Edwards W Deming

Father of TQM

Irfan Rashid Farooqui Irfan Rashid Farooqui

QUALITY: What It Is
Deming 14 Points
Quality is a predictable degree • Consistency of purpose.
of uniformity and • Adopt the new philosophy of quality.
• Cease dependence on mass inspection.
dependability, at low cost and
• End the practice of choosing supplier
suited to the market based on price.
Deming
Irfan Rashid Farooqui Irfan Rashid Farooqui

1
 Deming 14 Points Deming 14 Points

• Identify problem and continually • Drive out fear.

improve system. • Break down barriers between
departments.
• Adopt training on Job. • Stop asking for improved productivity
• Change focus from number (Quantity) without providing methods to achieve it.
to quality. • No numeric quota for work.
Irfan Rashid Farooqui Irfan Rashid Farooqui

Plan, Do, Check, Act.

Deming 14 Points
• Remove barriers to pride of
workmanship.
• Institute vigorous education and
A P
training.
• Create a structure in top management to C D
emphasize above 13 points.
Irfan Rashid Farooqui Irfan Rashid Farooqui

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 It was
Who gave the idea of Walter Shewhart

Deming said
PDCA? Plan, Do, Study, Act.

Irfan Rashid Farooqui Irfan Rashid Farooqui

PDCA PDCA

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 J. M. Juran
Deming Prize
• 10 steps
• Trilogy
• Spiral

Irfan Rashid Farooqui Irfan Rashid Farooqui

J. M. Juran Juran Trilogy

Fitness for use. (design,

ng

Co
ni

nt
an
conformance,

ro
Pl

l
availability, safety, and
field use) Improvement

Irfan Rashid Farooqui Irfan Rashid Farooqui

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 Quality Planning Quality Control Quality Improvement
Establish quality goals. Choose control subject Prove the need

Identify customers. Choose unit of measure Identify projects

Discover customer's needs Set goals Organize project teams

Develop product features Create a sensor Diagnose the causes

Provide remedies, prove that the

Establish process control Measure actual performance
remedies are effective

Transfer to operations Interpret the difference Deal with resistance to change

Take actions on the difference Control to hold the gains

Irfan Rashid Farooqui