Vinpearl Resort & Spa

NHA TRANG, VIETNAM

JOB TASK BREAKDOWN

JOB TASK NO. ALL/VPRS/001

JOB TITLE ALL
SUBJECT CCS 1 – GREETING STANDARD
COMMENCING DATE 1 NOVEMBER 2003
REVISION DATE

EQUIPMENT REQUIRED: None

WHAT TO DO HOW TO DO WHY

1. SMILE • Mean it Smile costs nothing but means a

• Smile with your heart lot to our guests

2. EYE CONTACT Maintain a friendly eye contact with Guests will feel
the guest • Appreciated
• Given full attention

Especially for guests from JAPAN

and the MIDDLE EAST, do not do
eye contact if not necessary, it is
impolite to their culture

3. GREETING MORNING (00.01 – 11.59)

“Good Morning Sir / Madam / Expression of respect

Name”
Name is the best music to
“Have a good day / time / everybody’s ear
meeting / etc, see you later”

AFTERNOON (12.00 – 17.59)

“Good Afternoon, Sir / Madam / Expression of respect

Name”
Name is the best music to
“Have a good day / time / everybody’s ear
meeting/etc, see you later”

EVENING (18.00 – 23.59)

FURAMA HOTELS & RESORTS INTERNATIONAL

7 Tran Phu Street, Vinh Nguyen, Nha Trang, Vietnam
Phone: (84 58) 881555. Fax: (84 58) 881666. Email: vinpearlresort@dng.vnn.vn
 Vinpearl Resort & Spa
NHA TRANG, VIETNAM

“Good Evening, Sir / Madam Expression of respect

/Name”
Name is the best music to
“Have a good evening / time / everybody’s ear
dinner/etc, see you later”

4. RESTING TIME GOING TO BED / RESTING Expression of respect

“Good Night, Sir/Madam/Name Name is the best music to

have a good rest, see you everybody’s ear
tomorrow”

FURAMA HOTELS & RESORTS INTERNATIONAL

7 Tran Phu Street, Vinh Nguyen, Nha Trang, Vietnam
Phone: (84 58) 881555. Fax: (84 58) 881666. Email: vinpearlresort@dng.vnn.vn