kesume

raveen Chaturved|
ke||ance Commun|cat|ons Ltd
1own Cff|ceC|ty CentreGwa||orM
Mob||e No9329799762
Cb[ect|ve
1o seek a poslLlon whlch offers challenge and growLh wlLh opporLunlLles Lo uLlllze
my experlence skllls whlle conLrlbuLlng my besL Lowards Lhe beneflL of Lhe company
Work|ng Lxper|ence
O LpresenL CurrenLly worklng as #C|uster Customer Care Lxecut|ve]Noda| Incharge"
wlLh ke||ance Commun|cat|ons Ltd aL Gwa||or ClusLer offlce (S|nce Nov200S to t|||
date)
O Jorked as a #Customer Care 8ackoff|ce Lxecut|ve" wlLh ke||ance Infostreams
vtLtd(k8C) based aL DAkCNav| Mumba| (Irom Ian04 to Nov0S) goL
promoLed as #1eam Leader" |n Management cadre for lleld openlngs wlLhln Lhe
company and goL placed aL Gwa||or ClusLer offlce wlLh 8ellance CommunlcaLlons LLd
O Jorked wlLh #LMerck Ind|a Ltd" as roduct Spec|a||st Lxecut|ve from May 2002 Lo
uec03 aL NagpurMS and was responslble for MarkeLlng of lndusLrlal Chemlcals and
allled range of varlous producLlon lLems all across CenLral lndla
O Jorked wlLh #kankem I|ne Chem|ca|s" (ulvlslon of kanbaxy Ind|a Ltd) from CcL
2000 Lo prll2002 as 1err|tory Incharge aL NagpurMS and was responslble for
MarkeLlng of lndusLrlal Chemlcals and allled range lLems coverlng CenLral lndla sLaLes
O lnlLlally Jorked wlLh #;ua||gens I|ne Chem|ca|s" (ulvlslon of G|axo Ind|a Ltd) as Sa|es
Lxecut|ve from !une1996 Lo SepL2000 aL ka|purCG and was responslble for
MarkeLlng of lndusLrlal Chemlcals allled range of varlous producLlon lLems
lnsLrumenLs all across CCarLs of M Crlssa
resent Iob kespons|b|||tes
O ln helplng ln expandlng Cverall osLpald/repald Customer's 8ase
O very Channe| query resoluLlon CoordlnaLlon wlLh perfecLlon
O MIS]keport|ng8esponslble for Managlng scalaLlon oLher relavanL MlS's
O 8enchmark|ng CompeLlLlve SLores xperlences ln order Lo dellver a beLLer experlence Lo
cusLomers
O nsurlng smooLh CC re|ated transact|ons and cusLomer care dellvery aL a|| touch po|nts
(JJ/8MS/MClCu/ulsLrlbuLors 8eLall CuLleLs) lncludlng dellvery of Lhe rlghL CusLomer
experlence saLlsfacLlon
O 8e|ng Noda|Inchargehand||ng o||ce re|ated CDk]|nfos etcwork a|ongw|th Loca| Court
re|ated |ssues on beha|f of the company
Academ|c ;ua||f|cat|ons
O cqulred Masters Degree |n Crgan|c Chem|stry from !lwa[l unlverslLyCwallor ln 1996
O cqulred 8ache|or of Sc|ence (CM) Degree |n Crgan|c Chem|stry from !lwa[l
unlverslLyCwallor ln 1994 from Model Sclence CollegeCwallor
S1kLNG1ns
O xLenslve MarkeL roducLs rocesses knowledge
O eLLer undersLandlng of varlous lssues cusLomersbehavlour
O SLrong lnLerpersonallearnlng organlzlng skllls maLched wlLh Lhe ablllLy Lo manage
sLressLlme and people effecLlvely
O SLrong CommunlcaLlons Skllls Convlnclng ablllLy
O onesLuedlcaLed 8esulLCrlenLed lndlvldual ever
ersona| Deta||s
Name raveen Chaturved|
uaLe of lrLh 10091974
MarlLal SLaLus Marrled
Languages known ngllsh lndl
Current C1C ks 27S Lakh per annum (gross)
ddress llaL no321hase2Carden omes pparLmenLsnear lkapurl
CwallorM474006
Contact Nos 9329799762
LMa|| |ds praveenchaturved|98Qyahoo|n

CoCur|cu||ar Ache|vements
O NCC #C"Cer|t|f|cate (navy Jlng) older
O SLaLe GovtScho|ar aL C(MSc) level
O 1wlce 8unner ln Carrom aL College levels ln 1993 1994 consecuLlvely ln slngles
doubles
O Apprec|at|onLetters from Local IS o||ce offlclals (DIG SGwa||or) belng nodal
lncharge ln helplng Lhem

Date 28]10]2011
|ace Gwa||orM (kAVLLN CnA1UkVLDI)