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CPA9 Annex 2 - North East Organisation Design for Mandatory Work Activity

Chief Operating Officer

Commercial Director

Regional Director

Project Manager

National Head of Employer Partnerships

Head of Partnership Development

Head of Contract Management

Customer Contact Team

Placement Brokers


Operations Manager

Commercial Director: Commercial relationship with DWP Overall DWP contract performance Strategic financial management Head of Partnership Development: Initiates and manages Partner Network Contract negotiation and drafting Supplier selection Head of Contract Management: Contract negotiation and drafting Supplier selection Supports Partner Network National Head of Employer Partnerships: Development of Employer Network National account management Employer strategy Employer engagement

Customer Contact Team Support for PRaP referral Responsible for booking appointments for customers with Placement Brokers

Regional Director Responsible for all Ingeus and subcontractor performance across the CPA Stakeholder engagement Project Manager Management of Lead Providers including performance Relationship management with Lead Providers Performance management Placement Broker Coordinates 4 week work placements with employers and voluntary organisations Meet customer to discuss work placement options Manages end to end customer journey Administrator General office administration Processing timesheets

Placement Brokers


Subcontractor Organisation Design