Beruflich Dokumente
Kultur Dokumente
Timing (40
Procedure Phase Interaction
min)
Brainstorm of the questions that ground staff will ask Study 5mins
at the check in desk S-S
Students then make their own dialogue of the check in Activate 10mins
desk practicing both the customer and staff role. While S-S
teacher assists and assesses common problems
Timing
Procedure Phase Interaction
(40min )