Global Delivery Application Services (GDAS)

A Ready Reckoner

A Quick Introduction
•Helps increase cost-effectiveness and ensures high service levels
•Application delivery centers around the globe ensuring consistent service delivery across centers
•Almost 9000 application experts who are trained across a breadth of technologies and domains
•Centers of Excellence (CoE) that cut across centers supporting business processes & technology innovation

Top 10 Strength Areas

Service Offerings Headcount Service Offerings Headcount Service Offerings Headcount
Application Development 5100 .NET 1100 SCM 650
Application Management 1700 SAP 1250 NSP 625
Application Migration 400 BI/DW 500 CRM 600
Application Integration 350 This table represents only the core strengths of GDAS

Resource Location Map (as of Dec ‘05)

Delivery Cluster Major Delivery Locations Headcount
Americas USA, Canada, Mexico, Costa Rica 475
EMEA Germany, UK, Belgium, Poland, Slovakia 500
South Asia Bangalore, Chennai, Philippines 6500
North Asia Shanghai, Dalian, Beijing 1400

Process Excellence: Ensuring consistent service delivery across centers

•HP Global Methods for standardized and consistent service delivery across centers
•Consistent project management methodology, common tools & common knowledge management system
•Quality framework based on international standards – SEI CMMI Level 5, BS 15000, BS 7799
•Use of ITIL-based IT Service Management (ITSM) methodology, apart from CMMI processes
•Continuous improvement in operational and delivery processes

Illustrative List of Customers

Why HP for Application Services?

Unlike other Global Solution Providers, we have:
•More closely linked centers, common processes
•Stronger link from pursuit to delivery
•Greater innovative solutions from our research labs
•More offerings from a single center – Applications,
Infrastructure, & Help Desk services
Unlike new Service Providers from emerging countries, we have:
•A Global footprint in 160 countries
•Broader and deeper customer relationships
•Active risk management through multiple centers
•Greater understanding of regulatory standards
•Complete solution including hardware
•Deeper relationships – MUCH MORE AT STAKE