technical Support
by Another Process

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