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ManagementInformationSystems

MANAGINGTHEDIGITALFIRM

ManagementInformationSystems
FOUNDATIONSOFBUSINESSINTELLIGENCE: DATABASESANDINFORMATIONMANAGEMENT

BoB TriestoMasterItsData
Problem:BankofBaroda(BoB)isIndias6th largestbank.Hasconsiderable globalpresence,over2800branches,>1000ATMs,widerangeofproducts, differentkindsofcustomers,deliverychannels,subsidiaries,etc. Explosivegrowthcreatedinformationmanagementchallenges.Hadto processdualstatementsbasedonlegacyaswellascentralbankingsystem. Solutions: UseHPNeoview tocreateanenterprisewidesetofdata, preventingunnecessarydataduplication. Neoview consolidateslegacyapplicationsandindividualsmalldatasources intoDWH.Eliminatesoutdated,incompleteorincorrectlyformatteddata. Offersrealtime update,querying,reportingandconsolidation. DemonstratesITsroleinsuccessfuldatamanagement. Illustratesdigitaltechnologysroleinstoringandorganizingdata.

Session1214
FOUNDATIONSOFBUSINESS INTELLIGENCE:DATABASESAND INFORMATIONMANAGEMENT

ManagementInformationSystems
FOUNDATIONSOFBUSINESSINTELLIGENCE: DATABASESANDINFORMATIONMANAGEMENT

ManagementInformationSystems
FOUNDATIONSOFBUSINESSINTELLIGENCE: DATABASESANDINFORMATIONMANAGEMENT

OrganizingDatainaTraditionalFileEnvironment

OrganizingDatainaTraditionalFileEnvironment
TRADITIONALFILEPROCESSING

Fileorganizationconcepts
Database:Groupofrelatedfiles File:Groupofrecordsofsametype Record:Groupofrelatedfields Field:Groupofcharactersasword(s)ornumber
Describesanentity (person,place,thingonwhichwe storeinformation) Attribute:Eachcharacteristic,orquality,describing entity
E.g.,AttributesDateorGradebelongtoentityCOURSE
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Theuseofatraditionalapproachtofileprocessingencourageseachfunctionalareainacorporationto developspecializedapplications.Eachapplicationrequiresauniquedatafilethatislikelytobeasubsetof themasterfile.Thesesubsetsofthemasterfileleadtodataredundancyandinconsistency,processing inflexibility,andwastedstorageresources.

Prentice Hall 2011

ManagementInformationSystems
FOUNDATIONSOFBUSINESSINTELLIGENCE: DATABASESANDINFORMATIONMANAGEMENT

DatabaseandInformationManagement
Components of an Application

ManagementInformationSystems

OrganizingDatainaTraditionalFileEnvironment

Problemswiththetraditionalfileenvironment(files maintainedseparatelybydifferentdepartments)
Dataredundancy:
Presenceofduplicatedatainmultiplefiles

Datainconsistency:
Sameattributehasdifferentvalues

BusinessFunction(thatachievesabusiness objective) BusinessProcess(thatconsistsofmanytasks) Taskoractivitythatcreatesthetransaction Database


Datastructure(definition) Dataentry,storage,retrieval,modification,consolidation, analysis,presentation,archival

Programdatadependence:
Whenchangesinprogramrequireschangestodata accessedbyprogram(Y2K,4digitto6digit,boolean)

Lackofflexibility Poorsecurity Lackofdatasharingandavailability


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Program(describethelocationandnatureofthe datarequiredforprocessing)
Userinterfacethatfacilitatesdataprocessing,reporting, queriesetc

ManagementInformationSystems
FOUNDATIONSOFBUSINESSINTELLIGENCE: DATABASESANDINFORMATIONMANAGEMENT

ManagementInformationSystems
FOUNDATIONSOFBUSINESSINTELLIGENCE: DATABASESANDINFORMATIONMANAGEMENT

TheDatabaseApproachtoDataManagement

TheDatabaseApproachtoDataManagement
HUMANRESOURCESDATABASEWITHMULTIPLEVIEWS

Database
Servesmanyapplicationsbycentralizingdataand controllingredundantdata

Databasemanagementsystem(DBMS)
Interfacesbetweenapplicationsandphysicaldatafiles Separateslogicalandphysicalviewsofdata Solvesproblemsoftraditionalfileenvironment

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Controlsredundancy Eliminatesinconsistency Uncouplesprogramsanddata Enablesorganizationtocentrallymanagedataanddatasecurity


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Asinglehumanresourcesdatabaseprovidesmanydifferentviewsofdata,dependingontheinformation requirementsoftheuser.Illustratedherearetwopossibleviews,oneofinteresttoabenefitsspecialist andoneofinteresttoamemberofthecompanyspayrolldepartment.

ManagementInformationSystems
FOUNDATIONSOFBUSINESSINTELLIGENCE: DATABASESANDINFORMATIONMANAGEMENT

ManagementInformationSystems
FOUNDATIONSOFBUSINESSINTELLIGENCE: DATABASESANDINFORMATIONMANAGEMENT

TheDatabaseApproachtoDataManagement

TheDatabaseApproachtoDataManagement
RELATIONALDATABASETABLES

RelationalDBMS
Representdataastwodimensionaltablescalledrelationsor files Eachtablecontainsdataonentityandattributes

Table:gridofcolumnsandrows
Rows(tuples):Recordsfordifferententities Fields(columns):Representsattributeforentity Keyfield:Fieldusedtouniquelyidentifyeachrecord Primarykey:Fieldintableusedforkeyfields Foreignkey:Primarykeyusedinsecondtableaslookupfieldto identifyrecordsfromoriginaltable
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Arelationaldatabaseorganizesdataintheformoftwodimensionaltables.Illustratedherearetablesfor theentitiesSUPPLIERandPARTshowinghowtheyrepresenteachentityanditsattributes.Supplier NumberisaprimarykeyfortheSUPPLIERtableandaforeignkey forthePARTtable.

ManagementInformationSystems
FOUNDATIONSOFBUSINESSINTELLIGENCE: DATABASESANDINFORMATIONMANAGEMENT

ManagementInformationSystems
FOUNDATIONSOFBUSINESSINTELLIGENCE: DATABASESANDINFORMATIONMANAGEMENT

TheDatabaseApproachtoDataManagement
RELATIONALDATABASETABLES(cont.)

TheDatabaseApproachtoDataManagement

OperationsofaRelationalDBMS
Threebasicoperationsusedtodevelopuseful setsofdata
SELECT:Createssubsetofdataofallrecordsthat meetstatedcriteria JOIN:Combinesrelationaltablestoprovideuser withmoreinformationthanavailableinindividual tables PROJECT:Createssubsetofcolumnsintable, creatingtableswithonlytheinformationspecified
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Arelationaldatabaseorganizesdataintheformoftwodimensionaltables.Illustratedherearetables fortheentitiesSUPPLIERandPARTshowinghowtheyrepresenteachentityanditsattributes.Supplier NumberisaprimarykeyfortheSUPPLIERtableandaforeignkey forthePARTtable. 11

ManagementInformationSystems
FOUNDATIONSOFBUSINESSINTELLIGENCE: DATABASESANDINFORMATIONMANAGEMENT

ManagementInformationSystems
FOUNDATIONSOFBUSINESSINTELLIGENCE: DATABASESANDINFORMATIONMANAGEMENT

TheDatabaseApproachtoDataManagement
THETHREEBASICOPERATIONSOFARELATIONALDBMS

TheDatabaseApproachtoDataManagement

ObjectOrientedDBMS(OODBMS)
Storesdataandproceduresasobjects Objectscanbegraphics,multimedia,Javaapplets RelativelyslowcomparedwithrelationalDBMSfor processinglargenumbersoftransactions HybridobjectrelationalDBMS:Providecapabilities ofbothOODBMSandrelationalDBMS

Databasesinthecloud
Theselect,join,andprojectoperationsenabledatafromtwodifferenttablestobecombinedandonly selectedattributestobedisplayed.

TypicallylessfunctionalitythanonpremisesDBs AmazonWebServices,MicrosoftSQLAzure
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ManagementInformationSystems
FOUNDATIONSOFBUSINESSINTELLIGENCE: DATABASESANDINFORMATIONMANAGEMENT

ManagementInformationSystems
FOUNDATIONSOFBUSINESSINTELLIGENCE: DATABASESANDINFORMATIONMANAGEMENT

TheDatabaseApproachtoDataManagement

TheDatabaseApproachtoDataManagement
MICROSOFTACCESS DATADICTIONARY FEATURES
MicrosoftAccesshasa rudimentarydatadictionary capabilitythatdisplays informationaboutthesize, format,andother characteristicsofeachfieldina database.Displayedhereisthe informationmaintainedinthe SUPPLIERtable.Thesmallkey icontotheleftof Supplier_Number indicates thatitisakeyfield.

CapabilitiesofDatabaseManagementSystems
Datadefinitioncapability:Specifiesstructureofdatabase content,usedtocreatetablesanddefinecharacteristics offields Datadictionary:Automatedormanualfilestoring definitionsofdataelementsandtheircharacteristics Datamanipulationlanguage:Usedtoadd,change, delete,retrievedatafromdatabase
StructuredQueryLanguage(SQL) MicrosoftAccessusertoolsforgenerationSQL

ManyDBMShavereportgenerationcapabilitiesfor creatingpolishedreports(CrystalReports)
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ManagementInformationSystems
FOUNDATIONSOFBUSINESSINTELLIGENCE: DATABASESANDINFORMATIONMANAGEMENT

ManagementInformationSystems
FOUNDATIONSOFBUSINESSINTELLIGENCE: DATABASESANDINFORMATIONMANAGEMENT

TheDatabaseApproachtoDataManagement
EXAMPLEOFANSQLQUERY

TheDatabaseApproachtoDataManagement
ANACCESSQUERY
Illustratedhereishowthe queryinFigure67wouldbe constructedusingMicrosoft Accessquerybuilding tools.Itshowsthetables, fields,andselectioncriteria usedforthequery. FIGURE68

IllustratedherearetheSQLstatementsforaquerytoselectsuppliersforparts137or150.Theyproducea listwiththesameresultsasFigure65.

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ManagementInformationSystems
FOUNDATIONSOFBUSINESSINTELLIGENCE: DATABASESANDINFORMATIONMANAGEMENT

ManagementInformationSystems
FOUNDATIONSOFBUSINESSINTELLIGENCE: DATABASESANDINFORMATIONMANAGEMENT

TheDatabaseApproachtoDataManagement

TheDatabaseApproachtoDataManagement
ANUNNORMALIZEDRELATIONFORORDER

DesigningDatabases
Conceptual(logical)design:Abstractmodelfrombusiness perspective Physicaldesign:Howdatabaseisarrangedondirectaccessstorage devices

Designprocessidentifies
Relationshipsamongdataelements,redundantdatabaseelements Mostefficientwaytogroupdataelementstomeetbusiness requirements,needsofapplicationprograms

Normalization
Streamliningcomplexgroupingsofdatatominimizeredundant dataelementsandawkwardmanytomanyrelationships
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FIGURE69

Anunnormalized relationcontainsrepeatinggroups.Forexample,therecanbemanypartsandsuppliers foreachorder.ThereisonlyaonetoonecorrespondencebetweenOrder_Number andOrder_Date.

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ManagementInformationSystems
FOUNDATIONSOFBUSINESSINTELLIGENCE: DATABASESANDINFORMATIONMANAGEMENT

ManagementInformationSystems
FOUNDATIONSOFBUSINESSINTELLIGENCE: DATABASESANDINFORMATIONMANAGEMENT

TheDatabaseApproachtoDataManagement
NORMALIZEDTABLESCREATEDFROMORDER

TheDatabaseApproachtoDataManagement

Entityrelationshipdiagram
Usedbydatabasedesignerstodocumentthedata model Illustratesrelationshipsbetweenentities

Distributingdatabases:Storingdatabaseinmore thanoneplace
Partitioned:Separatelocationsstoredifferentparts ofdatabase Replicated:Centraldatabaseduplicatedinentirety atdifferentlocations
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FIGURE610

Anunnormalized relationcontainsrepeatinggroups.Forexample,therecanbemanypartsandsuppliers foreachorder.ThereisonlyaonetoonecorrespondencebetweenOrder_Number andOrder_Date.

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ManagementInformationSystems
FOUNDATIONSOFBUSINESSINTELLIGENCE: DATABASESANDINFORMATIONMANAGEMENT

ManagementInformationSystems
FOUNDATIONSOFBUSINESSINTELLIGENCE: DATABASESANDINFORMATIONMANAGEMENT

TheDatabaseApproachtoDataManagement
ANENTITYRELATIONSHIPDIAGRAM

UsingDatabasestoImproveBusinessPerformanceandDecisionMaking

Verylargedatabasesandsystemsrequirespecial capabilities,tools
Toanalyzelargequantitiesofdata Toaccessdatafrommultiplesystems

Threekeytechniques
1.Datawarehousing 2.Datamining 3.Toolsforaccessinginternaldatabasesthroughthe Web
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FIGURE611

ThisdiagramshowstherelationshipsbetweentheentitiesSUPPLIER,PART,LINE_ITEM,andORDERthat mightbeusedtomodelthedatabaseinFigure610.

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ManagementInformationSystems
FOUNDATIONSOFBUSINESSINTELLIGENCE: DATABASESANDINFORMATIONMANAGEMENT

ManagementInformationSystems
FOUNDATIONSOFBUSINESSINTELLIGENCE: DATABASESANDINFORMATIONMANAGEMENT

UsingDatabasestoImproveBusinessPerformanceandDecisionMaking

TheDatabaseApproachtoDataManagement
COMPONENTSOFADATAWAREHOUSE

Datawarehouse:
Storescurrentandhistoricaldatafrommanycore operationaltransactionsystems Consolidatesandstandardizesinformationforuseacross enterprise,butdatacannotbealtered Datawarehousesystemwillprovidequery,analysis,and reportingtools

Datamarts:
Subsetofdatawarehouse Summarizedorhighlyfocusedportionoffirmsdatafor usebyspecificpopulationofusers Typicallyfocusesonsinglesubjectorlineofbusiness
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FIGURE612 Thedatawarehouseextractscurrentandhistoricaldatafrommultipleoperationalsystemsinsidethe organization.Thesedataarecombinedwithdatafromexternalsourcesandreorganizedintoacentral databasedesignedformanagementreportingandanalysis.Theinformationdirectoryprovidesuserswith informationaboutthedataavailableinthewarehouse.

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ManagementInformationSystems
FOUNDATIONSOFBUSINESSINTELLIGENCE: DATABASESANDINFORMATIONMANAGEMENT

ManagementInformationSystems
FOUNDATIONSOFBUSINESSINTELLIGENCE: DATABASESANDINFORMATIONMANAGEMENT

UsingDatabasestoImproveBusinessPerformanceandDecision Making

UsingDatabasestoImproveBusinessPerformanceandDecision Making

BusinessIntelligence:
Toolsforconsolidating,analyzing,andproviding accesstovastamountsofdatatohelpusersmake betterbusinessdecisions E.g.,HarrahsEntertainmentanalyzescustomersto developgamblingprofilesandidentifymost profitablecustomers Principletoolsinclude:
Softwarefordatabasequeryandreporting Onlineanalyticalprocessing(OLAP) Datamining
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Onlineanalyticalprocessing(OLAP)
Supportsmultidimensionaldataanalysis
Viewingdatausingmultipledimensions Eachaspectofinformation(product,pricing,cost, region,timeperiod)isdifferentdimension E.g.,howmanywasherssoldintheEastinJune comparedwithotherregions?

OLAPenablesrapid,onlineanswerstoadhoc queries

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ManagementInformationSystems
FOUNDATIONSOFBUSINESSINTELLIGENCE: DATABASESANDINFORMATIONMANAGEMENT

ManagementInformationSystems
FOUNDATIONSOFBUSINESSINTELLIGENCE: DATABASESANDINFORMATIONMANAGEMENT

TheDatabaseApproachtoDataManagement
MULTIDIMENSIONAL DATAMODEL
Theviewthatisshowingis productversusregion.Ifyou rotatethecube90degrees, thefacethatwillshow is productversusactualand projectedsales.Ifyourotate thecube90degreesagain,you willseeregionversusactual andprojectedsales.Other viewsarepossible. FIGURE613

UsingDatabasestoImproveBusinessPerformanceandDecision Making

Datamining:
MorediscoverydriventhanOLAP Findshiddenpatterns,relationshipsinlargedatabases andinfersrulestopredictfuturebehavior E.g.,Findingpatternsincustomerdataforonetoone marketingcampaignsortoidentifyprofitablecustomers. Typesofinformationobtainablefromdatamining
Associations Sequences Classification Clustering Forecasting

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ManagementInformationSystems
FOUNDATIONSOFBUSINESSINTELLIGENCE: DATABASESANDINFORMATIONMANAGEMENT

ManagementInformationSystems
FOUNDATIONSOFBUSINESSINTELLIGENCE: DATABASESANDINFORMATIONMANAGEMENT

UsingDatabasestoImproveBusinessPerformanceandDecisionMaking

UsingDatabasestoImproveBusinessPerformanceandDecisionMaking

Predictiveanalysis
Usesdataminingtechniques,historicaldata,and assumptionsaboutfutureconditionstopredict outcomesofevents E.g.,Probabilityacustomerwillrespondtoan offer

Webmining
Discoveryandanalysisofusefulpatternsand informationfromWWW
E.g.,tounderstandcustomerbehavior,evaluateeffectivenessof Website,etc.

Webcontentmining
KnowledgeextractedfromcontentofWebpages

Textmining
Extractskeyelementsfromlargeunstructured datasets(e.g.,storedemails)
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Webstructuremining
E.g.,linkstoandfromWebpage

Webusagemining
UserinteractiondatarecordedbyWebserver

ManagementInformationSystems
FOUNDATIONSOFBUSINESSINTELLIGENCE: DATABASESANDINFORMATIONMANAGEMENT

ManagementInformationSystems
FOUNDATIONSOFBUSINESSINTELLIGENCE: DATABASESANDINFORMATIONMANAGEMENT

UsingDatabasestoImproveBusinessPerformanceandDecisionMaking

TheDatabaseApproachtoDataManagement
LINKINGINTERNALDATABASESTOTHEWEB

DatabasesandtheWeb
ManycompaniesuseWebtomakesomeinternal databasesavailabletocustomersorpartners Typicalconfigurationincludes:
Webserver Applicationserver/middleware/CGIscripts Databaseserver(hostingDBM)

AdvantagesofusingWebfordatabaseaccess:
Easeofuseofbrowsersoftware Webinterfacerequiresfewornochangestodatabase InexpensivetoaddWebinterfacetosystem
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FIGURE614

UsersaccessanorganizationsinternaldatabasethroughtheWebusingtheirdesktopPCsandWeb browsersoftware.

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Prentice Hall 2011

ManagementInformationSystems
FOUNDATIONSOFBUSINESSINTELLIGENCE: DATABASESANDINFORMATIONMANAGEMENT

ManagementInformationSystems
FOUNDATIONSOFBUSINESSINTELLIGENCE: DATABASESANDINFORMATIONMANAGEMENT

ManagingDataResources

ManagingDataResources

Establishinganinformationpolicy
Firmsrules,procedures,rolesforsharing,managing, standardizingdata Dataadministration:
Firmfunctionresponsibleforspecificpoliciesandproceduresto managedata

Ensuringdataquality
Morethan25%ofcriticaldatainFortune1000 companydatabasesareinaccurateorincomplete Mostdataqualityproblemsstemfromfaulty input Beforenewdatabaseinplace,needto: Identifyandcorrectfaultydata Establishbetterroutinesforeditingdataonce databaseinoperation
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Datagovernance:
Policiesandprocessesformanagingavailability,usability, integrity,andsecurityofenterprisedata,especiallyasitrelatesto governmentregulations

Databaseadministration:
Defining,organizing,implementing,maintainingdatabase; performedbydatabasedesignandmanagementgroup
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ManagementInformationSystems
FOUNDATIONSOFBUSINESSINTELLIGENCE: DATABASESANDINFORMATIONMANAGEMENT

ManagementInformationSystems
FOUNDATIONSOFBUSINESSINTELLIGENCE: DATABASESANDINFORMATIONMANAGEMENT

ManagingDataResources

Dataqualityaudit:
Structuredsurveyoftheaccuracyandlevelof completenessofthedatainaninformationsystem
Surveysamplesfromdatafiles,or Surveyendusersforperceptionsofquality

END

Datacleansing
Softwaretodetectandcorrectdatathatare incorrect,incomplete,improperlyformatted,or redundant Enforcesconsistencyamongdifferentsetsofdata fromseparateinformationsystems
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