Demings 14 Points

Dr. Deming Biography

American Statistician, Professor, Author, Lecturer, and Consultant
Born October 14, 1900 Died December 20, 1993 Professor of Statistics at NY University 1946-1993 1947 taught Japanese engineers and managers statistical process controls the message: improving quality will reduce expenses while increasing productivity and market share. Credited with enabling Japan to become a world business power by the 1980s due to image of quality 1979-1982 worked for Ford Motor Co. credited for making Ford the most profitable US Auto manufacturer by 1986

1
"Create
constancy of purpose towards improvement".
Replace shortterm reaction with long-term planning.

2
"Adopt the new
philosophy
Customer satisfaction Win win

3
"Cease dependence on inspection"

4
" Consider Quality as well as Price Move towards a single supplier for any one item."

5
"Improve constantly and forever".

6
"Institute training on the job".

7
"Institute leadership"

8
"Drive out fear".

9
"Break down barriers between departments". Optimize team efforts

10
"Eliminate slogans Eliminate exhortations to workers Eliminate slogans asking for zero defects

11
"Eliminate management by objectives".
Eliminate numerical quotas Deming saw production targets as encouraging the delivery of poor-quality goods.

12
"Remove barriers to pride of workmanship".

13
"Institute education and selfimprovement". Encourage selfimprovement

14
"The transformation is everyone's job". Get everyone on the same page