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facing these days. [10 Marks] Q.2 People resist change, there are various reasons to it. Think, list down and explain all the possible factors that are responsible for resisting change in an individual. [10 Marks] Q.3 Organizational change is based on individual change and people adapt and assimilate change. Explain what are the steps in the personal change process? [10 Marks]
August 2011
Q.2 Mr. Ram is working in United India a public sector company for last 15 years. The organization is facing competition from various private and Multinational companies. To meet the challenges, management has decided to update their information system by integrating information technology in every sphere of functioning. Mr. Ram is accustomed to manual working system. He finds the new technology and its working difficult to cope up with. To him the new technology is a threat for his job performance. His professional and personal life is badly affecting due to his new found job stress. After listening to his problem his friend suggest him to develop self mastery. What nature of problem Mr. Ram is facing? What is self mastery? Explain the various spheres of self mastery that Ram should follow to cope up the situation? Q.3 What are the characteristics of effective change leaders? [10 Marks] [10 Marks]