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2 Customers can be encouraged to look around and checkout different models and sales executive support provided as and when customer requires.
5 What steps as a student of services management you will take to improve the existing level of services? Better communication and empowering the managers to take decision regarding miscommunication would help in retaining customers.
7 What steps as a student of services management you will take to improve the existing level of services? The channels provided by service providers in their contract should be explicitly listed out. We could have a dedicated customer support.
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What steps as a student of services management you will take to improve the existing level of services? Goof-ups relating to selling of already booked tickets should be avoided. IN event of such happening, the employees should be empowered to do their bit in providing them with a better and alternative suggestion.
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Overall the best and the worst service experience was with