2.0 - Problems Statements 2.

1 Interpersonal Relationship In the case study of The Road to Hell there are several issues that affect how communications with others from other cultures have potential to big problems. In this Road to Hell case study we see that interpersonal relationships along with cultural differences change others views on how individuals are apparent in the workforce. In this case, Mr. John Baker whom is the chief engineer of the Caribbean Bauxite Company, located in the West Indies has decided to relocate to another job as a production manager. 2.2 - Communication There are several factors in the business community that influence communication assimilation. Baker is an expatriate who has had several years of experience working in different countries. Baker hires Matthew Rennalls to fulfill his position as chief engineer and has been at the corporation for two years. Rennalls received his B.S. degree in engineering from the University of London. Although Matthew is ten years younger and lacks the experience than Baker, he demonstrates excellent skills, knowledge, and ability on the job, which impressed his colleagues. But some of his coworkers have complained on his rudeness to the Europeans. Therefore, as a productive leader, Baker conducts an interview with Renalls to discuss his performance within the company up to this point. This will be potential racial prejudice or a lack of communication skills on both divide due to their cultural backgrounds. 2.3 - Leadership style According to the case study Mr. John Baker intentions during this interview were not fulfilled as he had planned. As the chief engineer for several years, therefore his years of experience have made his company a successful corporation. His recent promotion has showed us that he has mastered the skills of chief engineer. Baker is about to leave the corporation, therefore he feels that there is a few skills and knowledge that will increase his performance and communication skills to ensure consistent productivity amongst his employees during his formal meeting. In the case we see that Baker demonstrates an authentic leadership style which in this case refers to the ability to influence others to embrace new vision and values in their own behaviors, and

making hard decisions about human and other resources through communications with subordinates and others within the corporation. 2.4 Strong Cultural Belief Mr. John Baker intentions were to encourage in Rannalls the characteristics of a good leader by providing him with feedback on his performance but his strong cultural beliefs cause conflict. Rennalls is from the West Indies and Baker a European individual, Rennals emotional intelligence has an effect on how he perceives Bakers intentions for the company. We also may consider that Rennalls may have been experiencing a level of stress. There is a need to understand and identify how occupational stress affects employees within these organizations, and specifically how diverse cultures differ in dealing with this stress. Baker wants to give Rennalls as much knowledge and skills as possible before he leaves the company definitely. High work performance, job satisfaction, and lower turnover rates are outputs that contribute to meeting organizational goals.