Heather Lucas 42 Sparta Road ~ Prosperity, PA 15329 724-225-6819 hl135a102@westpost.

net ________________________________________________________________________________ ______________________________________________________ Qualifications: Enterprising, articulate Business Professional with solid marke t knowledge and success as a collections agent. Manpower Circle of Excellence a ward received for exemplary service and dedication. Technically proficient in Mi crosoft Word, Excel, and PowerPoint; mastered Final Cut Pro, AVID, and Pro Tool s, as well as, producing video packages on MAC computers. Education: Pennsylvania State University, University Park, PA Bachelor of Arts in Telecommunications Minor in History Graduated May 2004 Experience: LSI, Coraopolis, Pennsylvania 2/09-02/11 Fannie Mae Retrospective Review Specialist -Assist appraisers in timely completion of retrospective appraisals. -Work with orders from beginning data searches through final full retrospective appraisals. Land America, Washington, Pennsylvania 5/08-2/09 WAMU Customer Service Representative -Acted as a liaison between WAMU loan consultants and Land America appraisers. -Worked with production and QC reviewers to facilitate timely receipt of reports . National City HLS, Upper St. Clair, Pennsylvania 8/05-5/08 60/120 Day Collections Agent -Assisted customers in payment of their monthly mortgage bill. -Control a variety of different accounts that are 60-210 days past due and negot iate repayment plan terms. Manpower, Upper St. Clair, Pennsylvania 10/04-8/05 Collections Agent -Assisted in payment of customers monthly mortgage bill. -Controlled a variety of different accounts and was responsible for personal neg otiation of payment. Bryce Jordan Center, University Park, Pennsylvania 8/02-5/04 Stage Hand -Completed set up of amps and sound boards for many stage productions. -Prepared dressing rooms for talent. Sears, Washington, Pennsylvania 5/00-8/02 Customer Service Assistant -Sold merchandise and interacted with customers as well as running a cash regist er. -Trained new sales associates.