Question No.1 Question No.2 Question No.3 Question No.4 Question No.5 Question No.6 Question No.

100% Advantage
9 Some What Satisfied 0 In-hours 1 Increased 0 Decreased 25% 3 Hardware 1 In-hours 1 5 YES 6 YES 9

Partly Advantage
1 Extremely Satisfied 10 Outsourced 8 Decreased 5 Decreased 50% 6 Software 6 Outsourced 6 5 NO 4 NO 1

Some Disadvantage
0 Extremely Dissatisfied 0 No Answer 1 Stayed the same 5 Decreased 75% 1 Personnel 3 No Answer 3 monitoring company 0

Question No.8 Yes, monitored in-houre Yes, outsourced to a security Question No.9 Question No.10

No Idea
0 Very Dissatisfied 0

Total No of customers
10 10 10

No Answer 0 No Answer 0 No Answer 0 0 No Answer 0

10 10 10 10 10 10 10

AVERAGE PERSENTAGE

Question No.1 Question No.2 Question No.3 Question No.4 Question No.5 Question No.6 Question No.7 Question No.8 Question No.9 Question No.10

100% Advantage
90 Some What Satisfied 0 In-hours 10 Increased 0 Decreased 25% 30 Hardware 10 In-hours 10 Yes, monitored in-houre 50 YES 60 YES 90

Partly Advantage
10 Extremely Satisfied 100 Outsourced 80 Decreased 50 Decreased 50% 60 Software 60 Outsourced 60 Yes, outsourced to a security 50 NO 40 NO 10

Some Disadvantage
0 Extremely Dissatisfied 0 No Answer 10 Stayed the same 50 Decreased 75% 10 Personnel 30 No Answer 30 monitoring company 0

No Idea
0 Very Dissatisfied 0 0 No Answer 0 No Answer 0 No Answer 0 0 No Answer 0

TOTAL PERSENTAGE
100 100 100 100 100 100 100 100 100 100