Vinpearl Resort & Spa

NHA TRANG, VIETNAM

JOB TASK BREAKDOWN

JOB TASK NO. ALL/VPRS/008

JOB TITLE ALL
SUBJECT CCS 8 – THANKING THE GUEST
COMMENCING DATE 1 NOVEMBER 2003
REVISION DATE

EQUIPMENT REQUIRED: None

WHAT TO DO HOW TO DO WHY

1 THANK YOU • Smile Guest will feel respected

• Eye contact
• Be polite
• Use guest name

Example:
“Thank you, Mr X”

2. THANK YOU VERY • Smile Guest will feel respected

MUCH • Eye contact
• Be polite
• Use guest name
Misalnya:

Example:
“Thank you very much, Mr X”

Kata kata yang harus dihindari

• Thank you very very much
• Thank you so much
• Thousands thanks
• Millions thanks
• Thanks a million

FURAMA HOTELS & RESORTS INTERNATIONAL

7 Tran Phu Street, Vinh Nguyen, Nha Trang, Vietnam
Phone: (84 58) 881555. Fax: (84 58) 881666. Email: vinpearlresort@dng.vnn.vn www.vinpearlresort.com
 Vinpearl Resort & Spa
NHA TRANG, VIETNAM

• Thanks a thousand
• Thanks, uh
• Thank you ya
• Thanks a lot
• Terimakasih yang sebesar besarnya pak
• Berjuta berjuta terimaksih
• Terimakasih yang tak terhingga
• Kamsiya
• Thanks banget
• Trims
• Trims banget

FURAMA HOTELS & RESORTS INTERNATIONAL

7 Tran Phu Street, Vinh Nguyen, Nha Trang, Vietnam
Phone: (84 58) 881555. Fax: (84 58) 881666. Email: vinpearlresort@dng.vnn.vn www.vinpearlresort.com