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December 11, 2012 Abu Sadat Muhammad Ashif, Senior Lecturer, Department of Business Administration, East West University. Subject: Submission of term paper. Dear Sir, We are very pleased to submit our assignment on Management Information System Report on Dutch bangla bank limited. We are honored to prepare this assignment under your guidance since it gave us an opportunity to know the how Dutch-Bangla Bank Limited (DBBL) does banking and analyze its business performance and competitive advantage practice by using an Information System. We have tried our level best to prepare an effective & creditable report. We believe that it is encouragement for us to get involved with this process of reporting and a way to enrich our knowledge. Thank You
Acknowledgement
Firstly, we would like to thank all mighty Allah who provides us knowledge, energy & skills to get opportunities & to increase our knowledge & experience by completing this project. Secondly, we especially thank to our instructor Abu Sadat Muhammad Ashif, Who guides us at every step & every aspect of this report, so thats competed successfully. Grateful acknowledgement is due to Mr. Zahid Ahmed Asst. Vice-President and Manager of Shantinagar Branch, Dutch-Bangla Bank Limited (DBBL) for allowing us to carry out our research for the completion of this project. Special & Grateful acknowledgement goes to our parents who enabled us to perform such activities. We also wish to thank to those persons who encourages and cooperate with us in preparing this business plan.
TABLE OF CONTENTS
EXECUTIVE SUMMERY. VI INTRODUCTION 5 Dutch-Bangla Bank Limited . 6 MANGEMENT OVERVIEW 7 METHODOLOGY OF THE STUDY .......... 8 LIMITATION OF THE STUDY: ... 9 INFORMATION SYSTEM OF DUTCH-BANGLA BANK LIMITED (DBBL) . 9 ORGANIZATIONS COMPUTING RESOURCES 9 ENTERPRISE RESOURCE PLANNING . 11 BACKUP SYSTEM .. 11 CRITICIZM OF THE SYSTEM... 12 CONCLUSION.. 13 BIBLIOGRAPHY... 14 APPENDIX..... 15
Executive Summary
The report is as a requirement of BBA program of East West University. This report focuses on computer Usage analysis in Dutch Bangla Bank Limited. The total report can be divided into 3board head. The first part includes acknowledgement, letter of transmittal. This part also includes the limitation of the study. In 2nd part which is main part of the report. We have discussed about the overall idea of Computer Usage Analysis of Dutch Bangla Bank limited. Here we In the final part we have tried to analysis the report and make recommendation. We also draw a conclusion on the above analysis.
Introduction
Information technology is reshaping the basic of business. Customer service, operations, products and marketing strategies and distribution are heavily or sometimes eve entirely depends on information technology. Information technology and its expense have become an everyday part of business life. An information system (IS) - or application landscape - is any combination of information technology and people's activities that support operations, management, and decision making. In a very broad sense, the term information system is frequently used to refer to the interaction between people, processes, data, and technology. In this sense, the term is used to refer not only to the information and communication technology (ICT) an organization uses, but also to the way in which people interact with this technology in support of business processes. As such, information systems inter-relate with data systems on the one hand and activity systems on the other. An information system is a form of communication system in which data represent and are processed as a form of social memory. An information system can also be considered a semi-formal language which supports human decision making and action. Information systems are the primary focus of study for the information systems discipline and for organizational informatics. We tried to find out how a business firm uses an Information System. Thats why we have selected Dutch-Bangla Bank Limited (DBBL).
have exceeded demand and hence diminishing returns (if any). Although it is widely believed it is a lossmaking/ subsidized unit which DBBL rationalizes as quasi CSR.
Mission Dutch-Bangla Bank engineers enterprise and creativity in business and industry with a commitment to social responsibility. "Profits alone" do not hold a central focus in the Bank's operation; because "man does not live by bread and butter alone". Vision Dutch-Bangla Bank dreams of better Bangladesh, where arts and letters, sports and athletics, music and entertainment, science and education, health and hygiene, clean and pollution free environment and above all a society based on morality and ethics make all our lives worth living. DBBL's essence and ethos rest on a cosmos of creativity and the marvel-magic of a charmed life that abounds with spirit of life and adventures that contributes towards human development.
MANGEMENT OVERVIEW:
Organization management chart:
CEO
Regional Manager
Regional Manager
Regional Manager
Branch Manager
Branch Manager
Branch Manager
Branch Manager
Branch Manager
Branch Manager
System Software: 9
Following application softwares are used in our organization and functioning of our information system; Operating System (Windows XP and Linux) for PCs. Windows 2003 server for mainframes. HARDWARE RESOURCES: Following hardware resources are required for the functionality of IS and organization: Personal computers: HP/Compaq Processor Core 2 duo / Quartz Canon Document Scanners Printer HP Laser Jet; EPSON DOT MATRIX (DFX Model) Networking cards Currency counter Coin counters HP Digital Scanners Dell Mainframes
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BACKUP SYSTEM
DBBL has setup the largest and modern data center and online synchronized DRS (data recovery site) in Bangladesh to safeguard the customers interest. All the information of clients and related all data are stored in three server. Main server, branch used server, backup server. DBBL use mainframe computer to store data. Among the hardware installations were the multi-processor clustered servers, ATM, POS terminal, card personalization system, high capacity UPS, host security module, networking equipment. Among the software installations were the core banking software,internet banking software, sms and alert banking software, database and operating software. The DRS will take over the control of branches, ATMs, POS terminals, internet banking service, sms and alert banking system.
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CONCLUSION
A management information system is a system or process that provides the information necessary to manage an organization effectively. MIS and the information it generates are generally considered essential components of prudent and reasonable business decisions. The reports start with the background history of the bank such as when it establish in Bangladesh, the branches, pre and post era etc. It explains all the TPS how the transactions are made by the bank, using of these TPS from the new events such as account opening, new allowances etc to the routine work including cash and payments record, updating of records, payroll and the processing of the complaints. These TPS holds all the activities from the manager and employees to the customers. The report discuses the inbound and the outbound logistics and relate all the processes of TPS used in the bank with the MIS, enabling the bank to provide the quality and satisfactory services to their customers. Also includes the inter relations, of all the entities in the database of the bank. ERD diagram represents all these relations. Initially in businesses and other organizations, internal reporting was produced manually and only periodically, as a by-product of the accounting system and with some additional statistic(s), and gave limited and delayed information on management performance. Data was organized manually according to the requirements and necessity of the organization. As computational technology developed, information began to be distinguished from data and systems were developed to produce and organize abstractions, summaries, relationships and generalizations based on the datas.
Finally, a system of secure communication which allows you to exchange private information, confirm appointments, and extend personal advice in an environment akin to an online safety deposit box is the new wave. You can ensure the protection of personal and private information all with the convenience and ease of email but it is not email. Its secure. A feature like this is well worth checking out.
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BIBLIOGRAPHY
Books: 1. Management Information System- Managing the Digital Firm Kennth C. Laudon, Jane P. Laudon. 2. Management Information Systems by James A. O'Brien and George Marakas. 3. Business Information Systems: Technology, Development and Management for the E-Business by Paul Bocij, Andrew Greasley and Simon Hickie
Articles: "DBBL branches to reach 79, ATMs 850 by yr-end"- Financial Express. BRACU Business Review. Website Links: bankinfobd.com/banks/17/Dutch_Bangla_Bank wikipedia flexcubebanking.blogspot.com/ www.dutchbanglabank.com/
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APPENDIX
MIS305 Term Paper Project QUESTIONNAIRE
[Respondents: Manager]
General Information:
Name of the Company: __________________________________________________. Address: ______________________________________________________________________
_________________________________________________________________.
Mobile: ___________________________.
E-mail:______________________________________.com
Designation:
____________________________________________________________.
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