In its 2nd year of operations (Oct. 2010 through Sept.

2011) the City of Bridgeports QAlert Citizen Service System has received and processed 33,542 service requests. This reflects an increase of 7,649 requests or 29.5% over our first year of operations. QAlert service requests during the last year have included a wide variety of concerns. These ranged from tax issues to copies of birth certificates, and even to requests for green items such as rain barrels and Recyclebank blue carts. Citizens reported over 1,500 potholes and sinkholes, almost all of which have been repaired by the Roadway Maintenance Division. The QAlert system proved especially useful during the severe weather Bridgeport experienced (Hurricane Irene and winter storms) by allowing citizens to keep Public Facilities aware of locations where trees had fallen, snow removal was necessary, or flooding had occurred. Each individual request is entered into the QAlert network either by city employees or online, and resolved in a professional and timely manner. The CitiStat Department actively monitors QAlert service compliance.

Bridgeport Resident Special Recognition The following is a list of concerned private Bridgeport residents who during QAlerts second year of operations worked towards our goal of making Bridgeport the cleanest, greenest, safest and most efficient City in the United States.

Leading Submitters - QAlert Citizen Service Request Tickets 1. 2. 3. 4. 5. Tom Surace: 916 Gavin Petrie: 761 Angela Hansen: 240 Geraldine Pratt: 42 Helen Losak: 29 6. Justin Goldberg: 23 7. Madeline Dennis: 14 8. Elizabeth Kemp: 12 8. Eric Simmons: 12 10. Clifford Pettway: 11

City Department Usage 10/1/10 10/1/11

Created Roadway Maintenance Tax Collector Conservation Corps Social Services CitiStat Housing Code Sanitation & Recycling Tax Assessor Anti-Blight Emergency Management Zoning Department Parks & Recreation Public Facilities Lighthouse Program Central Grants & CDBG Lead Prevention Police Department Environmental Health WPCA Lines and Signs Animal Shelter Fire Department Engineering Health Administration Persons with Disabilities Building Department Veterans Affairs Total 4,566 4,321 2,071 1,909 1,230 1,008 959 721 677 627 596 518 481 467 442 380 267 245 139 101 53 40 31 16 8 8 1 21,882 Open/In-Progress 60 1 650 3 0 266 79 2 431 9 27 234 68 0 0 206 2 137 16 1 13 0 0 9 1 2 0 2,217 Closed 4,506 4,320 1,421 1,906 1,230 742 880 719 246 618 569 284 413 467 442 174 265 108 123 100 40 40 31 7 7 6 1 19,665

THANK YOU AGAIN to all our City departments actively using QAlert: Roadway, Tax Collectors, Conservation Corps, Social Services, CitiStat, Mayors Office, Housing Code, Sanitation & Recycling, Tax Assessors, Anti-Blight, Emergency Management, Zoning Dept., Parks and Recreation, Public Facilities, Lighthouse After School Program, Central Grants & CDBG, Lead Prevention, Police Dept., Environmental Health, WPCA, Lines and Signs, Animal Shelter, Fire Dept., Engineering, Health Administration, Persons with Disabilities, Building Dept., and Veterans Affairs. SPECIAL ACKNOWLEDGEMENT goes out to the following departments who have begun using QAlert during the past year: Community Development, Office of Disabilities, Lighthouse Program, Small & Minority Business, Social Services, & Veterans Affairs.