CSQA R-II Subjective Questions-2 Duration: 45 Minutes

1. MBNQA defines one of the roles of a leader as establishing a vision. You know that a vision must be
expressed in terms external to the organization, and define the organization ideally would like to
accomplish. For example, one of Ford's visions was to have customers that brag about their products.
You have asked your IT director to develop a vision for the function. He tells you that the IT-function
already has a mission, and his vision is to accomplish that mission. How do you explain to your IT
director the difference between a vision and a mission? (20)

2. ‘Zero defects’ Do you agree? Substantiate with reasons. (15)

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CSQA R-II Subjective Questions-2 Duration: 45 Minutes

3. Your operational dept encounters production defect at the rate of 3 defects pre 1000 lines of code.
During a vendor meet you come across another company Xyz that is of the same size of yours and in
the same industry. This company’s production defect is 2 defects per 1000 lines of code. Can you
conclude that the XYZ operation dept is better that yours? Can you use this for benchmarking?
(20)

4. Dr Deming’s 11th principle states no numerical goals. To abide the law your company has to pay tax
and payroll charges every year. Does this contradict 11th principle? Explain. (15)

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CSQA R-II Subjective Questions-2 Duration: 45 Minutes

5. You are appointed QA Manager Your IT Director wants you to do the testing and QC review. How
would you tell convince your IT Director that this is not your responsibility as a QA Manager. (15)

6. You are a QA manager in the SQA team that has prescribed a set of procedures to be followed by the
project team whenever a modified code/patch/application is released to the client. Your Project
Manager informs that a release is required urgently by an important client. He says, all the steps in
the procedure prescribed have been followed but due to time constraints each step is covered only to
the extent of 30-50%.Further, the client needs the release in the next 2 hours itself. What will be your
decision.. Allow or not to allow the release? Why? (15)

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CSQA R-II Subjective Questions-2 Duration: 45 Minutes